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The place to ask all of your Koodo related questions

3910 Topics
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Scott MorrisonConnector
asked in Other
Connection to network

We currently have fibre optic connection through Bell. previously our internet connection was via cable (Roger’s owned). If we switched to Koodo internet which of the two sources would be used to make the connection? Not really interested in going back to the cable supply. Thanks

1962
S
7 months ago
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abhisit11Beginner
asked in Billing & Payments
Combined bill for koodo Mobility and Stream+

Can I get a combined bill for koodo Mobility and Stream+ instead of 2 separate?

771
Allan M
7 months ago
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vinkooBeginner
asked in Billing & Payments
Self Serve Billing

The Billing tab in Self Serve has been down for days. Will this get fixed? Trying to change simple  information. Anyone else having this?

291
Dinh
7 months ago
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TracieCoach
asked in Billing & Payments
411 charges

My brother was charged 7 times for 411 calls on our last bill. He says he’s never called the number. Why is this happening and can we set up the phone so the number cannot even be accidentally dialled?

2305
T
7 months ago
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Bookworm65Beginner
asked in Other
Premium channels

I signed up for the premium package at the higher price only to get commercials on Prime and lost all the extra channels I had with Disney +. How was this such a great deal?? Prime is 9.99 a month, which is what we paid prior to signing up and was ad free. Why were we subject to ads and channel line up loss? 

1154
Allan M
7 months ago
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hooperdinkBeginner
asked in Billing & Payments
why was my bill up $5

**** account number **57 phone number **04    why is my bill upped $5.  I there an actual phone number to talk to someone.  I’m old and can’t figure out this mess of a web page  

2762
Flo Koodo
7 months ago
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MarkO'DOrganizer
asked in Plans & Add-ons
Keep same promotional discounts and add-ons with phone upgrade?

We are upgrading our phone and would like to keep the same plan, including the promotional discounts and add-ons we got at the time.  It looks like we are being given the option of the same plan without the discount and without the same add-ons available..  Is there a way to keep what we have? 

511
Sophia
7 months ago
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EAMBeginner
asked in Plans & Add-ons
Plan Has Not Changed On My Phone After 5 Days

I changed plans 5 days ago using Self Serve and my Android phone is still showing the old data cap. How do I activate the new plan?

633
E
7 months ago
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helenlauBeginner
asked in Billing & Payments
Missing Referral Credit on Phone Bill - Assistance Needed

I recently changed my phone plan with Koodo and was promised a $30 CAD credit by customer service for referring a friend, which can serve as a waive of the setup fee. However, this credit hasn't appeared on my bill, and I could not find any real person to resolve this issue. Could someone please advise on how can I reach out to the real person to ask for this issue?? When can I expect to see it reflected in my account? Any help would be greatly appreciated. Thank you! 

824
O
7 months ago
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SmallwildflowerblossomRockstar
asked in Plans & Add-ons
unable to select perk, says not added

Despite selecting free perk, it says no perk selected since I added a new phone.   I have logged in numerous times to do this selection of rollover minutes.   

1644
Flo Koodo
7 months ago
S
Sam ChoiBeginner
asked in Other
Network Coverage on Grand Manan island in NB

I am travelling to Grand Manan island in New Brunswick. I will need reliable internet for a week. Will I have signal for my cell data? Is the island within network coverage? Thank you!

542
S
7 months ago
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Willie1Beginner
asked in Other
koodo phone number

Is Koodo ashamed to give out their phone number so some one can talk to a live rep for information?

27912
Dinh
7 months ago
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V DBeginner
asked in Plans & Add-ons
Change my Plan (to a lower cost)

I am currently paying $50 for 70 GB of data. When I go to the Koodo website (without logging into my account), there are options for $39 and $44 a month. How can I change my plan to these? When I log in, I only see more expensive plan options.

2662
Dinh
7 months ago
A
AslanGeorgeBeginner
asked in Billing & Payments
Tab Bonus Debit - Cancellation

I paid off my Tab a few months ago knowing I was going to be dropping Koodo sometime this year.  Prior April 20th I switched providers.  Now I have a bill that states I am owing a monthly bill of $33.30 plus GST/PST for period of May 12-June 11.  I don’t understand.  I do not owe anything on my Tab as it was cleared off quite some time ago.  I don’t believe I owe anything to Koodo.  Especially not for a time period of May 12-June 11.  What am I misunderstanding?  How can I get them to cancel this charge that I don’t believe I owe them?

1683
Allan M
7 months ago
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nmoss07Member
asked in Self Serve
Self Serve registration stuck on partially completed?

