Managing your Services

Hi. I had set up auto-pay with Plaid (withdrawing from bank account) but haven’t seen a discount for the past two bills.Does this mean that my current plan is not eligible on discount?Thanks.

My partner and I both have mobile phone service with Koodo. Both of our numbers show on the same bill. Now that we are planning on going our separate ways, we would like to have separate bills for our phones. We would like to keep the same phone numbers, and the same plans. How can we do this? TIA 

Is it possible to turn off the US roaming email and text notifications when you have a Can-US plan? I live about 4 km from the border so it jumps to a US tower regularly.

Does the International Easy Roam include data? If not, how can I add data for travelling in Europe?Thanks. 

Hello, Koodo officers. I would leave Canada and do not plan to come back. Would you mind to help me cancel all my plan and number? The self service do not have options to achieve them.

My most recent preauthorized payment was declined because I lost my Visa card and obtained a new one with a new number. I have updated my credit card info on my Koodo account.The notifying email says I “still need to make a payment in order to avoid late payment charges.”I can see no option as a monthly customer to make a single payment.Will Koodo automatically try again to collect the payment before the due date?If not, what am I supposed to do?

What is a perpectly mean of tab?

Hi! I am planning to change from Freedom to Koodo. However, I want to retain my current number. Does Koodo charge you for that? Thanks in advance.

I have a US roaming and talk booster add on but I tried last night in Oregon and neither is working. They have worked on previous trips. I can't find any way to contact Koodo directly beyond their ai chat which wasn't helpful. Any suggestions on how to contact them while down here?

Hi, the canadian government sent me a letter for a senior’s discount for my internet but I wanted to remain with unlimited data seeing I watch my shows on Prime with internet. The plans they shared have limited data. Can someone help me please! Thanks

Hi,There is a $5.00 pre-authorized payments discount in my bill. What is this pre-authorized payments discount

Hi team, Below is the my account number, Recently i have subscribed to Stream+ Basic 10$ plan, When i try to launch Netflix from Koodo it redirects me to wrong email “s****@email.com”(which doesn’t exist) instead of “s****@gmail.com”.Also Netflix billed me again for a month apart from Koodo stream+ billing. To fix first thing i need to check why Koodo taking me to wrong email id which doesn’t exist “s****@email.com” and then i need to talk to Netflix customer care.Account #***39, Wrong email: s****@email.comCorrect email: “s****@gmail.com”

Is there a page somewhere which describes exactly what is included with the “Telus Film and Series” access, which comes as one of the perks with Stream+? The FAQ page has this as an answer:“Once you subscribe to Stream+, you will get an activation email from TELUS . Follow the steps to access TELUS Films & Series and watch ad-supported live TV channels all on the TELUS TV+ app.”But I found a response in these forums saying that LIVE TV is not supported with the Stream+ subscription.Just trying to get a sense of what to expect before committing.I can see the available channels, shows, and movies here, but I assume many of those would be paid add-ons after subscribing to Stream+. How can I find out which ones would be included?

How can I use my international Credit Card as payment?For some Reason my Visa Credit Card can't be registered because my Postcode is not a Camadian one and is not accepted.

Hello,I owe some amounts to Koodo. A debt collection agency has been hounding me using very inappropriate methods. That aside, I need to verify with Koodo that this debt collection agency is legit, and that they are indeed contracted by Koodo, and that payments are to be paid to them, and that to know the timeline to have my debt removed from my credit history after the payment. I’m hesitant to pay anything to anyone until I have verified that they are who they say they are and indeed legitimately contracted by Koodo. I’d very much like to have it resolved asap personally too, but through the correct and appropriate methods. Thanks. 

I have a prepaid plan and US Roaming Boosters for talk, data, and text. Where I can I find out if I will have service in a particular place in the US? I’m looking for a coverage map, and I can’t find one. Thanks for any help!

J'ai un forfait illico+et il dwbarque toujours sur la tele  

When I signed up for Internet, it stated that the equipment and set-up fees are charged to your credit card, but that going forward for monthly charges, you would have to request automatic payments to your card if that’s what you choose.  I don’t want my card charged.  I want a bill and to be able to pay it on my own.  You can’t state one thing then do another, that’s not good customer service.  How do I change this?

Hey everyone I am going for a vacation to India for 2 months but want to my service active during this so that I don’t have to get a new deal with other carrier. Is there a way I can just keep the number active till I am there and use it as soon as I comeback 

I have a $15 base plan with 100 minutes. I saw unlimited incoming calls in ad. But, when I checked my usage I found that both incoming and outgoing calls are count towards the minutes. Koodo assist says weekend and night time are free. Can someone elaborate what exactly 100 minutes mean?

I have international easy roam - will this cover Mexico?

I have the original stream + package (netflix,apple TV+, Discovery+), and i want to add this new stream + package (netflix, disney+, prime) , can I have both on one account?

I have followed the instructions posted here to activate VoLTE on my iphone 16 but the option does not appear and when I try to enable wifi calling it tells me to contact Koodo.I read another post where an agent had to turn the option on for another customer and hope that can be done for me.I also cannot login to the community using my prepaid account login as it just keeps me going around in a loop so I had to create this account.My phone number is ***394.

Hey thereso me and my partner have two sims but on one account .we wanted to seprate the accounts but everything is under his name and information.How can i add mine or separate the accounts?? 

As per title, every call is private and call display is not working. Very annoying. I'm on a Pixel 7 and I tried adjusting in Settings and nothing seems to work.  It just started seemingly randomly, a few weeks ago. ​​​​​​Thanks in advance.  ​​​​​​