Managing your Services

Hello, I have an account with Koodo that has 2 active numbers. I want to port out one of them which means that the other will stay active with Koodo and the account will stay active. if I receive a winback deal from Koodo, can Koodo port me back to the same account since it is still active ? or it has to be a new account. Thanks

travelling to US and Caribbean how do I pay one price.   I was recently in Europe and I purchased 30-day pass: EU30PASS for $60.00

The Koodo webpage says you can “Access your monthly rate plan, including unlimited talk and text, when you purchase an Easy Roam Travel Pass.”  Does this include DATA ?  Initially I assumed yes, but we all know not to assume anything...Travelling from Canada to the USA in January, need access to Data at the most economical price. The travel plan is perfect, IF it covers data as well as the talk and text.TIA.Andrea

I have a situation where I am separating my line from another’s. Currently they are part of the same account. I want to keep my phone (unlocked and no contract; month-to-month billing) and phone number. Basically, start a new account but keep everything the same. How do I do this?

Hello, I recently canceled my Koodo account on November 30, 2024, as I moved back to my home country. My account shows a credit balance of - $17.32, and the due date for my final bill is December 11, 2024. I had been paying my bills through automatic bank payments, but I have not received the refund for the credit balance in my bank account yet. Since I am currently overseas and unable to use the callback service, I would like to know:1. Why does this credit balance exist?2. How can I request a refund while being outside Canada? I would appreciate any help or guidance regarding this matter. Thank you!

Just got off the phone with a rep who told me that, in order to cancel a line with a tab, I would need to first return my phone and then call back to cancel the plan. The order was placed over the phone so he emailed me the prepaid label to return the device.My question is, the return is cutting very close to the 15 day trial period. What happens if I send the phone now but it gets delivered after the trial period? If I call back to cancel, will I still be charged for the month since technically the plan wasn’t cancelled until after the trial period?

Quels sont les endroits inclus aux USA si j'ai un plan Canada-USA?Fonctionnera-t-il à Puerto Rico qui est un territoire américain?

How much data is included in the prepaid 100$/360 days plan? I don’t see any mention of this on the website. Thanks! 

Hi, I have a shared account with my brother. He was unemployed for a couple months and hasn't paid his bill. My bill is paid up. If I make a payment for one of his late bills would it go as a credit to my bill or go to his? Thanks

When I tried to activate the Koodo-Amazon Prime 3 month free membership, I was directed to the Amazon web site > Selected my account > Got the following errorActivation errorThis account is not eligible for this benefit. Can you help?

It appears that the SD part of my SIM / SD combo card is not working anymore.  I'm presuming that they sell these at the Koodo / Telus store at our local mall.  Would anyone have an idea on how much they cost and how do you set them up with your phone number on your phone?

Hi,I am interested in the franco+ version of Stream+, however, I do not see it listed as an option. Is the service limited to residents of Quebec only?

Is Wi-fi 6 lite router compatible with my Eero mesh router system?

Hi there, I’m Deanne and I’m new to the community.I recently signed up with Koodo as a new customer, and noticed that the customer sales rep at the store took my cc, even though I did not ask for pre-authorized payments nor was it set up (at least I thought it’s not set up, since self-service online asks if I want to set up pre-auth). I couldn’t find more info about it on my billing history as nothing seems to have been charged through it. Is there a reason behind the rep doing this? Should I be worried?Is there a way I can confirm that pre-authorized payment has not been set up? I would like to pay for it each time.Thanks,D 

Saw the option to upgrade individual plans when I signed up for Stream+ Basic. Paid for Prime with no Ads, $3 additional charge. Wondering how to do the same with Disney?

I'm new to Koodo Mobile and I want to activate my Wi-Fi call on my phone? Do I need to schedule for callback?Thanks you.

Hello,Before I ported my old phone number, they gave me a temporary number and once porting was done, when I send messages it appears they are sent from temporary number still and not from my official ported number. Not sure why this issue.Would anyone know the answer and how to fix this. Anjei  

Hi, I got an extra SIM card in the mail. I already have my Koodo SIM set and running. What do I do with this new SIM?

Haven’t been given any decent black friday deals on self-serve, and my promo credits from 2022 have ended. Planning to go to a physical location/third party retailer later today to see if there’s any promo deals loaded on my account, but if I don’t see any good deals like the ones lots of people seem to be getting (or at the very least, something close enough) I’m planning to jump ship.I have a stream+ sub with Koodo. What happens to that?

I am getting Voice mails but my phone did not ring. There is no phone number related to the Voice mail and when I retrieve the VM it is Silent. This is happening 2x per day or more.  I have an iPhone 6S.  It started yesterday. When I look at my phone bill details there is no number only showing me retrieving the VM. 

Hi everyone,I wanted to get clarification on Tab Bonus and how it is affected when cancelling a plan that completed its 24-month term.My plan term started on November 25, 2022 and ends on November 25, 2024. On May 07, 2023 I purchased a phone and received a Tab Bonus. My current plan has completed the 24-month term, and I have paid off my remaining tab balance. If I decide to cancel my plan and switch to another provider, will I have to pay back the Tab Bonus?

Is there an easy roam travel pass for South American - interested in Argentina specifically 

I don’t see the $5 discount showing up on my second bill after changing plans. I was already set up for auto pay before this plan. Please advise.

I purchased a new phone in February 2024.I also purchased a Kate Spade phone case and a Pure Gear Screen Protector….total purchase was $ 112.98.The screen protector has cracked and the phone case is defective. I went to kOODOO  as they are under warranty and now the company doesnt sell these items any more and the phone is discontinued. They told me I could buy another case for a discounted price  of $62.00….I try to get my screen protector replaced and you dont carry any in stock so now it will cost my $22.00 to have this item shipped to me.What a absolute disgrace to have this wonderful service when you buy a phone but only to find out it is a big scam!this is not acceptable!I am not happy with this service what so ever!

Over the last several years, Black Friday at Koodo (or in the industry) has been the biggest and busiest sales weekend of the year.  Expect the best deals for plans and phones and especially “Evolving” deals when every player tries to out do and/or match each other’s offers.Because of these evolving deals, please give your Koodo sales rep some slack as these changes may happen faster than the rep can be updated Stores/kiosks will be busy and a bit chaotic, so expect long line-ups.  If you only have 15minutes to pop into a store for something, this is not the weekend for this. If you just have any question unrelated to Black Friday, this is not the weekend for this.  This includes other personalized promos, phone questions, etc.  Sales reps rely on commissions.  This is how they make their living.  This is not the weekend for anything not related to Black Friday Do your research, know what you want, get it and move along quickly.  It will be a fairly busy.  Don’t be that person that wi