Hi, I recently had my account moved to a new name and account #. Was told I'd get an email to complete the registration and I did, but once i got through the self serve registration it tells me there is already a partially created account on my email that needs to finish registering. When I hit the button to get an email to finish the partial registration, it just takes me through the same process and gives the same error. Wondering if I might just be doing something wrong? As far as I know all the information I'm submitting is accurate.

565
Flo Koodo
7 months ago
K
KennyCBeginner
asked in Plans & Add-ons
New Zealand

Is New Zealand included with Australia in the unlimited long distance pack Perk? 

532
Flo Koodo
7 months ago
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LorraineAlbertBeginner
asked in Plans & Add-ons
Text saying data unpaused

I received a text this morning saying that my data was unpaused since I was starting a new billing cycle. I only used 20% of my data last month, I have no add-ons, not clear why I getting this message? 

644
M
7 months ago
J
JlcharBeginner
asked in Billing & Payments
Signed up for new cheaper plan, still being billed the old price

Last month I received a text offering a better and cheaper monthly plan as long I upgraded my phone.  I signed up, selected my new phone, then received an email confirming what my new monthly fee would be which was the cheaper monthly rate plus the tab.  My new phone has arrived is activated.  I don’t know if this is relevant, but I did transfer the SIM from my old phone to the new phone.  My monthly bill came out today, I see I am still being charged my old plan price and my self-serve account is still show the old plan and old rate.  What process do I need to follow to fix this?  Thank you. 

734
M
7 months ago
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WhattheHeckBeginner
asked in Self Serve
Add on

$4.00 Unlimited AIR Mins added to my bill.  I did not add this myself.  I have removed to reflect on next bill but I would like a credit.  Impossible to find in Self Serve. 

452
Flo Koodo
7 months ago
A
angelap456Beginner
asked in Plans & Add-ons
Data gbs not what it should be

I just switched my plan to the 20gb a month for data plan. When I checked my data usage it days that I have a total of 18.7 gb.Is there a reason for it not being at 20gb when that's what I'm paying for and that's what the plan says it is for? 

722
A
7 months ago
S
SHINEEConnector
posted in Plans & Add-ons
Your response of customer service

My basic plan increased by $6 after only 6 months since I opened the Koodo account. I was never informed about this when I signed up with Koodo. I thought I had committed to a 2-year plan with a locked price. When I asked what happened, Denis (the Master) simply advised me that if I'm not happy, I could switch carriers. It feels like Koodo lured me in with a cheap plan, only to take advantage of me afterwards. Since Denis suggested switching carriers, I'm now exploring other options such as $19/month, $29/month, or even plans with the same price at $35/month with another carrier. I'm so disappointed with Denis's response

2247
P
7 months ago
A
ariiiBeginner
asked in Billing & Payments
Billing

I am a student and i bought the phone with koodo on EMI. SO, im currently paying both the phone’s EMI and the bill. I am going on a vacay for like two months, the billing date here shows 22nd may and i will be leaving on may 26th and will be back by july 29th or sum. What do i do because i technically dont want the data plan from 26th may till end of july. Also, another question. I know its a little dumb but i just want to make sure. So for example i cut off from the data plan for a while, would i still be able to access wifi and all or i wont be able to access any form of internet?Also, what should i do to cancel the subscription because i think i would still have to pay for the phone’s EMI. Do you think they can just charge me till 26th or so and then i can activate it again right when i come back? If yes, how do i do that. If no, then what should i do?

401
Dinh
7 months ago
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HairyoldguyBeginner
asked in Billing & Payments
bill not going to my number

I used to get my bill via text every month.  Then I changed my number and now I don't.  I called 3 times and was assured that it would now come to my new number.  Is there nobody working at Koodo that knows how to fix this problem?? It's not brain surgery after all. It's really starting to irk me

211
Dinh
7 months ago
V
Val77600Beginner
asked in Self Serve
Can't create my self serv account

Hi, I bought a prepaid sim card in a store. After activating my sim, I never received any email from Koodo.I’m trying to create a self serv account. Each time I’m doing so it’s written : We are unable to process yourrequest at the moment. I tried with different browsers.I went to a koodo shop their only answer was to wait and try an other time.My sim is working, I can call and use internet. Any idea? 

1263
Dinh
7 months ago
K
KushKaurConnector
asked in Billing & Payments
EPP Plan Change

Hey folks, I had a koodo plan where I was getting 50$ for 70gb, 5G speeds. I have been trying to get the EPP applied on this for like 2 months now but there was a paystub issue, I got that fixed and just got an email my plan is not eligible for EPP.So I called Koodo and they switched my plan to 55$ for 80gb, 5G speeds. They also mentioned only 55$+ plans are eligible for EPP, Im just afraid I was oversold because in self serve I can see 50$ for 60gb plans too. Can anybody confirm?

6734
Flo Koodo
7 months ago

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