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Welcome to the Koodo Community

101,893 Topics
469,068 Replies
185,760 Members

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Forum|Forum|1 year ago

257180

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot i

Forum|Forum|2 years ago

421330

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f

Forum|Forum|3 years ago

574710

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4 Articles

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Help others

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hellohelloBeginner

Tips, Tricks & Troubleshooting

Call Control drops my calls

Hello,I have the call control feature but lately it is basically just dropping all the calls. After people click the number, the call drops. I receive a missed call notification. Is there anything I can do to fix this or is this a Koodo issue? Rebecc

NSHDWBeginner

Tips, Tricks & Troubleshooting

Missed Calls

I’m a new Koodo customer and I’ve noticed that my phone doesn’t ring when I receive calls—they just show up as missed calls. I’ve already reset my network settings. I’m using an eSIM on an iPhone, have about two bars of signal, and 5G data works fine

aberkConnector

Legal Name Change Help

I recently updated my legal first name with my Koodo phone line and my credit card, but the name change hasn’t taken effect as the account holder name. Is there a way to fix this that I’m not aware of? E.g. when I go into my account, it says “Hello,

LuriConnector

Hi, I have already paid my feb05 due date last Jan14 but still seeing that I have not paid itcould you check please

QuestionerBeginner

I have received two emails that look very real from Koodo Service. They claim to be informing me that I have been under billed for my streaming services and in two weeks, I will be charged the correct price - an additional $11. The price noted that

kn0thsBeginner

Need Help Cancelling Internet Subscription

I have been on call for a while and given up trying to reach an agent on phone. I see other users get theirs resolved faster in the forum than on call so I hope to get mine resolved too.

Dom22980Beginner

I m looking for the cheapest monthly koodo plan no prepaid

Dom22980Beginner

can i received text messages abroad with a prepaid koodo plan and what cost?

I’m going to travel in France I just need a plan to receive text messages for my bank. I tried to reach customer service for days. They are useless.Now can I use a prepaid plan to receive a message text in France some representative said yes some say

WalleQcBeginner

Can I find a better price

Hi, can koodo give me a better price then now?

Faith BABeginner

Mobile Plan and Billing

I changed my plan from a 5G 100GB plan to a 5G 40GB plan. However, my last bill was charged at the rate of the 5G 100GB plan. And currently my next bill is still showing the rate of the 5G 100GB plan. I’m currently on a 5G mobile plan. However, my ph

181

O

8 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

334 topics

Tips, Tricks & Troubleshooting

901 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1106 topics

Plans & Add-ons

1147 topics

Self Serve

471 topics

Prepaid

350 topics

Other

1025 topics

H

hellohelloBeginner

Tips, Tricks & Troubleshooting

Call Control drops my calls

Hello,I have the call control feature but lately it is basically just dropping all the calls. After people click the number, the call drops. I receive a missed call notification. Is there anything I can do to fix this or is this a Koodo issue? Rebecc

NSHDWBeginner

Tips, Tricks & Troubleshooting

Missed Calls

I’m a new Koodo customer and I’ve noticed that my phone doesn’t ring when I receive calls—they just show up as missed calls. I’ve already reset my network settings. I’m using an eSIM on an iPhone, have about two bars of signal, and 5G data works fine

aberkConnector

Legal Name Change Help

I recently updated my legal first name with my Koodo phone line and my credit card, but the name change hasn’t taken effect as the account holder name. Is there a way to fix this that I’m not aware of? E.g. when I go into my account, it says “Hello,

QuestionerBeginner

I have received two emails that look very real from Koodo Service. They claim to be informing me that I have been under billed for my streaming services and in two weeks, I will be charged the correct price - an additional $11. The price noted that

kn0thsBeginner

Need Help Cancelling Internet Subscription

I have been on call for a while and given up trying to reach an agent on phone. I see other users get theirs resolved faster in the forum than on call so I hope to get mine resolved too.

Dom22980Beginner

I m looking for the cheapest monthly koodo plan no prepaid

Dom22980Beginner

can i received text messages abroad with a prepaid koodo plan and what cost?

I’m going to travel in France I just need a plan to receive text messages for my bank. I tried to reach customer service for days. They are useless.Now can I use a prepaid plan to receive a message text in France some representative said yes some say

WalleQcBeginner

Can I find a better price

Hi, can koodo give me a better price then now?

Faith BABeginner

Mobile Plan and Billing

I changed my plan from a 5G 100GB plan to a 5G 40GB plan. However, my last bill was charged at the rate of the 5G 100GB plan. And currently my next bill is still showing the rate of the 5G 100GB plan. I’m currently on a 5G mobile plan. However, my ph

chrono4everBeginner

Incorrect Postpaid Mobile Charge

Hi,I have a incorrect charge on my bill,I’m being charged for service when i shouldn’t be, because i cancelled it within the buyer’s remorse window,Mobile Klinik (where i bought the cell phone on a koodo plan) said if I’m charged for anything then it

241