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All discussions about Koodo plans and add-ons.

  • 1,077 Topics
  • 3,852 Replies
1075 Topics
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hightidesBeginner
posted in Plans & Add-ons
Call Fails UsS Canada Plans

To pass on my recent US Canada Plan experience which was very frustrating. We were traveling in New Hampshire last week and we experienced call fails repeatedly with one of our plan phones and then both phones at times. The Koodo carrier most of the time was AT & T. We even went to the local AT & T store to see if there was a solution.There was not. Our local Canadian Kiosk store was not able to help.We did the 611 Koodo call and it was disastrous to get someone live to help or explain our problems.The call service was intermittent at best and we were disappointed with the capabilities of our US Canada Plans and totally frustrated at our inability to get helpNovices like us beware it was not fun Food for thought 

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Bernard Koodo
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ChelaxBeginner
asked in Plans & Add-ons
Double billed Stream+

Hello, I signed up for Stream + in April. I followed instructions and linked up my existing Netflix and Amazon accounts. All are activated and I double checked to see Prime plan shows up as partner billed to Koodo. I've now been double charged for Amazon in April and in May. How to fix this issue and get refunded for being charged twice?Thx

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Trev XBeginner
asked in Plans & Add-ons
Just changed from prepaid to monthly. Will I lose my Booster Add-ons?

I’ve been on an old prepaid $15 per 30 days plan since 2018. 3G speed. 100 minutes Canada wide calling. Unlimited texting. 250mb of data. About 3 months ago I purchased a 2GB Booster Add-on for $30. I rarely ever use data, but I like to have some just in case. This plan has served me very well. I was recently offered a much better plan for the same price. $15 a month. 4G speed. Unlimited texting and calling. 5GB data a month. I took the plan. New SIM card is on the way in the mail. My issue is: That $30 I spent on the 2GB Booster Add-on back in March is going to waste. I haven't even used 1MB of it yet. If I was to call Koodo and ask for $30 credit, would they oblige?

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Allan M
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Lmallon2008New Member
asked in Plans & Add-ons
data not correct

I just updated my phone and plan through self serve and now it’s saying I only have 5gb instead of the 50gb my new plan should have 

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Hugger1
Hugger1Advisor
asked in Plans & Add-ons
Call display restrict

In my possible add-ons there is something called "call display restrict."  I was wondering what exactly this is.

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Hugger1
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SODMember
asked in Plans & Add-ons
Verifying roaming

I'd like to know how to make sûre I am not roaming while using airalo eSIM card. In the process to turn on the eSIM card it tells me to turn on the roaming and make sure the roaming with my main physical SIM card is off, which I did, but I'd like to know if there is a way to check live with koodo that I'm not roaming. 

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TaenyunBeginner
asked in Plans & Add-ons
Seasonal Hold Plan

Can anyone please tell me how to remove my seasonal hold plan?My current mobile plan has been replaced by a seasonal hold plan, and I want to return to my previous mobile plan. However, I cannot find a way to switch back to the original plan. They only suggest more expensive mobile plans, and I don’t want to spend too much.I also tried to schedule a callback, but since my mobile plan is on hold, I cannot do it.I really don’t know how to solve this issue. Please help me get back to my original mobile plan.Thank you! 

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Tmo1975Beginner
asked in Plans & Add-ons
Stream Plus and Netflix Issue

Hello,I signed up for Stream Plus and I already had an existing Netflix Account.  I followed the link to activate it and I got in (although I found it odd that all of my watch history was gone, not as it was promised to be the same).  Long story short - I am still being billed for Netflix even though I am paying for the Stream Plus though Koodo.  I called Netflix and they refunded me but they told me to contact Koodo to make sure it’s linked and doesn’t happen again.  Calling Koodo is not a fun task so I thought I would ask here first.  

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Allan M
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EverlastingBeginner
asked in Plans & Add-ons
do i need roaming in the US?

I want to visit the us next month and j was wondering if i needed to buy roaming data or if my normal plan would work there anyway?

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GreenOOConnector
asked in Plans & Add-ons
Stream+ Bundle

Hi,I have Stream+ on my account for over a year, which has always included Apple TV+.  I recently was asked to log into Apple TV+ again, and when I did, my account no longer had paid access and I was being offered a free trial. I checked my Koodo account and mobile services, and Stream+ is still listed and Apple TV+ is still listed under that package, and the package cost has not changed from the original amount. Can someone explain what is going on? Thanks, Green 

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bharatrpOrganizer
asked in Plans & Add-ons
Forced to pick a phone while changing plan

When I login into Koodo → Shop → Plans, All the plans it shows is forcing me to buy a phone. I don't see any plans with the option to Bring my own phone.  Also last month by plan amount changed from $45 to $49 and after that I am not able to switch plans without buying a phone. Is this normal?

