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L
lalacitrusBeginner
asked in Billing & Payments

billed after cancelling account

On 26Apr24, I cancelled my account. I logged on to Self Serve and confirmed I had no outstanding charges to pay. Last payment was made 11Apr24, on a monthly plan. I removed my automatic payment method after receiving a confirmation email that the account had been cancelled. A few hours later, a charge for the full amount regularly billed each month was posted and marked "due by May 21". However, there is no bill available to view that corresponds to this period. I am clearly missing something, but I am also leaving the country soon, so I am not sure what to do. Do I owe the full amount for this month, even though I have cancelled the account prior to the end of the billing cycle? Any help is appreciated!

2
Mayumi
3 hours ago
U
User PentictonBeginner
asked in Other

Problem receiving calls and text messages while on Easy Roam in Germany

Hello, I am temporary in Germany. Although I have Easy Roam set up I do not receive either, no calls and no text messages. That is a bit troubling because a lot of authentifications go through texting to this number. Anyone an idea how that could be changed?Thanks in advance

1
Dinh
7 hours ago
F
francebabyBeginner
asked in Billing & Payments

Payment Error 500 self serve

I need to pay my due billing but I am unable by receiving a 500 error page. I have tried several times at different hours and this doesn’t work.I am outside the country, cannot call. I am using a Canadian credit card.Please contact PM asap. 

2
F
9 hours ago
D
DarleneHoyMember
asked in Billing & Payments

complaint

So, Koodos overcharged me and I canceled and they keep charging me and my bill is over doubled what my monthly bill should’ve been this is ridiculous and they won’t do anything about it and they keep hanging up on me. I’ve been on hold for 40 minutes and it just hung up on me. there’s no customer service here absolutely ridiculous. 😡 

3
Mayumi
9 hours ago
Z
Zainub Rathore
asked in Billing & Payments

Roaming charges with roaming turned off

A little frustrated, trying to contact koodo self server (only call back is possible) so now I'm forced to have my roaming option on on my sim card under settings just to hopefully see what's going on. I was reviewing my bill and noticed that almost every single day koodos usage portion was marking a roaming charge on my end. I have had my roaming off, my mobile data off. I have not received or made any calls. I have not sent any msgs. I'm extremely annoyed. Koodo assist says no minutes or msgs sent so far, well yeah but your online usage tracker has me down for 15 minutes every single day. What's the use of having "roaming" off if I'm going to be charged anyway. I'm thinking to fully take out my sim now because I'm lost.And it's all under minutes btw, nothing in msgs or data (one sms received from koodos automated offers one). I've made no damn calls.Like what am I supposed to do. Now I'm waiting for a call back with my roaming turned on to see what the heck is going on. And this is w

6
Z
10 hours ago
A
aamiranis96Beginner
asked in Billing & Payments

Koodo bill paid 9 days ago but still reflecting in dues

I have made the payment of the bill generated through CIBC bank account. Its almost 9 days and I haven’t received the conversation of the payment and bill is still reflecting in my dues. 

3
Mayumi
14 hours ago
P
PerplexedConnector
asked in Plans & Add-ons

Can’t Pick A Perk

Hi, I signed up for a different plan this month.  For 2 weeks I’ve been prompted to pick a perk.  I want SMS international texting, but every time I try to pick it, I receive an error and a message saying to try again in an hour.  I’ve tried over a dozen times.  This is the transaction ID I received most recently:1714148317682156876

2
P
19 hours ago
J
Jendart99Beginner
asked in Billing & Payments

Billed for International Roaming once back home

Good afternoon, I am reaching out for help as I traveled internationally from February 26 to March 3.  It said I didn’t need to turn off the easy roaming after my trip as it wouldn’t bill me for it when I am in canada.  It has charged me $16.00 a day since March 3.  How do I get t his fixed? Jen

2
Darius Koodo
19 hours ago
A
Amirali MaheraliConnector
asked in Billing & Payments

Extra Roaming Charges

I got $14.00 charged on my last bill for roaming which I did not use.Kindly credit my account.

8
Darius Koodo
20 hours ago
J
jwclBeginner
asked in Tips, Tricks & Troubleshooting

Physical SIM data not working

I recently went to the US and used an eSIM for data only. Once I got back to Canada I deleted the eSIM and my phone shows the 5G signal, but every app gives the prompt “no internet connection”. I’ve tried removing the SIM and putting it back in, restarting the Cellular Data Network, restarting my phone multiple times (haven’t tried factory reset yet though), turning cellular data on and off, etc. Has anyone else had this problem? (I have a iPhone 13 pro max).Thanks in advance!

2
J
20 hours ago
H
helppppppppppppppBeginner
asked in Billing & Payments

paid my prepaid account by mistake instead of the postpaid one

I was previously a prepaid customer. I paid $70.28 on I believe december 22 2023 by mistake to the prepaid plan when I should have paid it to the monthly plan. Can I get this money credited to my monthly account? thankyou

3
H
20 hours ago
M
MagpieBeginner
asked in Billing & Payments

bill due the 25th but dont receive until the 28th

My phone bill is due the 25th of each month but I don’t get it until the 28th I cannot access the bill until the 28th either. Does that count for a past due bill? Is that just how it works?

2
Dinh
23 hours ago
R
rollyNConnector
asked in Tips, Tricks & Troubleshooting

Attempt to transfer cell # from Bell stalled. Now get HB1 error when I try to use iPhone to place call

Started transfer 14 hours ago.

7
R
23 hours ago
W
willieoCoach
asked in Tips, Tricks & Troubleshooting

Reset Network Settings fixes iPhone for a day, only - apple says it's a Koodo problem.

