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962 Topics
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962 Topics

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WallGirlAdvisor

asked in Other

Strict 60 day Refund Policy ?

This is what Mobiversity is telling me. Koodo has a strict 60-day refund policy?

1 year ago

ycahereBeginner

asked in Other

How to cancel the service

Hello community, I was looking to cancel the Koodo service plan but I can’t find anywhere how to do so. Any hints please? I tried the digital assist which is a pain in the neck and wouldn’t give the option to cancel. Worst service ever.

1 year ago

csoneBeginner

asked in Other

SariG25Beginner

asked in Other

customer service

Can anyone tell me how I can actually contact an actual human being to speak with for customer service? This is a bit ridiculous the way this is all set up!

1 year ago

HyperwolfBeginner

asked in Other

About Samsung Galaxy A73 global version

Het guys, Anyone among you tried this model on Koodo network? Fully compatible? Thanks in advance for your help, Hype.

1 year ago

CheezaBeginner

asked in Other

Delete Text Message

Can I delete a specific incoming text message ? If so, how?

1 year ago

SirPhonesalotConnector

asked in Other

I need a different way to contact Koodo Support

I have tried everything under the sun to get in contact with Koodo, but they seem to only have 1 single option: the robo-chat. The main problem I’m having is that certain phone numbers seem to be shadow blocked (I have looked in every sub menu and the permissions. I have tried different phone apps, and everything else the wide internet can suggest). My boos and mother have not been able to call my phone or leave a message (though they can sometimes leave a message).The main issue, is the koodo callback number seems to be included in this list of somehow-blocked numbers; all i can get is voicemails from them. My phone does not ring, there is nothing in the call logs (not even showing a call was blocked) ; I just get a notification about 15 mins later that I have a voicemail.This means that I have an issue that the bot cannot fathom, and I have absolutely no way of getting a callback from their support. I can make an outgoing call, but their support number just says to ‘go try the robo c

1 year ago

VenrexxConnector

asked in Other

I keep getting spam emails in my SMS

Hey everyone, I have a quick question. I keep getting these spam emails with scam site links in my SMS text message inbox. Newest one was 3:00am, and again at 3:30am, both of which woken me up. How do I permanently stop these stupid things from coming in. I’d prefer it if people could no longer email my SMS altogether. I’m using a Samsung Galaxy Note 10+, if that matters.

1 year ago

Madisonstone9Beginner

asked in Other

how good are the certified pre owned phones

Hey just wondering if anyone knows how good the certified pre owned phones are if they are damaged in anyway

1 year ago

alarkman@hotmail.comBeginner

asked in Other

lose tab bonus

If I pay off my tab will i lose the tab bonus i got when i purchased the phone? my phone was destroyed and i need a new one but don't want to forfeit the $600 bonus.

1 year ago

NicholasAdvisor

asked in Other

Can't receive SMS security codes

So I’ve had two instances where I cannot receive security codes. One with my student loans, and another. I typically use an authenticator app, so these are the only two I’ve needed SMS codes for. The only relevant changes made were recent. I ported out my number to a reseller of rogers, only to quickly find out I had a tab plus, and promptly ported my number back to koodo with the same plan and contract.Besides the SMS, I've noticed I cannot activate wifi calling. When I input my number, it says “The number entered doesn’t match our records. Please re-enter your number”.I just received an SMS security code for my government account with regards to taxes, so some work and some don’t.I also removed all blocked numbers.

1 year ago

DotdotBeginner

asked in Other

new phone number

I was going to order a sim card online with a plan for my old phone because I don’t have to pay the connection fee that way. The problem is that I need a new phone number. I can’t really find information on how I get a new phone number. I don’t want to transfer or port any old numbers. I just need a new number. If I order a new sim card, will that automatically give me a number or is there something I need to do to get a new phone number?

1 year ago

ClayterBeginner

asked in Other

No SIM after restarting device

I restarted my device last night and when it turned back on, it said No SIM. I haven't done anything else that could've caused this, only turned off my phone and turned it back on. I've tried every solution online and have yet to get any results. I urgently need to message my driving instructor, which I can't do without my SIM card, and I'm going to need data next week, so I don't have a lot of time to fix this issue.

