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Welcome to the Koodo Community

103,749 Topics
477,953 Replies
189,990 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|6 months ago

53830

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

470430

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

616040

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

T

tl.alexRockstar

Tips, Tricks & Troubleshooting

Banking verification code leaves busy signal and voicemail afterward

Suddenly I can’t log into online banking because the verification codes I keep trying to get won’t come though. My phone rings (wireless home phone hub), I answer and always get a busy signal. After this, I get a voicemail which is from the bank (the

10

T

8 minutes ago

N

NewfieMudderAdvisor

Tips, Tricks & Troubleshooting

Can't make phone calls..

I am very new to Kudoos. About two hours ago I updated my plan. When I tries to make a phone call I get this message. "Not registered on nerwork,"Can someone please help me out.Thank you

10519

MMcRBeginner

Didn't receive eSIM, QR Code, Activation Code, or Welcome Email

I have a new phone number and a new eSIM plan to go with it. All looks good in Self Serve. But I have not received a welcome email, an activation code, or a QR code. Where is the eSIM information, where are the activation details (not instructions)?

112

M

1 hour ago

M

murph2417Beginner

Tips, Tricks & Troubleshooting

Wifi calling not working

Trying to set up wifi calling and it keeps saying "The number entered doesn't match our records. Please re-enter your number." Can anyone help with this

222

2 hours ago

A

ateeterBeginner

Self Serve

esim activation code and push notification not received

I purchased an esim plan for a fully wiped device that doesn’t have a physical sim. I haven’t received the QR activation code or push notification to set it up.I have gone through the recovery process but still never receive the push notification.Pho

345

UserSaAMBeginner

Koodo prepaid number to postpaid

Hi, I’m currently in West Africa. I recently switched my Koodo prepaid number to postpaid, but my order is still processing and my number is not working. I need to receive security SMS from my bank and CRA. Can you please activate my line and help me

475

U

4 hours ago

J

Jasmine AthanazeBeginner

Billing & Payments

phone bill

I'm being charged $200 plus this month, can someone please go over my bill and send me the correct charge. I haven't missed a payment so why is my bill higher.

423

Georgeg0Advocate

Transfer LTE smartwatch eSIM from Galaxy Watch to Apple Watch

I’m switching from a Galaxy Watch LTE to an Apple Watch Cellular and want to transfer my existing Koodo smartwatch line/eSIM.I do not want a new line or another activation fee, since I already paid the $70 fee when I first activated the service with

618

M

5 hours ago

R

RubarbBeginner

Tips, Tricks & Troubleshooting

why cant I talk to a live agent today when i did on sunday?

Why was I able to talk to a live agent on Sunday, but today all I can do is Koodo Assist, which is not helpful in the least.

392

JaiodoBeginner

Didn't receive esim notification or email with QR code to setup new line.

I setup my wifes phone as a new line on my monthly account and brought her number from koodo prepaid. We didn’t receive a push notification or an email with a setup QR code for the esim. As we brought her existing number from the prepaid account she

414

J

17 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

332 topics

Tips, Tricks & Troubleshooting

939 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1117 topics

Plans & Add-ons

1159 topics

Self Serve

486 topics

Prepaid

350 topics

Other

1058 topics

T

tl.alexRockstar

Tips, Tricks & Troubleshooting

Banking verification code leaves busy signal and voicemail afterward

Suddenly I can’t log into online banking because the verification codes I keep trying to get won’t come though. My phone rings (wireless home phone hub), I answer and always get a busy signal. After this, I get a voicemail which is from the bank (the

10

T

8 minutes ago

N

NewfieMudderAdvisor

Tips, Tricks & Troubleshooting

Can't make phone calls..

I am very new to Kudoos. About two hours ago I updated my plan. When I tries to make a phone call I get this message. "Not registered on nerwork,"Can someone please help me out.Thank you

10519

MMcRBeginner

Didn't receive eSIM, QR Code, Activation Code, or Welcome Email

I have a new phone number and a new eSIM plan to go with it. All looks good in Self Serve. But I have not received a welcome email, an activation code, or a QR code. Where is the eSIM information, where are the activation details (not instructions)?

112

M

1 hour ago

M

murph2417Beginner

Tips, Tricks & Troubleshooting

Wifi calling not working

Trying to set up wifi calling and it keeps saying "The number entered doesn't match our records. Please re-enter your number." Can anyone help with this

222

2 hours ago

A

ateeterBeginner

Self Serve

esim activation code and push notification not received

I purchased an esim plan for a fully wiped device that doesn’t have a physical sim. I haven’t received the QR activation code or push notification to set it up.I have gone through the recovery process but still never receive the push notification.Pho

345

UserSaAMBeginner

Koodo prepaid number to postpaid

Hi, I’m currently in West Africa. I recently switched my Koodo prepaid number to postpaid, but my order is still processing and my number is not working. I need to receive security SMS from my bank and CRA. Can you please activate my line and help me

475

U

4 hours ago

J

Jasmine AthanazeBeginner

Billing & Payments

phone bill

I'm being charged $200 plus this month, can someone please go over my bill and send me the correct charge. I haven't missed a payment so why is my bill higher.

423

Georgeg0Advocate

Transfer LTE smartwatch eSIM from Galaxy Watch to Apple Watch

I’m switching from a Galaxy Watch LTE to an Apple Watch Cellular and want to transfer my existing Koodo smartwatch line/eSIM.I do not want a new line or another activation fee, since I already paid the $70 fee when I first activated the service with

618

M

5 hours ago

R

RubarbBeginner

Tips, Tricks & Troubleshooting

why cant I talk to a live agent today when i did on sunday?

Why was I able to talk to a live agent on Sunday, but today all I can do is Koodo Assist, which is not helpful in the least.

392

JaiodoBeginner

Didn't receive esim notification or email with QR code to setup new line.

I setup my wifes phone as a new line on my monthly account and brought her number from koodo prepaid. We didn’t receive a push notification or an email with a setup QR code for the esim. As we brought her existing number from the prepaid account she

414

J

17 hours ago