We;ve had my wifes Iphone 14 pro max at the apple store twice to find out why the voice is not working all the time when she is speaking. it sounds garbled and faint when she holds the phone to her ear, until she puts in on “Speaker”. then we can hear her fine. She can always hear us fine.we “reset network settings”, based on the Apple service advice. it worked, but only for about a day, then it went back to garbled and faint when she holds the phone to her ear. but it works fine when she is on speaker.Apple says to speak to Koodo to fix, as they (Apple Store) did their diagnostics on the phone, and says it is a Network problem, the phone checks out fine.Can you help with this problem, of my wifes Koodo phone speech being gabled and faint when she holds her phone to her ear and speaks?Please let me know...thanks very muchI should have stated, that we also removed and replaced the sim, and also restarted the phone to try to fix. But the problem remains.

8
Dinh
1 day ago
D
DizeBeginner
asked in Tips, Tricks & Troubleshooting

Data not working

A few days ago I got my koodo sim and i transfered my number and followed al the stpes correctly but i cant use my data i can only make calls.  Does anyone happen to know how to fix it. Thanks!!

1
Sophia
1 day ago
F
fourmatBeginner
asked in Tips, Tricks & Troubleshooting

New, local number?

Hi everyone, We moved to NS from BC, and my wife is not certain that she wants to change our BC phone number just yet.  If we switch to Koodo, can we keep our current BC number?

1
O
1 day ago
J
JactricBeginner
asked in Tips, Tricks & Troubleshooting

Transfee Texts without old fone

Hey allHubby ran over his fone and now won't turn on. Took sim card out and put in an old phone he had. He can use this fone to make and receive text messages and phone calls from his number but doesn't have any record of texts for last two years. As I can't power up the phone he ran over..is there anyway to transfer texts without phone? 

1
O
1 day ago
A
AR2001Beginner
asked in Plans & Add-ons

New phone and contract, data plan didn't show in contract

I recently got a new contract and phone with 5G and 100G of data that I requested and is on the contract. However I set up me new phone and term, nothing. I'm stuck with my old plan and 4G data. How does one get that changed to what the plan my contract says I'm paying for?

3
Darius Koodo
1 day ago
M
MiyoungkimNew Member
asked in Other

how to correct my phone number ?

I subscribed netflix, Disney, and amazon prime package. When registering, I didn’t realize to fill in wrong phone number.  When I activated Netflix, I knew that I filled in it wrong by mistake. How can I correct my phone number? 

1
G
1 day ago
A
Austin DBeginner
asked in Billing & Payments

hotspot while roaming not turning off

I was recently on a trip to Cuba, I had my data on for quite a bit of the trip and used 6.5 gbs of data while I was there, however at one point I turned on my hot spot for a couple hours for somebody but the hotspot wouldn’t work for them so I turned it back off. I noticed a few days later that my hotspot had used a crazy amount of data and the amount it was using kept on piling up even tho it was turned off. By the end of the trip my hotspot says it’s used 86.1 gbs of data which is not true cause I had it on for a couple hours. I only get 50 gbs of data a month so I don’t want to pay for this. Can anybody help resolve my issue?

1
Darius Koodo
1 day ago
O
OliveHBeginner
asked in Other

Callback Assist / Non-Existent Customer Service

ovet the course of a few months, I have been trying to get callbacks with Koodo for ages and every time they call, their system isn’t registering my entry of “1” to accept the call. I thought that perhaps this could be due to my phone, being older, however, I have a new phone now, and then same thing is happening. This is incredibly frustrating because I need to get through to them, and of course they offer no other solutions. It should NOT be this hard to talk to a real person.  Does anyone have any suggestions? 

4
Mayumi
2 days ago
John Zarubiak
John ZarubiakRockstar
asked in Tips, Tricks & Troubleshooting

Edge 2023 Android 14

Does anybody have an idea when and if the edge 2023 will be getting Android 14 from Koodo 

2
John Zarubiak
2 days ago
N
NicoleCBeginner
asked in Billing & Payments

Stream+ keeps activating when I don't want it

For the past 5 months, Stream+ keeps activating itself & charging me. I have myself, my husband and both my parents on my account and all four are being charged for Stream+. I have called in 3 times to have them take it off & reimburse me and the keep assuring me it won’t happen again. They keep asking if it’s someone in my family activating it and 100% it is not. The last person I spoke with insisted I change my password (which I did) saying perhaps my account was hacked. I’m at my whit's end with this. It is so difficult to actually get someone on the phone & I’m sick of having to deal with this. Seriously considering switching to another provider if this can’t be solved. Now today, the chat function to schedule a call back is not working so I can’t even deal with it. Has anyone else had this issue?

1
G
2 days ago
L
Letora_Beginner
asked in Billing & Payments

received a new billing cycle invoice but I canceld my phone plan

Hi,  on April 15 I called with a Koodo representative to cancel my subscription on April 23, because I’m moved back to Belgium. My billing cycle goes from the 22nd of the month we’re in until 21st of the next month. Normally I should only pay for the 22nd of April, but I received a bill for the whole upcoming billing cycle month. I can’t call with a Koodo representative because I don’t have Canadian phone number anymore and I can’t chat with a representative either. Does anyone have an email that I can use or is there something else I can do?  Thank you,Aline

3
O
2 days ago
K
kat2151Beginner
asked in Plans & Add-ons

Unable to remove Amazon Prime from Add-ons

Today I noticed that my free prime account is no longer free so I went to delete it from my account. I went to self server, subscriptions and then clicked the “x” to delete prime off of my account. It pops up to a menu that asks me if I want to cancel and gives me the option to select the streaming bundle with all 3 streaming services and has a button that says “cancel Amazon Prime” but when I click that option it makes dots that indicates it is loading but will not remove Prime. It just will not let me cancel. I’ve tried on both mobile and my desktop. It does the same thing.

1
Bernard Koodo
2 days ago

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