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92,882 Topics
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166,993 Members

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Help others

rex_tonyBeginner

Disney+ is not activating from stream + subscription link

Asap i click on the Activate link for Disney. A disney page comes out saying an error occured. then brings me to their home page.tried opening regular account with just regular email. gives me email invalid error.the Other two is worked fine.i did not have a Disney account prior

HannahHBeginner

Plans & Add-ons

Cant change my plan back in self serve!

Went on vacation recently and had to upgrade to a US plan. Now self serve won’t let me go back to my old one and I’m stuck paying for the US plan I don’t need or use. Before I switched it gave my options. Now it doesn’t.Seems scummy to force you into keeping a plan and not mentioning you can’t change it back after.

DAMHBeginner

Billing & Payments

Monthly rate increased with out explanation in May,

I noticed in my May 2023 bill, 2 of my 3 phone plans increase from $50/ month to $53. The 3rd phone remained at $50/month. I don’t know why there was an increase in my monthly rate for 2 of the phones.

zach2023Advisor

Plans & Add-ons

would like to get my plan back without paying a 30 dollar service fee

I posted earlier about my 34 for 50gb plan that had a price hike of 5 dollars after only 4 months with koodo.I have noticed im not the only one that is taken aback by this from the number of posts about in the last day. i would like to get my plan back as i was told by a customer loyalty rep that was possible but i do not want to be charged 15 dollar fee per line. i know you say you have to charge that if you do the change for me but as i cannot do the change myself i would like it waived as i said in my earlier post that was ignored.Now before koodo rep responds about reading terms of service or trying to use self serve i have read them and i cant get that plan on self serve. also no there are no better plans on self serve accept for the ones that cost more with less service or dataIf you could tell me who to talk to or maybe if you could actually provide customer service to your customers that be appreciated.

kumaree.beedasyOrganizer

port issue from public

Please help me in transferring my public mobile to koodo

Kyeguy77New Member

Billing & Payments

self serve sign in

I am unable to change my plan because I can't sign into the self serve. It tells me my postal code is wrong but I can't find out which postal code I used to make this account. Not sure what to do.

NaufalBeginner

Billing & Payments

Pause Billing

I’ve already paid for pausing my plan, yet I still receive a bill, what I supposed to do?

supyoConnector

Billing & Payments

Mystery bill hike with no notice

My bill went up this month by $5 without any notice. My plan fee was changed without any notice, I’ve been a customer of Kodoo for a very long time and am a little ticked. Can’t even call customer support to ask about this either? This is brutal. Someone please get back to me. I don’t want to leave Koodo but SaskTel has been offering me promotions to transfer over to them. After this mystery bill hike and no options to contact customer service other than this forum thing I am seriously thinking of cancelling and moving to SaskTel.

Faith LarissaConnector

Plans & Add-ons

Can't Subscribe to Stream+

I want to sign up for Stream+, but no matter what credit card details I enter, it says there was an issue processing my payment. I am sure that the postal code is correct, I’ve also cleared my brower’s cache and it is still not working. Any ideas?

LeoleoliuBeginner

Plans & Add-ons

Did not get promised plan

I was calling to a Koodo sales rep. with her id “LJCH”. She promised I can get $30 for 40gb if i can transfer from Fido to Koodo, and I took it and let her finish the setup for me, which costed an hour. However, wehn i check my plan online by myself, I found my plan is $34/20gb, and I called to speak with anotehr rep. and she agreed to change my plan to $30/30gb, and the previously agreeed 40 gb plan is not avaliable. So I would like to ask if there is anything Koodo could do in this situation and what could we do if some sales rep. promise plans that dose not exist.

