I am unable to change my plan because I can't sign into the self serve. It tells me my postal code is wrong but I can't find out which postal code I used to make this account. Not sure what to do.
Hi there,
so unfortunately that’s a bit hard to fix on your own, but you can actually talk to a rep through Koodo’s Facebook page or X profile and ask them the specifics of what was used for the postal code after they verify it’s you. That, or if you call *611 you should be able to reach a rep over the phone and they can tell you. Worse case you can always go to your closest Koodo kiosk or Telus store and after they verify it’s you with a piece of ID, tell you what postal code was used and probably just help you through the setup process. I hope this information helps 🙂👍
I am unable to change my plan because I can't sign into the self serve. It tells me my postal code is wrong but I can't find out which postal code I used to make this account. Not sure what to do.
Which postal code are you using for your credit card? I would suggest you to try that first.
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