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Hi,I need to receive texts time to time for a verification to log into some websites in Canada. (no any other options) I’m in Japan and trying to receive texts but it hasn’t worked so far. Do I need to do anything special in order to receive texts while I’m in Japan? Thanks

My tablet was stolen I had recently ordered through Koodo. I've suspended the service for that #. Can I get a replacement tablet?

Hi Koodo Team, I referred my friend and for some reason it shows Unsuccessful Need some help Thank you 

HiI would like to know which network provided should I be connecting when I am in Malaysia. I intend to use pay per use roaming as I only requires roaming to receive text message for banking purposes only.Appreciate if anyone could provide the answer.Thank you in advanceBalan

Bonjour, j'aimerais changer de forfaits mais j'ai pas accès au forfait en dessous de celui que j'ai actuellement et je ne trouve pas de contact pour discuter avec un assistant. Comment je peux procéder pour avoir accès à ces forfaits? Merci

I am getting different opinions. I am wondering if the galaxy a53 5g or s21fe have wireless charging.  Anyone know for sure?

My emails and invoices sent to me by Koodo are now coming to me in French because I happen to live in Gatineau, but I am an English-speaking person. I cannot find any way within Self-Serve or Koodo Assist to tell me how to change my language preference to English. Does anyone know where and how I can do this, or do I need to schedule a call with an agent to get this sorted out?

I am using data at home as a hotspot for my laptop and I am not able to work on my website which I work on using Squarespace. I have even tried on my phone and I can't get to the pages I need to get to to work on my website. I have not had any other issues with any other website except squarespace. What can I do?

Trying to activate a second line for my wife. Entering data to transfer her number from BellMTS , but it keeps saying my account number is invalid. The firm asks for account number OR IMEI number, but still it hangs up wanting a correct account number. I told Koodo when I ordered the second line it was for another person (who is not on MTS bill anywhere). Am I missing something?

I don’t have another phone to use and I just replaced my SIM card and have been locked out asking for Puk code someone please private mmessage me

I am expecting a call from the US is this included in my basic plan?

Hi Koodo gurus,Yesterday I bought an iPhone 13 mini to replace my good ol’ iPhone 6. The guy at the Apple Store told me all I have to do is put the two phones close to each other with bluetooth and wifi ON,  and all the data, apps, settings, etc would transfer via iCloud.But do I first have to take the SIM card out of the iPhone 6 and put it into the iPhone 13 mini?thank you!Gwenda 

When I am in a poor reception area, and someone tries to call me, they don’t hear any ringing on their end and eventually they get a message saying the call can not be competed as dialed. No opportunity to leave voicemail even. Tried switching sim to a loaner phone, and still the same issue, so assuming it’s not an issue with the phone itself. However, if I turn the phone off, they can leave a voicemail. This just started happening a while ago. Could it be a faulty sim card?

I just upgraded from my Samsung and thought I would try an iPhone. I’ve had it for a few days and I just hate it so much. I’m struggling really bad to get used to it and just overall unhappy. is there anything I can do or is it too late now

Anyone know when this is coming? Android 13 came out in October for this phone, wondering why it's taking so long 

For over a week I have been unable to receive phone calls.  If I’m looking directly at the phone when a call comes in I can see the notification pane appear briefly, but before I can react to it the call is sent directly to voicemail. It’s a Samsung Galaxy A50.  I spent over an hour on the phone with 3 different reps at Samsung support, but he finally declared that he’d exhausted every troubleshooting avenue they knew to try, and that I should talk with my phone carrier.  I’ve been unable to get any kind of appropriate response via the chatbot, so I want to schedule a callback.But of course I can’t answer their calls!  I don’t have access to another phone number to use.Can the callback agents contact me via WhatsApp?  Or what other recourse do I have? 

I set up my account in my name for my daughter. How do I change the name on the phone line? When I set up a second line, it gave me an option to name another person. 

I am supposed to have unlimited data, but I have just received a text saying I have used 100% of my data and it is being paused unless I pay for more. What gives?

I scheduled a call back — received their call and pressed 1 to speak with someone.  I’ve been listening to the phone ringing for the past 15 minutes with no one picking upWhat’s the point of a call back feature if no one answers the phone?

Hello,I am currently in Thailand, from Canada.  If I purchase a local sim, set up call forwarding on my iPhone to the new number, and then swap out the SIM, will I be able to review texts or calls from home without being charged extra?  Thank you! -Jessica

Under what circumstance would you see under your minute usage a call made from your phone to your phone?

Hello i need help my tcl 0 pro purchased this year has bleeding screen around front camera. what is the best option i can do?

How can I pair my cellphone with my building's entry code assigned to my apartment?

I requested a callback through the chat bot and scheduled it for today. I received a text message saying I'll be getting a call shortly. It's been 30 minutes now and I haven't received a call. So what am I supposed to do?

Can you cancel a phone and number as you no longer need the phone or line ?