Koodo Community

en

/

Phones Plans NEW! Koodo Internet Add-ons Travel and Roaming Prepaid Phones Prepaid Plans Bring your own phone Coverage Wireless Home Phone

Self Serve

Help

Community

- - Knowledge base
Updates
Ideas

Create New Post
Login

Welcome to the Koodo Community

101,766 Topics
468,357 Replies
185,473 Members

Stream+ offer

Forum|Forum|1 year ago

252900

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot i

Forum|Forum|2 years ago

418410

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f

Forum|Forum|3 years ago

571860

Support Articles

New to Koodo

12 Articles

Online Orders

4 Articles

Device & Phone Support

15 Articles

Plans & Services

17 Articles

Privacy, Security and Fraud

5 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

G

GKGBeginner

Billing & Payments

Unfair practices

I have been a customer with your mobility services for close to a decade, and I recently had a disappointing experience that I would like clarified and resolved.I was sold a tablet on a 2‑year contract at 15 CAD per month. Unfortunately, I lost the t

Zena99Organizer

Tips, Tricks & Troubleshooting

Daughter lost deceased Dad's phone message

My 18 year old daughter’s currently in Thailand. We were hoping this would be a great trip for, and she needs something great because she’s only now coming out from intense grief for her dad, my husband, who died about a year ago. She dropped her pho

ScammyKodoConnector

Koodo schedule a call back no longer a thing? The customer service absolutely sucks now. Also know Koodo will scam you $50 if you connect your bank without telling you.

Carolyn IbisCoach

Automatic payment failed

I recently changed my auto payments to debit. I accidentally emptied the account from which the money was withdrawn from. And of course the withdrawal bounced and my bank charged an NSF fee. My credit card company cancelled the payment. I wanted

SilentarrowConnector

Misleading Tab Balance Information and Unexpected Final Charge

I have been a Koodo customer for approximately 10 years and have generally been satisfied with the service, which is why this situation was especially disappointing. Before transferring my number to another provider, I checked my Koodo account speci

Nick NicksonBeginner

My son and I were travelling along 0 Avenue in Surrey and my son was charged roaming fee, even though we did not cross the border. We just received our bill with $16,How do I get that removed… Nick

141

10 hours ago

P

pissedoffcustomerConnector

Other

I am tired of a company I send monthly payments too making it impossible to speak to anyone. I quit.

I am tired of a company I send monthly payments too making it impossible to speak to anyone but a "learning" AI bot who wastes my time. I have been a Koodo customer since it launched and trying to ask about discounts and perks is next to impossible I

Brandondiciocco007Beginner

Billing & Payments

Charged for US EasyRoam when I never left country.? Need Refund, Please help!

On my Nov 7, 2025 bill I was charged for roaming in the states while out at a local park on the water. the charge was issued on October 18, 2025 mid afternoon.I live in Windsor Ontario which is a border town to the USA. There (USA) towers are often s

JimmyOrganizer

Koodo Stream+ charges being reversed by koodo

I just got an email from koodo today that my stream+ cc payment was declined. Upon checking with my cc, it shows that koodo charged then initiated a reversal at the same time. Card is valid until 2027 and has been working fine for a year already

LyndaemConnector

I signed up for a Mexico Travel Pass $60 7days. I received a confirmation email from Koodo for this plan. However I have also received a text from Koodo informing me I will be charged for $18 a day Easy Roam when I arrived in Mexico. Has anyone else

313

13 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

340 topics

Tips, Tricks & Troubleshooting

918 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1184 topics

Plans & Add-ons

1158 topics

Self Serve

493 topics

Prepaid

349 topics

Other

1047 topics

Z

Zena99Organizer

Tips, Tricks & Troubleshooting

Daughter lost deceased Dad's phone message

My 18 year old daughter’s currently in Thailand. We were hoping this would be a great trip for, and she needs something great because she’s only now coming out from intense grief for her dad, my husband, who died about a year ago. She dropped her pho

Carolyn IbisCoach

Automatic payment failed

I recently changed my auto payments to debit. I accidentally emptied the account from which the money was withdrawn from. And of course the withdrawal bounced and my bank charged an NSF fee. My credit card company cancelled the payment. I wanted

Nick NicksonBeginner

My son and I were travelling along 0 Avenue in Surrey and my son was charged roaming fee, even though we did not cross the border. We just received our bill with $16,How do I get that removed… Nick

141

10 hours ago

P

pissedoffcustomerConnector

Other

I am tired of a company I send monthly payments too making it impossible to speak to anyone. I quit.

I am tired of a company I send monthly payments too making it impossible to speak to anyone but a "learning" AI bot who wastes my time. I have been a Koodo customer since it launched and trying to ask about discounts and perks is next to impossible I

Brandondiciocco007Beginner

Billing & Payments

Charged for US EasyRoam when I never left country.? Need Refund, Please help!

On my Nov 7, 2025 bill I was charged for roaming in the states while out at a local park on the water. the charge was issued on October 18, 2025 mid afternoon.I live in Windsor Ontario which is a border town to the USA. There (USA) towers are often s

JimmyOrganizer

Koodo Stream+ charges being reversed by koodo

I just got an email from koodo today that my stream+ cc payment was declined. Upon checking with my cc, it shows that koodo charged then initiated a reversal at the same time. Card is valid until 2027 and has been working fine for a year already

LyndaemConnector

I signed up for a Mexico Travel Pass $60 7days. I received a confirmation email from Koodo for this plan. However I have also received a text from Koodo informing me I will be charged for $18 a day Easy Roam when I arrived in Mexico. Has anyone else

313

13 hours ago

M

Mohammad mesbahBeginner

Purchases & Returns

Koodo Sales Misrepresentation – Promised $25 Plans, Charged $50 + Activation Fees

I am writing to share my very disappointing experience with Koodo and to ask if others have gone through something similar.A Koodo sales agent named Ruben D came in person to our home in Brossard and offered us a promotion. He clearly told us that: E

XaroltnBeginner

How do I set up a PIN on my account for security purposes so ill be able to order online? I placed an order that they refused to process because Ive never had a pin and I wouldnt give them my partial sin and driver's license number over the phone

Hall26Beginner

Do you provide a detailed receipt when I pay my monthly phone bill online? Something that shows the MERCHANT receipt number/transaction number (in addition to my account number), amount, paid, date, method of payment. Similar to when you make a purch

524

D

1 day ago