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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 899 Topics
  • 3,755 Replies

899 Topics

J
JPTORockstar
asked in Tips, Tricks & Troubleshooting

WIFI connected but no internet

I recently got koodo internet.Everything is setup, the modem is showing full connection; wifi shows a green light, but I can’t access any webpage, other than the wifi router page.  Internet works when I connect directly to the modem.I’ve tried connecting through Lan 1 from my computer and still no success.I’ve tried changing the DNS settings both on the router and my computer, 8.8.8.8 still no luck.I’ve tried contacting koodo but they’re busy.  I’m not sure if its a defective router.  I can ping up to the modem, but pinging outside doesn’t work. I’ve tried everything I can think of with no success.  Thank god I didn’t cancel my old internet yet.

7
J
13 hours ago
D
Datphoneuser_637Connector
asked in Tips, Tricks & Troubleshooting

Don’t receive certain calls

I bought an iPhone 13 from Koodo a couple months ago. Had suspicions at first that I wasn’t receiving calls. Recently did a test with some family & friends to see if I could receive all their calls. 1 didn’t go through at all, 2 went to voicemail, and 2 worked fine. (A mixture of iPhone and android) Tried checking all my settings & don’t have call control set up.Any suggestions?

11
D
1 day ago
F
FireyflashesBeginner
asked in Tips, Tricks & Troubleshooting

Continuous Weak Signal on East Side Owen Sound, Ontario

Terrible Service on the East Side of Owen Sound, Ontario. Connection to internet is dropping often, disconnecting. It has been this way for months. I don't know how much I can handle this issue but I'm almost at my breaking point. I will eventually change services away from Koodo if this continues. Who can fix this issue? I spoke to a rep months ago who actually told me that my signal was terrible when speaking to her on my cell. Please Help!

4
G
1 day ago
S
ShayahBeginner
asked in Tips, Tricks & Troubleshooting

HELP It's not sending me a verification code

I am currently trying to update my account to a new SIM card. I have been trying to get it to send it to my email. I have tried multiple times to get it sent to my email, where it has sent verification codes BEFORE, but it’s not sending it now. I cannot use other methods of verification.

1
O
2 days ago
P
PaulDRockstar
asked in Tips, Tricks & Troubleshooting

can’t update my greeting

I returned from a trip six weeks ago and recorded a new greeting when I got back, but the old greeting continues to play. Even after getting help from Koodo live assist, the problem persists. I didn’t record an extended absence greeting; all I did was change my personal greeting as I have done before.  I am using an iPhone SE and it looks like live. Voicemail is activated on my device. Any ideas?

2
P
3 days ago
I
illyMember
asked in Tips, Tricks & Troubleshooting

Switching from Bell Fibre internet

I signed up for home internet and told the sales rep I had fibre internet, they told me it wasn’t a problem, Koodo could do that. It’s my installation period and I don’t have a cord to connect to Bell’s internet hookup. My apartment does not have a coax input, only fibre optic.Is there a way I can get the proper cable, or have a tech visit? 

5
Bernard Koodo
3 days ago
T
tlowesBeginner
asked in Tips, Tricks & Troubleshooting

No Cell Data in North Kanata

Our family has 3 devices/accounts on the Telus network.  Two with Koodo and one with Telus.  Cell Data including texting is not working for any of us.  Even with 2-3 bars.  All iPhones.  Please advise what the issue is with the network in the Ottawa area.  We are located in North Kanata and this has been an issue since yesterday (April 27th).

1
M
3 days ago
C
cory98ccBeginner
asked in Tips, Tricks & Troubleshooting

Data not working on phone?

After returning from out of Country my data is not working on my iphone 11? 

