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Plans & Add-ons

All discussions about Koodo plans and add-ons.

  • 1,059 Topics
  • 3,764 Replies
1059 Topics
R
RoBeLus R ASSHOLESBeginner
asked in Plans & Add-ons
HELP NEEDED - CANADA/USA PLAN

HiNewbie here.You know where I stand by my user name.Have $37.5 plan with 2GB 4G data. I am in the US for the next few motnhs, with a brief return to Canada in this period.Am signed in looking to change my plan & there is no offer for a CAN/US plan that I saw when I joined. Am I mistaken? I did notice when joining koodo that they show all these various plans but only some are available after you initially join. In other words, the usual misleading bullshit I expect from these crooks (RoBeLus). How do I get these jerks to call me? Will they call me at my USA number? I won’t use roam for “$12/day” when a “day always ends at 11:59 pm”, regardless when it started.If I leave koodo, any suggestions which are the next least expensive/offensive thieves to deal with?Does forum have employee censors(moderators)?Thanks for any helpful replies.Want to comment on my vocabulary, don’t bother. 

2671
Dinh
2 years ago
T
TripleCChrisBeginner
asked in Plans & Add-ons
International Messaging vs. International Messaging (text & picture)

Hi, I’ve recently been offered an exclusive plan. However, it does not say “Unlimited International Messaging (text & picture)”, only “Unlimited International Messaging”. Is this just short form for the same thing, or would I be missing out on picture messaging by switching? Here’s what my current plan looks like: And here’s what the offer looks like:  I appreciate any clarification! Thank you!

2942
T
2 years ago
M
ManojSBeginner
asked in Plans & Add-ons
Urgent: not receiving calls after porting to Koodo and going straight to voicemail

It is been 4-5 days I’m not getting any calls after porting number to Koodo. I have tried to call on 1844 232 7687 and it says there is no active transfer request on my phone number. Please look into this at earliest.Have restarted phone many timesReinserted SIMbut still it is not working.

4794
M
2 years ago
M
Mikayla CaronBeginner
asked in Plans & Add-ons
New plan with more data

Hi, my old plan was 4GB for $45 a month, and I keep going over that. So I upgraded to 10GB for the same $45 a month. My cycle ends in 7 days, and I don't know if I have access to that 10GB (6GB remaining prorated) for those 7 days or if I'm paying for extra data? I know I had added some for $17 dollars yesterday, can I remove that and just use my new data?

1632
M
2 years ago
B
birtyConnector
asked in Plans & Add-ons
Family or shared plan

Confused over “add a line” and/or “share an account” when looking a plan add-ons. Trying to find out if I can add my wifes phone and number to my account and how much extra it would cost per month. Ideally we would like to share minutes and data as she seldom uses her phone and I have more than what I need. Not sue if this scenario is possible with Koodo and if so what pan or add-on is it called.

98434
Bernard Koodo
2 years ago
M
Melissa_g555Connector
asked in Plans & Add-ons
data no adding

I switched plans and added more data to my plan on my usage it is still only showing I have 8g of data? I did this change almost 2 weeks ago, why isn’t it showing the change on myaccount? Says I’m about to run out of data. By when I click on my plan it shows 20g on my current plan? The same for my daughter I switched hers also and it’s Doing the same for her as well

611
Bernard Koodo
2 years ago
R
Ruby711Beginner
asked in Plans & Add-ons
Data Addon

I'm curious as to why Koodo Mobile doesn't offer data add ons like the other service providers I've been with? Why won't they allow their customers to just buy 1gb of data if that's what they prefer over a monthly commitment?

2546
L
2 years ago
L
Leaffan20Beginner
asked in Plans & Add-ons
$65/50gb Black Friday plan activated but data is incorrect on self serve

Good morning,I am a long time existing Koodo customer and recently got the $65/50gb with bill credits when I purchased the new Pixel 7 phone.  While the phone has not shipped, my plan has been activated, however, I only show 13.3gb on my plan.  My question is, will this change on my billing cycle or is this suppose to be activated right away? My usage updated right away but it is now showing as 13.3gb and I cannot get a hold of customer service to fix this problem.  Any help is greatly appreciated.  Thank you!

1062
L
2 years ago
G
gford123Beginner
asked in Plans & Add-ons
Data Plan not Reflected in Usage Data

 I changed my plan a few days ago to a 50GB/month data plan but my usage data chart has changed from 12GB that I had before to 15GB instead of 50GB. What is going on? And why can’t I ever schedule a call back with Koodo, it’s ridiculous! ​​​​​  

1151
G
2 years ago
Youselande Flo
Youselande FloBeginner
asked in Plans & Add-ons
Take second phoneline out of my account

I will like to pay the $50 fee to take out the second number out of my account without the consent of my husband. How do I do that?

272
Youselande Flo
2 years ago
A
AakBeginner
asked in Plans & Add-ons
Phone delivery date

I updated my plans for both account  and ordered online iphone 13 on Sunday. But still awaiting how long it take time to deliver and i when my plan will update.

