Plans & Add-ons

Hi everyone, I would like to get a phone for my daughter, but I want to keep mine, I don’t want to change.  I would give her the new one and keep my old one.  Can I don this, just get the phone without a sim card or new phone number?  She will use it as a @ipod@…. no text or anything, just internet. Thank you!

I’m travelling from Canada to the USA in a few weeks, I am a monthly user.Does anyone know if and how much you get charged for sending a text while in the USA? Would you suggest getting easy roam? Thanks!

I need to cancel a plan, how do I do it?

How can I check how many days in this billing cycle I’ve used Easy Roam? Trying to figure out whether it’s worth it to get a local SIM card for the rest of my trip or, just use Easy Roam. Thanks

I currently have a Koodo plan but would like to change to a new plan.I would like to confirm that my number won’t change if I do this.

Did anyone else receive an email from Koodo notifying you that the Stream+ will now cost 28$ instead of 25$? 

It seems alot of people are having issues with the add on of Stream+. Not sure I want to add the hassle, but I have another question... what of you wanted to add Stream+ but dont want apple TV? Do you have to take it as part of the bundle? I hate apple and apple os and products. Would not be worth taking a service ( whether or not it is available , as so many users are having issues with it anyway) when I don't want that part. Will you be fixing this Stream+ service unavailable issues soon? And by then, will you also offer the bundle without having to have appletv as well?

I am wondering if it is possible to add another family member and pay the password sharing fee through the Koodo streaming service?

Greetings,I have a phone and data plan with the following addons:  1000 Intl LD min Bonus V2  Pay-Per-Use Intl Long Distance  Koodo VoLTE AccessI can text the US w/o being charged but I don’t know if I can text Austraiia and Europe.  How can find out what my plan allows.  This info does not appear to be findable from witihin my account.Thanks in advance.

I recently signed up for the stream+.I currently subscribe to Netflix and Apple+.Will these accounts be automatically rolled into Stream+?I want to avoid paying twice each month for these subscriptions.

We, too, were surprised to see the $3.00 charge on our February invoice.  Looking back to our January invoice I did see the notification about this on the last page.  Never did receive an email about this though!  Looked at “Manage Add-Ons” and it looks as if once this feature is cancelled, it will cost $5/month to reinstate?  Is that correct?

I don’t want to wait for the SIM to be shipped but don’t want to pay the $50 activation.  Can I buy it in store and activate through self-serve online?  Is it still $5 for the SIM in store?

Hi,I was just charged $3.00 for the 1,000min International Add-on that has been free on my bill for the last forever. Any ideas why that would have changed this month? Thanks.

I have free calling to US and Mexico. If I am in Mexico with Easy Roam, can I still call the US no charge?

My plan says I have unlimited international messaging. Does that mean I have unlimited international texting? Thankyou 

Hello, i was checking my data preferences earlier this morning and noticed the following message “you have opted not to receive any messages when you have reached your limit”  I tried calling in and while the rep was very helpful, I don’t thing he understood what I was saying, we are not getting notifications from this account and would like this Re activated, he confirmed we have shock free data activated and would not be able to go over, but as this is my daughters phone I would like this turned back on,  can any reps help me (I have a 2nd phone on the same account and it doesn’t have this messaging ) I have included a screen shot thanks  

Hi! I’m currently paying for the $65 plan, which says it should have 15gb of shock free data. However I just got the text that my data is stopped because I used all “5120mb” and my usage in the self-serve portal shows 5/5gb used. Why is it capping me at 5gb if my plan is for 15gb? Am I missing something?

I have easy roam on my Samsung Galaxy S20 fe 5G, but cannot make phone calls. Have tried everything suggested but no luck. Took the phone into an AT and T store and the tech said everything looked fine, but still no service. Curiously he said Koodo appears to think my phone - self purchased - is 3G. Any suggestions? 

Does anyone know if the unlimited long distance calling to the US include Bermuda? Thank you

Hey all, just wondering if any of you had thoughts regarding the password sharing debacle with Netflix. I’m currently sharing my account with my parents, and my sister who lives in Europe. According to Netflix’s new rules, I should technically be allowed to add up to 2 extra members to my account who don’t live at the primary home location for $8/month per member. However, from what I can see when logging into Netflix.com, there isn’t the option to add said extra members when I’m subscribed to Stream+. Never mind the fact that aforementioned additional fee per extra member is an exorbitant amount, I’m wondering what you are all thinking of doing regarding this change and how it affects your decision to keep/cancel Stream+.

Received text message today , it says message is from Koodo, ADDFiVE for $1, is this correct ??

Hello… I was with koodo but Fido offer me a exclusive come back to Fido promo which I ended up taking my question is doesn’t Koodo have such a department, if so ? I would be interested in hearing what kind of offer they would give, if there is such,  but if not, that’s cool to…

New to Koodo.Dinosaur on computers.Does Koodo provide wifi service?Can I use a fire stick with koodo?Please help

can I forward calls to the US at no charge if I have us calling and call forwarding?

I just received an offer by text for data. $1 - 5 Gb$2 - 10Gb$3 - 25Gb It is a great deal, but I don’t need the extra data as I have enough on my plan. There are 2 other phone numbers on my account. They did not receive the offer by text. Can I transfer the offer to one of them?