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1226 Topics

C
CJS21Beginner
asked in Tips, Tricks & Troubleshooting

New phone - SIM card doesn’t work

Hi!  I recently purchased a new phone/SIM card, and unfortunately the SIM card doesn’t work.  I tried updating, turning the phone on and off, and I still can’t get it to function.  I did try my old SIM card in my new phone and it did work.  Is there anything I can do/try to get my new SIM card to work?  Thank you!!

2
C
1 hour ago
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jwclBeginner
asked in Tips, Tricks & Troubleshooting

Physical SIM data not working

I recently went to the US and used an eSIM for data only. Once I got back to Canada I deleted the eSIM and my phone shows the 5G signal, but every app gives the prompt “no internet connection”. I’ve tried removing the SIM and putting it back in, restarting the Cellular Data Network, restarting my phone multiple times (haven’t tried factory reset yet though), turning cellular data on and off, etc. Has anyone else had this problem? (I have a iPhone 13 pro max).Thanks in advance!

2
J
2 hours ago
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rollyNConnector
asked in Tips, Tricks & Troubleshooting

Attempt to transfer cell # from Bell stalled. Now get HB1 error when I try to use iPhone to place call

Started transfer 14 hours ago.

7
R
5 hours ago
W
willieoCoach
asked in Tips, Tricks & Troubleshooting

Reset Network Settings fixes iPhone for a day, only - apple says it's a Koodo problem.

We;ve had my wifes Iphone 14 pro max at the apple store twice to find out why the voice is not working all the time when she is speaking. it sounds garbled and faint when she holds the phone to her ear, until she puts in on “Speaker”. then we can hear her fine. She can always hear us fine.we “reset network settings”, based on the Apple service advice. it worked, but only for about a day, then it went back to garbled and faint when she holds the phone to her ear. but it works fine when she is on speaker.Apple says to speak to Koodo to fix, as they (Apple Store) did their diagnostics on the phone, and says it is a Network problem, the phone checks out fine.Can you help with this problem, of my wifes Koodo phone speech being gabled and faint when she holds her phone to her ear and speaks?Please let me know...thanks very muchI should have stated, that we also removed and replaced the sim, and also restarted the phone to try to fix. But the problem remains.

8
Dinh
16 hours ago
D
DizeBeginner
asked in Tips, Tricks & Troubleshooting

Data not working

A few days ago I got my koodo sim and i transfered my number and followed al the stpes correctly but i cant use my data i can only make calls.  Does anyone happen to know how to fix it. Thanks!!

1
Sophia
18 hours ago
F
fourmatBeginner
asked in Tips, Tricks & Troubleshooting

New, local number?

Hi everyone, We moved to NS from BC, and my wife is not certain that she wants to change our BC phone number just yet.  If we switch to Koodo, can we keep our current BC number?

1
O
21 hours ago
J
JactricBeginner
asked in Tips, Tricks & Troubleshooting

Transfee Texts without old fone

Hey allHubby ran over his fone and now won't turn on. Took sim card out and put in an old phone he had. He can use this fone to make and receive text messages and phone calls from his number but doesn't have any record of texts for last two years. As I can't power up the phone he ran over..is there anyway to transfer texts without phone? 

1
O
21 hours ago
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huanyeMember
asked in Tips, Tricks & Troubleshooting

Cannot call US number

I have add-onsEasy Roam US - PayPerUse Access On Easy Roam INTL- PayPerUse Access Onbut when I called US, it said “your call cannot be completed” either “the call is not accepted from your region.”I called from Canada and dailed +011 1 (US number) How can I make a call to US, and how my issue can be resolved?Thanks 

2
H
1 day ago
John Zarubiak
John ZarubiakRockstar
asked in Tips, Tricks & Troubleshooting

re open questions

There are a few questions I have asked that have not been completely answered and they have been closed off for comments is it possible to reopen one of these I have got an answer from kudo and I would like to keep it on with the same topic that I originally started instead of starting a new one I think the author should be able to reopen some of these

