Welcome to the Koodo Community

Unauthorized charge and unable to get help

I have downgraded to Stream plus with ads as I find the price for the premium too expensive. I paid the code for the subscription 3 days ago. Now today I have been charged $45 for about her stream subscription that I did not order. I have tried calli

424

2 hours ago

G

gallantthegeekBeginner

Purchases & Returns

Pixel 10 Pro Fold Restock info

I have been looking to get the Pixel 10 Pro Fold but it went out of stock and then has disappeared from the Koodo page. It remains on the Telus page and since then the Google Store has had it come back in stock. I was wondering if anyone knew if Kood

BruceWBellBeginner

Tablet and data only plans

I am Koodo phone user. I recently received a tablet that has wifi and 5G connection as a present. Can I get a data only plan thru Koodo for a tablet I didn't buy thru them? If so, How do I go about activating it??

newtrial2Rockstar

Recently switched to 5G plan, but not getting any 5G connection anywhere

As stated in the title, no 5G connection on my A52 5G, despite changing plan over a week ago and receiving confirmation.Tried the basics like restarting the phone, resetting network connections and also reconnecting to the Koodo network.Could it be a

MegannOrganizer

has anyone ever got the missed payment off their credit ?

I have a missed payment with koodo and I have been with them for 15 years I called to see if they would help remove it as I paid account to zero right away but no one could help me, has anyone else experienced this?

HannahelizabethBeginner

eSIM is not working for my postpaid

reverse roaming charges

I live close to the US border in BC, have not travelled across border but have gained some hefty roaming fees, I’m looking to have them reversed from both phone lines connected to my account. Thank you!!

StarmanKBeginner

Hi everyone, I switched from Public Mobile to Koodo for a 5G plan. The migration process required me to get an eSIM. I tried to use my eSIM to SIM adapter but it apparently failed. The number has been transferred to my Koodo account but I don’t have

Fraud alert and no help for over 2 hours

hi all

How do I get rid of getting Amr for voicemails without getting rid of the preuim voicemail?

HansoConnector

Long story short someone is trying to port scam me. And koodos solution??? Have a bot schedual a call back that im still waiting for. Over 2 hours. So koodo is ok with port scamers getting a head start . Edit: bank account is secured before anyone

16219

K

Kristen30Connector

Wifi Calling Not Activating

I just switched back to Koodo and am staying in an area with bad cell coverage but good wifi. I've been trying to set up my wifi calling but keep getting the error "The number entered doesn't match our records. Please re-enter your number." Please h

18011

P

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

338 topics

Tips, Tricks & Troubleshooting

923 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1128 topics

Plans & Add-ons

1147 topics

Self Serve

490 topics

Prepaid

354 topics

Other

1056 topics

M

MandyTBeginner

Unauthorized charge and unable to get help

I have downgraded to Stream plus with ads as I find the price for the premium too expensive. I paid the code for the subscription 3 days ago. Now today I have been charged $45 for about her stream subscription that I did not order. I have tried calli

424

2 hours ago

G

gallantthegeekBeginner

Purchases & Returns

Pixel 10 Pro Fold Restock info

I have been looking to get the Pixel 10 Pro Fold but it went out of stock and then has disappeared from the Koodo page. It remains on the Telus page and since then the Google Store has had it come back in stock. I was wondering if anyone knew if Kood

BruceWBellBeginner

Tablet and data only plans

I am Koodo phone user. I recently received a tablet that has wifi and 5G connection as a present. Can I get a data only plan thru Koodo for a tablet I didn't buy thru them? If so, How do I go about activating it??

newtrial2Rockstar

Recently switched to 5G plan, but not getting any 5G connection anywhere

As stated in the title, no 5G connection on my A52 5G, despite changing plan over a week ago and receiving confirmation.Tried the basics like restarting the phone, resetting network connections and also reconnecting to the Koodo network.Could it be a

MegannOrganizer

has anyone ever got the missed payment off their credit ?

I have a missed payment with koodo and I have been with them for 15 years I called to see if they would help remove it as I paid account to zero right away but no one could help me, has anyone else experienced this?

HannahelizabethBeginner

Fraud alert and no help for over 2 hours

reverse roaming charges

I live close to the US border in BC, have not travelled across border but have gained some hefty roaming fees, I’m looking to have them reversed from both phone lines connected to my account. Thank you!!

HansoConnector

Long story short someone is trying to port scam me. And koodos solution??? Have a bot schedual a call back that im still waiting for. Over 2 hours. So koodo is ok with port scamers getting a head start . Edit: bank account is secured before anyone

16219

K

Kristen30Connector

Wifi Calling Not Activating

I just switched back to Koodo and am staying in an area with bad cell coverage but good wifi. I've been trying to set up my wifi calling but keep getting the error "The number entered doesn't match our records. Please re-enter your number." Please h

Mijeong ShinAdvisor

How can I check when my phone contract ends?

How can I check how much time is left on my contract?

GGurlBeginner

Self serve plan change wont work

Trying to change my plan from $45 for 10gb to $40 for 50gb (with bank account linked)Every time on perk choice ( data rollover) it gives me the dropped ice cream of sadness. Tried several times on different days for a week.

626