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MariyaBeginner

Plans & Add-ons

Data across Canada

Hi, I am from Montreal (Quebec) and I have a Canada-Wide unlimited minutes and 70 Gb. I’ll be in Toronto (Ontario) for the summer and I wanted to know if I can use my data there without any supplemental charges since it’s in another province. Thank you very much.

aamiranis96Beginner

Billing & Payments

Koodo bill paid 9 days ago but still reflecting in dues

I have made the payment of the bill generated through CIBC bank account. Its almost 9 days and I haven’t received the conversation of the payment and bill is still reflecting in my dues.

PerplexedConnector

Plans & Add-ons

Can’t Pick A Perk

Hi, I signed up for a different plan this month. For 2 weeks I’ve been prompted to pick a perk. I want SMS international texting, but every time I try to pick it, I receive an error and a message saying to try again in an hour. I’ve tried over a dozen times. This is the transaction ID I received most recently:1714148317682156876

CJS21Beginner

Tips, Tricks & Troubleshooting

New phone - SIM card doesn’t work

Hi! I recently purchased a new phone/SIM card, and unfortunately the SIM card doesn’t work. I tried updating, turning the phone on and off, and I still can’t get it to function. I did try my old SIM card in my new phone and it did work. Is there anything I can do/try to get my new SIM card to work? Thank you!!

Jendart99Beginner

Billing & Payments

Billed for International Roaming once back home

Good afternoon, I am reaching out for help as I traveled internationally from February 26 to March 3. It said I didn’t need to turn off the easy roaming after my trip as it wouldn’t bill me for it when I am in canada. It has charged me $16.00 a day since March 3. How do I get t his fixed? Jen

Amirali MaheraliConnector

Billing & Payments

Extra Roaming Charges

I got $14.00 charged on my last bill for roaming which I did not use.Kindly credit my account.

jwclBeginner

Tips, Tricks & Troubleshooting

Physical SIM data not working

I recently went to the US and used an eSIM for data only. Once I got back to Canada I deleted the eSIM and my phone shows the 5G signal, but every app gives the prompt “no internet connection”. I’ve tried removing the SIM and putting it back in, restarting the Cellular Data Network, restarting my phone multiple times (haven’t tried factory reset yet though), turning cellular data on and off, etc. Has anyone else had this problem? (I have a iPhone 13 pro max).Thanks in advance!

helppppppppppppppBeginner

Billing & Payments

paid my prepaid account by mistake instead of the postpaid one

I was previously a prepaid customer. I paid $70.28 on I believe december 22 2023 by mistake to the prepaid plan when I should have paid it to the monthly plan. Can I get this money credited to my monthly account? thankyou

Billing & Payments

Roaming charges with roaming turned off

A little frustrated, trying to contact koodo self server (only call back is possible) so now I'm forced to have my roaming option on on my sim card under settings just to hopefully see what's going on. I was reviewing my bill and noticed that almost every single day koodos usage portion was marking a roaming charge on my end. I have had my roaming off, my mobile data off. I have not received or made any calls. I have not sent any msgs. I'm extremely annoyed. Koodo assist says no minutes or msgs sent so far, well yeah but your online usage tracker has me down for 15 minutes every single day. What's the use of having "roaming" off if I'm going to be charged anyway. I'm thinking to fully take out my sim now because I'm lost.And it's all under minutes btw, nothing in msgs or data (one sms received from koodos automated offers one). I've made no damn calls.Like what am I supposed to do. Now I'm waiting for a call back with my roaming turned on to see what the heck is going on. And this is w

MagpieBeginner

Billing & Payments

bill due the 25th but dont receive until the 28th

My phone bill is due the 25th of each month but I don’t get it until the 28th I cannot access the bill until the 28th either. Does that count for a past due bill? Is that just how it works?