6
Dinh
1 day ago
John Zarubiak
John ZarubiakRockstar
asked in Tips, Tricks & Troubleshooting

Edge 2023 Android 14

Does anybody have an idea when and if the edge 2023 will be getting Android 14 from Koodo 

2
John Zarubiak
1 day ago
T
Tob23Beginner
asked in Tips, Tricks & Troubleshooting

maximum number of device connections

Hi, just curious how many devices can I connect to your Boost Wifi6 router.   I have a bunch of smart lights and I seem to be hitting max as it kicks off devices.Would like to know as at this point I cannot use the router as it does not support enough connections.

2
T
1 day ago
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Jaym56556643Connector
asked in Tips, Tricks & Troubleshooting

Koodo keeps contacting cogeco instead of rogers

So, I've tried to sign up for Koodo internet to no avail. The first time, I signed up, got my equipment, and when I tried to set it up, nothing worked. Contacted support, and for some reason, Koodo has my address as serviced by Cogeco, so when Koodo reached out for access, Cogeco advised they don't service my address.  Right, because my address only has coax internet with Rogers.  So tech support notes the account, says to return the equipment and reorder, and hope they contact the right company this time. Both times I selected Rogers as the current provider. Second time, same thing, they contact Cogeco again. So what gives? Does Koodo not want any business in this massive area of Hamilton that has no fibre cable and also no Cogeco service? Doing a callback doesn't help since they just tell me to reorder......how can they not change this? 

7
Flo Koodo
2 days ago
J
JodazBeginner
asked in Tips, Tricks & Troubleshooting

Phone not working in parts of my apartment

HelloI have a Samsung Galaxy S21 phone and I’m on the 5G network with Koodo. I live in a small 1-bedroom apt in a highrise building in downtown Toronto and strangely, my phone doesn’t work in parts of my living room which is small. It doesn’t work in the kitchen/dining area and sometimes doesn’t even ring.  I only know if someone has called me if they leave a voicemail.  In the living area, my voice cuts out depending on where I’m sitting. I have to sit in an armchair close to the balcony to have a conversation. The apt is only 650 sq ft and it’s ridiculous that I don’t get signal in parts of it. I’m wondering who I could talk to and if anyone else has experienced this problem. I would appreciate any thoughts on why this might be happening. I don’t have any problems outside of my apt. 

2
J
3 days ago
G
generallyrandomBeginner
asked in Tips, Tricks & Troubleshooting

cannot receive calls from certain numbers

cannot receive calls from certain numbers eg Intuit; Koodo. I have tried with Call Control enabled/ disabledI went to a Koodo kiosk and the agent duplicated the issue, He said that He hadn’t seen the issue before, and gave me a number to call to talk to someone but it didn’t work as the calls from Koodo support aren’t getting through to me. I have a brand new LG Velvet phone, and my partner has a  Samsung note 9 with the same issue 

1
Dinh
3 days ago
T
trini1791Beginner
asked in Tips, Tricks & Troubleshooting

SMS Not Working

Hi,I transferred my number from a different provider to Koodo about a week ago. I received and replied to the text message for the port request. Unfortunately, my text messages are not working; I can’t send or receive them. Phone calls and data are working fine though. Has anyone encountered this issue and is there a solution? Thanks!

3
O
3 days ago
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sfalc61Beginner
asked in Tips, Tricks & Troubleshooting

Cant Send-Rec Texts from ONE Contact, otherwise fine

Greetings. I have Koodo, iPhone. My friend has Telus and who would know what kind of phone? She sends texts, they don’t arrive. I send texts, she doesn’t get them. She doesn’t use other messaging apps. She’s the only contact I have that this happens with. We have tried everything to resolve on our own. Stymied. Thx. SF 

4
S
4 days ago
A
AndrewSEBeginner
asked in Tips, Tricks & Troubleshooting

Rogers Cable installer cut my line while i was away on vacation URGENT!

