Koodo Community

en

/

Phones Plans NEW! Koodo Internet Add-ons Travel and Roaming Prepaid Phones Prepaid Plans Bring your own phone Coverage Wireless Home Phone

- - Knowledge base
Updates
Ideas

Welcome to the Koodo Community

92,735 Topics
431,105 Replies
166,700 Members

Support Articles

New to Koodo

12 Articles

Online Orders

4 Articles

Device & Phone Support

15 Articles

Plans & Services

14 Articles

Privacy, Security and Fraud

5 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

Jendart99Beginner

Billing & Payments

Billed for International Roaming once back home

Good afternoon, I am reaching out for help as I traveled internationally from February 26 to March 3. It said I didn’t need to turn off the easy roaming after my trip as it wouldn’t bill me for it when I am in canada. It has charged me $16.00 a day since March 3. How do I get t his fixed? Jen

PerplexedMember

Plans & Add-ons

Can’t Pick A Perk

Hi, I signed up for a different plan this month. For 2 weeks I’ve been prompted to pick a perk. I want SMS international texting, but every time I try to pick it, I receive an error and a message saying to try again in an hour. I’ve tried over a dozen times. This is the transaction ID I received most recently:1714148317682156876

Amirali MaheraliConnector

Billing & Payments

Extra Roaming Charges

I got $14.00 charged on my last bill for roaming which I did not use.Kindly credit my account.

jwclBeginner

Tips, Tricks & Troubleshooting

Physical SIM data not working

I recently went to the US and used an eSIM for data only. Once I got back to Canada I deleted the eSIM and my phone shows the 5G signal, but every app gives the prompt “no internet connection”. I’ve tried removing the SIM and putting it back in, restarting the Cellular Data Network, restarting my phone multiple times (haven’t tried factory reset yet though), turning cellular data on and off, etc. Has anyone else had this problem? (I have a iPhone 13 pro max).Thanks in advance!

helppppppppppppppBeginner

Billing & Payments

paid my prepaid account by mistake instead of the postpaid one

I was previously a prepaid customer. I paid $70.28 on I believe december 22 2023 by mistake to the prepaid plan when I should have paid it to the monthly plan. Can I get this money credited to my monthly account? thankyou

Billing & Payments

Roaming charges with roaming turned off

A little frustrated, trying to contact koodo self server (only call back is possible) so now I'm forced to have my roaming option on on my sim card under settings just to hopefully see what's going on. I was reviewing my bill and noticed that almost every single day koodos usage portion was marking a roaming charge on my end. I have had my roaming off, my mobile data off. I have not received or made any calls. I have not sent any msgs. I'm extremely annoyed. Koodo assist says no minutes or msgs sent so far, well yeah but your online usage tracker has me down for 15 minutes every single day. What's the use of having "roaming" off if I'm going to be charged anyway. I'm thinking to fully take out my sim now because I'm lost.And it's all under minutes btw, nothing in msgs or data (one sms received from koodos automated offers one). I've made no damn calls.Like what am I supposed to do. Now I'm waiting for a call back with my roaming turned on to see what the heck is going on. And this is w

MagpieBeginner

Billing & Payments

bill due the 25th but dont receive until the 28th

My phone bill is due the 25th of each month but I don’t get it until the 28th I cannot access the bill until the 28th either. Does that count for a past due bill? Is that just how it works?

rollyNConnector

Tips, Tricks & Troubleshooting

Attempt to transfer cell # from Bell stalled. Now get HB1 error when I try to use iPhone to place call

Started transfer 14 hours ago.

Tips, Tricks & Troubleshooting

Reset Network Settings fixes iPhone for a day, only - apple says it's a Koodo problem.

We;ve had my wifes Iphone 14 pro max at the apple store twice to find out why the voice is not working all the time when she is speaking. it sounds garbled and faint when she holds the phone to her ear, until she puts in on “Speaker”. then we can hear her fine. She can always hear us fine.we “reset network settings”, based on the Apple service advice. it worked, but only for about a day, then it went back to garbled and faint when she holds the phone to her ear. but it works fine when she is on speaker.Apple says to speak to Koodo to fix, as they (Apple Store) did their diagnostics on the phone, and says it is a Network problem, the phone checks out fine.Can you help with this problem, of my wifes Koodo phone speech being gabled and faint when she holds her phone to her ear and speaks?Please let me know...thanks very muchI should have stated, that we also removed and replaced the sim, and also restarted the phone to try to fix. But the problem remains.

FlawBeginner

Billing & Payments

why am I being charged

I left Canada 3 years ago cancelled my plan put my plan on a hold for a couple of weeks thinking I was coming back then called to cancel it, fast forward 3 years later open up my old email and I have a bill of over 2k…… is this a joke or something? I honestly want answers, I wanna call in but I can’t since I don’t have a koodo helpline number when it asks me to do a call back it doesn’t do calls outside Canada.

