Koodo Community
Community

Other

All discussions about other Koodo-related topics.

  • 999 Topics
  • 3,867 Replies

999 Topics

Funkytown
FunkytownConnector
asked in Other

Name change and credit reference letter

I was wondering how to go about actually changing your legal name/gender with Koodo, when nothing seems to work? I have tried calling, and they told me to visit a store in person, but any of the authorised places and even regular Koodo ones all tell me they’re unable to do it and to just call, so realistically what are my options? I keep having to run in circles and it’s tiring. My other issue is BCHydro declined my credit check and wants me to send them a credit reference letter from Koodo by a few weeks, in my new name. Besides the whole name change thing, how do I go about even getting a reference letter? help would be much appreciated!! I wish I could do this stuff over live chat, and it’s a shame Koodo doesn’t have any of those options especially for disabled folks.

9
Dinh
1 hour ago
A
AlchovNew Member
posted in Other

E-Sim Card Installation

I installed an E-Sim card from Instabridge on my Samsung S21. When I tried to switch over to use it in the US, I got a message stating: “If you switch, your phone will restart to install apps and features from Instabridge. Some apps installed by your current service provider will be removed and the app data will be erased."This is a scary message as it does not indicate what apps or data is being removed.Instabridge denies this is part of their usage. Samsung did not answer my query correctly.Does Koodo do this? And if so, what apps would be removed and data erased? Or does Samsung do this?Needless to say, I did not use the E-Sim and got refunded. But now I am leery on using any E-Sim card on this phone.

1
Allan M
9 hours ago
I
Islandgirl75Beginner
asked in Other

can't start phone

I recharged my phone and when I went to open it there was a screen that said warning at the top in chinese writing with blue background. My phone won’t start now and I don’t know what to do.  Where can I bring it to have it looked at??

3
O
9 hours ago
P
phebstersConnector
asked in Other

Have not received Koodo referral credits and no one is answering any emails

I signed up in June 2023 with a friend’s referral code and received confirmation that I will soon receive the credits. However it is now April 2024 and both myself and my friend have yet to receive any credits from that referral. I have been emailing the Koodo Mobile Refer-a-Friend mailbox for over NINE MONTHS now trying to follow up on this case, but have only received numerous automated responses saying that you will follow up - AND THEN SILENCE. This is extremely frustrating and there’s no point providing an email for referral enquiries when no one is manning the inbox. That mailbox ought to be shut down!I see that others have faced the same issue as me in this forum. Can anyone share how they managed to resolve their case please? Thanks so much. 

9
Flo Koodo
11 hours ago
D
DeascottBeginner
asked in Other

how do i obtain a copy of a call transcription with customer service/ support?

I had a call with Customer service, that was transferred to loyalty, however, I am in disagreement with the offer made.  I would like to obtain a copy of the call transcript to clarify.Does anyone know how I am able to get this? Thanks

1
Dinh
19 hours ago
H
Helenw1286Beginner
asked in Other

Seasonal Hold

I need help about seasonal hold guys please🥲I tried to seasonal hold for my phone. and now i have issues… I don’t know what to doI accidentally pressed seasonal hold option on today which i didn’t know it started right away. i thought their is an option for the date when its gonna start. but it wasn’t. How can I back to my old plan? 

4
Mayumi
1 day ago
L
LadiebeeMember
asked in Other

Who owns koodo internet lines?

Rogers lines do not work in my apartment. Who owns the lines that Koodo rents from?

5
D
1 day ago
J
JnirocketBeginner
asked in Other

calls from Koodo

every day I get a phone call showing it’s from Koodo. Every time I answer the phone and say hello. The line goes dead. I need Koodo to stop calling me, if it is in fact, Koodo.

2
P
1 day ago
M
momsAdvocate
posted in Other

Where can i find the option to turn off LTE on the iPhone?

I went into my iPhones settings under Voice and Data and would like to know where can I find the option to disable LTE/VoLTE on the phone. 

1
D
3 days ago
U
User PentictonBeginner
asked in Other

Problem receiving calls and text messages while on Easy Roam in Germany

Hello, I am temporary in Germany. Although I have Easy Roam set up I do not receive either, no calls and no text messages. That is a bit troubling because a lot of authentifications go through texting to this number. Anyone an idea how that could be changed?Thanks in advance

2
Flo Koodo
4 days ago
M
MiyoungkimNew Member
asked in Other

how to correct my phone number ?

I subscribed netflix, Disney, and amazon prime package. When registering, I didn’t realize to fill in wrong phone number.  When I activated Netflix, I knew that I filled in it wrong by mistake. How can I correct my phone number? 

1
G
6 days ago
O
OliveHBeginner
asked in Other

Callback Assist / Non-Existent Customer Service

ovet the course of a few months, I have been trying to get callbacks with Koodo for ages and every time they call, their system isn’t registering my entry of “1” to accept the call. I thought that perhaps this could be due to my phone, being older, however, I have a new phone now, and then same thing is happening. This is incredibly frustrating because I need to get through to them, and of course they offer no other solutions. It should NOT be this hard to talk to a real person.  Does anyone have any suggestions? 

