Plans & Add-ons

How do I get on this plan as an existing Koodo customer?

Hey My current plan is 12 GB internet for $50. But I get Walmart employee discount for around 30% then it become $35. If I change the plan to 50 GB for $55, the discount applied or not.  Also like I purchased a phone too with the plan for additional $15 per month. Can I pay remaining tab balance and add new phone to my account or notAny help appreciated Thanks

I’m trying to transfer my accounts to Public Mobile to get the 15GB for $40 plan. My first number ported fine but my second one failed.I’m speaking to a human with Public that’s telling me I need to have Koodo cancel that failed number port attempt, so they can start a new port.How do I get a human being at Koodo to cancel that failed number port?

During black friday, I signed up for the $55 plan with black friday credits of $25.   I signed up for the plan only with my own device.   Now I need to replace my phone and I am looking at a Certified Pre-Owned phone on a basic tab.   I was going to order it online, and it allowed me to keep my $55 plan, but then I started thinking about whether it would mess up the credits or not.  I just wanted to understand this before proceeding.  Thanks.

Hello, I would like to refer a friend to take advantage of the $39 for 20GB promotion, but my friend’s current contract doesn’t expire till June. Is it possible to open the plan now, but pause/delay activation for a month?

I just updated my plan from 6GB UL Can mins SFD  to 50GB UL Can min SFD (4G Speed) . What kind of download speeds should i realistically expect after switching plans? 1Mbps?

I’m looking to switch to a new cell provider (hopefully Koodo), and I noticed Virgin, Fido and Freedom all offer a new $39/20GB of data plan. Just wondering if anyone has heard if Koodo will be offering the same plan. Thanks!

I cant find the details of this plan. I am looking is UK cell phone included in the 1000m plan?

Does koodo support wifi calling with the Motorola moto edge 2022??

I am kodoo post paid customer. I want to call India from Canada. Can anyone tell me these international add ons are valid for India or not?

Hello, a while ago I was given 10 free gigs of data a month as long as I don't change my plan. I am looking to buy a new phone and keep my same plan, will I lose these 10 free gigs?

Hi,Any reason why I can’t use a tablet plan on an old phone?Looking for my kid to allow imessage and FindMy using an old iPhone.

A few days ago I went to the Telus Shop in Vancouver and told by the Rep there that my then-Public Mobile plan is 3G and I should switch to Koodo. He said Public Mobile offers 3G and Koodo offers 4G, which is much faster brah brah. I believe what he said and joined the Koodo 4G plan for $55 (but only need to pay $40 for 24months) for 8GB data plus other service. My number was transferred on the spot from Public Mobile to Koodo, and so as my husband account on the next day at home. Then  I opened the Public Mobile webpage finding out there are 4G data plans available and the plan coverage is better at the same price, 15GB data plus service for $40. I feel like I was cheated by the Koodo rep at the shop and want to cancel everything he arranged to me and my husband and use the Public Mobile again. Is there anyone knowing where and how to deal with this kind of problem?  Is it possible to get back to Public Mobile with the previous account details? Much appreciate if anyone could solve th

Hello, I am on a great plan that I love right now, in which it’s unlimited Canada talk and text, and 2GB Data for $37.5 per month. I would really like to add another line for my daughter on the same plan, ideally also with a tab to include a refurbished iphone 12. However, using self serve, it seems that since checking just a few days ago no matter if I go through the new phone or BYOP does this plan im currently on seem to exist anywhere. In fact, theres nothing even close to it…. it’s only 35$ with pay per use data, or it jumps right up to $55 per month with 8GB. That is more data than she’d ever need in a month, How can there be NO plans for 1-3 GB of data?? Am I just SOL here? thanks

Looking to add on a $15 Tablet plan.Wondering if I can share the 4 gig of data with my phone plan.

My voicemail just rings when i get calls, not going to voicemail 

my plan includes international calls but everytime i try to, it says that i should call 611 to fix it, can anyone tell me what i am doing wrong? thank you!

Hello there,I have a question regarding my current account. I still have a remaining tab balance of $480, which I am scheduled to pay off over the next 15 months. Additionally, I have a Tab Bonus balance of $226.20. As a loyal Koodo customer for over nine months, I am interested in paying off my remaining tab balance in one lump sum payment.However, I am unclear about what would happen to the remaining Tab Bonus balance if I choose to do so. I was informed that if the Tab Bonus balance is over three months old, I can pay off the remaining tab balance without having to pay the Tab Bonus balance. Can you please confirm if this is accurate or if there are any other factors that I should consider?Thanks

I wanna cancel some add-ons with me prepaid plan. But I can’t find the “Manage add-ons” link in the prepaid self service. I can only find the purchase add-ons link.Does anyone know how to solve it?

I upgraded my plan recently so I would qualify for Koodo tab on a new phone. After I switched over the promotional data add-on I purchased in February disappeared and I now have less data than before. I am now paying more money for less data per month.

I just received the SIM and I insert to the phone. It said SOS only. please help to reconnect my SIM. Thanks!Solved by using another new SIM card and changed SIM number

There is $15/unlimited calling in US but there are some exclusions. Would area code 719 in Colorado Springs be excluded? If so, what’s the best plan? I live in Canada. What about unlimited texting?

I am abroad and used data for Google maps. I see that the charge is $5/mb, so I'm wondering if I should now sign up for easy oam. If I sign up now, will I still have to pay $5/mb for the data I've already used today? 

i've lost my koodo sim and my personal handset, can i somehow order a koodo handset and add it to my sim contract? And get both the handset and a new sim card sent out to me?I’m located in Whistler with no vehicle so i’m not sure it’s going to be easy for me to go into a koodo store to get a new sim card :( But since i need a new handset anyway… can I possibly get it sent to me with the phone somehow?

So I don’t know if this is offered to all Bell clients , but it was sent to me from a friend who has other bell services and I think this is offered to only those who also have bell internet. Comments please as we just spent way too much at 11.00/ day even though we tried to limit our usage.It adds up fast if your gone for more than a couple of weeks , seems Koodo would or should have a snowbird type plan to retain customers traveling south of the border for extended periods of time as the US carriers are much more “all inclusive “ competitive than they once were.  I have very much enjoyed my years with Koodo , is it time to switch?TksPete