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can’t update my greeting

  • 28 April 2024
  • 2 replies
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I returned from a trip six weeks ago and recorded a new greeting when I got back, but the old greeting continues to play. Even after getting help from Koodo live assist, the problem persists. I didn’t record an extended absence greeting; all I did was change my personal greeting as I have done before. 
 

I am using an iPhone SE and it looks like live. Voicemail is activated on my device. Any ideas?

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Best answer by PaulD 29 April 2024, 00:29

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Userlevel 7
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Hi @PaulD 

If you are looking to update you presonalized greeting with a standard one, you’d need to schedule a call back with the virtual assist https://www.koodomobile.com/en/help/voicemail

 

I had to turn off live voicemail to get it to work.