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lalacitrusBeginner

Billing & Payments

billed after cancelling account

On 26Apr24, I cancelled my account. I logged on to Self Serve and confirmed I had no outstanding charges to pay. Last payment was made 11Apr24, on a monthly plan. I removed my automatic payment method after receiving a confirmation email that the account had been cancelled. A few hours later, a charge for the full amount regularly billed each month was posted and marked "due by May 21". However, there is no bill available to view that corresponds to this period. I am clearly missing something, but I am also leaving the country soon, so I am not sure what to do. Do I owe the full amount for this month, even though I have cancelled the account prior to the end of the billing cycle? Any help is appreciated!

User PentictonBeginner

Problem receiving calls and text messages while on Easy Roam in Germany

Hello, I am temporary in Germany. Although I have Easy Roam set up I do not receive either, no calls and no text messages. That is a bit troubling because a lot of authentifications go through texting to this number. Anyone an idea how that could be changed?Thanks in advance

francebabyBeginner

Billing & Payments

Payment Error 500 self serve

I need to pay my due billing but I am unable by receiving a 500 error page. I have tried several times at different hours and this doesn’t work.I am outside the country, cannot call. I am using a Canadian credit card.Please contact PM asap.

DarleneHoyMember

Billing & Payments

complaint

So, Koodos overcharged me and I canceled and they keep charging me and my bill is over doubled what my monthly bill should’ve been this is ridiculous and they won’t do anything about it and they keep hanging up on me. I’ve been on hold for 40 minutes and it just hung up on me. there’s no customer service here absolutely ridiculous. 😡

Billing & Payments

Roaming charges with roaming turned off

A little frustrated, trying to contact koodo self server (only call back is possible) so now I'm forced to have my roaming option on on my sim card under settings just to hopefully see what's going on. I was reviewing my bill and noticed that almost every single day koodos usage portion was marking a roaming charge on my end. I have had my roaming off, my mobile data off. I have not received or made any calls. I have not sent any msgs. I'm extremely annoyed. Koodo assist says no minutes or msgs sent so far, well yeah but your online usage tracker has me down for 15 minutes every single day. What's the use of having "roaming" off if I'm going to be charged anyway. I'm thinking to fully take out my sim now because I'm lost.And it's all under minutes btw, nothing in msgs or data (one sms received from koodos automated offers one). I've made no damn calls.Like what am I supposed to do. Now I'm waiting for a call back with my roaming turned on to see what the heck is going on. And this is w

aamiranis96Beginner

Billing & Payments

Koodo bill paid 9 days ago but still reflecting in dues

I have made the payment of the bill generated through CIBC bank account. Its almost 9 days and I haven’t received the conversation of the payment and bill is still reflecting in my dues.

MariyaBeginner

Plans & Add-ons

Data across Canada

Hi, I am from Montreal (Quebec) and I have a Canada-Wide unlimited minutes and 70 Gb. I’ll be in Toronto (Ontario) for the summer and I wanted to know if I can use my data there without any supplemental charges since it’s in another province. Thank you very much.

PerplexedConnector

Plans & Add-ons

Can’t Pick A Perk

Hi, I signed up for a different plan this month. For 2 weeks I’ve been prompted to pick a perk. I want SMS international texting, but every time I try to pick it, I receive an error and a message saying to try again in an hour. I’ve tried over a dozen times. This is the transaction ID I received most recently:1714148317682156876

CJS21Beginner

Tips, Tricks & Troubleshooting

New phone - SIM card doesn’t work

Hi! I recently purchased a new phone/SIM card, and unfortunately the SIM card doesn’t work. I tried updating, turning the phone on and off, and I still can’t get it to function. I did try my old SIM card in my new phone and it did work. Is there anything I can do/try to get my new SIM card to work? Thank you!!

