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3974 Topics
J
J.007Organizer
asked in Plans & Add-ons
Tab Bonus

I don't understand the "Tab Bonus" concept. Specifically, where is this bonus money coming from?  Is it taken from out of monthly payment for the phone service itself?  And if that's the case, wouldn't it be just the Tab by another name?This seems to be a stereotypical "too good to be true" situation and I can't help but think there's some kind of "Gotcha!" hiding in the fine print or background.I've read a few responses in this forum regarding this same topic.  It almost seems like, in simplest terms,  the Tab Bonus is a sort of bribe to ensure customer retention for two years.  Is that basically it?  (BTW, I have been with Koodo for more than ten years.)   

3479
J
2 years ago
A
agartha01Beginner
asked in Billing & Payments
Does Koodo accept Master debit cards?

Hi,I just set up a pre-authorized debit on my chequing account/ master debit.And I read that Koodo just accept visa debit, is it true?Had anyone gone through the PAD by master debit? 

462
A
2 years ago
A
adrienaycoBeginner
asked in Self Serve
Switching to ESIM on iPhone(US version), from Current Physical SIM

I currently have a physical sim card, will purchase an iphone 14 from the US (no more physical sim), wondering how to make the switch. 

1941
Allan M
2 years ago
J
JustwonderingBeginner
asked in Plans & Add-ons
extra data

I added extra data for a recent vacation. Now that I’m back, when is the best time to reduce it back to the normal amount? If I reduce it back to normal before the end of the billing cycle, will the extra data remain until the end of the cycle and my new cycle begin with my original data amount?

953
Dinh
2 years ago
C
Carole2813Beginner
asked in Plans & Add-ons
1000 min international add on include New zealand

Hi there I have a few questions... Can the 5$ international minutes add on be used to call NZ? Can I only add it for a month or two or do I have to keep it on? What's the price difference of have vs. Not having it?  Thanks! 

981
Flo Koodo
2 years ago
K
KrisHockOrganizer
asked in Billing & Payments
How do you request the credit to be refunded through the Koodo Self Serve?

I have pre authorization set through my credit card and used to pay my bills using that. It should be credited in 3-4 days but it’s been almost a month and totally no response from customer service. I was sent another bill for September showing that same credit of $23.08 so when will the actually refund me? How can I remind Koodo/Telus that I still have not received my money back through their Self Serve system? The bot isn’t helpful. 

2678
Flo Koodo
2 years ago
E
Erin PetersBeginner
asked in Plans & Add-ons
Help

How do I get a call back? I change my plan from 15 Gb to 20gb but it only gave me an additional 2gb instead of 5gb. I can't get pass the chat to get a call back. 

824
Bernard Koodo
2 years ago
M
MeanbutproductiveDaniBeginner
posted in Other
Best Customer Service Employee

(I hope this gets to the right people as I didn’t see a better option for compliments & did not get to take a survey) I had a very frustrating issue about data usage as well as Koodo Assist and was very angry going into the call but Angelo from customer service went above and beyond to help me out. He was so kind and understanding through the whole process and all his efforts were super appreciated. 11/10 employee - he deserves all the praise! 

793
Bernard Koodo
2 years ago
V
Vvpatel07Beginner
asked in Plans & Add-ons
how to change to seasonal hold plan while out of country

I am outside of canada not able to do any change on so called self serve as for everything you have to talk with rep

881
G
2 years ago
I
IzzyKirbyBeginner
asked in Other
How to get the phone number from a private call?

So my cat has recently gone missing and I just got two creepy calls from a private number. No words, just meowing.I want to get the phone number to look into this creep further. How can I get the actual phone number when it says “private number” on the call screen?

2041
R
2 years ago
E
El GrandBeginner
asked in Plans & Add-ons
Unable to add Pay-Per-Use Intl Long Distance add-on from Self Serve

Unable to find the Pay-Per-Use Intl Long Distance add-on through Self Serve.Looks like I’m running into the same issue as: 

803
E
2 years ago
A
AW123Beginner
asked in Billing & Payments
Tab Shows paid off - still showing on bill

Hello, Could someone from Koodo please reach out to set up a call?  I keep a Koodo phone for my father, and the call back does not let me put in my own personal number to have a call come to me.  The customer service call line is useless as well as the chat function which will not put me through to a person. My Tab shows paid in full with my August bill, now the September bill continues to charge for it. Can this please be corrected.

