Managing your Services

If I have selected  “3-Day Easy Roam US” as my Perk and also buy a 7-day Easy Roam Travel Pass, does that mean I can use my Koodo data in the US for a 10-day trip?Thank you!

Hi,I want to get some clarifications regarding the Black Friday deal of CAD/US/Mex roaming - 60GB  deal: Plan:  Black Friday plan Canada US Mexico roaming with data talks texts 60 GB ($40 after $10 discount with connecting to chequing account). Calling/Texting/Data in the USWhile in the US with the Koodo Canada–US–Mexico roaming plan, can I make calls and send texts to US numbers without extra charges?While in the US, can I still make calls/texts back to Canadian numbers as part of the plan?While in the US , can i use the mobile data ?Calling/Texting in MexicoWhen I’m in Mexico, does the plan allow me to call or text Mexican numbers without additional fees?While in Mexico, can I also call/text US and Canadian numbers using the plan’s included minutes and messages?While in Mexico, can I use the mobile data ?Cross-Region CallingIf I’m in the US, can I call/text Mexican numbers under the plan?If I’m in Mexico, am I allowed to call/text US numbers as part of the plan?If I'm in Mexico, am I

I am currently on Fido and was looking to move to Koodo. But before I move, I wanted to know if Koodo supports International Wi-Fi calling. I travel quite a lot and would prefer not to incur any roaming charges while making calls over WiFi internationally.

Got a text from “401-0” saying to call 1-866-558-4151 to redeem a new and exclusive Black Friday deal. Is this legit or scam?

Just switched to this plan. The easy roam my wife uses for a trip to Mexico, she would no longer have to use, as it’s now included. Awesome!She use to text CAR7PASS to 7626 to turn on the week long easy roam.   She used this same one on her last trip to Cuba.    That implies that the Mexico roaming would also include the Caribbean and / or Cuba. The question is:   Does that mean the Mexico part of this plan includes the Cuba and Caribbean?

Hello Community, I transferred from Freedom to Koodo and whenever I call, it does not show my ID Showing "Private Number"Please what could be the reason for this   

My account has my husband on it as a second line.Is it possible to take my husband off my account and set up his own account and bring his own number?We want to take advantage of the autopay discount and that only applies to my line.Thanks

There is no “Contact Us” link on the *Prepaid* Refer-A-Friend web page.However, I found a “Contact Us” link on the *Monthly Paid* Refer-A-Friend web page.  When I make an inquiry, I got a respond email (with a case #) asking for details in 2 work days.  However, after I replied with my prepaid referrer and referee details, I have not hear back ever since.  It’s been 4 work days.Would I be better to ask for a callback to discuss the matter?    

I cannot change my self-service password. Even after clicking "forgot password," it still doesn't allow me to change it.I desperately need assistance.

I have moved from Bell to Koodo and followed the supplied instructions. It looks like my phone number has transferred over but my cell phone still has the new Koodo number listed under settlings.  Please help.

Hi everyone,I’m planning to activate the 360-Day Prepaid plan and need a clear answer before I proceed.My main question is:🔹 Will I receive incoming SMS messages while physically located in the United States on the 360-Day Prepaid plan?Additional details, just for clarity:– I am asking only about incoming SMS (not calls and not outgoing texts).– Mobile data and data roaming will be turned OFF.– No Easy Roam or add-ons will be enabled unless required.I’ve seen mixed information online, so I’m hoping for a definitive confirmation from someone who knows this plan well or has real experience with it.Thank you!

Hi: I need to change to change the Disney+ account that my Stream+ subscription is linked to. How can I go about doing this?

Not sure if there is a section for Internet Help. With my old provider and old router I was able to either setup port forwarding or setup a DMZ.  With the modem I received from Koodo I was able to setup the DMZ but it will not work when I try to connect from an outside network.  Are you guys blocking ports?  I run a home server that my company connects to for backups.

Hello,I have an iphone11, which is not compatible with 5G. All the new plans that Koodo offer say that they are “at 5G speed”. Does that mean that my phone will not be able to use them? Or will my phone simply connect to 4G and the plan will work?

Hi so recently I finally decided to claim my free perk, and this might be silly to ask but I got the $0 Unlimited International SMS and MMS perk, does that mean that when I'm in Canada I can text people from like the us and anywhere in the world whenever I want and not be charged? And that I can get messages from them and it be free? 

are there current plans i can get WITHOUT setting up pre-authorized* payments? I want a new phone and therefore need a new plan but all of the ones available to choose from say that they are only with pre authorized payments which I refuse to do.So how do I get a plan?

Anyone know how to remove the ability to make long distance calls?  Someone random caller, called me from US; I don’t even have a recollection of calling them back, but now I have a charge of $0.80.  I want to remove the ability to make calls outside of Canada. How can I do that? I tried removing the add-on myself, but I am unable to. If it helps, I use an iPhone 14 Pro, on iOS 26.0.1. Your help will be greatly appreciated. 

Does incoming texts count against the 400 texts in the $100/360day prepaid plan?

I will have the 14 Day European Easy Roam Travel Pass when travelling next month. I will be in Ceuta, Spain for 1 day. Ceuta is a Spanish town on the north coast of Africa in  Morocco.  Will the Pass work there?I believe that some of the cell providers there are Spanish companies  (Vodavone, Orange, Movistar).Is there any way of confirming the coverage? Tx

I'm currently subscribed to Amazon Prime via Koodo. I'd like to upgrade to Music Unlimited. Will the upgrade get charged to my Koodo account or to my credit card directly?

I currently have two plans on one account. Both plans offer a $10 discount if auto-pay is set up.Now, since I have both of these plans on one account, does that mean a $20 discount total? Or is it only a total of a $10 discount?

I want to buy EasyRoam Travel Pass for Belize but I do not see it listed.  Has it been missed or is it under a different name.

Hi,I  transferred $xxx to Koodo Mobile Account Number: xxxxxxxx This was done by mistake,Instead, I wanted to transfer this amount to my Acanac Account Number: xxxxxxx  Please help me  how I can get this money back Best,

I changed my number and receiving calls for Mohammad the person I do not know. what kind of service it is. I notified koodo and blocked the numbers for previous owner of this number but still receiving the calls for him (Mohammed)  idk what to do. 

As a monthly user, for the past 3 years I have upgraded my phones and Koodo also shipped me brand new SIM cards. Currently, I have about 2 unused untouched SIM cards with me. my question is Can I give one SIM card to my brother to register prepaid plan?