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966 Topics
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Richard WilsonConnector

asked in Other

Refer a Friend

I’m having trouble referring a friend. I log into my account and click on the box that says Refer a Friend - Start Referring and nothing happens. I see my referral code but nothing happens when I click on the box

Gezim CelaAdvisor

Hello everyone,I just came to Koodo and looking to get resolved my request of charging the caller ID to something like nickname . Is there anyone that can answer to my question or can help me to resolve that issue? It’s very important for me to replace the official registration name with my Nick name.

Jackie09Beginner

I have been following the instruction to move my number over and it wont work. It keeps saying that my account number is wrong and it is not and i cant call to speak to someone only call back. Getting frustrated.

681

2 years ago

HONGWEIBeginner

asked in Other

KOODO customer service

hi, im out of the country and tried to call 8669956636. But i was not able to connect. My question is that I want to suspend my service while i am abroad. awaiting for response

Kateryna1985Beginner

Please tell me how to check the account balance and internet balance on my phone. Thanks)

XjeepguyBeginner

I recently jumped ship from Public Mobile to Koodoo because PM wouldn't handle voLTE , due to Telus installing a new tower 2 KM from my place. I couldn't make or receive any calls anymore . So got the new Koodoo sim and wow , initiated voLTE on my Galaxy S7 and wow , still cant or receive any calls . Hmmm , so maybe my S7 is long in the tooth so I buy a brand new Samsung phone . Get er up and running , wow , STILL cant make or receive any calls lmao . When that new tower went online , the old S7 worked wonderful for about a month , until one morning 2 weeks ago and that's when all the above happened. Odd part now is Cellmapper doesn't show that new tower and my old tower , that had the beam to our place now shows offline or not in service . Like who do you call here to get someone who really knows what's going on with towers ? Self serve thing is like banging a hammer on your head . Anyone in the know , help :) I’ve dropped a lot of money now and still cant call out or get any

2162

2 years ago

shoredwellerBeginner

asked in Other

email from koodo re: usa roaming

I rec’d an email from Koodo yesterday warning that my account was being used for roaming in the USA. I’m at home, not there. Is someone else using my account?

921

2 years ago

Kaye Marie CeeBeginner

asked in Other

Poor Rural reception

I just moved to a different part of town on central Vancouver Island and only have reliable calls when using Wi-Fi calling. I am considering changing service providers, as Rogers and others seem to have better coverage in my area of residence. An easier option would be to switch from Koodo to Telus, but I’m not confident that will resolve reception issues. Can anyone advise?

3596

2 years ago

Hayley YauBeginner

asked in Other

Cancellation of Koodo Plan within 4 Months

I switched to Koodo last month and there was no contract when I signed up. However the sales representative told me I had to use Koodo for at least 4 months before switching. I saw a really good deal today so I wanted to switch to another company, but what would happen if I cancel my Koodo plan within 4 months?

1903

2 years ago

Lovejeet KaurBeginner

asked in Other

Data usage

HelloThis is my first time with Koodo, I can’t understand where all my data goes. Before ending the bill cycle I got a message that I have used my 100% data and it was an emergency that time which made me purchase 500 MB for $17.00 and after 3-4 days again I got the same message of 100% used. Infact, I have used my data just for messages. Can you please help me the place I’m working doesn’t have a wifi. I can only see the updates when reaching home this is a big problem for me and I can’t purchase the data again. Additionally, it won’t allow me to send any text message even my package says it’s unlimited. Thank you!

1364

2 years ago

CsheehanBeginner

asked in Other

Can't call freedom mobile customers

I can call all numbers except for somebody on a freedom mobile network. Has anyone else had this problem? And how do I resolve it as a call somebody on freedom regularly?

4362

2 years ago

Bridge GltBeginner

asked in Other

how long does it take to get a sim card by mail

how long does it take to receive my sim card that i bought online, it was send july 22 and i still didn’t get it.

4592

2 years ago

Nicole87Beginner

asked in Other

Koodo Reps legitimacy

Hello,I am wondering if Koodo reps call customers with new promotions? I have had my current phone for a while now and had a phone call today from a Koodo rep talking about new promotions. I am just making sure it is no scam. Thanks!

1313

2 years ago

Dave87Beginner

asked in Other

possibility of waiving Tab Bonus

I have roughly seven months left to my contract.Is there a possibility of waiving Tab Bonus to upgrade after twelve months?

1101

2 years ago

AdaABeginner

asked in Other

I broke my phone and I need one for work HELP!

Is there anway I can talk to someone online?? I dont have a phone and I need one for work and right now I have no way of going into a store as I am working constantly and when I am done work everything is closed!!! I am open to any ideas thank you!