I just got back from a week long vacation in Mexico to find my Internet is down. No signal to the model after several reboots and disconnecting the power for 1-2 min.When I asked my neighbour if they saw anyone do anything to the line (was running through a tree from install during the winter) from their house. I was told Rogers was onsite buried the cable the other day. I fear the install was not done correctly and I no longer have a live signal coming into our house. Worst timing as I have work to do!I kept going in circles with requesting a callback. "We're busier than usual right now, and unable to get you to a rep at this time" This is pretty horrible service folks! When I need you to get Rogers back to correct their mistake I can't even get through to anyone at Koodo!Could I please get some assistance with this? 

2
A
4 days ago
J
JPTORockstar
asked in Tips, Tricks & Troubleshooting

Parental controls for Koodo internet

Is there a way to setup parental controls for a computer on the network, i.e. my childs, to shut down the internet at certain times, filter websites etc.  

1
Dinh
4 days ago
J
JPTORockstar
asked in Tips, Tricks & Troubleshooting

WIFI connected but no internet

I recently got koodo internet.Everything is setup, the modem is showing full connection; wifi shows a green light, but I can’t access any webpage, other than the wifi router page.  Internet works when I connect directly to the modem.I’ve tried connecting through Lan 1 from my computer and still no success.I’ve tried changing the DNS settings both on the router and my computer, 8.8.8.8 still no luck.I’ve tried contacting koodo but they’re busy.  I’m not sure if its a defective router.  I can ping up to the modem, but pinging outside doesn’t work. I’ve tried everything I can think of with no success.  Thank god I didn’t cancel my old internet yet.

5
J
4 days ago
E
emeleBeginner
asked in Purchases & Returns

Pre-owned phone purchase

Yesterday I bought the Certified Pre-owned Sansung Galaxy A54 5G phoneI’m curious if the charger and other accessories will be included.Searched on this community & found scroll down to bottom to Package Content:This particular model doesn’t list any package content so I’m confused. (Hope I’m not receiving an empty box! LOL)Is there any one who could answer my question on the package contents of this specific model?  

5
Flo Koodo
4 days ago
S
SalmonlipsNew Member
asked in Purchases & Returns

Steam+ purchase in progress

It seems this is not uncommon but my account is also stuck in purchase in progress.

1
Flo Koodo
5 days ago
A
apaterConnector
asked in Tips, Tricks & Troubleshooting

Lost 5G connectivity

Sometime in the last week my phone devolved to 4G, perhaps around the time that I received a bunch of Android updates. My phone runs the latest Android 13 release. How do I get 5G back?

6
A
5 days ago
C
Crystal02Beginner
asked in Purchases & Returns

New Phones

How often does Koodo change the phones on their website?  I saw a deal on a phone advertised for a few days. I went to go buy it when I had the chance and now it's gone. I am wondering if it will come back or if they change the deals monthly?

1
Flo Koodo
5 days ago
D
Davey Boy BettsNew Member
asked in Purchases & Returns

New phone No SIM card

Recently I  bought a new phone through Koodoo. They said my new plan and SIM  was on its way. Then I received an email saying they found an old account and for some reason couldn’t complete the subscription. I still received the phone but I have no plan or card. How do I fix this? I have no idea about an old plan with them. I tried to setup a Samsung account on my old phone but could never access it. Can you help this confused guy/

1
Flo Koodo
5 days ago
V
VBSamBeginner
asked in Tips, Tricks & Troubleshooting

Transferred Wrong Phone number in error, how to fix?

Ok - So I made a mistake and don’t know how to fix it.I have 3 numbers with Kodo.  1 I activated in December and is my daughters.2 numbers I have been sitting on and just got around to transferring them.When I transferred the first one, I selected my daughters phone number instead of mine (temporary) and then put in all the info to transfer and it worked.  However, I now have my phone number going to my daughter’s phone and it replaced her phone number.What are my options?  Switch the SIM in her phone to mine to get my phone call to my phone, but just accept there her phone number is gone?

2
V
5 days ago

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