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The place to ask all of your phone related questions

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Purchases & Returns

298 topics
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Tips, Tricks & Troubleshooting

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The place to ask all of your Koodo related questions

Billing & Payments

Billing & Payments

1046 topics
4187 Replies

Plans & Add-ons

Plans & Add-ons

1041 topics
3944 Replies

Self Serve

468 topics
1916 Replies

Prepaid

317 topics
1352 Replies

Other

905 topics
3539 Replies

rex_tonyBeginner

Disney+ is not activating from stream + subscription link

Asap i click on the Activate link for Disney. A disney page comes out saying an error occured. then brings me to their home page.tried opening regular account with just regular email. gives me email invalid error.the Other two is worked fine.i did not have a Disney account prior

HannahHBeginner

Plans & Add-ons

Cant change my plan back in self serve!

Went on vacation recently and had to upgrade to a US plan. Now self serve won’t let me go back to my old one and I’m stuck paying for the US plan I don’t need or use. Before I switched it gave my options. Now it doesn’t.Seems scummy to force you into keeping a plan and not mentioning you can’t change it back after.

DAMHBeginner

Billing & Payments

Monthly rate increased with out explanation in May,

I noticed in my May 2023 bill, 2 of my 3 phone plans increase from $50/ month to $53. The 3rd phone remained at $50/month. I don’t know why there was an increase in my monthly rate for 2 of the phones.

zach2023Advisor

Plans & Add-ons

would like to get my plan back without paying a 30 dollar service fee

I posted earlier about my 34 for 50gb plan that had a price hike of 5 dollars after only 4 months with koodo.I have noticed im not the only one that is taken aback by this from the number of posts about in the last day. i would like to get my plan back as i was told by a customer loyalty rep that was possible but i do not want to be charged 15 dollar fee per line. i know you say you have to charge that if you do the change for me but as i cannot do the change myself i would like it waived as i said in my earlier post that was ignored.Now before koodo rep responds about reading terms of service or trying to use self serve i have read them and i cant get that plan on self serve. also no there are no better plans on self serve accept for the ones that cost more with less service or dataIf you could tell me who to talk to or maybe if you could actually provide customer service to your customers that be appreciated.

Kyeguy77New Member

Billing & Payments

self serve sign in

I am unable to change my plan because I can't sign into the self serve. It tells me my postal code is wrong but I can't find out which postal code I used to make this account. Not sure what to do.

NaufalBeginner

Billing & Payments

Pause Billing

I’ve already paid for pausing my plan, yet I still receive a bill, what I supposed to do?

supyoConnector

Billing & Payments

Mystery bill hike with no notice

My bill went up this month by $5 without any notice. My plan fee was changed without any notice, I’ve been a customer of Kodoo for a very long time and am a little ticked. Can’t even call customer support to ask about this either? This is brutal. Someone please get back to me. I don’t want to leave Koodo but SaskTel has been offering me promotions to transfer over to them. After this mystery bill hike and no options to contact customer service other than this forum thing I am seriously thinking of cancelling and moving to SaskTel.

Faith LarissaConnector

Plans & Add-ons

Can't Subscribe to Stream+

I want to sign up for Stream+, but no matter what credit card details I enter, it says there was an issue processing my payment. I am sure that the postal code is correct, I’ve also cleared my brower’s cache and it is still not working. Any ideas?

LeoleoliuBeginner

Plans & Add-ons

Did not get promised plan

I was calling to a Koodo sales rep. with her id “LJCH”. She promised I can get $30 for 40gb if i can transfer from Fido to Koodo, and I took it and let her finish the setup for me, which costed an hour. However, wehn i check my plan online by myself, I found my plan is $34/20gb, and I called to speak with anotehr rep. and she agreed to change my plan to $30/30gb, and the previously agreeed 40 gb plan is not avaliable. So I would like to ask if there is anything Koodo could do in this situation and what could we do if some sales rep. promise plans that dose not exist.

helenlauBeginner

Billing & Payments

Missing Referral Credit on Phone Bill - Assistance Needed

I recently changed my phone plan with Koodo and was promised a $30 CAD credit by customer service for referring a friend, which can serve as a waive of the setup fee. However, this credit hasn't appeared on my bill, and I could not find any real person to resolve this issue. Could someone please advise on how can I reach out to the real person to ask for this issue?? When can I expect to see it reflected in my account? Any help would be greatly appreciated. Thank you!

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