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I had my phones suspended till i paid the bill , i paid the bill off so now i would like my services back please.

+1 (888) 604-1600 Link came through this number for a deposit & the auto deposit was taken out from my account by the eamil of gigadat1@orderdeposit.com 

Do I need to pay off my remaining tab upront if I cancel

https://www.koodomobile.com/en/phones/moto-g-stylus-5g Can anyone confirm if the ram in this model is 4gb or 6gb? 

SCAM ALERT. I have been receiving messages from what appears to be Koodo. Koodo is listed in the contact info and It says e-transfer : Mobility Services sent you funds along with a link. Service rates may apply. Be careful when receiving these messages. I did contact Koodo and they asked me to send them the messages but I have tried everything and they always come back undeliverable. I’ll try here.  

I have been trying to contact Asurion Costumer Service to report a damage to my phone covered with Koodo's Device Care Complete and I'm not getting any response. When trying online the system is asking me to call Customer Service. Anyone have an advice on what to do?

Yesterday it was announced that Koodo will waive all the charges for calling Iran till Oct 14th. What is the procedure? Do we need to dial a special code? Are we going to be changed and then later the money will be refunded?

I found this article that shows I can’t get incoming text with eSIM abroad. As a backup plan, can I get additional nano SIM to change from my eSIM to nano SIM although I have already had my eSIM ?If I have an issue with my eSIM abroad, can I simply change to nano SIM that I got in Canada before leaving from Canada? 

Hi I understand you are waiving the data overages until sept 30 for Fiona disruptions ( thank you for that ) but my pay period doesn’t reset until Oct 21 . So does this mean since I used my data and more during Fiona that I won’t be charged for overage but I still have no data left after sept 30 ? thank you 

I hope someone can help me with the following. I am terribly confused.I will be on vacation soon on a cruise ship in Europe and then cruising back to Florida (I know - poor me!).I will turn off my data. I will be using the wifi that the ship provides.If i don’t place my phone on airplane mode what will happen if I receive an INCOMING text? Will I be charged for this or is an incoming text on a cruise ship free? Also - if my phone rings and I don’t answer it, will I be charged?

I have a family member who is currently with another provider and we are looking at switching them to Koodo.  How do we know if their current cell number can be transferred to Koodo?  If it is possible to do how do we go about it?

I have a S20 international veraion (SM G980F DS) that has 2 IMEI and eSim features.can I use/activate eSIM with my phone?

I am getting an error message that says “unable to activate eSIM you can try again, or contact  your carrier for assistance”. But the latest I could get call back from koodo customer care rep is on Monday afternoon.  Unfortunately,  I already registered the new sim in self serve so the old sim doesn’t work any  more. I don’t know how the rep would call me? Does any one have any idea? Basically now now am stuck with not having any phone at all.Its so frustrating to see that Koodo has very little information about eSIMs in their website. I am basically stuck right now. Could any one please kindly advise how do I navigate this?  Thank you very much in advance Best RegardsBalaji   

I have been waiting for my new phone to arrive, and I realized that the wrong address is on my file. According to tracking, they are trying to update the address to deliver it. I don't know who to contact about it because it is not Canada post. Any suggestions? 

I am leaving the country the beginning of November 2022 for six months and need to know what I need to do to make sure that I can still text and call. Do I need to change my plan? What do I need to know?

I’d like to have two phones on the same phone number, ideally with one sim in each phone. Is this possible? If so, is there a fee?

I have one phone number that I have never blocked but when they call it goes right to my VM. In my recent calls, the number shows up blocked but I have never blocked it. How do I fix it?

I upgraded from iphone 8 to 14 … system data went ftom 6gb to a whopping 98gb .. is this normal? I'm out of space and have had the phone 2 days

I have been getting the following error message when I attempt to activate my eSIM.  But the latest I could get call back from koodo customer care rep is on Monday afternoon.  Unfortunately,  I already registered the new sim in self serve so the old sim doesn’t work any  more. I don’t know how the rep would call me? Does any one have any idea? Basically now now am stuck with not having any phone at all.Its so frustrating to see that Koodo has very little information about eSIMs in their website. I am basically stuck right now. Could any one please kindly advise how do I navigate this?  Thank you very much in advance Best RegardsBalaji 

I have received in the last couple of days calls from some people saying that they had a missed call from my phone number. But I havent called anyone. Is someone out there some how using my same phone number?

The SIM card info won’t transfer from my iPhone 8 because IOS version difference .. but it seems that the sim card I got with the new phone fits different from the old sim card. I can’t finish the transfer to my new phone.  

Hi all,I am looking to spend the  coming summer in Canada, & coming from the EU my line won’t work to use data, make phone calls & text. Can anyone suggest what  can do & possibly give me a good plan that could be worth it for me?  

Will a Samsung Galaxy A8 work while travelling in the USA ?

Have a pre owned phone that is under warranty but I broke the screen and it is no longer working but the rest of the phone I think is working.  I realize that I might have to pay the tab balance and tab bonus but what I want to know can I send the broken phone back in for a credit.

So I’m moving to the US at the end of the month. However I currently have a tab on my phone that has yet to be paid off. I was just wondering about my options. I had thought about just closing my plan and continuing to pay off the tab til it’s all paid off. But I don’t know if my phone would be compatible with a US phone plan. I know some phone are “locked” to the country they were sold in so I was just wondering about that. Also I didn’t know if it’s possible to close ur plan while u have an active tab on a phone. With all that said what would be my best option. Thanks