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Welcome to the Koodo Community

102,275 Topics
470,777 Replies
186,556 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo

Forum|Forum|28 days ago

7490

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot i

Forum|Forum|2 years ago

430220

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f

Forum|Forum|3 years ago

584990

Support Articles

New to Koodo

13 Articles

Online Orders

4 Articles

Device & Phone Support

15 Articles

Plans & Services

17 Articles

Privacy, Security and Fraud

5 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

S

SouthnamBeginner

Plans & Add-ons

Am I a new customer if I am currently with Telus

I am currently with Telus. I want to switch to one of the new Koodo promotion plans. Can I just set it up and request a port and they will consider me a new client. When I contacted the Telus Reddit team a few months ago they said no I cannot qualif

Mark ByramBeginner

Can't log into koodo account to update credit card info

I have two Koodo accounts. One has my phone and my daughters. The other account is for my son. I log into my account and can see my number and my daughters. I can’t remember how to log into my son's account. No email addresses seem to work. My credit

GaganD_12Beginner

There is no connection of coax cable in my home. I need tech visit to my home my internet is already set up and its activated. I need tech visit as soon as possible.

173

10 hours ago

B

BluewillBeginner

Tips, Tricks & Troubleshooting

No signal

after transfer to Koodo from Bell, the website showed that the lines were successfully transferred to Koodo, problem is there still no signal!What’s up with Koodo??? For Iphone, I did reset network per guide online, but it didn’t work!!!!!!!!!!!!!!!!

GPhilAdvocate

I first signed up for stream plus with Koodo and later cancelled stream plus under my Koodo subscription and paid my bill. A short while later I switch to Public Mobile cell service who also offered stream plus (through Koodo) so I signed up. Now Ko

CRYNMETBeginner

How come I always run out data every month when I have wifi at home???

JEEBeginner

Hi all, I'd like to cancel my Koodo account.Here's my situation: I was scheduled to visit Canada on March 11 and created my phone number on that day. However, my flight schedule changed, so I need to cancel my Koodo service.Since I'm currently in oth

RLBRockstar

How to hook up existing Stream+ subscription to a new self-serve account.

Hello. My self-serve account was deleted and re-created due to a security incident.Now I see that my account shows I don’t have a subscription to Stream+, though I did on my old self-serve account.How can I hook up my subscription to Stream+ to my ne

RLBRockstar

Tips, Tricks & Troubleshooting

Someone else added themselves to my account with a different name and phone number.

Hello:I got e-mail at the address I use for Koodo, saying that someone activated roaming on my account in France, and that I have ordered a separate plan for a new person on my account.I logged in to Koodo self serve and see a new name and different

gopirajBeginner

Cancel Home Internet Subscription

I am trying to cancel my internet subscription, I have been in hold for more that 45 mins, I don’t see any call back option. This is frustrating 😡. I would like some help here

283

16 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

341 topics

Tips, Tricks & Troubleshooting

917 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1212 topics

Plans & Add-ons

1138 topics

Self Serve

489 topics

Prepaid

353 topics

Other

1044 topics

S

SouthnamBeginner

Plans & Add-ons

Am I a new customer if I am currently with Telus

I am currently with Telus. I want to switch to one of the new Koodo promotion plans. Can I just set it up and request a port and they will consider me a new client. When I contacted the Telus Reddit team a few months ago they said no I cannot qualif

Mark ByramBeginner

Can't log into koodo account to update credit card info

I have two Koodo accounts. One has my phone and my daughters. The other account is for my son. I log into my account and can see my number and my daughters. I can’t remember how to log into my son's account. No email addresses seem to work. My credit

GaganD_12Beginner

There is no connection of coax cable in my home. I need tech visit to my home my internet is already set up and its activated. I need tech visit as soon as possible.

173

10 hours ago

B

BluewillBeginner

Tips, Tricks & Troubleshooting

No signal

after transfer to Koodo from Bell, the website showed that the lines were successfully transferred to Koodo, problem is there still no signal!What’s up with Koodo??? For Iphone, I did reset network per guide online, but it didn’t work!!!!!!!!!!!!!!!!

CRYNMETBeginner

How come I always run out data every month when I have wifi at home???

JEEBeginner

Hi all, I'd like to cancel my Koodo account.Here's my situation: I was scheduled to visit Canada on March 11 and created my phone number on that day. However, my flight schedule changed, so I need to cancel my Koodo service.Since I'm currently in oth

RLBRockstar

How to hook up existing Stream+ subscription to a new self-serve account.

Hello. My self-serve account was deleted and re-created due to a security incident.Now I see that my account shows I don’t have a subscription to Stream+, though I did on my old self-serve account.How can I hook up my subscription to Stream+ to my ne

RLBRockstar

Tips, Tricks & Troubleshooting

Someone else added themselves to my account with a different name and phone number.

Hello:I got e-mail at the address I use for Koodo, saying that someone activated roaming on my account in France, and that I have ordered a separate plan for a new person on my account.I logged in to Koodo self serve and see a new name and different

ixbearBeginner

Promotional Bring My Own Phone plan for a Current Customer

HiI am already a Koodo customer, today I see a promotional bring-your-own-phone plan listed on the “Shop” → “Bring your own phone” page. It’s a $27.5 monthly plan with with 80GB data. Howerver, I can’t see this plan on “Self Serve” → “Change my plan

robmorConnector

my sordid koodo experiences

i switched from rogers to koodo about 3 years ago after I moved to a fairly remote location on the bruce penninsula. The rogers service was untenable on my iphone and my wife had better (though still real spotty ) results on koodo with her android p

18613

17 hours ago