Koodo Community

- - Knowledge base
Updates
Ideas

Community
Managing your Services
Plans & Add-ons

Plans & Add-ons

All discussions about Koodo plans and add-ons.

1,040 Topics
3,943 Replies

When you subscribe we will email you when there is a new topic in this category

1040 Topics

Recently active

Most replies Most views Newest first

curlingqueenBeginner

asked in Plans & Add-ons

VeteransConnector

asked in Plans & Add-ons

Calling to Canada from Hawaii

We have the 1000 min LD add on. Can we make a call from Hawaii to Canada without additional charges?

3 months ago

Patricia Ellen BartlettBeginner

posted in Plans & Add-ons

Device Care Complete being denied

I am one of thousands running into issues with the third party company Asurion denying a legitimate insurance claim with a device. On Dec 18, 2023 I accidently dropped my phone and got two little holes in the screen. I started a claim right away. Asurion denied this claim for not seeing “Air Time (phone call)” on the device.I started a new claim confirming I had a phone December 17, 2023 on that device. That claim was denied. Of course, the device screen went black December 20, 2023 while I was using it for communicating with my friend, and as well as a women on Facebook marketplaceI started another claim but also went through the Better Business Bureau (they were just as useless).Asurion then tried to claim via the Better Business Bureau that I was using a different device with my SIM card the day I dropped the Samsung. I did switch the SIM to my TCL Flip 2 on December 22, 2023 to be connected to people but only because I had no phone to use with the Samsung broken. Asurion still has

3 months ago

mfitMember

asked in Plans & Add-ons

International Calling

How can I activate international calling? The pay per use international calling is in my self service tab, but I still can not make calls.

3 months ago

Pete MConnector

asked in Plans & Add-ons

What countries are included in the "1000 Intl LD min Bonus V2" add-on?

I presently have a free add-on “1000 Intl LD min Bonus V2”, but I’ve forgotten the details and cannot find them anywhere on the site.What countries are included in this add-on? Does the list change from time to time, or is my list of countries ‘locked in’?If I change to a different monthly plan, can I transfer this add-on as-is?My current plan also specifies “ Unlimited international messaging (text & picture) “. What is the difference from the perk called “ Unlimited International SMS (from Canada) “?

3 months ago

1954KBCHBeginner

asked in Plans & Add-ons

new year new number

I have been plagued with nuisance calls from unsavory associates. I want a new private phone number to proceed into the new year. I've tried to find the link on on you web page to no avail. It is getting frustrating to even access Self Serve. Your system keeps circling back to a previous page each time I try to access services. I am even having difficulty try to set up a call back. The system again does a complete cycle back to a previous step or page.

3 months ago

CrunchieRockstar

asked in Plans & Add-ons

Spending a month ih Florida, home phone question?

I have a ZTE home phone, we’re going to Florida in April for a month. Can I bring the module with me and will it work and at what cost? Also have a prepaid account with my iphone, how does that work?Tks

3 months ago

Tony ChMember

asked in Plans & Add-ons

Texting without Easy Roam

I went to Japan and sent a text to Canada with roaming disabled on my SIM card, yet was still charged Easy Roam $16.00. Is this an error or did I need to disable easyroam in self serve too?Without easyroam, it seems like the text would’ve cost me $0.60 - is that correct?

4 months ago

RickTLeader

asked in Plans & Add-ons

Refer a Friend

I convinced a friend to sign up for the $35/50gb plan. He was told by a rep he could not use the Refer a Friend discount on that plan. Is that true?

4 months ago

StoftyRockstar

asked in Plans & Add-ons

Disabling Instant Voicemail?

Hi everyone,I added Visual Voicemail to my account this evening. I also have Premium Voicemail as my free perk which includes Instant Voicemail.After adding V/Voicemail, I am still getting Instant Voicemails. Can this be removed from my account or do I need to remove Premium Voicemail?Thanks,Steve

4 months ago

YYC_DiverRockstar

asked in Plans & Add-ons

Tab Mid and free texting perk.

Poking around the website, there’s a deal for 60GB data for $50 so I decided to upgrade. At the same time I ordered the Google Pixel 8 for $10 x 24 tab. To arrive at the $0 upfront for the phone (as advertised) I had to choose Tab Mid. Going through the ordering pages it said that I will be able to add a free perk after completing the order. I don’t see an option to add free texting (one of the advertised perks).What gives? Anyone know how to add it?

4 months ago

jennyus98Beginner

asked in Plans & Add-ons

Internet promotions

Hi, its unclear to me how long the $20/month off on internet currently being offered will last. What is the promotion end date thanks!

