Hi, I signed up for a different plan this month. For 2 weeks I’ve been prompted to pick a perk. I want SMS international texting, but every time I try to pick it, I receive an error and a message saying to try again in an hour. I’ve tried over a dozen times. This is the transaction ID I received most recently:
1714148317682156876
+4
Hi there
We’re sorry to see that you are experiencing difficulties with the perk system. We have summited a form request for the perk, Unlimited International SMS, to be added. It does have a delay and will be applied within around 24-48 hours.
We recommend that you doublecheck the Self Serve account and reboot the device before use.
Ok! Thank you very much for submitting a form on my behalf. I’ll check back again in a day or two and see if the change went through.
all the best!
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