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Stream+ Activation Issue

  • October 24, 2026
  • 3 replies
  • 23 views

I purchased a stream+ subscription but I have not received a self serve activation link yet, what should I do ?

3 replies

Dinh
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  • Mobile Master
  • October 24, 2026

The activation isn't really tied to that email, it lives in Self Serve under Subscriptions. Log in there and see whether each service still shows an activate option, that's where you link Netflix, Disney+ and Amazon. If the page comes up empty or the button does nothing, that's usually the page failing to load its data, so try a different browser or another device, and turn off your pop-up blocker before you go in. TELUS Films & Series is the one exception, it doesn't need activating so no email is coming for it, you just sign in directly here https://streamplus.telus.com/telus-login

 

More info here https://www.koodomobile.com/en/help/stream-plus

and if Subscriptions still shows nothing for you, you can fill out the support form at https://www.telus.com/en/subscription/supportform

 


I don't even have access to self serve, I couldn't register for a new account


Flo Koodo
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  • Official Rep
  • October 24, 2026

Hi ​@yasserdm40209 

Can you please check your email inbox and let us know if you see an email to set up your self serve account?

Please also check the Spam folder and keep us posted.