4
M
3 days ago
I
Ibra0078Member
asked in Tips, Tricks & Troubleshooting

YouTube not working on hotspot for it for kids tablets

My Koodo IP shows I'm in Quebec Montreal but I'm located in Ontario Ottawa. If I try to hotspot my phone the kids Samsung tablets both say YouTube is not available in this region. If the tablets connect to my Wi-Fi at the house I have no issues. I've already cleared the data and cleared the cache of the YouTube app on both tablets checked my geolocation, toggle the location on and off and rebooted the tablets with no success. I uninstall the YouTube app and reinstalled and it still doesn't work.  Im assuming  it's related to my IP address that I'm getting from koodo that's showing up in Montreal. Has anyone experienced this issue and if so what did they do to resolve it thank you.

4
M
3 days ago
C
ClaudeTammyConnector
asked in Tips, Tricks & Troubleshooting

wifi calling

Hi, I am out of cellular range and was able to activate wifi calling on my IPhone but not on my Moto G7 ( I have 2 Numbers on this account) Keeps asking me for an emergency address but when they send me a code, my sms doesn’t work so not receiving it and can’t update. Please help!! I verified and Volte is activated on my account. 

4
Dinh
3 days ago
T
TheEnemyBeginner
asked in Tips, Tricks & Troubleshooting

Wifi keeps disconnecting

I have koodo wifi and at least twice a day, the wifi cuts out, no real pattern as to when it happens. To fix it I have to reset it by unplugging it and plugging it back in but this is very tedious, is there a better fix?

1
Dinh
4 days ago
C
CJS21Beginner
asked in Tips, Tricks & Troubleshooting

New phone - SIM card doesn’t work

Hi!  I recently purchased a new phone/SIM card, and unfortunately the SIM card doesn’t work.  I tried updating, turning the phone on and off, and I still can’t get it to function.  I did try my old SIM card in my new phone and it did work.  Is there anything I can do/try to get my new SIM card to work?  Thank you!!

2
C
5 days ago
J
jwclRockstar
asked in Tips, Tricks & Troubleshooting

Physical SIM data not working

I recently went to the US and used an eSIM for data only. Once I got back to Canada I deleted the eSIM and my phone shows the 5G signal, but every app gives the prompt “no internet connection”. I’ve tried removing the SIM and putting it back in, restarting the Cellular Data Network, restarting my phone multiple times (haven’t tried factory reset yet though), turning cellular data on and off, etc. Has anyone else had this problem? (I have a iPhone 13 pro max).Thanks in advance!

2
J
5 days ago
R
rollyNConnector
asked in Tips, Tricks & Troubleshooting

Attempt to transfer cell # from Bell stalled. Now get HB1 error when I try to use iPhone to place call

Started transfer 14 hours ago.

7
R
5 days ago
W
willieoCoach
asked in Tips, Tricks & Troubleshooting

Reset Network Settings fixes iPhone for a day, only - apple says it's a Koodo problem.

We;ve had my wifes Iphone 14 pro max at the apple store twice to find out why the voice is not working all the time when she is speaking. it sounds garbled and faint when she holds the phone to her ear, until she puts in on “Speaker”. then we can hear her fine. She can always hear us fine.we “reset network settings”, based on the Apple service advice. it worked, but only for about a day, then it went back to garbled and faint when she holds the phone to her ear. but it works fine when she is on speaker.Apple says to speak to Koodo to fix, as they (Apple Store) did their diagnostics on the phone, and says it is a Network problem, the phone checks out fine.Can you help with this problem, of my wifes Koodo phone speech being gabled and faint when she holds her phone to her ear and speaks?Please let me know...thanks very muchI should have stated, that we also removed and replaced the sim, and also restarted the phone to try to fix. But the problem remains.

8
Dinh
6 days ago
D
DizeBeginner
asked in Tips, Tricks & Troubleshooting

Data not working

A few days ago I got my koodo sim and i transfered my number and followed al the stpes correctly but i cant use my data i can only make calls.  Does anyone happen to know how to fix it. Thanks!!

1
Sophia
6 days ago
F
fourmatBeginner
asked in Tips, Tricks & Troubleshooting

New, local number?

Hi everyone, We moved to NS from BC, and my wife is not certain that she wants to change our BC phone number just yet.  If we switch to Koodo, can we keep our current BC number?