1651
Boa_Guy Koodo
2 years ago
L
LolaloopyConnector
asked in Other
easy roam not working

Easy roam activated on my phone but it is not working. I've checked all my add Ons and they are present.I can only use wifi or calling but texting does not work  Help 

1225
L
2 years ago
S
smontchoConnector
asked in Self Serve
Error in switching SIM Card

Hello, Long story short, got my phone stolen with my SIM card in it. Ordered a new card, received it and now trying to switch SIM card through Mobile Services, and keeping getting following error message.I’ve tried at least 7 times since yesterday, but no luck:I cleared the cache and cookies Tried on different browsers - Firefox, Chrome Can someone assist ? I can’t even request a callback on my Koodo’s phone number as I’m not able to switch SIM card yet.   Thanks,     Sid.

2416
M
2 years ago
R
RyPiBeginner
asked in Other
Switching the numbers between two lines

It is possible to directly switch phone numbers between two lines already on the same Koodo account without losing either number?To be clear, that's having Line A and B, but I want to give Line A, B's number, and vice versa.Thanks.

1792
M
2 years ago
V
ve4rgmBeginner
asked in Other
Text messages from multiple financial institutions are failing - is it me or everyone ?

Text messages from multiple financial institutions are failing - is it me or everyone ?Was working fine days ago.Now they are all failing but other text messages come through fine.Maybe a system problem on the other end ???

231
V
2 years ago
D
duggyrocksBeginner
asked in Other
New Koodo Phone US Text/call on US SIM

We recently bought a new phone through Koodo. My wife travels to the US often, and bought a US Sim, which works fine for data, and is supposed to work for texting/calling US numbers, but there is something with the phone that is locking it. We did not have this issue with the old phone, which was bought through Amazon. Koodo reps are overworked and underpaid, and a call back is 24hrs, so hopefully someone here can help me out. Thanks!

914
M
2 years ago
N
NerveDruidBeginner
asked in Self Serve
Switching to ESIM on iPhone, from Current Physical SIM on Android

Hi,I want to buy a new iphone from the Apple store, that is esim only, and I am coming from an Android that has a physical Koodo sim.  If I buy an ESIM voucher, how do I get around the provisioning the device warranty issue that is mentioned in the FAQ? Thanks.

2621
D
2 years ago
S
samjoeBeginner
asked in Billing & Payments
Help with airtime charge without explanation need when I added a line

Hi there,I have a unlimited Canada-wide plan with Koodo, but ’m being  overcharged for the Airtime service.I was never informed of this fee when I signed up. I’m sick and tired of paying extra fees for different services, without my information or permission, and I am thinking about switching to another service provider. Can you please help me to understand what Airtime is and how I can get rid of this service and why am I being charged???

2082
Boa_Guy Koodo
2 years ago
J
Jodie222222Beginner
asked in Other
what is cell number @ msg.koodo

I’m just wondering why my daughters cell phone bill/data history is saying her cell number@msg.koodo is sending text messages, multiple times during different days. Does she have a phone I don’t know about? As we deal with a different cell phone company and have not seen this before.

741
G
2 years ago
Kris Kippie
Kris KippieBeginner
asked in Other
this shouldnt be so frustrating

I have a phone I need networl unlocked to a different Carrier.. having some dificulta using señf care because I am no longer a customer of kodoo for several reasons  which I will be poñite and not mention on an open forum.  I Understand that retaininh customers is ideal in any business plan , but in any business transacción a customer should never be trapped into any type of business without foññowing legal procéding with documents with the detaiñs of the agreden.I have a phone I néd to use for an emergencia temporary reñacement to be available for important events in my life. I need the phone from a previos unsatisyfying  customer experience unlocked from your  network.I am being asked to use sell care and being ordered no live assistance using any ofbthe suggested contact self care methods from a corporate sttandpoint I can see why you wouldn't want to allow a customer to leave and in medieval times this would be common acceptable táctica but nowadays it just gets sarcasticl lengthy

421
Boa_Guy Koodo
2 years ago
M
MartaGabrielaBeginner
asked in Plans & Add-ons
Easy Roam not working

I am currently overseas in Portugal. I have easy roam on my plan, I have verified on my self-serve, both international data roaming and international voice roaming are activated, however I am unable to use it.. I have also tried contacting customer support both online and by calling in, however the kodoo assist wants to set up a call with costumer service by sending a text, which I obviously cannot access as my roaming is not working. 

2514
Chris Koodo
2 years ago
H
HadeBeginner
asked in Plans & Add-ons
QUESTION How much do i pay after completing my Tab payment plan

 I completed my Tab plan and i would like to switch to a cheaper call plan.  A plan with unlimited data  

1646
Bernard Koodo
2 years ago
P
Prburg51Beginner
asked in Plans & Add-ons
Both roaming plans

Have signed up for Easy Roam INT. Do I need to remove pay for use international roaming from my add ons? (Was part of my packaged plan).

682
P
2 years ago
A
angie002Beginner
asked in Prepaid
Unlimited Incoming calls on $15 base plan

On the new $15 base plan, do the “unlimited incoming calls” include calls from the US?

3634
A
2 years ago

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