Managing your Services

Hi,There is a $5.00 pre-authorized payments discount in my bill. What is this pre-authorized payments discount

Hi team, Below is the my account number, Recently i have subscribed to Stream+ Basic 10$ plan, When i try to launch Netflix from Koodo it redirects me to wrong email “s****@email.com”(which doesn’t exist) instead of “s****@gmail.com”.Also Netflix billed me again for a month apart from Koodo stream+ billing. To fix first thing i need to check why Koodo taking me to wrong email id which doesn’t exist “s****@email.com” and then i need to talk to Netflix customer care.Account #***39, Wrong email: s****@email.comCorrect email: “s****@gmail.com”

Is there a page somewhere which describes exactly what is included with the “Telus Film and Series” access, which comes as one of the perks with Stream+? The FAQ page has this as an answer:“Once you subscribe to Stream+, you will get an activation email from TELUS . Follow the steps to access TELUS Films & Series and watch ad-supported live TV channels all on the TELUS TV+ app.”But I found a response in these forums saying that LIVE TV is not supported with the Stream+ subscription.Just trying to get a sense of what to expect before committing.I can see the available channels, shows, and movies here, but I assume many of those would be paid add-ons after subscribing to Stream+. How can I find out which ones would be included?

How can I use my international Credit Card as payment?For some Reason my Visa Credit Card can't be registered because my Postcode is not a Camadian one and is not accepted.

Hello,I owe some amounts to Koodo. A debt collection agency has been hounding me using very inappropriate methods. That aside, I need to verify with Koodo that this debt collection agency is legit, and that they are indeed contracted by Koodo, and that payments are to be paid to them, and that to know the timeline to have my debt removed from my credit history after the payment. I’m hesitant to pay anything to anyone until I have verified that they are who they say they are and indeed legitimately contracted by Koodo. I’d very much like to have it resolved asap personally too, but through the correct and appropriate methods. Thanks. 

I have a prepaid plan and US Roaming Boosters for talk, data, and text. Where I can I find out if I will have service in a particular place in the US? I’m looking for a coverage map, and I can’t find one. Thanks for any help!

J'ai un forfait illico+et il dwbarque toujours sur la tele  

When I signed up for Internet, it stated that the equipment and set-up fees are charged to your credit card, but that going forward for monthly charges, you would have to request automatic payments to your card if that’s what you choose.  I don’t want my card charged.  I want a bill and to be able to pay it on my own.  You can’t state one thing then do another, that’s not good customer service.  How do I change this?

Hey everyone I am going for a vacation to India for 2 months but want to my service active during this so that I don’t have to get a new deal with other carrier. Is there a way I can just keep the number active till I am there and use it as soon as I comeback 

I have a $15 base plan with 100 minutes. I saw unlimited incoming calls in ad. But, when I checked my usage I found that both incoming and outgoing calls are count towards the minutes. Koodo assist says weekend and night time are free. Can someone elaborate what exactly 100 minutes mean?

I have international easy roam - will this cover Mexico?

I have the original stream + package (netflix,apple TV+, Discovery+), and i want to add this new stream + package (netflix, disney+, prime) , can I have both on one account?

I have followed the instructions posted here to activate VoLTE on my iphone 16 but the option does not appear and when I try to enable wifi calling it tells me to contact Koodo.I read another post where an agent had to turn the option on for another customer and hope that can be done for me.I also cannot login to the community using my prepaid account login as it just keeps me going around in a loop so I had to create this account.My phone number is ***394.

Hey thereso me and my partner have two sims but on one account .we wanted to seprate the accounts but everything is under his name and information.How can i add mine or separate the accounts?? 

As per title, every call is private and call display is not working. Very annoying. I'm on a Pixel 7 and I tried adjusting in Settings and nothing seems to work.  It just started seemingly randomly, a few weeks ago. ​​​​​​Thanks in advance.  ​​​​​​

I would like to know if the Azores (Portugal) are still included in the destinations covered in the European Roaming package? The question was asked one year ago and Darius Koodo said yes, it was included. But this could have changed since last year, therefore I am asking the question again. Thanks 

When trying to connect to wifi calling, this is the message i receive when i enter my phone number to get an access code “ A System Error has occurred. Please try again later”. Been doing this for 3 days. Tried as many different things as this forum has suggestedAny help greatly appreciatedLester

What if I change the prepaid plan to the monthly plan what becomes the fee that I already paid, the balance that I already added, the booster, and the promotion data that I got?And one more question, are the prepaid sim card and monthly pay sim card different?So, if I change the plan from prepaid to monthly, do I need to I change my sim card? 

Hello. I have Canada US plan. It works in Puerto Rico?

I wanted a breakdown of my current bill charges because they are wrong.  A koodo customer service rep would not verify me unless I downloaded a remitly app  What???

Hello, I’ve just added an easy roam travel pass to my account for an upcoming trip (the 30 day europe one). I have a few questions about the details:-I am wondering what my settings on my phone  should be once I land in Europe: should I have roaming off or roaming on? -Do I need to also enable easy roam on my Koodo account? Or are the two separate things?-what kind of calls can I make/receive without charge? My current phone plan allows for unlimited calls within Canada. For example could I make a phone call to Canada for free? -can I travel to multiple European countries on the list without problem?thank you for your help :) 

Hi.I recently changed my plan. Selected auto pay. Got my credit! Thanks!Now, I have ported a number from another carrier for a second line on my account for my wife.Will I get an additional 5.00 for the second line for a total of 10.00 or just 5.00 because both lines are on one accout?Thanks in advance for the info!

I have been watching netflix for quite some time since before primes ads started and had paid prime before moving to stream+premium. After finishing my binge watching of netflix I moved over to the prime platform for some bing watching and there were ads. Thought i chose the stream+premium when i moved my platforms over. Never thought anything of it. Few weeks go by and i get frustrated with the ads so i check, i do have stream+premium but i have ads on prime. I thought premium took the ads away did it not? Whats the premium? Whats the basic lol?

Does the Canada-US roaming with data, talk and texts 120 GB of Shock-Free Data at 5G speed plan include calls placed from canada to US without roaming on? Or does it mean its stricktly limited to use while roaming/traveling? 

So I have a tab and a tab bonus when I got my phone in the fall. But I still owe month on both tab and tab bonus. I'm bored of my phone and want to switch back to an iPhone. I understand I'm able to pay off my tab if I want to but I don't see an option to pay off my tab bonus. Am I even able to switch phones? What happens if I do?