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Question

Payment Error 500 self serve

  • 25 April 2024
  • 3 replies
  • 49 views
F

I need to pay my due billing but I am unable by receiving a 500 error page. I have tried several times at different hours and this doesn’t work.

I am outside the country, cannot call. 

I am using a Canadian credit card.

Please contact PM asap.

 

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3 replies

Bernard Koodo
Userlevel 7
Badge +4

@francebaby We have had a handful of customers having challenges to pay from abroad.  We are looking into it as it appears certain anti-fraud measures are being triggered when they shouldn’t have. I can’t tell you this will be solved this week, for now our reccomendation would be to make payment using your bank account. Thanks for your understanding!

F

Thank you. Using bank account I cannot as I have to approve from my Canada cell which I do not have access to. Could you please stop the late fees from adding up until I am back in canada?

Bernard Koodo
Userlevel 7
Badge +4

@francebaby How long are expected to be away? Asking only as it’s not about the dollar or so for the late fee, but the account could be suspended for non-payment if we are talking several weeks delay. If you are back soon, no worries, just message us here and we will help out with the invoice at the time.

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