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3890 Topics
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Mario_koodo_phoneBeginner
asked in Billing & Payments
Unable to add any credit card to pre-authorized payment - try 3 differentt ones

I recently tried to change my pre-authorized payment to a new credit card with no luckI’m getting the following error for 3 credit cards I’ve tried to add as pre-authorized payment. All 3 of them work for payment on other services. Address and Name  are  fully matching. “It looks like that didn't work.There's a problem with the credit card information you've provided. Please try again or use a different card.”I tried calling and doing it over the phone with response:“the credit card you entered  is not accepted by Koodo”I then schedule a callback , agent again prompt me to enter the details through automated service and he mentioned it did not work. He gave me a number to call back (855-325-6636) , but it was the same menu as from *611  and tried it again and did not work.. At this point is beyond frustrating.Please advice! 

2961
Flo Koodo
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AbdulaiBeginner
asked in Self Serve
not receiving text messages

For some days now, anytime I want to verify something, it says sent to my phone number but i never receive the number. My phone number is correct. so what is really happening?

525
Flo Koodo
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heathermaga2
asked in Other
Your Reps Cancelled the Wrong Sim & my Account

Hi! I called to cancel my second line but your rep decided to cancel my account and my main Sim. Now I have no phone. My Mom passed away 2 weeks ago. I have calls and texts I am doing to deal with her estate and services. Now my account is cancelled, I can’t call or receive texts. I am also supposed to receive a call about jobs as I have been applying and unemployed for 4 months and now am I able to get my number back even!!!!????So I had to reactivate a voip line and pay for texting just so I can get even a call back from a rep because you can’t even call you directly anymore!!! AND I have to wait over an hour for that call back even. I am livid and distraught! 

282
Flo Koodo
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Chill75Beginner
asked in Plans & Add-ons
Choose your perk

I’m trying to choose a perk but only have the first two options and I would like the unlimited data 

403
Flo Koodo
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Chris WaltonBeginner
asked in Billing & Payments
Monthly aut

How do you switch from a prepaid monthly phone to an automatic payment out of a banking account

141
Flo Koodo
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raptorfan2.0Beginner
asked in Prepaid
Switching Companies but Keep Number

Hello,I want to port my current Koodo prepaid number to another company. But doing so will close my account and I’ll lose my addons. Is it possible for me to port my number while getting a new number for Koodo, allowing me to keep my Koodo addons?

2863
Dinh
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sgalligan94Beginner
asked in Billing & Payments
Charged for roaming on Vancouver Island

I've been charged $14 for Roaming while visiting Vancouver Island.What's the quickest way to get this reversed? 

805
Darius Koodo
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VictimAmbassador
asked in Other
Samsung UI 6 Bricks Phone - blames Koodo

Without warning, or agreement, Samsung blew in with their AI called UI 6. It’s not ‘Artificially Intelligent”  it’s a artificial Idiot! It brooked the phone, It used Dark Patterns to announce itself and now, can’t do any thing with it, no Icons, no swipe, keyboard, tap, nadda. Just a screen patting themselves on the back announcing AI UI 6 has taken over and can’t do plaything expept run up a bill.There a lot of couch wanna be tech telling people to do this, that or the other thing and don’t realize one can’t access anything on it. Use safe mode, swap SIMs, buty another phone and try to sell the paper weight.Samsung takes no responsibility, is unreachable, I no longer have a $1,200.00 paperweight., just payment to Koodo.I know it’s not all Koodo’s fault, but I can’t keep paying for mobile service if the phone won’t even show anything but Samsungs artificial idiot saying how smart it is.If I cancel with Koodo, do I still have to pay the fine for early cancellation? Or will I have to kee

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Allan M
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cstorryBeginner
asked in Plans & Add-ons
Does Unlimited Long Distance Pack cover my calls while outside Canada?

If I pick the Unlimited long distance perk does it cover my calls while I am in one of the long distance countries ? For example I know I get free long distance to a US number if I am calling from Canada. Does it cover the same call to the US number if I am roaming in the US ? Unlimited Long Distance PackGet unlimited long distance calling to 28 countries including the US, China, Hong Kong, India, Mexico, Bangladesh, and the UK from anywhere in Canada.

2392
Timo Tuokkola
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SGSG4217Beginner
asked in Self Serve
Transferring residential landline number to Koodo cell phone

Hello, I am helping a family member get their first cell phone. The plan is to purchase a phone outright (from Koodo) and then go on a koodo month to month plan. They are not existing koodo members. They requested to keep their current phone number (landline, not with koodo) but transfer it to their new cell phone. Based on what I could find on the website this is something that an be done. Does anyone have experience with this and can explain the process to me so I can prepare my family member to do it? (Assuming it’s not something I can do on their behalf?). Any advice is appreciated. 

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Mr. KBeginner
asked in Billing & Payments
Need refund for Stream+ paid by non phone users

Hi,Posting this for a friend as he doesn’t have a Koodo account. Tried getting the Stream+ subscriptions online but didn’t get any activation email despite payment made. Need either the subscription or process refund. How do I get in touch with a live agent who can sort this out? Thanks

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Flo Koodo
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Kyung KimOrganizer
asked in Plans & Add-ons
possible to Easyroam selective days?

HiI'm going to Mexico 1 week vacationI don't think I'll be needing roaming while in the resort assuming wifi is readily available... but would like roaming when I'm out sightseeing.Is it possible to roam on and off? Or once start roaming, it wont stop until I'm back in Canada?$16 per day for 7 days is lot of money....

