Plans & Add-ons

Hi , i lost my phone about a month ago and luckily i had phone protection plan with koodo.Back then i started using my old phone untill koodo send me a new phone.I had to travel for business back then and returned yesterday. Koodo sent me a new phone and its been sitting in my mail box all these days.Would my phone protection plan still be valid if i start using it now ? Would it effect any of my future claims , saying the phone was not used for a long time ?

Hello, I have unlimited US+Canada plan(Talk+Text+Data). I have been transfered to my USA location office. Can I continue using this plan for unlimited time as long as I pay my bill and connect to a partner network here in the USA? Is there a time limit as to how any days can I be outside of Koodo network?

Each time I try to activate Disney+ is asks to choose a subscription amount. I do not want to pay extra, this happened once already. I realized I was getting double billed and decided to try again by signing up under my husband to avoid Disney using my old Disney account. 

I just (March 27th) signed up with a prepaid one year plan, And my account shows that my plan expires on March 22nd

I am having a problem with tab plans since it only shows tab mid and the full price for the device. Last week I can still see the plans and when I decided to upgrade my phone, the tab plans are not showing when I log in my Koodo account.

​@Flo Koodo About 3 weeks ago I made a post about the 30 day Travel Pass for Europe but my post got deleted. Some people had issues with renewing the pass again after 30 days while in Europe and you mentioned that we could always message here and you could help with the renewal. So the trip to Europe would be for 4 to 5 months. Can you confirm that renewing consecutive Easy Roam Travel Passes to Europe will not be an issue? The reason I am asking is someone mentioned to me that your services might be stopped because you cannot use this type of service exclusively for a long period of time. They mentioned that Freedom Mobile has Roam Beyond but if your services are exclusively outside of Canada for more than 63 days it will be stopped. I am now wondering if Koodo has something similar where you cannot use roaming exclusively for a length of time outside of Canada? Thank you in advance.Edit: I just checked with a rep at Telus and their roaming plan is only meant for 30 days only with no

I purchased easy roam but my flight was cancelled and I will no longer need it. Will I still be charged if I don’t use it or is there a way to cancel it somehow? 

Hi all, if I purchase the 30 day Europe easy roam, can I use it from more than one of the European countries listed if in Europe for consecutive days? For example, a.21 day road trip from Croatia to Slovenia - would the 30 day easy roam work in both countries. Thanks for your advice!

I am going to the United States and would like to use my phone there but I’m not sure how to add a data plan so that i can text and call and use social media. Anyone know how to add to my data plan?

Traveling to Europe in the next few weeks, and need to understand if the Easy Roam Travel Pass includes data usage in the bundled price.  Verbiage on the info page says “Access your monthly rate plan, including unlimited talk and text”. Does “access your monthly rate plan” cover the data portion of the account?Thanks

Does the International Easy Roam include data? If not, how can I add data for travelling in Europe?Thanks. 

I have a US roaming and talk booster add on but I tried last night in Oregon and neither is working. They have worked on previous trips. I can't find any way to contact Koodo directly beyond their ai chat which wasn't helpful. Any suggestions on how to contact them while down here?

Hi, the canadian government sent me a letter for a senior’s discount for my internet but I wanted to remain with unlimited data seeing I watch my shows on Prime with internet. The plans they shared have limited data. Can someone help me please! Thanks

I have a $15 base plan with 100 minutes. I saw unlimited incoming calls in ad. But, when I checked my usage I found that both incoming and outgoing calls are count towards the minutes. Koodo assist says weekend and night time are free. Can someone elaborate what exactly 100 minutes mean?

I have international easy roam - will this cover Mexico?

I have the original stream + package (netflix,apple TV+, Discovery+), and i want to add this new stream + package (netflix, disney+, prime) , can I have both on one account?

Hello. I have Canada US plan. It works in Puerto Rico?

Hello, I’ve just added an easy roam travel pass to my account for an upcoming trip (the 30 day europe one). I have a few questions about the details:-I am wondering what my settings on my phone  should be once I land in Europe: should I have roaming off or roaming on? -Do I need to also enable easy roam on my Koodo account? Or are the two separate things?-what kind of calls can I make/receive without charge? My current phone plan allows for unlimited calls within Canada. For example could I make a phone call to Canada for free? -can I travel to multiple European countries on the list without problem?thank you for your help :) 

I have been watching netflix for quite some time since before primes ads started and had paid prime before moving to stream+premium. After finishing my binge watching of netflix I moved over to the prime platform for some bing watching and there were ads. Thought i chose the stream+premium when i moved my platforms over. Never thought anything of it. Few weeks go by and i get frustrated with the ads so i check, i do have stream+premium but i have ads on prime. I thought premium took the ads away did it not? Whats the premium? Whats the basic lol?

Does the Canada-US roaming with data, talk and texts 120 GB of Shock-Free Data at 5G speed plan include calls placed from canada to US without roaming on? Or does it mean its stricktly limited to use while roaming/traveling? 

Hi, I've had the 30 day prepaid plan for 15$ each month for many years. However, I recently saw what seems like a better deal with the 360 day plan. What I want to ensure before switching is that I wouldn't lose access to the booster add ons I have already bought while on the 30 day plan.

I got an Apple Watch 10 for Christmas, is it possibleTo add it to my current plan?

I'm just not sure because the Canada only plans specifically say unlimited minutes and unlimited messaging whereas the Canada-US plans just say "Canada-US roaming with data, talk and texts". And I don't mean the unlimited international text perk. I mean while I'm in Canada(and I guess the US) are talking and texting to other Canadians(and I guess Americans) unlimited or limited. I don't specifically need a can-us plan but rates are good at the moment and it would be nice to not have to worry about roaming on possible future trips.

I just switched to the Canada- US plan. Do I keep the Easy Roam activated, or should I deactivate it? I don't want to get charged daily on Easy Roam, much cheaper to change the plan!Thanks everyone!Jen

Hello, I have an account with Koodo that has 2 active numbers. I want to port out one of them which means that the other will stay active with Koodo and the account will stay active. if I receive a winback deal from Koodo, can Koodo port me back to the same account since it is still active ? or it has to be a new account. Thanks