Jerry EBeginner

I just got a used Samsung s20 + 5g about 1 month ago from koodohad it in a case from day one had never dropped it i was cleaning it the other night and i noticed a crack on the back side i have the device care complete what i pay 15 extra a month so i went and started the warrantygot to the end and it says to fix the phone i have to pay $200 or i can get another phone of the same kind for $400 so the phone cost $800 im paying so much a month now on top of that there going to charge me more to get it fixed or replaced what f in good is this device care crap sorry just mad and every time i use the camera it say clean the lens i can clean it a 100 time and it still says it

1342

2 years ago

reasonableinstrumentBeginner

asked in Other

In the UK and my phone is not allowing me to make calls to Canada

EasyRoam and International Data Romaing are added. Can you help? Thank you!

864

2 years ago

binBeginner

asked in Other

Is the Poco F4 GT compatible?

According to the phone specs, the Poco F4 GT supports:Supports 5G* / 4G / 3G / 2G5G: Supports NSA + SA5G: n1 / 3 / 5 / 7 / 8 / 20 / 28 / 38 / 40 / 41 / 77 / 784G: LTE FDD: Band 1 / 2 / 3 / 4 / 5 / 7 / 8 / 12 / 17 / 18 / 19 / 20 / 26 / 284G: LTE TDD: Band 38 / 40 / 413G: WCDMA: Band 1 / 2 / 4 / 5 / 6 / 8 / 192G: GSM: Band 2 / 3 / 5 / 8These bands are defined here, https://www.4g-lte.net/about/lte-frequency-bands/fdd/Problem is Koodo only declares they support 4G LTE and 4G LTE Advanced, and the frequencies they reportedly comply with don’t align with the FDD bands that I linked to.Thanks.

973

2 years ago

BerjoBeginner

asked in Other

question about easy roam

I do not get cell reception in northern Ontario. Can I use easy roam to connect to other cell towers? Folks with Rogers or Bell seem to get good reception.

1393

2 years ago

Patriciaw1969Beginner

asked in Other

retrieving a phone number using my koodo sim

I came across my old phone that had broken a couple years ago and I would like to retrieve my old phone number and use it again, how can I get my old phone number back?

5782

2 years ago

JiggusConnector

asked in Other

Calls to Land Lines Garbled and Unintelligible

Whenever I call from my cell phone to a land line, say a help desk that is not remote and using agents on cell phones, my calls are garbled and unintelligible. I tried with Wifi on and off. I have tested on my own land line and I can replicate the problem. This is a rather large inconvenience and evidence of a shoddy network, to say the least.I would like to know how to leave Koodo and get a better provider, not that we have much choice in Canada. There appears to be no actual support for the crappy product I have received from Koodo, so I reckon my only choice is to leave to another provider that might actually provide support.Thank you.Jiggus

1518

2 years ago

Manny TokoBeginner

asked in Other

Cracked screen on my Motorola Moto G Power(2021) - purchased two weeks ago Help?

Dropped my phone and screen is cracked now. Brand New on the TAB. What are my options? seems there’s no one to talk to at Koodo/

451

2 years ago

MCHNBeginner

asked in Other

Unable to complete Cellular Plan Change

Hello Koodo community, Already have Bell Physical sim in iPhone 12, - business/Job line. Personal line is Koodo - trying to add via e-sim to avoid carrying two phones.Got an voucher yesterday, made a mistake of adding directly to add a cellular line in iPhone 12. it got added as a data plan but could not made a call. Then came across the article of first switching the sim online, removed line from the iPhone - switched Sim number online, got confirmation that in 15 minute it should work. more then an hour and the error I am getting is “Unable to Complete Cellular Plan Change - Your cellular plan could not be set up. Try again later” Any idea how to complete this successfully?

1342

2 years ago

puruBeginner

asked in Other

TCL20 Pro wifi calling

Couldnt enable wifi calling on my TCL 20 PRO, anyone else faced similar issues. How can i resolve it?

641

2 years ago

iRobertAdvisor

asked in Other

Google Pixel 3a upgrade from Android v10 to v12

Reference: BackgroundPS my pixel 3a is running android V 10.I’m back in Canada now and it’s successfully running VoLTE and preferred network type LTE.Per BobTheE I ran my phone IMEI on the T-Mobile Bring Your Own Phone (for the US) eligibility page and it was successful, details in my post above link.QuestionI’m a late adopter to upgrade operating system(s).And I’m thinking the android V 12 upgrade might give me some improvements to 4G to increase my confidence when I’m in the US in December.https://en.wikipedia.org/wiki/Android_version_history#OverviewAre you thinking I should just upgrade to V12 now, or wait until October-November 2022 when’s it’s more patched?Thanks,Bob

452

2 years ago

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