1212
A
2 years ago
H
hmk12Beginner
asked in Plans & Add-ons
Already have sim

Hello,I already have KOODO sim. How can i get koodo number and add line into my current account?Thank you.

1112
H
2 years ago
R
RamanrdsBeginner
asked in Plans & Add-ons
international calling error

I recently changed my plan and got unlimited long distance calling ti few countries, but when i try calling it says international calling not enabled, 

572
Bernard Koodo
2 years ago
Amit Patel111111
Amit Patel111111Beginner
posted in Plans & Add-ons
temporary hold plan

I am leaving Canada tonight and I want to hold my plan for 3 months. 

792
G
2 years ago
B
bvyBeginner
asked in Plans & Add-ons
IPad Pro M2 work with my IPhone? re: same phone number

Hi I just bought a new IPad Pro and probably need to buy new SIM card as it is not included.If I buy SIM card would it have same phone number as my IPhone  phone number?Same service?I am Deaf. I use it for texting communication.Thanks for support/reply.

951
R
2 years ago
P
PotsyBeginner
asked in Plans & Add-ons
Added Perk Unlimited MMS and MMS what does this mean?

I’m travelling to Mexico and added the Perk of Unlimited Internstional SMS/MMS messages to my monthly plan. Does this mean I can send SMS/MMS for free from Mexico to my homeland Canada? Or will I be charged roaming? And when does the plan kick in? Is it immediately? The wording of the Perk is confusing…

10572
K
2 years ago
L
lrashiConnector
asked in Plans & Add-ons
data

I was able to connect with a Rep yesterday to get data added to my plan. He said that it has been added to my 2 lines  but I don’t see any data added to $20 plan. I was told that I will be able to see it in 15 minutes but i don’t see it yet. Please help.

1378
Boa_Guy Koodo
2 years ago
G
GG21Beginner
asked in Plans & Add-ons
Removing: Pay-Per-Use Intl Long Distance

What happens if I remove add-on: Pay-Per-Use Intl Long Distance ?Does that simply stop/block outgoing long distance calls from happening?

1291
Dinh
2 years ago
amitbahl
amitbahlBeginner
asked in Plans & Add-ons
New Activation for multiple lines

Hi, I just submitted an order for a new activation for a plan that is on sale only today. I just ordered a SIM. The email in which I need to create a Koodo account has not arrived yet.I would like to sign up for this plan for another line as well, so should I submit a new request or wait for the email that enables me to create a Koodo account.My worry is that if the email for creating the account does not come in then I may lose out on the plan sale.Please help.

1671
Allan M
2 years ago
S
SayWhatAgainBeginner
asked in Plans & Add-ons
Number porting was canceled. Koodo doesn't call back

I’ve switched 2 lines to Koodo last week. Turned out second line can’t make calls, send/receive text messages. I’ve made research → checked number’s transfer status and saw that it was canceled. It doesn’t let me to initiate transfer either. Scheduled callback with KOODO and they didn’t call me back. Very poor customer service. If I don’t get help ASAP, I will be going somewhere else. 

1331
Allan M
2 years ago
R
RedgrandamRockstar
asked in Plans & Add-ons
possible to block sending of texts outside of canada?

Now that many plans don’t have international texting included, is there a way to block or limit the sending of texts that aren’t included in the plan? 

2176
srlawren
2 years ago
H
hjwatsonBeginner
asked in Plans & Add-ons
Offer Legit?

How is it that you offer ' Cyber Monday 50 GB for $45 with bill credit for 24 months.1 + FREE iPhone 11 with the Tab for 24 months and then when you agree to purchase Koodo then says you have to have a $60 monthly plan?

961
Allan M
2 years ago
J
JopiOrganizer
asked in Plans & Add-ons
I didn't received referal email

So Before activating my cell number, I used referal link, It said the next step would be activate line and then add cell number on the same page: I went to the store, activated line, but when I went to that page, it was broken, I refershed the page, that option was gone. I went to emails, to check if I got any emails, But there is nothing. Can someone please help.

1096
Allan M
2 years ago
9
999999999Beginner
asked in Plans & Add-ons
I need to cancel my current port request.

Hi,I am transferring my number to Fido, however, it show that I have current port, and cannot have the transfer done. Can you help me on canceling the current, or call me back?BTW, I cannot find your contact number anywhere on this website which is quite disturbing.My Koodo number is 9024718830. Waiting for the answer!cheers! 

1561
Allan M
2 years ago
V
VishkyOrganizer
asked in Plans & Add-ons
change plan

Hello,At store getting an offer of $30 to get 20GBs but as I am exisiting Koodos user so they are not giving asking to connect on self serve.Serve serve is in loop and like usual not helping or should say willing to help.Not left with any option but to port to other providers who are offering this deal.I have to do this today.If you can help then I want to change to 30 - 20 plan and also like to get another number which I am getting @25/month for 20gbs with 15 months discounted offer included.My no. Is 7788721910, if you could help then kindly help else I will be left with no option but to move to other provider. 

2794
V
2 years ago

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