All discussions about other Koodo-related topics.
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I need to change my email for koodo access. And I need to access my telus account- but that email is dead
So long story short I was cyber attacked. And my main email compromised so much I am not even going to attempt to recover it. I am logging into Koodo using it still but need to change it. As I am literally not getting anything going to that email. And with my internet, which is telus, I can’t access That at all with my dead email… somehow I need to change that too. Because I am still securing my router and need to use the telus app to finish the last bit but can’t without the app apparently (tried in the router itself but can’t find the setting I need). And I need to set up secure emails-- again telus ones would work for that. Sort of in a hurry to secure these things. Not to mention I have no idea what my bills will be.
I'm currently in Loathe with my current cell phone and am counting down the day until I can buy a new one. I'm down to 150$ on my tab balance and it's all that's holding me back. I get some extra money in a couple days and want to just pay it all off right then and there and go immediately buy a new phone but my bf has just mentioned that I may have to wait for the tab balance I just paid to show up on my monthly bill. Do I? Or can I pay off the tab on Tuesday and on Wednesday go buy a new phone?
Hi,I was helping my mother buy a new phone on Koodo, like what I saw and came home and ordered a SIM card for myself to switch. It wasn’t until I created my login on Self Serve that I noticed the Refer a Friend Program. Can my mother and I still get in on this? I have not received my SIM yet and changed my phone over.Karrie
For the past couple months when I’m at home, I seem to only get one bar of service or no service at all when I should be getting 4g advanced according to the coverage map. I’ve been trying to get a callback from a rep for the past couple days and it just hangs up on me everytime. I’ve contacted them on facebook and followed all the steps they suggested and nothing is working. I just want to be able to use the phone I pay for every month.
Hi! my number is with Kodoo as well as my phone, I’m planning to get an Apple Watch series 7 soon and I was wondering if I can connect my phone to it and be able to use cellular as well as the emergency function (where it calls 911 on its own).thank you,
Hello, The Netgear LM1200 Cellular Modem is designed to be a primary internet source for rural areas the cannot get any other form of high speed internet. It states it is compatible with :LTE Category 4: Bands 2,4, 5, 12, 13, 14, 66, 71. 3G UMTS: Bands 2, 4 and 5Uses a nano SD sim card.I would like to be sure that this will work before I purchase one with a Koodo plan.Thanks.
So I go to a gym that has zero service inside. I constantly get texts/emails from Koodo saying that I'm in the US and now they are charging me for roaming when I'm 5minutes from my home. All of this is in one city and I am definitely not even close to the border. How do I stop getting charged for roaming?
When I enter my phone app and go to "Recent", it states that "today" is October 29th and I cannot see any ongoing or outgoing calls since that date.My phone correctly states today's date as January 23, this is the only screen I can find with the wrong date. It's been frustrating trying to return missed calls
Hey folks, So my mother is now a Koodo monthly customer; she has a cell with a number already. But now wants to transfer the house landline to the cell phone, as she no longer wants the landline, but wants to keep that number. What is the process in doing that? I saw the docs on transferring from another carrier, but not sure if that is the same process?Cheers
I ordered a new SIM card on Dec 21st and received an email that it had shipped on Dec 23rd. It is now Jan 15th 2022 and I still have not received the SIM card. Not having one has been causing a lot of issues with my life. Koodoo is also billing me for a SIM card and plan that I have not received or used. What can I do?
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