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

Purchases & Returns

337 topics
1033 Replies

Tips, Tricks & Troubleshooting

Tips, Tricks & Troubleshooting

887 topics
3714 Replies

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

Billing & Payments

1202 topics
4658 Replies

Plans & Add-ons

Plans & Add-ons

1157 topics
4369 Replies

Self Serve

528 topics
2160 Replies

Prepaid

330 topics
1392 Replies

Other

990 topics
3837 Replies

Jendart99Beginner

Billing & Payments

Billed for International Roaming once back home

Good afternoon, I am reaching out for help as I traveled internationally from February 26 to March 3. It said I didn’t need to turn off the easy roaming after my trip as it wouldn’t bill me for it when I am in canada. It has charged me $16.00 a day since March 3. How do I get t his fixed? Jen

PerplexedMember

Plans & Add-ons

Can’t Pick A Perk

Hi, I signed up for a different plan this month. For 2 weeks I’ve been prompted to pick a perk. I want SMS international texting, but every time I try to pick it, I receive an error and a message saying to try again in an hour. I’ve tried over a dozen times. This is the transaction ID I received most recently:1714148317682156876

Amirali MaheraliConnector

Billing & Payments

Extra Roaming Charges

I got $14.00 charged on my last bill for roaming which I did not use.Kindly credit my account.

jwclBeginner

Tips, Tricks & Troubleshooting

Physical SIM data not working

I recently went to the US and used an eSIM for data only. Once I got back to Canada I deleted the eSIM and my phone shows the 5G signal, but every app gives the prompt “no internet connection”. I’ve tried removing the SIM and putting it back in, restarting the Cellular Data Network, restarting my phone multiple times (haven’t tried factory reset yet though), turning cellular data on and off, etc. Has anyone else had this problem? (I have a iPhone 13 pro max).Thanks in advance!

helppppppppppppppBeginner

Billing & Payments

paid my prepaid account by mistake instead of the postpaid one

I was previously a prepaid customer. I paid $70.28 on I believe december 22 2023 by mistake to the prepaid plan when I should have paid it to the monthly plan. Can I get this money credited to my monthly account? thankyou

Billing & Payments

Roaming charges with roaming turned off

A little frustrated, trying to contact koodo self server (only call back is possible) so now I'm forced to have my roaming option on on my sim card under settings just to hopefully see what's going on. I was reviewing my bill and noticed that almost every single day koodos usage portion was marking a roaming charge on my end. I have had my roaming off, my mobile data off. I have not received or made any calls. I have not sent any msgs. I'm extremely annoyed. Koodo assist says no minutes or msgs sent so far, well yeah but your online usage tracker has me down for 15 minutes every single day. What's the use of having "roaming" off if I'm going to be charged anyway. I'm thinking to fully take out my sim now because I'm lost.And it's all under minutes btw, nothing in msgs or data (one sms received from koodos automated offers one). I've made no damn calls.Like what am I supposed to do. Now I'm waiting for a call back with my roaming turned on to see what the heck is going on. And this is w

MagpieBeginner

Billing & Payments

bill due the 25th but dont receive until the 28th

My phone bill is due the 25th of each month but I don’t get it until the 28th I cannot access the bill until the 28th either. Does that count for a past due bill? Is that just how it works?

rollyNConnector

Tips, Tricks & Troubleshooting

Attempt to transfer cell # from Bell stalled. Now get HB1 error when I try to use iPhone to place call

Started transfer 14 hours ago.

Tips, Tricks & Troubleshooting

Reset Network Settings fixes iPhone for a day, only - apple says it's a Koodo problem.

We;ve had my wifes Iphone 14 pro max at the apple store twice to find out why the voice is not working all the time when she is speaking. it sounds garbled and faint when she holds the phone to her ear, until she puts in on “Speaker”. then we can hear her fine. She can always hear us fine.we “reset network settings”, based on the Apple service advice. it worked, but only for about a day, then it went back to garbled and faint when she holds the phone to her ear. but it works fine when she is on speaker.Apple says to speak to Koodo to fix, as they (Apple Store) did their diagnostics on the phone, and says it is a Network problem, the phone checks out fine.Can you help with this problem, of my wifes Koodo phone speech being gabled and faint when she holds her phone to her ear and speaks?Please let me know...thanks very muchI should have stated, that we also removed and replaced the sim, and also restarted the phone to try to fix. But the problem remains.

DizeBeginner

Tips, Tricks & Troubleshooting

Data not working

A few days ago I got my koodo sim and i transfered my number and followed al the stpes correctly but i cant use my data i can only make calls. Does anyone happen to know how to fix it. Thanks!!

Leaderboard

Show full leaderboard

Show full leaderboard

Powered by Gainsight

Terms & Conditions

Koodo Community

CRTC Wireless Code

©2023 Koodo Mobile. Privacy & Legal

Sign up

Already have an account? Login

Login using your Koodo Self Serve Login using Facebook

or

Username *

E-mail address *

City

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Login using your Koodo Self Serve Login using Facebook

or

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK