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Transferred Wrong Phone number in error, how to fix?

  • 20 April 2024
  • 2 replies
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Ok - So I made a mistake and don’t know how to fix it.

I have 3 numbers with Kodo.  1 I activated in December and is my daughters.

2 numbers I have been sitting on and just got around to transferring them.

When I transferred the first one, I selected my daughters phone number instead of mine (temporary) and then put in all the info to transfer and it worked.  However, I now have my phone number going to my daughter’s phone and it replaced her phone number.

What are my options?  Switch the SIM in her phone to mine to get my phone call to my phone, but just accept there her phone number is gone?

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Best answer by Flo Koodo 20 April 2024, 22:28

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Userlevel 7
Badge +4

Hi @VBSam 

We recommend scheduling a call back, so a rep can further look into it. The porting team might be able to release the number of your daughther and reactivate it by replacing the other temporary number on the account 

Porting team looking into options now.