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arcticgypsy88Beginner
asked in Plans & Add-ons
Prepaid - Data Booster no longer showing

Issue: Data booster usage not showing  (prepaid)I purchased a 1GB data booster on May 11.  It showed under usage.  I have purchased them in the past have never had an issue.    I checked it they other day it showed correctly.   I went to check it tonight, and it’s not even showing at all.  I can see the Minutes addon, but not data.Under Data usage:  it is only showing up to May 19th (today is May 21).  I have no way of telling how much is left.Prior to today, it showed the followingMinutes: 100 (0 used)Data 500mb:  2mb leftData 1gb:  (can’t remember how much was used but it wasn’t too much) 

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Flo Koodo
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MarkO'DOrganizer
asked in Plans & Add-ons
Keep same promotional discounts and add-ons with phone upgrade?

We are upgrading our phone and would like to keep the same plan, including the promotional discounts and add-ons we got at the time.  It looks like we are being given the option of the same plan without the discount and without the same add-ons available..  Is there a way to keep what we have? 

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Sophia
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EAMBeginner
asked in Plans & Add-ons
Plan Has Not Changed On My Phone After 5 Days

I changed plans 5 days ago using Self Serve and my Android phone is still showing the old data cap. How do I activate the new plan?

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SmallwildflowerblossomRockstar
asked in Plans & Add-ons
unable to select perk, says not added

Despite selecting free perk, it says no perk selected since I added a new phone.   I have logged in numerous times to do this selection of rollover minutes.   

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Flo Koodo
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V DBeginner
asked in Plans & Add-ons
Change my Plan (to a lower cost)

I am currently paying $50 for 70 GB of data. When I go to the Koodo website (without logging into my account), there are options for $39 and $44 a month. How can I change my plan to these? When I log in, I only see more expensive plan options.

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Dinh
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KennyCBeginner
asked in Plans & Add-ons
New Zealand

Is New Zealand included with Australia in the unlimited long distance pack Perk? 

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Flo Koodo
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LorraineAlbertBeginner
asked in Plans & Add-ons
Text saying data unpaused

I received a text this morning saying that my data was unpaused since I was starting a new billing cycle. I only used 20% of my data last month, I have no add-ons, not clear why I getting this message? 

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angelap456Beginner
asked in Plans & Add-ons
Data gbs not what it should be

I just switched my plan to the 20gb a month for data plan. When I checked my data usage it days that I have a total of 18.7 gb.Is there a reason for it not being at 20gb when that's what I'm paying for and that's what the plan says it is for? 

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SHINEEConnector
posted in Plans & Add-ons
Your response of customer service

My basic plan increased by $6 after only 6 months since I opened the Koodo account. I was never informed about this when I signed up with Koodo. I thought I had committed to a 2-year plan with a locked price. When I asked what happened, Denis (the Master) simply advised me that if I'm not happy, I could switch carriers. It feels like Koodo lured me in with a cheap plan, only to take advantage of me afterwards. Since Denis suggested switching carriers, I'm now exploring other options such as $19/month, $29/month, or even plans with the same price at $35/month with another carrier. I'm so disappointed with Denis's response

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Dawn_cpBeginner
asked in Plans & Add-ons
rollover data and plan changes

Will my current data balance (which includes a large sum from months of rollover) be transferred when i change my plan to “US/Canada roaming w data, talk and text”?.  Do i need to select the rollover data perk to save this collected data?

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HannahHBeginner
asked in Plans & Add-ons
Cant change my plan back in self serve!

Went on vacation recently and had to upgrade to a US plan. Now self serve won’t let me go back to my old one and I’m stuck paying for the US plan I don’t need or use. Before I switched it gave my options. Now it doesn’t.Seems scummy to force you into keeping a plan and not mentioning you can’t change it back after.

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Dinh
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Faith LarissaConnector
asked in Plans & Add-ons
Can't Subscribe to Stream+

I want to sign up for Stream+, but no matter what credit card details I enter, it says there was an issue processing my payment. I am sure that the postal code is correct, I’ve also cleared my brower’s cache and it is still not working. Any ideas?

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Bernard Koodo
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ricowrBeginner
asked in Plans & Add-ons
Canada-USA Roaming plan and tethering

I’m thinking about changing my plan to the  “Canada-USA roaming with data, talk and texts.”   However, I’ve been unable to determine whether or not there are any restrictions on tethering with this plan (and the AI Chatbot was decidedly unhelpful).  Does anyone have insight into this? Thanks much. 

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RlukecoBeginner
asked in Plans & Add-ons
VoLTE mess

Hi, I noticed my VoLTE wasn't working so was doing some reading and saw that sometimes things were not working properly on Koodos "backend". I thought that if I removed it from my add-ons then added it again it may rectify the problem. However, once I removed it from my add-ons the option to reinstate it didn't return. Just wondering if there is any way to have it added back into may add-ons and have someone make sure everything is good on their "backend" without scheduling a call. Thank you.

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