I just got back from a week long vacation in Mexico to find my Internet is down. No signal to the model after several reboots and disconnecting the power for 1-2 min.
When I asked my neighbour if they saw anyone do anything to the line (was running through a tree from install during the winter) from their house. I was told Rogers was onsite buried the cable the other day. I fear the install was not done correctly and I no longer have a live signal coming into our house. Worst timing as I have work to do!
I kept going in circles with requesting a callback. "We're busier than usual right now, and unable to get you to a rep at this time" This is pretty horrible service folks! When I need you to get Rogers back to correct their mistake I can't even get through to anyone at Koodo!
Could I please get some assistance with this?
Best answer by Dinh
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