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Question

Pause Billing


I’ve already paid for pausing my plan, yet I still receive a bill, what I supposed to do?


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Userlevel 7
Badge +4

Can you explain a little further what you mean? How did you pause your plan and what bill did you receive?

Userlevel 7
Badge +4

I’ve already paid for pausing my plan, yet I still receive a bill, what I supposed to do?

Are you referring to the Seasonal Hold plan? If you have a Tab, you will still need to pay until the 24-month period is done. https://www.koodomobile.com/en/help/keeping-your-account-open-when-travelling

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