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All discussions about Koodo plans and add-ons.

  • 1,041 Topics
  • 3,944 Replies

1041 Topics

A
Andrew_L1Beginner
asked in Plans & Add-ons

Can I text outside of Canada (from within Canada) with no additional charges?

Can I text outside of Canada (from within Canada) with no additional charges?

3
Sophia
1 year ago
quickmaple
quickmapleBeginner
asked in Plans & Add-ons

Different number when I changed service providers

I switched to Koodo now and I was told the Sim card is being sent by mail. Meanwhile, I got a email to create a self serve account. When I created it, it has a different number. I haven't put the new Sim card yet. I need to keep my old phone number, how can I keep my old number when I switch to Koodo? 

1
Timo Tuokkola
1 year ago
A
ADES71Connector
asked in Plans & Add-ons

Additional phone with no sim or line

Hi everyone, I would like to get a phone for my daughter, but I want to keep mine, I don’t want to change.  I would give her the new one and keep my old one.  Can I don this, just get the phone without a sim card or new phone number?  She will use it as a @ipod@…. no text or anything, just internet. Thank you!

8
Mayumi
1 year ago
D
DukezBeginner
asked in Plans & Add-ons

Canada to USA travel

I’m travelling from Canada to the USA in a few weeks, I am a monthly user.Does anyone know if and how much you get charged for sending a text while in the USA? Would you suggest getting easy roam? Thanks!

2
D
1 year ago
O
Oscar_RoBeginner
asked in Plans & Add-ons

Question

I need to cancel a plan, how do I do it?

1
D
1 year ago
F
fahimkBeginner
asked in Plans & Add-ons

Checking Easy Roam usage

How can I check how many days in this billing cycle I’ve used Easy Roam? Trying to figure out whether it’s worth it to get a local SIM card for the rest of my trip or, just use Easy Roam. Thanks

1
D
1 year ago
J
Jeff LewisConnector
asked in Plans & Add-ons

If I change my plan, so I keep my number?

I currently have a Koodo plan but would like to change to a new plan.I would like to confirm that my number won’t change if I do this.

7
G
1 year ago
D
draconusBeginner
asked in Plans & Add-ons

Stream+ for 28$?

Did anyone else receive an email from Koodo notifying you that the Stream+ will now cost 28$ instead of 25$? 

1
Allan M
1 year ago
A
AsiaM53Coach
asked in Plans & Add-ons

Stream+

It seems alot of people are having issues with the add on of Stream+. Not sure I want to add the hassle, but I have another question... what of you wanted to add Stream+ but dont want apple TV? Do you have to take it as part of the bundle? I hate apple and apple os and products. Would not be worth taking a service ( whether or not it is available , as so many users are having issues with it anyway) when I don't want that part. Will you be fixing this Stream+ service unavailable issues soon? And by then, will you also offer the bundle without having to have appletv as well?

2
Bernard Koodo
1 year ago
H
hikerlarryBeginner
asked in Plans & Add-ons

password sharing on Netflix

I am wondering if it is possible to add another family member and pay the password sharing fee through the Koodo streaming service?

2
H
1 year ago
L
Les23Rockstar
asked in Plans & Add-ons

Texting and Long Distance

Greetings,I have a phone and data plan with the following addons:  1000 Intl LD min Bonus V2  Pay-Per-Use Intl Long Distance  Koodo VoLTE AccessI can text the US w/o being charged but I don’t know if I can text Austraiia and Europe.  How can find out what my plan allows.  This info does not appear to be findable from witihin my account.Thanks in advance.

8
Dinh
1 year ago
R
randallcracknellBeginner
asked in Plans & Add-ons

Stream+ activation with current Netflix and Apple+ subscriptions

I recently signed up for the stream+.I currently subscribe to Netflix and Apple+.Will these accounts be automatically rolled into Stream+?I want to avoid paying twice each month for these subscriptions.

1
Allan M
1 year ago
G
GreyBeginner
asked in Plans & Add-ons

$3 charge for international free minutes add-on

We, too, were surprised to see the $3.00 charge on our February invoice.  Looking back to our January invoice I did see the notification about this on the last page.  Never did receive an email about this though!  Looked at “Manage Add-Ons” and it looks as if once this feature is cancelled, it will cost $5/month to reinstate?  Is that correct?

