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Question

Why Did I Receive This Data Charge?

  • October 25, 2026
  • 1 reply
  • 16 views

I just started my 50 GB data plan with 7 days left in my billing cycle.

I used just over 4 GB’s of data for this period and was charged $0.75 for data usage on my first bill.

This makes no sense to me since i have a 50GB data plan with monthly rollover data as well?

This charge should be re-imbursed to me I believe.

1 reply

Flo Koodo
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  • Official Rep
  • October 25, 2026

Hi ​@RDZ 

We have looked into it and we can confirm that the charge was incurred due to a glitch.

We have been able to remove the charge and you should be able to see the updated amount due in self serve.

We are sorry for the inconvenience created!