4 months ago

CrumbosBeginner

asked in Plans & Add-ons

Two Numbers on Account

I recently ordered two SIM cards (different order numbers) that had the black friday deal, $34 for 40 GB. I got two emails for the account numbers, but the account number was the same for both emails. Now when I log onto self-serve, one number has the deal but the other number does not have the deal. Why did this occur? I also do not want these numbers on the same account. I assume I should contact Koodo regarding this?

4 months ago

sketchysamuraiBeginner

asked in Plans & Add-ons

unlimited Data Perk

Happy 2024 everyone! I recently joined Koodo as part of the Telus Fiber hookup in our house. while I was negotiating the plans I was explicitly told there was an option to throttle or pause data on the phone plans to prevent the kids from going over. on the website it actually states this is an option however now that I’ve moved our phones from Rogers to Koodo I don’t have the unlimited Data perk available, just rollover. Obviously this is a little disappointing but I’m starting out assuming it’s something I’m missing and not a deliberately misleading assurance I was given from Koodo’s rep. it was a really great conversation and I’m hoping it keeps going this was lol. can someone help me out making sense of the current situation? thanks!

4 months ago

CdnRoseConnector

asked in Plans & Add-ons

Premium voicemail- does it have to go through text messages?

I added premium voicemail to my business phone and now voicemails are all going through as text messages with audio clips. Just wondering if I can change settings so it doesn’t do that.

4 months ago

bpaqsBeginner

asked in Plans & Add-ons

Adding Internet + user

Hello,I would like to sign up for Koodo Internet. However, I would like to have in my girlfriend’s name as her company will be expensing the bill. We would like to enjoy the current promotion of $20 off when you bundle your phone (In this case, My phone) + internet bill (her bill). Is this possible to do?

4 months ago

NithiConnector

asked in Plans & Add-ons

Enable International call

Hi there,Could you please enable international calling for my all 4 lines in my account? I already have all the related add on mention here in the community but it seems like it requires manual intervention from your team.Thank you!

4 months ago

CheapoBeginner

asked in Plans & Add-ons

Ontarian with Quebec number: Can I switch to Koodo and keep my phone number?

My wife and I started with another carrier when we lived in Quebec. We’ve kept those number when we moved to Ontario in 2020. We’d like to switch to Koodo. Can we keep/transfer our Quebec numbers to Koodo even though they are QC number and we live in ON?

4 months ago

Tai BuscusBeginner

asked in Plans & Add-ons

Upgrading phone on a decade old plan

I have a Galaxy A5, and my plan is $30 a month, no data, that I’ve just been carrying over from when I got my first phone at 14 lol. I’m planning on buying a new Galaxy directly from Samsung to avoid having to upgrade my plan/tab (and so I can get it in green), but I’d like to confirm with someone who has experience that I definitely won’t be pushed to upgrade the plan if I take this route. As an afterthought, do all phones automatically have access to the 5g network or are people paying a premium for that, like fiber optic internet? As you can tell by my current model, I haven’t got much experience with upgrading phones lol

4 months ago

Maple21Beginner

asked in Plans & Add-ons

Loyalty department

How can I contact the Koodo Loyalty department to ask for a better rate than I have and better than what is advertised on the website.

4 months ago

JkcadeeBeginner

asked in Plans & Add-ons

Is visual voicemail included in the plan?

Is visual voicemail already included in the plan or is it an add-on? If it is an add-on, how do I request it and what is the price? I am using an iPhone so visual voicemail is very important for me.

4 months ago

CanadaCool622Advocate

asked in Plans & Add-ons

Switched to a 5G plan but not getting 5G, and my perk isn't changing

Hey, I switched from a 4G plan with Speed Boost to a 5G plan and chose the data rollover perk. Got the plan change e-mail instantly but so far it doesn’t seem that anything has changed. Still only getting LTE despite having 5G enabled on my Note 20 Ultra, and the account page is showing the 5G plan but speed boost is still there. Already tried rebooting a few times and no change. What is going on?

4 months ago

ExtremeAdvisor

asked in Plans & Add-ons

Koodo's Network Coverage 4G vs. LTE

Do 4G and 4G LTE plans have different coverage? Or is the coverage the same, with the only difference being uncapped speeds on the LTE plan? The map seems slightly confusing with two different 4G coverage options. Can anyone clarify this for me? Thanks.

4 months ago

Page 5 / 42

Leaderboard

Terms & Conditions

Sign up

Already have an account? Login

Username *

E-mail address *

City

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Koodo Community