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Question

My free perk was cancelled without my request and can't add anymore

I received Account update confirmation email for removing my free perk, Premium Voice mail that I never requested. I looked into my sdelf service and yes the perk was gone. I tried to add my perk again  and again and again but it just gives me error message with melted ice cream. What can I do from now?

7 replies

Mayumi
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  • Mayumi
  • Mobile Master
  • October 23, 2026

Did you change your plan recently? 

The email was just notified you about free perk was changed?

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    • Dennis
    • Mobile Master
    • October 23, 2026

    If you clear your browser cache or try another browser, are you able to add it back?

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
      • Denwa
      • Author
      • Connector
      • October 24, 2026

      Hi ​@Dennis , I have tried to clear cache but still the same. Thanks!

      ​@Mayumi, No I haven’t changed anything. Email said “ Confirmation for the update for perk was removed”. At first I thought it was scam but actually it was removed. Thanks!

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      • MilkyWay
      • Mobile Master
      • October 24, 2026

      Let me flag a rep for you. Which Perk do you want?

        • Denwa
        • Author
        • Connector
        • October 24, 2026

        Hi ​@MilkyWay , I just want Premium Voice mail back. Thanks!

        Koodo
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        • Koodo
        • Official Rep
        • October 24, 2026

        Hi ​@Denwa, we’ve attempted to add the $0 Premium Voicemail perk to your line and we’re getting an error as well. We’ve submitted a request to have our team add the perk on their end.

        The perk should be provisioned to your account within 3 business days, thank you so much for your patience!

         

          • Denwa
          • Author
          • Connector
          • October 24, 2026

          Thanks everyone for your help!

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