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

Purchases & Returns

337 topics
1033 Replies

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Tips, Tricks & Troubleshooting

889 topics
3716 Replies

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

Billing & Payments

1203 topics
4661 Replies

Plans & Add-ons

Plans & Add-ons

1158 topics
4371 Replies

Self Serve

528 topics
2160 Replies

Prepaid

330 topics
1392 Replies

Other

990 topics
3837 Replies

MariyaBeginner

Plans & Add-ons

Data across Canada

Hi, I am from Montreal (Quebec) and I have a Canada-Wide unlimited minutes and 70 Gb. I’ll be in Toronto (Ontario) for the summer and I wanted to know if I can use my data there without any supplemental charges since it’s in another province. Thank you very much.

aamiranis96Beginner

Billing & Payments

Koodo bill paid 9 days ago but still reflecting in dues

I have made the payment of the bill generated through CIBC bank account. Its almost 9 days and I haven’t received the conversation of the payment and bill is still reflecting in my dues.

PerplexedConnector

Plans & Add-ons

Can’t Pick A Perk

Hi, I signed up for a different plan this month. For 2 weeks I’ve been prompted to pick a perk. I want SMS international texting, but every time I try to pick it, I receive an error and a message saying to try again in an hour. I’ve tried over a dozen times. This is the transaction ID I received most recently:1714148317682156876

Jendart99Beginner

Billing & Payments

Billed for International Roaming once back home

Good afternoon, I am reaching out for help as I traveled internationally from February 26 to March 3. It said I didn’t need to turn off the easy roaming after my trip as it wouldn’t bill me for it when I am in canada. It has charged me $16.00 a day since March 3. How do I get t his fixed? Jen

Amirali MaheraliConnector

Billing & Payments

Extra Roaming Charges

I got $14.00 charged on my last bill for roaming which I did not use.Kindly credit my account.

jwclBeginner

Tips, Tricks & Troubleshooting

Physical SIM data not working

I recently went to the US and used an eSIM for data only. Once I got back to Canada I deleted the eSIM and my phone shows the 5G signal, but every app gives the prompt “no internet connection”. I’ve tried removing the SIM and putting it back in, restarting the Cellular Data Network, restarting my phone multiple times (haven’t tried factory reset yet though), turning cellular data on and off, etc. Has anyone else had this problem? (I have a iPhone 13 pro max).Thanks in advance!

helppppppppppppppBeginner

Billing & Payments

paid my prepaid account by mistake instead of the postpaid one

I was previously a prepaid customer. I paid $70.28 on I believe december 22 2023 by mistake to the prepaid plan when I should have paid it to the monthly plan. Can I get this money credited to my monthly account? thankyou

Billing & Payments

Roaming charges with roaming turned off

A little frustrated, trying to contact koodo self server (only call back is possible) so now I'm forced to have my roaming option on on my sim card under settings just to hopefully see what's going on. I was reviewing my bill and noticed that almost every single day koodos usage portion was marking a roaming charge on my end. I have had my roaming off, my mobile data off. I have not received or made any calls. I have not sent any msgs. I'm extremely annoyed. Koodo assist says no minutes or msgs sent so far, well yeah but your online usage tracker has me down for 15 minutes every single day. What's the use of having "roaming" off if I'm going to be charged anyway. I'm thinking to fully take out my sim now because I'm lost.And it's all under minutes btw, nothing in msgs or data (one sms received from koodos automated offers one). I've made no damn calls.Like what am I supposed to do. Now I'm waiting for a call back with my roaming turned on to see what the heck is going on. And this is w

MagpieBeginner

Billing & Payments

bill due the 25th but dont receive until the 28th

My phone bill is due the 25th of each month but I don’t get it until the 28th I cannot access the bill until the 28th either. Does that count for a past due bill? Is that just how it works?

rollyNConnector

Tips, Tricks & Troubleshooting

Attempt to transfer cell # from Bell stalled. Now get HB1 error when I try to use iPhone to place call

Started transfer 14 hours ago.

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