Koodo Community

port issue from public

Please help me in transferring my public mobile to koodo

Userlevel 7

Please help me in transferring my public mobile to koodo

You can refer to the following page for more information on the porting process. It will depend on whether you are getting a prepaid or postpaid plan. https://www.koodomobile.com/en/help/moving-your-number-koodo

Userlevel 7

Are you transfer to Koodo postpaid or prepaid?

Are you transfer to Koodo postpaid or prepaid?

Postpaid

I got message it got cancelled

Even though I already responded Yes on transfer on PM sim

Userlevel 7

Can you initiate another port request from Koodo? As of now is the public mobile sim working?

if that doesn’t work, you would have to schedule a call back from Koodo and ask them to transfer it for you.

Userlevel 7

@kumaree.beedasy

We see that you managed to get help with an agent over the phone and the port has been completed.

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