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Welcome to the Koodo Community

102,807 Topics
473,442 Replies
187,790 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|2 months ago

20560

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

442430

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|3 years ago

595010

Support Articles

New to Koodo

12 Articles

Online Orders

2 Articles

Device & Phone Support

14 Articles

Plans & Services

15 Articles

Privacy, Security and Fraud

5 Articles

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4 Articles

Recently Active
Categories
Help others

E

EllaJBeginner

Self Serve

Sesonal hold plan

I’m trying to do the seasonal hold plan, but it does not load and let me go to the next step.

sarah.jBeginner

Moving - home internet

I am moving this week to a new apartment (I am staying in the same city), I can’t find any information on how to transfer my home internet to my new address when I move in. Does anyone know how to do this?

jfymassageBeginner

Changed my number but it isn't working

Hey there i changed my kids phone number yesterday through the self serve and i can text that number and he replies to it from the old number. but my daughters changed fine?!

JeenaBeginner

eSIM Deleted, No Access to Number ( very dissappointing)

My eSIM was deleted, and I no longer have access to my Koodo number (***67). I need this urgently to file my taxes with CRA, where my number is registered.I contacted prepaid support and was transferred to technical support, but was left on hold for

Chan717Beginner

Unexpected $10 Charge After Cancellation

I cancelled my line last month and have already settled all billing. I was surprised to see a $10 charge labelled “Cancelled: Pre-Auth Pay Discount.” As I no longer use your service, this charge seems inappropriate. Please explain this fee and remove

202

1 hour ago

U

User36636336Beginner

Tips, Tricks & Troubleshooting

after changing phone number i have issues because that number aleady belonged to a user

Today I decided to use my self serve and change my phone number. I selected an number and accepted the terms. It went successful at this point. However my esim had issues configuring and the whole thibg didnt go round. After investigating on my end I

183

1 hour ago

C

cyclingBeginner

Tips, Tricks & Troubleshooting

High Loaded Ping Times Causing Internet to Load Slow

Hi everyone,For the past few weeks my internet has been intermittent. Speed tests on fast.com , run directly connected to my router, show decent results on my Unlimited Internet 100 package:Download: ~80 MbpsUpload: ~28 MbpsUnloaded ping: 15–25 msL

Kimbo999Beginner

Billed for Cancelled Pre-authorized payments after account cancelled

I cancelled my account on March 26, 2026, and received a bill in April stating that I owed $10 plus tax for the cancelled pre-authorized payment option. Why? Interestingly, it says on my bill that the funds will be taken from my bank account (which s

glenraudBeginner

Canada-US-Mexico roaming plan

I have the Canada-US-Mexico roaming with data, talk and texts so I assumed I can use my plan in these three countries without incurring any costs. I’m from Canada and going to the US so assuming I don’t even need to turn on airplane more (but would b

augustchldBeginner

I have 5G partial charges? roll over? what are these

201

O

4 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

337 topics

Tips, Tricks & Troubleshooting

907 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1154 topics

Plans & Add-ons

1166 topics

Self Serve

492 topics

Prepaid

346 topics

Other

1028 topics

E

EllaJBeginner

Self Serve

Sesonal hold plan

I’m trying to do the seasonal hold plan, but it does not load and let me go to the next step.

jfymassageBeginner

Changed my number but it isn't working

Hey there i changed my kids phone number yesterday through the self serve and i can text that number and he replies to it from the old number. but my daughters changed fine?!

JeenaBeginner

eSIM Deleted, No Access to Number ( very dissappointing)

My eSIM was deleted, and I no longer have access to my Koodo number (***67). I need this urgently to file my taxes with CRA, where my number is registered.I contacted prepaid support and was transferred to technical support, but was left on hold for

Chan717Beginner

Unexpected $10 Charge After Cancellation

I cancelled my line last month and have already settled all billing. I was surprised to see a $10 charge labelled “Cancelled: Pre-Auth Pay Discount.” As I no longer use your service, this charge seems inappropriate. Please explain this fee and remove

202

1 hour ago

U

User36636336Beginner

Tips, Tricks & Troubleshooting

after changing phone number i have issues because that number aleady belonged to a user

Today I decided to use my self serve and change my phone number. I selected an number and accepted the terms. It went successful at this point. However my esim had issues configuring and the whole thibg didnt go round. After investigating on my end I

183

1 hour ago

C

cyclingBeginner

Tips, Tricks & Troubleshooting

High Loaded Ping Times Causing Internet to Load Slow

Hi everyone,For the past few weeks my internet has been intermittent. Speed tests on fast.com , run directly connected to my router, show decent results on my Unlimited Internet 100 package:Download: ~80 MbpsUpload: ~28 MbpsUnloaded ping: 15–25 msL

augustchldBeginner

I have 5G partial charges? roll over? what are these

Hyunhkoo MoonBeginner

Billing & Payments

Roaming charges

Dear Customer Service,I am contacting you regarding incorrect charges on my recent bills.I did not use any roaming services, but I was charged additional amounts for both last month and this month. I have already paid last month’s bill, but I cannot

Soulsie8Beginner

one missed payment after closing account has dropped my credit by 151 poijts.

I closed my account 2 months ago and had no idea I had a remaining balance. i have been a loyal customer for over 5 years, never missed a payment and now because I wasn’t aware of this overdue balance, an honest mistake, I have lost all my hard work

Carli91Beginner

is there any way to tequest creditor goodwill?

Is there any way I could request creditor goodwill? I forgot a phone payment last month and my credit was substantially affected.

102

12 hours ago