341
Flo Koodo
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EturnipBeginner
asked in Plans & Add-ons
Scam or legit?

I received a call from someone claiming to be from Koodo, offering me a $25 discount on the home internet plan (slightly better than the $21 discount offered online. But only available over the phone). I told him I would prefer to contact koodo directly as I'm uncomfortable giving out any personal information over a cold call. Is this legit? He scheduled a callback for tomorrow but I'm wary it might be a scam. Is this legit? Is there a number I can use to reach koodo directly? 

3964
Bernard Koodo
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Alexander von WesterholtBeginner
asked in Self Serve
already have an amazon prime account

I got the Amazon prime deal for 3 months for free. Now I'd like to do the stream plus deal, but it won't link my Amazon account because I have an existing account. But it wants me to get in touch with Amazon, but Amazon Says I need to get in touch with koodo... 

3521
Flo Koodo
adil.d.ilyas
adil.d.ilyasBeginner
asked in Plans & Add-ons
No Change Plan options

Hi Koodo Rep, I wanted to change my plan since currently i am being charged 65CAD for a 4g plan. I tried changing it but all the options i see are 65 for 100GB and 65 for 75GB something like that. I barely use 10GB of data and want to reduce my phone bill. I need a cheaper plan but I can't see anything else. I like kodoo service and don't want to switch to another carrier if I don't have to.  

1371
Bernard Koodo
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AudreyBMember
asked in Plans & Add-ons
fees for incoming USA calls while at home

Hi I have a basic $30 monthly unlimited canada wide plan. Are there fees if I answer incoming calls from the USA while I'm at home in canada?

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A
K
K102Organizer
asked in Billing & Payments
Koodo Prime / Streaming+ Billing

Hello All,I have paid through Koodo for Amazon Prime March 25 - April 24.Also signed up for Streaming+ with payment already processed March 31.Will I be refunded for Koodo Amazon Prime?Also is Streaming paid through Koodo or direct to Credit Card?Thank you !

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K
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Mike924Rockstar
asked in Plans & Add-ons
Can’t set voicemail ringing time *61*

Greetings,Using an iPhone 8 Plus (iOS 16.7.7). *#61# doesn’t display voicemail access number (but it seems to be my phone number) and every parameter listed is shown as “disabled”.Let’s say my phone number is: (123) 456-7890. *61*1234567890*11*30# results in displaying: ”Error performing request Unknown error”, “Setting Activation Failed Voice Call Forwarding When Unanswered”.Troubleshooting done:iOS is up to date Network settings were reset Settings > Phone > Call Forwarding is disabled Settings > Cellular > Cellular Data Options > Voice and Data is set to highest “G” network (3G) Settings > General > Date & Time is set to the correct time zone iPhone was rebooted iMessages were turned off then phone shut down and turned back on No other SIM card to test with Voicemail and calls works fine.Q1. Why can’t I edit the ringing time with the code *61*1234567890*11*30# ?As I finished writing this post, I tried typing *#61# once more and it now shows that “Voice call

3425
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tcrecampbellAdvocate
asked in Plans & Add-ons
Free Incoming Canadian calls

Does the currently offered $15 / month, 250 Mb data and 100 Canadian minutes, include free incoming calls (originating in Canada)?

1136
Sophia
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TilluBeginner
asked in Prepaid
Stream+ is available for prepaid customers? 

Stream+ is available for prepaid customers? 

2401
Flo Koodo
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K102Organizer
asked in Self Serve
Koodo Prime and Streaming+ Billing

Good day to all,I have an existing Koodo Prime membership billed through Koodo. Now have signed up for Stream+. It seems I have been double billed as initial sign up payment has gone through for Stream and have been billed Amazon 9.99 through Koodo on my bill. Noticed Prime is not activated but Disney/Netflix is. If I try and activate it goes to Amazon stating Im already a member. How does this work do I have to remove Prime as an add on?  

1601
Dinh
R
RastoBeginner
asked in Other
How long are text messages sent to me 'cached' by Koodo while my phone is in Airplane mode?

I tried searching Koodo's FAQ but I couldn't find anything (or I couldn't use the right search terms)Basically - If I travel somewhere and put my phone in Airplane mode for a week (or two weeks) and someone sends me a text message on the first day I leave...Will I receive that text message when I turn Airplane mode off? (And if so - does anyone know how long those messages are cached for?)Thanks!

1104
Darius Koodo
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Matthews2400New Member
asked in Plans & Add-ons
usage

I have two lines on my account. One phone is continuing to show message usage but the other one is not. Is there a way to stop showing the message usage in the self serve option? How would someone stop their messages from showing up in the usage? 

471
Allan M
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MomolokuBeginner
asked in Billing & Payments
Add business name on invoice

Hello Guys, Any idea how can I add my business name on every invoice so that I could claim my phone plan as a company expense. 

931
Allan M
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MVDConnector
asked in Self Serve
Unable to send or recieve texts after switching to Koodo

I just switched from Rogers to Koodo today. Left the kiosk thinking everything was good to go only to find out I cannot send or recieve text messages. I have done all the steps recommended and still not working. I can make and recieve phone calls and use other messaging apps. I also have not recieved any sort of welcoming email. I cannot register my account as I can get the code they text to set it up. Help

1007
Dinh

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