2
Allan M
1 year ago
S
StaceyPorterBeginner
asked in Plans & Add-ons

Buying SIM instore and activating online

I don’t want to wait for the SIM to be shipped but don’t want to pay the $50 activation.  Can I buy it in store and activate through self-serve online?  Is it still $5 for the SIM in store?

3
Dinh
1 year ago
C
Christa KunkaConnector
asked in Plans & Add-ons

International Add-on

Hi,I was just charged $3.00 for the 1,000min International Add-on that has been free on my bill for the last forever. Any ideas why that would have changed this month? Thanks.

2
Chris Koodo
1 year ago
M
mb1952Ambassador
asked in Plans & Add-ons

Calling US from Mexico

I have free calling to US and Mexico. If I am in Mexico with Easy Roam, can I still call the US no charge?

4
Mayumi
1 year ago
J
Johnny MacBeginner
asked in Plans & Add-ons

messaging

My plan says I have unlimited international messaging. Does that mean I have unlimited international texting? Thankyou 

1
Sophia
1 year ago
M
Mark Wilson
asked in Plans & Add-ons

shock free data alerts

Hello, i was checking my data preferences earlier this morning and noticed the following message “you have opted not to receive any messages when you have reached your limit”  I tried calling in and while the rep was very helpful, I don’t thing he understood what I was saying, we are not getting notifications from this account and would like this Re activated, he confirmed we have shock free data activated and would not be able to go over, but as this is my daughters phone I would like this turned back on,  can any reps help me (I have a 2nd phone on the same account and it doesn’t have this messaging ) I have included a screen shot thanks  

6
M
1 year ago
W
Will33Beginner
asked in Plans & Add-ons

wrong data amount?

Hi! I’m currently paying for the $65 plan, which says it should have 15gb of shock free data. However I just got the text that my data is stopped because I used all “5120mb” and my usage in the self-serve portal shows 5/5gb used. Why is it capping me at 5gb if my plan is for 15gb? Am I missing something?

1
Allan M
1 year ago
P
PaulStBeginner
asked in Plans & Add-ons

no roaming in US

I have easy roam on my Samsung Galaxy S20 fe 5G, but cannot make phone calls. Have tried everything suggested but no luck. Took the phone into an AT and T store and the tech said everything looked fine, but still no service. Curiously he said Koodo appears to think my phone - self purchased - is 3G. Any suggestions? 

6
BobTheElectrician
1 year ago
V
VickiDeeBeginner
asked in Plans & Add-ons

Bermuda long distance from Canada

Does anyone know if the unlimited long distance calling to the US include Bermuda? Thank you

5
D
1 year ago
J
jullybeanBeginner
posted in Plans & Add-ons

Stream+ Netflix Password Sharing

Hey all, just wondering if any of you had thoughts regarding the password sharing debacle with Netflix. I’m currently sharing my account with my parents, and my sister who lives in Europe. According to Netflix’s new rules, I should technically be allowed to add up to 2 extra members to my account who don’t live at the primary home location for $8/month per member. However, from what I can see when logging into Netflix.com, there isn’t the option to add said extra members when I’m subscribed to Stream+. Never mind the fact that aforementioned additional fee per extra member is an exorbitant amount, I’m wondering what you are all thinking of doing regarding this change and how it affects your decision to keep/cancel Stream+.

8
G
1 year ago
M
mmujaConnector
asked in Plans & Add-ons

Data Promotion

Received text message today , it says message is from Koodo, ADDFiVE for $1, is this correct ??

10
Mayumi
1 year ago
D
Dude905Advisor
asked in Plans & Add-ons

WinBack Team

Hello… I was with koodo but Fido offer me a exclusive come back to Fido promo which I ended up taking my question is doesn’t Koodo have such a department, if so ? I would be interested in hearing what kind of offer they would give, if there is such,  but if not, that’s cool to…

3
G
1 year ago
J
JMS21Beginner
asked in Plans & Add-ons

WiFi service with Koodo? Fire stick capability?

New to Koodo.Dinosaur on computers.Does Koodo provide wifi service?Can I use a fire stick with koodo?Please help

2
J
1 year ago

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