Koodo Community

en

/

Phones Plans NEW! Koodo Internet Add-ons Travel and Roaming Prepaid Phones Prepaid Plans Bring your own phone Coverage Wireless Home Phone

- - Knowledge base
Updates
Ideas

Welcome to the Koodo Community

92,732 Topics
431,096 Replies
166,697 Members

Support Articles

New to Koodo

12 Articles

Online Orders

4 Articles

Device & Phone Support

15 Articles

Plans & Services

14 Articles

Privacy, Security and Fraud

5 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

MagpieBeginner

Billing & Payments

bill due the 25th but dont receive until the 28th

My phone bill is due the 25th of each month but I don’t get it until the 28th I cannot access the bill until the 28th either. Does that count for a past due bill? Is that just how it works?

Billing & Payments

Roaming charges with roaming turned off

A little frustrated, trying to contact koodo self server (only call back is possible) so now I'm forced to have my roaming option on on my sim card under settings just to hopefully see what's going on. I was reviewing my bill and noticed that almost every single day koodos usage portion was marking a roaming charge on my end. I have had my roaming off, my mobile data off. I have not received or made any calls. I have not sent any msgs. I'm extremely annoyed. Koodo assist says no minutes or msgs sent so far, well yeah but your online usage tracker has me down for 15 minutes every single day. What's the use of having "roaming" off if I'm going to be charged anyway. I'm thinking to fully take out my sim now because I'm lost.And it's all under minutes btw, nothing in msgs or data (one sms received from koodos automated offers one). I've made no damn calls.Like what am I supposed to do. Now I'm waiting for a call back with my roaming turned on to see what the heck is going on. And this is w

Tips, Tricks & Troubleshooting

Reset Network Settings fixes iPhone for a day, only - apple says it's a Koodo problem.

We;ve had my wifes Iphone 14 pro max at the apple store twice to find out why the voice is not working all the time when she is speaking. it sounds garbled and faint when she holds the phone to her ear, until she puts in on “Speaker”. then we can hear her fine. She can always hear us fine.we “reset network settings”, based on the Apple service advice. it worked, but only for about a day, then it went back to garbled and faint when she holds the phone to her ear. but it works fine when she is on speaker.Apple says to speak to Koodo to fix, as they (Apple Store) did their diagnostics on the phone, and says it is a Network problem, the phone checks out fine.Can you help with this problem, of my wifes Koodo phone speech being gabled and faint when she holds her phone to her ear and speaks?Please let me know...thanks very muchI should have stated, that we also removed and replaced the sim, and also restarted the phone to try to fix. But the problem remains.

FlawBeginner

Billing & Payments

why am I being charged

I left Canada 3 years ago cancelled my plan put my plan on a hold for a couple of weeks thinking I was coming back then called to cancel it, fast forward 3 years later open up my old email and I have a bill of over 2k…… is this a joke or something? I honestly want answers, I wanna call in but I can’t since I don’t have a koodo helpline number when it asks me to do a call back it doesn’t do calls outside Canada.

Murrielle PerrinCoach

Plans & Add-ons

Stream+

Stream+ Premium includes Netflix Premium, Disney+ Premium, Amazon Prime and includes TELUS Films & Series. My question: Is Stream+ another streaming site? Or is it the name of the 3 pack bundle (Netflix, Disney and Prime)?

DizeBeginner

Tips, Tricks & Troubleshooting

Data not working

A few days ago I got my koodo sim and i transfered my number and followed al the stpes correctly but i cant use my data i can only make calls. Does anyone happen to know how to fix it. Thanks!!

rodrigomm31Beginner

Plans & Add-ons

Stream+ plan upgrade

I started a Stream+ Basic subscription on April 14th, and wanted to upgrade to the premium plan before even activating it. I just spoke with the customer service that told me: 1) I would have to cancel my basic subscription and start from scratch a new subscription; 2) A proportional credit/refund would be added to my account. I hung up the phone and cancelled the basic plan, but to my surprise I got the message that my subscription will be active until May 14th... So I tried to create a new subscription to see if the credit would transfer to the new plan, but the website gave me an error message - says I already have an active subscription.... This is painful... I just wanted to upgrade the plan. How can this be done? Thanks

rollyNConnector

Tips, Tricks & Troubleshooting

Attempt to transfer cell # from Bell stalled. Now get HB1 error when I try to use iPhone to place call

Started transfer 14 hours ago.

caspringOrganizer

Billing & Payments

scam & privacy

My Koodo account & phone itself has been hijacked for months. I suspect a certain storefront I visited in October is shady. When I try to contact someone or get a callback, it’s obviously not legit. The last time I hung up when he asked for personal info that has nothing to do with Koodo. Now my cellular doesn’t work at all. What am I paying for? I’ll take my money back & Koodo detailed bills with call history please.

fourmatBeginner

Tips, Tricks & Troubleshooting

New, local number?

Hi everyone, We moved to NS from BC, and my wife is not certain that she wants to change our BC phone number just yet. If we switch to Koodo, can we keep our current BC number?