4
Mayumi
6 days ago
D
dlwyattBeginner
posted in Other

Scam call

I just received a loyalty call from Rogers offering a discount on Koodo account and they asked for personal information. It didn't make sense to me so I hung up. I think I won't take anymore calls from any company over the phone. They better find a better way to communicate offers and promotions.

1
G
7 days ago
L
LauraaaaBeginner
asked in Other

Koodo Customer Support

Hello, I’ve been trying to contact this Koodo number: 1-866-995-6636 for Koodo Support. But shortly after contacting to this Koodo number I am informed that the number has changed and am unable to continue. Does anyone have the new number?Thank you.

1
G
7 days ago
D
Devon HuningBeginner
asked in Other

Using WiFi in Mexico

I will be in Mexico for 3-4 months and will likely be getting a MX SIM card. If I don’t, I’ll be communicating with ppl in US and Canada strictly via WhatsApp with my Koodo SIM card, which uses WiFi. Would I still incur charges from Koodo using the phone this way if I turn off data?

3
R
7 days ago
R
RedWolfBeginner
asked in Other

Does Koodo want to make a counter offer

Long time Koodo customer.  Happy with the service.  Recently offered a much improved plan from Telus as part of an employee purchase program.  Unlimited Data ( throttled after 50 GB ) for $45/mo on a bring your own device program.Because of long satisfactory relationship with Koodo, I want to see if they were prepared to offer any changes to my existing plan to induce me not to switch.  Unfortunately I cannot find any way to discuss this with a live human being.Do I just assume that conversation won’t happen and proceed to switch to Telus, or is there some way to talk with a live Customer Service person? 

2
Bernard Koodo
7 days ago
A
avator123Connector
asked in Other

messages from abroad do not reach my phone

Hello everyone,I am experiencing an issue with Koodo where I am not receiving any messages from overseas, including SMS from real people or bank codes(MFA). I have spoken with the senders, and they have confirmed that they have sent the messages to me, but I have not received them. Restarting the phone does not resolve the issue. Is there a solution to this problem? 

5
A
8 days ago
S
SithebMember
asked in Other

call ended problem

I’ve been trying to make calls from abroad and I keep getting the message « call ended » as soon as I dial anywhere, even in the US. I even tried to reach my voice mail, but nothing works! Usually I’m in Canada, but currently in the US for travel. My spouse’s phone does work and we both have the same Koodo service with roaming on. It’s quite frustrating considering the roaming charges and can only use cellular data internet… can anyone help getting out of this situation? Thanks in advance. 

3
S
8 days ago
A
Ancient OneNew Member
asked in Other

What TV with Koodo Internetrs

I have seen the offers for Internet Service from Koodo, and I am tempted to move away from my current provider …. but what do folks use for TV services.  Are you forced to go back the Bell or Rogers?  I have anApple TV device, does that work with Koodo?

2
D
8 days ago
D
Daniel St.JohnCoach
posted in Other

Debugging kernel

Not debugging kernel after hard reset, should I be concerned?? 

3
Dinh
8 days ago
S
Shaggy
asked in Other

I am with Virgin. If I switch to koodoo, do I have to change my and my husband’s phone numbets?

Do I have to change my and my husband’s phone number if I switch from Virgin Mobility to Koodo?

2
Flo Koodo
9 days ago
K
kipkdccuprorBeginner
asked in Other

I can call but nobody can call me

I can call others but nobody can call  me; they hear “Your call cannot be completed as dialed”.Prepaid Koodo plan, $15 per month, activated. I tried calling from several numbers and none of them could get through. At the same time, I can call all of them. The device is TCL303 from Walmart. 

3
D
9 days ago
J
JacdawBeginner
asked in Other

How to get old phone invoice

Hey - I want to find the serial number of a phone I don’t have anymore. I bought it in 2016. Anyone know if Koodo will be able to send me the old invoice? Thx!

4
Dinh
11 days ago
B
BVezBeginner
asked in Other

home internet disconnection

Is there an outage map? My home internet suddenly stopped working. I restarted the router/modem and I’m getting the red light indicating no internet. 

1
Flo Koodo
11 days ago
R
RhynoMember
asked in Other

50gb free data

Received this text today and it seems legit, but it also seems to good to be true. In that case it usually is.  Anybody else receive this offer? The email at the end seems suspect. Koodo: Hey Ryan! This summer is gearing up to be your best summer yet! To thank you for being amazing, Koodo is gifting you with 50GB of additional monthly data, on us! Stream your favorite shows, video call with friends, and share your pictures and videos without the worry of hitting your limit. Just reply "DATA" to get 50GB of additional data added to your plan every month for FREE. We'll be in touch in the coming weeks with some additional deals, so make sure to keep an eye out for our call!Conditions Apply. Bonus data will remain on the account as long as you maintain the same plan. You're included on the list for Koodo offers and deals. Reply unsubscribe to opt out or visit https://koo.do/unsub.

7
R
11 days ago

Leaderboard

Terms & Conditions
Koodo Community