1 year ago

Lily48Beginner

asked in Other

Transferring number to new carrier

My daughter’s phone is on my account. She is moving to the USA and would like to use her number with a new carrier. Is that possible and How do we do that? What’s the process with Koodo?

1 year ago

Lorna Lynn Hall TaggartBeginner

asked in Other

horrible reception dropped calls and nobody can hear me on the other end

We just moved to Goderich 3 weeks ago. If we get or try to call anyone the call gets dropped or they can’t hear us and hang up. It has been impossible to actually talk to anyone at koodo to get this resolved. Koodo assist is a joke!!!! I finally went thru all hoops and had to book a call back ….for 2 days later. I waited for the call even ran outside with my phone when koodo called ...the call still got dropped. Riccardo from koodo called back but couldn’t hear me so he hung up. Then he called back but it went right to voicemail. He leaves a message saying he called 3 times and I didn’t answer!!!!!! Then..the next day they send me a text asking me to rate Riccardos service and was my problem resolved. I answered poor to all questions . Then a text comes in and says text back additional information. I type it all out hit send...text comes back saying to book a call via koodo assist!!!!!!!!!!!!!!!!!!!!!! This needs to get resolved or I am cancelling all 3 phones and going wit

1 year ago

Hugger1Organizer

asked in Other

Documentation for extended warranty

My wife and I purchased new phones yesterday. She received her extened warranty documentation by email. I have not received my extened warranty documentation yet. I contacted Asurion and they connected me with Koodo. Once I was in contact with Koodo it connected me with Koodo Assist, even though I said I didn’t want to be connected to Koodo assist. How do I go about getting my extened warranty documentation?

1 year ago

BoomeringsOrganizer

asked in Other

I am having issues transferring my number from telus to koodo

I am trying to transfer my number from Telus to Koodo. I have followed everyone of the instructions on self serve and it keeps saying my account number is wrong and it’s not, I even tried entering the account number only, the imei number only, and both numbers and nothing is working. Any suggestions, I have 3 numbers to transfer over from 3 phones

1 year ago

ldMooseBeginner

asked in Other

Sim Card Replacement

Hi there, I lost my SIM card while overseas and need to get a replacement. I understand it is as easy as finding a local Koodo store to seek a replacement although there are no Koodo Stores near me. Am I able to get a replacement through a Telus store as there is one in my town?

1 year ago

TrainConnector

asked in Other

my owner email account is deactivated how do i change it to a different email so i can still get emails

so my email i used when i started with koodo got deactivated and i am not able to get emails from koodo is there a way to change what email is the owner email ?

1 year ago

JP LaforgeBeginner

asked in Other

Transfer koodo Prepaid cell number to exisiting koodo account number

Good day all.. Quick question… I have a koodo prepaid account and a koodo mobile account. I want to cancel my prepaid account and replace my current cell # number from my Koodo Mobile account and use my preplaid cell # instead. Can it be done?… and how?

1 year ago

wevukoxuBeginner

asked in Other

esim question

Hello 😀If I buy an iPhone 12 from Koodo, will I be able to get Koodo on a simcard and use the eSim for another provider?Thanks!

1 year ago

Hanna HBeginner

asked in Other

Text messages history

Is it possible to find the text messages history with numbers and dates of texts similar to the phone call history on the bill? Looking through the comments, it looks like there is a “message history app?” Can someone please direct me on this?

1 year ago

Natalie1990Beginner

posted in Other

Koodo customer service

I need someone to call me back. I tried to schedule a call back and the earliest time available was TOMORROW AT 9:30 PM. I am very dissatisfied with the customer service. You need to bring back live people and stop with this virtual assistant garbage. It should not take this long to reach Koodo. I'm paying over $200 for my services and have been with the company for something like 10 years. I would appreciate a call back TODAY regarding my question about conference calling. This question is for work and they don't understand that it takes a long time to get a response from your company since the level of customer service has dropped significantly in the last two years.

1 year ago

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