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

Purchases & Returns

337 topics
1033 Replies

Tips, Tricks & Troubleshooting

Tips, Tricks & Troubleshooting

887 topics
3712 Replies

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

Billing & Payments

1201 topics
4652 Replies

Plans & Add-ons

Plans & Add-ons

1156 topics
4369 Replies

Self Serve

528 topics
2160 Replies

Prepaid

330 topics
1392 Replies

Other

990 topics
3837 Replies

MagpieBeginner

Billing & Payments

bill due the 25th but dont receive until the 28th

My phone bill is due the 25th of each month but I don’t get it until the 28th I cannot access the bill until the 28th either. Does that count for a past due bill? Is that just how it works?

Billing & Payments

Roaming charges with roaming turned off

A little frustrated, trying to contact koodo self server (only call back is possible) so now I'm forced to have my roaming option on on my sim card under settings just to hopefully see what's going on. I was reviewing my bill and noticed that almost every single day koodos usage portion was marking a roaming charge on my end. I have had my roaming off, my mobile data off. I have not received or made any calls. I have not sent any msgs. I'm extremely annoyed. Koodo assist says no minutes or msgs sent so far, well yeah but your online usage tracker has me down for 15 minutes every single day. What's the use of having "roaming" off if I'm going to be charged anyway. I'm thinking to fully take out my sim now because I'm lost.And it's all under minutes btw, nothing in msgs or data (one sms received from koodos automated offers one). I've made no damn calls.Like what am I supposed to do. Now I'm waiting for a call back with my roaming turned on to see what the heck is going on. And this is w

Tips, Tricks & Troubleshooting

Reset Network Settings fixes iPhone for a day, only - apple says it's a Koodo problem.

We;ve had my wifes Iphone 14 pro max at the apple store twice to find out why the voice is not working all the time when she is speaking. it sounds garbled and faint when she holds the phone to her ear, until she puts in on “Speaker”. then we can hear her fine. She can always hear us fine.we “reset network settings”, based on the Apple service advice. it worked, but only for about a day, then it went back to garbled and faint when she holds the phone to her ear. but it works fine when she is on speaker.Apple says to speak to Koodo to fix, as they (Apple Store) did their diagnostics on the phone, and says it is a Network problem, the phone checks out fine.Can you help with this problem, of my wifes Koodo phone speech being gabled and faint when she holds her phone to her ear and speaks?Please let me know...thanks very muchI should have stated, that we also removed and replaced the sim, and also restarted the phone to try to fix. But the problem remains.

DizeBeginner

Tips, Tricks & Troubleshooting

Data not working

A few days ago I got my koodo sim and i transfered my number and followed al the stpes correctly but i cant use my data i can only make calls. Does anyone happen to know how to fix it. Thanks!!

rollyNConnector

Tips, Tricks & Troubleshooting

Attempt to transfer cell # from Bell stalled. Now get HB1 error when I try to use iPhone to place call

Started transfer 14 hours ago.

fourmatBeginner

Tips, Tricks & Troubleshooting

New, local number?

Hi everyone, We moved to NS from BC, and my wife is not certain that she wants to change our BC phone number just yet. If we switch to Koodo, can we keep our current BC number?

JactricBeginner

Tips, Tricks & Troubleshooting

Transfee Texts without old fone

Hey allHubby ran over his fone and now won't turn on. Took sim card out and put in an old phone he had. He can use this fone to make and receive text messages and phone calls from his number but doesn't have any record of texts for last two years. As I can't power up the phone he ran over..is there anyway to transfer texts without phone?

AR2001Beginner

Plans & Add-ons

New phone and contract, data plan didn't show in contract

I recently got a new contract and phone with 5G and 100G of data that I requested and is on the contract. However I set up me new phone and term, nothing. I'm stuck with my old plan and 4G data. How does one get that changed to what the plan my contract says I'm paying for?

MiyoungkimNew Member

how to correct my phone number ?

I subscribed netflix, Disney, and amazon prime package. When registering, I didn’t realize to fill in wrong phone number. When I activated Netflix, I knew that I filled in it wrong by mistake. How can I correct my phone number?

Austin DBeginner

Billing & Payments

hotspot while roaming not turning off

I was recently on a trip to Cuba, I had my data on for quite a bit of the trip and used 6.5 gbs of data while I was there, however at one point I turned on my hot spot for a couple hours for somebody but the hotspot wouldn’t work for them so I turned it back off. I noticed a few days later that my hotspot had used a crazy amount of data and the amount it was using kept on piling up even tho it was turned off. By the end of the trip my hotspot says it’s used 86.1 gbs of data which is not true cause I had it on for a couple hours. I only get 50 gbs of data a month so I don’t want to pay for this. Can anybody help resolve my issue?

Leaderboard

Show full leaderboard

Show full leaderboard

Powered by Gainsight

Terms & Conditions

Koodo Community

CRTC Wireless Code

©2023 Koodo Mobile. Privacy & Legal

Sign up

Already have an account? Login

Login using your Koodo Self Serve Login using Facebook

or

Username *

E-mail address *

City

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Login using your Koodo Self Serve Login using Facebook

or

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK