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Recent Conversations
Conversations 1 - 20 of 33877
Photo of Wilson Ho
My plan has unlimited Canada wide anytime minutes and wondering will I be charged for using data in another province?
My plan has 10GB shock free data, unlimited Canada wide anytime minutes and wondering will I be charged for using data in another provinc...
  • 1 me too
  • 4 replies
  • Question
Photo of Salman Shakeel
Return iPhone 6s obtained from koodo website
I recently purchased iphone 6s from koodo website. I want to return it within 15 days window. I emailed koodo.webstore@koodomobile.com, w...
  • 1 me too
  • 2 replies
  • Question
Photo of Ian Coomber
Can you stop your base plan from renewing?
I'm currently backpacking across Canada, and so have been using a koodo prepaid sum while I have been over here. As I will be returning t...
  • 1 me too
  • 2 replies
  • Question
Photo of Jack Dong
activate sim 45/8gb
How do I activate a sim card that just arrived i the mail?
  • 1 me too
  • 6 replies
  • Question
Photo of Courtney
koodo still hasnt gotten back to me
i got a new iphone 6 with koodo when it came in the mail the ringer was already broke, since i only had it for a few days i called koodo ...
  • 1 me too
  • 2 replies
  • Question
Photo of Ann Rowlands
Why was I charged for data I did not use with Koodo.
I am with PC mobile right now but Have been notified that Koodo is taking over. I was with Koodo before I changed to PC mobile. The reaso...
  • 1 me too
  • 3 replies
  • Question
Photo of Tyler Hayman
I need to unlock my iPhone se but can’t get through to a rep. Any suggestions on what I can do?
  • 1 me too
  • 1 reply
  • Question
Photo of JS
Switched from Telus to Koodoo, using my Samsung S5 from Telus, text and phone work but I can't connect to internet
Today I activated my Koodoo account with the help of customer service over the phone (There were other issues trying to register with sel...
  • 1 me too
  • 2 replies
  • Question
Photo of Sean Taylor
Will a phone that uses: WCDMA, GSM, FDD-LTE work on Koodo?
The phone is: OUKITEL K7
  • 1 me too
  • 4 replies
  • Question
Photo of William Lloyd
Koodo false data charges
Anyone else realized their data usage is far more than it actually should be? I've used, by my phone's accounting of my data, about 160mb...
  • 6 me toos
  • 11 replies
  • Question
  • Answered
Photo of Redhead05
koodo promo code works but not validation code
I am a Public Mobile customer. I have a promo code for discounted Koodo plans. I want to switch so I picked a phone and entered the promo...
  • 1 me too
  • 2 replies
  • Question
Photo of ZL
Can't upgrade plan to the ones shown on the "plans" page
There is a plan that I see on the "Plans" page for 5GB of data but when I login to self serve, I can only see the plans up to 750MB. 
  • 1 me too
  • 4 replies
  • Question
Photo of Herb Klein
Customer Service
  • 1 me too
  • 2 replies
  • Praise
Photo of Richard Mawn
koodo calling for customer service
I've been trying to call Koodo for the last 5 days to change my number to the new Province I have moved to. As it will just be easier all...
  • 1 me too
  • 1 reply
  • Question
Photo of Janica Patrick
Can I get the $55 plan with no tab if I have my own phone (Unlocked Iphone 7plus)?
  • 1 me too
  • 1 reply
  • Question
Photo of Knight0011
Prepaid and Postpaid, same email for self serve
Hi, can i use the same email for prepaid self serve as my postpaid email selfserve? Thanks
  • 1 me too
  • 1 reply
  • Question
Photo of Jeven Min
currently living in BC, but I will move to ontario for 2 years for university, what happens to my #/plan/boosters?
I am on prepaid. what will hapen to my phone number, base plan, and my booster add-ons if i move to a new province?Can i keep my current ...
  • 1 me too
  • 2 replies
  • Question
Photo of Heather Brimicombe
Can I pay off half my tab?
Is there anyway for me to pay off just half of my tab in a lump sum? The website only gives me the option to pay off the whole thing at o...
  • 2 me toos
  • 2 replies
  • Question
  • Answered
Photo of Mike Jenkins
Data turned off due to hitting 2GB limit. Changed to 4GB plan, how to turn back on?
My partner was on a 1GB plan with 1GB bonus data for $50. She hit the 2GB limit which paused her data, so I looked at plan changes and sa...
  • 1 me too
  • 2 replies
  • Question
Photo of Jon
6gb data
  • 1 me too
  • 2 replies
  • Question