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All discussions about other Koodo-related topics.

  • 918 Topics
  • 3,609 Replies

918 Topics

S
Shaggy
asked in Other

I am with Virgin. If I switch to koodoo, do I have to change my and my husband’s phone numbets?

Do I have to change my and my husband’s phone number if I switch from Virgin Mobility to Koodo?

2
Flo Koodo
24 days ago
K
kipkdccuprorBeginner
asked in Other

I can call but nobody can call me

I can call others but nobody can call  me; they hear “Your call cannot be completed as dialed”.Prepaid Koodo plan, $15 per month, activated. I tried calling from several numbers and none of them could get through. At the same time, I can call all of them. The device is TCL303 from Walmart. 

3
D
24 days ago
J
JacdawBeginner
asked in Other

How to get old phone invoice

Hey - I want to find the serial number of a phone I don’t have anymore. I bought it in 2016. Anyone know if Koodo will be able to send me the old invoice? Thx!

4
Dinh
26 days ago
B
BVezBeginner
asked in Other

home internet disconnection

Is there an outage map? My home internet suddenly stopped working. I restarted the router/modem and I’m getting the red light indicating no internet. 

1
Flo Koodo
26 days ago
R
RhynoMember
asked in Other

50gb free data

Received this text today and it seems legit, but it also seems to good to be true. In that case it usually is.  Anybody else receive this offer? The email at the end seems suspect. Koodo: Hey Ryan! This summer is gearing up to be your best summer yet! To thank you for being amazing, Koodo is gifting you with 50GB of additional monthly data, on us! Stream your favorite shows, video call with friends, and share your pictures and videos without the worry of hitting your limit. Just reply "DATA" to get 50GB of additional data added to your plan every month for FREE. We'll be in touch in the coming weeks with some additional deals, so make sure to keep an eye out for our call!Conditions Apply. Bonus data will remain on the account as long as you maintain the same plan. You're included on the list for Koodo offers and deals. Reply unsubscribe to opt out or visit https://koo.do/unsub.

7
R
26 days ago
H
heathermaga2
asked in Other

Your Reps Cancelled the Wrong Sim & my Account

Hi! I called to cancel my second line but your rep decided to cancel my account and my main Sim. Now I have no phone. My Mom passed away 2 weeks ago. I have calls and texts I am doing to deal with her estate and services. Now my account is cancelled, I can’t call or receive texts. I am also supposed to receive a call about jobs as I have been applying and unemployed for 4 months and now am I able to get my number back even!!!!????So I had to reactivate a voip line and pay for texting just so I can get even a call back from a rep because you can’t even call you directly anymore!!! AND I have to wait over an hour for that call back even. I am livid and distraught! 

2
Flo Koodo
26 days ago
K
KhushiBeginner
posted in Other

other

I told to suspend my account tomorrow not today

2
Sophia
26 days ago
J
JRIBeginner
asked in Other

What if I need a new coax cable run to my home?

I would like to switch over to Koodo internet, the only thing stopping me is that I need my router to be in a different room than it is currently. Is it possible to get a technician through Koodo to run a new cable?

1
Dinh
26 days ago
V
VictimAmbassador
asked in Other

Samsung UI 6 Bricks Phone - blames Koodo

Without warning, or agreement, Samsung blew in with their AI called UI 6. It’s not ‘Artificially Intelligent”  it’s a artificial Idiot! It brooked the phone, It used Dark Patterns to announce itself and now, can’t do any thing with it, no Icons, no swipe, keyboard, tap, nadda. Just a screen patting themselves on the back announcing AI UI 6 has taken over and can’t do plaything expept run up a bill.There a lot of couch wanna be tech telling people to do this, that or the other thing and don’t realize one can’t access anything on it. Use safe mode, swap SIMs, buty another phone and try to sell the paper weight.Samsung takes no responsibility, is unreachable, I no longer have a $1,200.00 paperweight., just payment to Koodo.I know it’s not all Koodo’s fault, but I can’t keep paying for mobile service if the phone won’t even show anything but Samsungs artificial idiot saying how smart it is.If I cancel with Koodo, do I still have to pay the fine for early cancellation? Or will I have to kee

5
Allan M
27 days ago
S
StreamPlusIssuesOrganizer
asked in Other

Incorrect Tax on Stream+ Billing

Just recently signed up for Stream+ and noticed that my bill includes HST at 13% despite me being located (and having all of my accounts with Koodo) in a province that has only GST.  Trying to get this issue resolved and the over billing refunded/credited.  Seems odd to post this here, but not sure how else to proceed - don’t see any way to address Stream+ specific help, but calling in the Koodo agents weren’t able to see my Stream+ receipts or information. 

12
S
27 days ago
R
RastoBeginner
asked in Other

How long are text messages sent to me 'cached' by Koodo while my phone is in Airplane mode?