1
O
6 days ago
J
JactricBeginner
asked in Tips, Tricks & Troubleshooting

Transfer Texts without old phone

Hey allHubby ran over his fone and now won't turn on. Took sim card out and put in an old phone he had. He can use this fone to make and receive text messages and phone calls from his number but doesn't have any record of texts for last two years. As I can't power up the phone he ran over..is there anyway to transfer texts without phone? 

1
O
6 days ago
H
huanyeMember
asked in Tips, Tricks & Troubleshooting

Cannot call US number

I have add-onsEasy Roam US - PayPerUse Access On Easy Roam INTL- PayPerUse Access Onbut when I called US, it said “your call cannot be completed” either “the call is not accepted from your region.”I called from Canada and dailed +011 1 (US number) How can I make a call to US, and how my issue can be resolved?Thanks 

2
H
6 days ago
John Zarubiak
John ZarubiakRockstar
asked in Tips, Tricks & Troubleshooting

re open questions

There are a few questions I have asked that have not been completely answered and they have been closed off for comments is it possible to reopen one of these I have got an answer from kudo and I would like to keep it on with the same topic that I originally started instead of starting a new one I think the author should be able to reopen some of these

6
Dinh
6 days ago
John Zarubiak
John ZarubiakRockstar
asked in Tips, Tricks & Troubleshooting

Edge 2023 Android 14

Does anybody have an idea when and if the edge 2023 will be getting Android 14 from Koodo 

2
John Zarubiak
7 days ago
T
Tob23Beginner
asked in Tips, Tricks & Troubleshooting

maximum number of device connections

Hi, just curious how many devices can I connect to your Boost Wifi6 router.   I have a bunch of smart lights and I seem to be hitting max as it kicks off devices.Would like to know as at this point I cannot use the router as it does not support enough connections.

2
T
7 days ago
J
Jaym56556643Connector
asked in Tips, Tricks & Troubleshooting

Koodo keeps contacting cogeco instead of rogers

So, I've tried to sign up for Koodo internet to no avail. The first time, I signed up, got my equipment, and when I tried to set it up, nothing worked. Contacted support, and for some reason, Koodo has my address as serviced by Cogeco, so when Koodo reached out for access, Cogeco advised they don't service my address.  Right, because my address only has coax internet with Rogers.  So tech support notes the account, says to return the equipment and reorder, and hope they contact the right company this time. Both times I selected Rogers as the current provider. Second time, same thing, they contact Cogeco again. So what gives? Does Koodo not want any business in this massive area of Hamilton that has no fibre cable and also no Cogeco service? Doing a callback doesn't help since they just tell me to reorder......how can they not change this? 

7
Flo Koodo
7 days ago
J
JodazBeginner
asked in Tips, Tricks & Troubleshooting

Phone not working in parts of my apartment

HelloI have a Samsung Galaxy S21 phone and I’m on the 5G network with Koodo. I live in a small 1-bedroom apt in a highrise building in downtown Toronto and strangely, my phone doesn’t work in parts of my living room which is small. It doesn’t work in the kitchen/dining area and sometimes doesn’t even ring.  I only know if someone has called me if they leave a voicemail.  In the living area, my voice cuts out depending on where I’m sitting. I have to sit in an armchair close to the balcony to have a conversation. The apt is only 650 sq ft and it’s ridiculous that I don’t get signal in parts of it. I’m wondering who I could talk to and if anyone else has experienced this problem. I would appreciate any thoughts on why this might be happening. I don’t have any problems outside of my apt. 

2
J
9 days ago
G
generallyrandomBeginner
asked in Tips, Tricks & Troubleshooting

cannot receive calls from certain numbers

cannot receive calls from certain numbers eg Intuit; Koodo. I have tried with Call Control enabled/ disabledI went to a Koodo kiosk and the agent duplicated the issue, He said that He hadn’t seen the issue before, and gave me a number to call to talk to someone but it didn’t work as the calls from Koodo support aren’t getting through to me. I have a brand new LG Velvet phone, and my partner has a  Samsung note 9 with the same issue 

1
Dinh
9 days ago

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