Welcome to the Community!

Ask questions, get answers and share ideas below.

SIGN UP TODAY

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Recent Conversations
Conversations 1 - 20 of 33912
Photo of Taylor
Need my order cancelled before it ships ASAP! Can’t get in contact with any help from Koodo!
I emailed the Koodo store support email and also left a voicemail since no one answered because I am trying to cancel an order. I’m not s...
  • 1 me too
  • 0 replies
  • Question
Photo of Ober Reid
Can you get Area code 506 433-XXXX numbers for home phone?
  • 1 me too
  • 0 replies
  • Question
Photo of Tim Mosdell
VoLTE & Wifi Calling.
Going down through the posts of other users, I have noticed a September 18th date for the launch of VoLTE, but no mention of Wifi Calling...
  • 9 me toos
  • 51 replies
  • Question
  • Answered
Photo of Janice Bergen
My new cell phone bill came in and was due on the same day it came in. Some how I don't think that is correction
My cell phone cycle is the 17th of the month. I just received my bill today (it's the 20th) and it says it's due the same day as the begi...
  • 1 me too
  • 2 replies
  • Question
Photo of Sunmeet Lamba
How do I contact the Koodo Webstore team and speak to someone about my order?
How do I contact the Koodo Webstore team and speak to someone about my order?  I have called the  1-844-566-3697 number numerous times bu...
  • 1 me too
  • 7 replies
  • Question
Photo of Sharon Ozon
I added a talk booster and it seems to be missing from my account. Has this happened to anyone else?
  • 1 me too
  • 1 reply
  • Question
Photo of Mike Tonchin
I was in Canada not USA
I was in Ganonoque, ON a couple of weeks ago and kept getting text messages saying Welcome to USA. I just got my bill and was charged $14...
  • 1 me too
  • 2 replies
  • Question
Photo of CSorley
charged for roaming when not in US
Hello,  I am receiving roaming charges on my bill for both international data and text.  I have not been in the US for a while.  I live i...
  • 2 me toos
  • 1 reply
  • Question
  • Answered
Photo of Cyril Siteman
I need to change my plan for the second time in the same billing cycle. The auto reply is no. Can this be changed
I have a byop plan. I updated my plan when a better rate for data was offered. Within a couple of days an even better data plan for the s...
  • 1 me too
  • 2 replies
  • Question
Photo of Daniel Posada
different kind of voicemail activation
Whats the difference between One standard greeting, one personal greeting (60 seconds max.) and one extended absence greeting (60 seconds...
  • 1 me too
  • 2 replies
  • Question
Photo of Dave Arnett
LG G6 Photo Erasing
I have an SD card in my LG G6 and have it set to save my photos on it. It still saves the photos on the internal phone storage at the sam...
  • 1 me too
  • 1 reply
  • Question
Photo of Keeley Cook
I placed an order for an iPhone 8 and never recieved an email.
I placed an order for an iPhone 8 a few days ago. I never received an email with any information. I was only able to get the order number...
  • 1 me too
  • 4 replies
  • Question
Photo of Kaitlyn A. Peachey
Double Value Booster Add-On mistake..
Last night I was trying to purchase a double value talk booster, however I didn’t realize (didn’t look) that there was an option in the ...
  • 1 me too
  • 1 reply
  • Question
Photo of Dony Benny
Phone bill
A couple of weeks before i switch to koodo and i received bill of 102 CAD. And it includes partial charge of 10 cad . Can i know what kin...
  • 1 me too
  • 2 replies
  • Question
Photo of j.e
Help! Deadline of tomorrow and Order HFO21095737 still being verified...
Help! My order HFO21095737 is still being verified but the promotion I entered with the order expires tomorrow. Is there anyway to rush t...
  • 1 me too
  • 4 replies
  • Question
Photo of Christian Kenneth Santos
Order Verification for Order HFO21042578
Any updates for my order? I messaged Koodo on FB but the message hasn't turned to blue check yet after 24hrs. I ordered last Aug11
  • 1 me too
  • 3 replies
  • Question
Photo of Betty Latimer
No shipping information!
Been a week and I have tried to contact the webstore via email and phone! Order number: HFO21057131 only got the confirmation email when ...
  • 1 me too
  • 3 replies
  • Question
Photo of Renie Brant
How long after changing your number will it show up
  • 1 me too
  • 2 replies
  • Question
Photo of What the hell Is going on
I didnt get my omey back
I bought for my mother a plan for her phone 2 months ago. I did it under my name since she doesn’t speal english. I bought the sim carf ...
  • 1 me too
  • 1 reply
  • Question
Photo of Brenna
International Voice Roaming question
On my plan I have I have International Voice Roaming.  I will be travelling to the East Coast of Canada and only using my cell to take pi...
  • 1 me too
  • 1 reply
  • Question