I tried searching Koodo's FAQ but I couldn't find anything (or I couldn't use the right search terms)Basically - If I travel somewhere and put my phone in Airplane mode for a week (or two weeks) and someone sends me a text message on the first day I leave...Will I receive that text message when I turn Airplane mode off? (And if so - does anyone know how long those messages are cached for?)Thanks!

4
Darius Koodo
1 month ago
A
AdrianTBeginner
asked in Other

Can I Activate several months later with Stream+ ?

Hi, I just signed up for Stream+ Basic that comes with Disney+ Basic with ads.  I have an existing Disney+ Premium subscription that is paid up until July 2024 so I would like to continue using this and then cancel at that time.Does the Koodo Stream+ Activation method for these services expire after a certain time; ie will I still be able to activate Disney+ Basic in July?

2
Allan M
1 month ago
H
haesanBeginner
asked in Other

stream+

I cannot activate any of my stream+ subscription, got the emails for activation but when I log on to my koodo selfserve and go to “my subscriptions”, the buttons do not work does not lead me to any of the websites to activate. Please help.thanks

1
Bernard Koodo
1 month ago
J
JoselfBeginner
asked in Other

Stream+ stuck in purchase in progress

I’ve added Stream+ Premium to my account last night.  I have not received any activation emails and my self serve is just saying “purchase in progress”.  How long does this usually take?  When should I receive the activation emails?

3
Flo Koodo
1 month ago
D
DioramaBeginner
asked in Other

Is Motorola Edge 2023 esim compatible?

I have seen a few different answers online regarding Motorola Edge 2023 esim compatibility. Some say yes and some say no. Does anyone actually know? I will be travelling Europe this summer and I need an esim compatible phone. Thanks!!! 

5
John Zarubiak
1 month ago
D
danf1New Member
asked in Other

Stream+ basic stuck on “Purchase in progrss”

I purchased Stream+ basic and it still says purchase in progress. I did not receive the activation email.

1
Bernard Koodo
1 month ago
K
kayecRockstar
posted in Other

msg.koodomobile.com stopped working last week

We have a security camera system that sent out a still image to [phonenumber]@msg.koodomobile.comThis stopped working last week. Anyone have any insights on this?

5
K
1 month ago
P
PjiBeginner
asked in Other

Stream+

I already have Netflix  and Amazon Premium but not Disney.  All are accessed on my TV through Roku. Netflix has extra member with solo access.Are there any issues about signing with Stream+ and Roku? 

3
Flo Koodo
1 month ago
I
iamnewbieBeginner
asked in Other

Calling Philippine hotline or landline

Hello, I am a newcomer and still new how international calling works here in Canada. 😊I am not sure if i can call the hotline or landline to the Philippines with my Unlimited International Call Perk with Koodo, I tried calling but it always says “6UM1 not in service”.Thank you in advance for your responses. 😊 

4
I
1 month ago
S
SimiSBeginner
asked in Other

Stream+ Premium, add extra members to Netflix

Hi,Can we add extra members to Neflix Premium when we subscribe to Stream+ Premium? How does it work? (adding the member, paying...)

1
Flo Koodo
2 months ago
B
Bigmack73Organizer
asked in Other

Netflix Premium

Would I be able to keep Netflix and remove the other streaming channels? Since I rarely watch them anymore.

3
D
2 months ago
F
fwilsonBeginner
asked in Other

Scam calls?

Hi,I’ve now received two calls from someone claiming to be a Koodo representative who knows my first name when they call, so clearly have some of my information. The number they are calling from is 1-866-369-9826. I haven’t yet said a word to them and I hang up once they’ve said their first sentence.  I would like to know if these are legitimate calls from Koodo or if I should block this number and forget about it. Thanks

3
P
2 months ago
Y
Yaroslav SAdvocate
asked in Other

After the transition, I cannot receive SMS messages.

Hello.My family switched to Koodo at the end of December. Calls and Internet work perfectly, even better than with the previous operator. This is my personal opinion. I use a phone with the Android operating system. Since I did not immediately use SMS messages, I did not immediately notice the problem.And the problem is that I cannot receive the text of the message. That is, the message itself arrives, but it cannot be downloaded and is displayed as an unloaded cantina. After I ask the contact to send me a message again, that is, when I write first, then the message is loaded and I can see it. In addition, now I cannot send pictures via SMS, as was the case with the previous operator. I checked the SMS settings and everything is fine there. Can someone help me with this?PS I apologize for my English, I am recently in Canada and my English is not very good so far.

32
Y
2 months ago
Mark Cross
Mark CrossBeginner
asked in Other

Apple Series 9 watch with GPS and Cellular

Does Koodo support the Apple Series 9 watch cellular feature?Thanks,Mark

2
D
2 months ago
J
Jcl42Beginner
asked in Other

Switch to Happy Stack

I just saw the deal for $59 a month for internet + the subscription services. I already have Koodo internet for $60/month, I subscribed a few months ago. Is it possible for me to switch to this deal and have both for $59/month? Or could I cancel my current internet service and switch to this one? Thank you for the help. 

6
Flo Koodo
2 months ago

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