Jendart99Beginner

Billing & Payments

Billed for International Roaming once back home

Good afternoon, I am reaching out for help as I traveled internationally from February 26 to March 3. It said I didn’t need to turn off the easy roaming after my trip as it wouldn’t bill me for it when I am in canada. It has charged me $16.00 a day since March 3. How do I get t his fixed? Jen

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

Purchases & Returns

337 topics
1033 Replies

Tips, Tricks & Troubleshooting

Tips, Tricks & Troubleshooting

889 topics
3716 Replies

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

Billing & Payments

1205 topics
4671 Replies

Plans & Add-ons

Plans & Add-ons

1158 topics
4373 Replies

Self Serve

528 topics
2160 Replies

Prepaid

330 topics
1392 Replies

Other

991 topics
3838 Replies

lalacitrusBeginner

Billing & Payments

billed after cancelling account

On 26Apr24, I cancelled my account. I logged on to Self Serve and confirmed I had no outstanding charges to pay. Last payment was made 11Apr24, on a monthly plan. I removed my automatic payment method after receiving a confirmation email that the account had been cancelled. A few hours later, a charge for the full amount regularly billed each month was posted and marked "due by May 21". However, there is no bill available to view that corresponds to this period. I am clearly missing something, but I am also leaving the country soon, so I am not sure what to do. Do I owe the full amount for this month, even though I have cancelled the account prior to the end of the billing cycle? Any help is appreciated!

User PentictonBeginner

Problem receiving calls and text messages while on Easy Roam in Germany

Hello, I am temporary in Germany. Although I have Easy Roam set up I do not receive either, no calls and no text messages. That is a bit troubling because a lot of authentifications go through texting to this number. Anyone an idea how that could be changed?Thanks in advance

francebabyBeginner

Billing & Payments

Payment Error 500 self serve

I need to pay my due billing but I am unable by receiving a 500 error page. I have tried several times at different hours and this doesn’t work.I am outside the country, cannot call. I am using a Canadian credit card.Please contact PM asap.

DarleneHoyMember

Billing & Payments

complaint

So, Koodos overcharged me and I canceled and they keep charging me and my bill is over doubled what my monthly bill should’ve been this is ridiculous and they won’t do anything about it and they keep hanging up on me. I’ve been on hold for 40 minutes and it just hung up on me. there’s no customer service here absolutely ridiculous. 😡

Billing & Payments

Roaming charges with roaming turned off

A little frustrated, trying to contact koodo self server (only call back is possible) so now I'm forced to have my roaming option on on my sim card under settings just to hopefully see what's going on. I was reviewing my bill and noticed that almost every single day koodos usage portion was marking a roaming charge on my end. I have had my roaming off, my mobile data off. I have not received or made any calls. I have not sent any msgs. I'm extremely annoyed. Koodo assist says no minutes or msgs sent so far, well yeah but your online usage tracker has me down for 15 minutes every single day. What's the use of having "roaming" off if I'm going to be charged anyway. I'm thinking to fully take out my sim now because I'm lost.And it's all under minutes btw, nothing in msgs or data (one sms received from koodos automated offers one). I've made no damn calls.Like what am I supposed to do. Now I'm waiting for a call back with my roaming turned on to see what the heck is going on. And this is w

aamiranis96Beginner

Billing & Payments

Koodo bill paid 9 days ago but still reflecting in dues

I have made the payment of the bill generated through CIBC bank account. Its almost 9 days and I haven’t received the conversation of the payment and bill is still reflecting in my dues.

PerplexedConnector

Plans & Add-ons

Can’t Pick A Perk

Hi, I signed up for a different plan this month. For 2 weeks I’ve been prompted to pick a perk. I want SMS international texting, but every time I try to pick it, I receive an error and a message saying to try again in an hour. I’ve tried over a dozen times. This is the transaction ID I received most recently:1714148317682156876

Jendart99Beginner

Billing & Payments

Billed for International Roaming once back home

Good afternoon, I am reaching out for help as I traveled internationally from February 26 to March 3. It said I didn’t need to turn off the easy roaming after my trip as it wouldn’t bill me for it when I am in canada. It has charged me $16.00 a day since March 3. How do I get t his fixed? Jen

Amirali MaheraliConnector

Billing & Payments

Extra Roaming Charges

I got $14.00 charged on my last bill for roaming which I did not use.Kindly credit my account.

jwclBeginner

Tips, Tricks & Troubleshooting

Physical SIM data not working

I recently went to the US and used an eSIM for data only. Once I got back to Canada I deleted the eSIM and my phone shows the 5G signal, but every app gives the prompt “no internet connection”. I’ve tried removing the SIM and putting it back in, restarting the Cellular Data Network, restarting my phone multiple times (haven’t tried factory reset yet though), turning cellular data on and off, etc. Has anyone else had this problem? (I have a iPhone 13 pro max).Thanks in advance!

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