Plans & Add-ons

I’ve purchased an add-on for international long distance, but when I try to make a call it says international calls are not enabled and I don’t see anything in my self-service add ons to enable it. Can I please get a rep to enable the international calling for me. 

I don’t really understand how two numbers works on one phone, as I’ve never had it but I would like to try it (business/personal) possibly. Currently my employer pays me a stipend to offset the cost of my data and use one number for business and personal, but I am considering getting a second number for business use only. I would rather not have to carry two phones though, and I understand I can do this with two SIM’s. I have an iPhone 12Pro 128gb that I just ordered from Koodo. Can I have both numbers on one voice/data plan or does it have to be one number per plan? Also how do I separate contacts for personal/business on my phone once both numbers are activated? Thanks in advance for the help, cheers.-G-

I have easy roam and it isnt working (in France). I removed it and added it again.I also reset my network settings, turned off and on my phone many times, tried to text 7626, etc.How can it be fixed?

Hi there,I received the same offer via text as this person had... and I am having the exact same problem, but it sounds like you were able to fix it for them. I’m hoping I can get the same help?@Bernard Koodo Thanks

I had a missed call and a voicemail from someone at Koodo rate plan department today. In the voicemail I was asked to call 1-866-995-6636 by the rep but when I call that number it says I have to go through the chat bot. I tried scheduling a call via chat but it says “We're busier than usual right now, and unable to get you to a rep at this time.” I am so disappointed about not being able to talk to a human. Can someone please help me connect with a rep?P.S. I never requested a rate plan change but it looks like this is related to a mess up made by Walmart/Mobile Klinik reps when they created my account during the Black Friday/Cyber Monday promotions. 

Your website has completely changed and I can’t seem to add data to my husbands phone.  I’ve used his email address and phone number to set up an account but they keep saying the email is already known.  Yet I can’t add data?

Can someone explain the “in tab bonus” part. For ex: the iPhone 13 retails at $1,583. I understand the monthly tab charges $39 for 24 months which would be $936. Where I am confused is that the in bonus is $647. In that 2 year period it never covered it…Does that part get paid or is that a deferred amount to own the phone outright? Help I’m confused as to what purpose or where that $647 is going

What is the difference between :Unlimited International SMS  and  Unlimited international messaging (text & picture)*And will either of these allow me to text from the US back to Canada? If not, if there an add on that would.Thanks!

Added international call to my plan before calling abroad. Now have a huge Bill and I can see they never added it to my request online?  What do I do I can’t afford this bill?

Hi all,My monthly plan allows me 60 min a month. Can anyone tell me how much per min Koodo charges if you go over your minutes? I am only calling local in Toronto, not long distance. Thank you,Sue

I got stream+ yesterday added onto my Koodo account and it said that Telus TV+ was included. I got all of the other apps downloaded and activated which include Netflix, apple TV, discovery+. But when I go to log in the Telus TV+ app it won't allow me to. How can I log into the Telus TV+ app ? 

i’m in China with intl easy roam, intl voice roam and intl data roam, not able to make calls to the numbers in canada

Phone has about $300 left on tab when was lost/stolen.  Device Care Complete (Asurion) wants $400 replacement fee.  Fee not based on my cell at all as it was a refurbished model now several years old.  Based instead on a new model of same type, yet they are still only going to replace it with a similarly old model. How foolish of me to pay the $15 each month for this useless insurance scam.   Any suggestions?  I tried calling Asurion twice but got the same hard line. (Take it or leave it.)  If I had known how little goodness there was for me in this insurance, I would have been a fool to buy it.  Pass that on!

Hi,I have a prepaid plan with 100 Canada-wide minutes.If I make calls to 1-800 numbers (or toll free calls) - do these calls count towards the 100 mins that is available in my Prepaid Plan?Thanks. 

I am having the issue  with Stream+ and can’t activate any of my streams that I signed up for! Getting the same service unavailable. Thank you for your help 

I am interested in the home phone. On the Koodo site Legal Stuff it says $5.. for first year per month and $20. on the 14 month . I s this still current???????

I was offered a new plan but I have 2 phones on my plan and it only shows the upgrade on 1 line

I just recently upgraded my phone but not my plan as it’s grandfathered. I have a plan that has Unlimited Canadian minutes incl long distance. HOWEVER in my service plan, reminder I did NOT change my plan with the upgrade, it does acknowledge the Unlimited Canada wide, but in the section “Included Services with your Monthly Rate plan” it has Canadian LD rate and Pay per Use Access CND LD. I’m just looking to confirm all is still okay with the original plan and I’m  not paying for LD in Canada. I do understand, I do have to pay the pay per use rate for International (which I never need so it’s no loss). Thanks in advance. 

Hey, I’ve been through the ad ons and I can’t find anything that will apply. I am on vacation in Mexico looking to make calls to Canada. The easy roam option seems to be the only thing they have and it’s way too expensive. Is there any other options that anyone knows of? Cheers

Is the Telus better than Koodo as far as connections? 

Hello,Both my son and I are on my billing.  My son has accepted a temporary position overseas and I would like to suspend his account but want to ensure he has the same number when he returns.  How do I do this?  I am not able to select a reduced plan on the account, only upgrades.  Please advise.Lori Lee

How do I switch to the prepaid $15 plan? I’ve been with koodo for years but mostly use another phone now so I’m just looking to keep my number activated.

As the question says, I'm outside Canada and I have a local SIM so no need or desire to use roaming. When I was troubleshooting a swap to esim, Koodo customer service left me a voicemail so now I have the notification. I don't plan to use voicemail as it is, but how can I get rid of this voicemail so I don't have the continual notification? Not only is it annoying as I can't remove it from my screen, but if I mistakenly tap it, it's likely going to try calling and perhaps trigger the daily roaming fee.Any advice on this is appreciated. Thanks! 

When I send a text messge, the number that appears on the receiver end is not mine.  The receiver can respond to that text and it comes back to my correct number.  However, if they try to call that incorrect number they get a message that the number is not in service.  Any ideas how to fix that?

Is this bonus still available on the pre-paid automatic top-up. It shows as available when I”m not logged in but once I log-in it doesn’t.