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1114 Topics

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avocadoaleahBeginner
asked in Tips, Tricks & Troubleshooting

No phone service but I've paid my full bill

Hi anyone had this? I’ve paid my bill today (I had some extra charges but its all paid now) But Its been a few hours and I still dont have any service on my phone. I’ve taken the sim card out and Ive shut my phone off multiple times. Any ideas?

5
A
26 minutes ago
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DodieBeginner
asked in Purchases & Returns

im so done with the internet and CSRs

So here's the scenario. We order koodo internet about 2 weeks ago. Our order and tracking information was still not updated after 5 days and we got a confirmation email that the tech was scheduled to come in 3 days. I called and by God's hand,kidding, we got a tracking number a couple hours later. 2 days after that we received our equipment.  1 modem and 1 Telus wifi 6 booster. The tech came the next day. Rogers tech. I wondered why Rogers, but I let him in. Well he did Jack only cut my coax cable in have used MY spitterand my remaining cord put ends on each and said your all set. Went to his truck grabbed his ladder went to the pole not sure what he did I was obstructed by our garage then he went on his way. No more than 15 minutes.  You guys still with me. Ok so we hook it all up. And zero connection.  So all day Saturday all day Sunday calling and trying to troubleshoot with support. Yes we did all that bs hard restart and what have you. The modem only connect to the Telus router. T

3
Dinh
51 minutes ago
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omeryousufBeginner
asked in Purchases & Returns

Credit card overcharged

I canceled koodo subscription and returned koodo equipment on April 20, 2024. Despite that  my credit card was charged on May 15, 2024. I have been trying to reach customer service and it is a nightmare contacting an agent. Today, once again I cancelled the subscription by logging to my account and I got partial refund and along with that I received an email to return the device. I am wondering what do I do in this situation. I am afraid koodo might charge next month for not returning the equipment. So far I have had horrible experience with koodo internet and telus home security. 

1
Dinh
55 minutes ago
1
1985MR2Member
asked in Tips, Tricks & Troubleshooting

Switched to a plan with data but no mobile data

I switched plans for my son from a plan without data to a plan with 20GB.  He gets a Koodo message on every website he tries that his data is blocked.  There is no message when I go to koodomobile.com Self Serve.  I tried turning cellular data off and on and switching voice and data from LTE to 3G with no effect.   Any ideas on what would work?   

3
1
3 hours ago
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KMTUBABeginner
asked in Tips, Tricks & Troubleshooting

Stream+ Activation Email doesn't work

I just subscribed to Stream+  When I click the link in the email from Koodo to activate Disney+ and Amazon, it brings me to my subscription page, but no subscriptions show up. I was able to activate Netflix because Netflix sent a email separately from Koodo to link my account.  I see this isn’t a unique situation so if anyone has any tips, I’d appreciate it!

2
Dinh
21 hours ago
S
Steve OgdenCoach
asked in Purchases & Returns

I want a new phone, not a whole new plan with sim card

I'm trying to replace my phone with one in the Koodo store, but it looks like they want me to buy a whole new plan, including a new sim card with it. There must be a way to do this, but I can’t see it. Please point me in the right direction.

1
Dinh
1 day ago
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ArtieleblancConnector
asked in Tips, Tricks & Troubleshooting

code 11b1 - can’t make any calls

I am visiting Canada and five days ago purchased a Koodo SIM so I would have phone service and internet access. The agent installed the SIM for me and everything worked fine for five days. Yesterday I was unable to make calls - I get a code 11B1. I need to get the service I have paid for. Help, please!

7
Dinh
1 day ago
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LottinvilleMember
asked in Tips, Tricks & Troubleshooting

need help with my internet .

I restart my rooter and my modern. nothing help i try to unplug and replug all stuff and nothing red light in my modem and deux green light on my rooter (lan and power)

3
O
1 day ago
O
onarockAdvisor
asked in Purchases & Returns

I want to buy a phone from Apple and swap it for my phone already in my koodo account

I have Koodo account and I want to buy an IPhone from Apple and trade this out for my other phone. How do I do this and what are the fees if I do not purchase the phone from Koodo? k 

4
Flo Koodo
1 day ago
P
Pamelaroberts1991Beginner
asked in Purchases & Returns

How do you reach a rep when youve already waited 5 hours for a callback and the call dropped due to KOODO network

Koodo sent my phone to a random address not on my file. Do to not being able to talk to someone and having to wait for call back they were too late to rectify. I was told Canada post would correct it and it would be delivered 4 days ago. I have received no confirmation emails of updated address or correction. I placed a call back request with chat 5 honours ago and the call dropped do the poor network and now I have to wait another 3 hours for a callback. Beyond frustrated with this service. 

3
M
3 days ago
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kkqtBeginner
asked in Purchases & Returns

UPS lost new koodo phone

Hello, i signed up for a new phone and it says it got delivered today, i cant find it anywhere. UPS needs Koodo to reach out or i need to reach out to koodoo so they can find it but its very hard to contact koodoo. How can i contact koodoo regarding lost phone in mail?

3
M
3 days ago
T
TjraudNew Member
asked in Purchases & Returns

Upgrading Phone out of stock

I was looking to upgrade my phone and saw koodo was offering the Iphone 14 Pro Max with a $410 tab bonus. Unfortunately, by the time I decided on getting it it was out of stock. I was wondering if anyone knew how often they get restocked and if they do will the tab bonus be available too. Thanks!

1
O
3 days ago
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MurrayjnBeginner
asked in Tips, Tricks & Troubleshooting

outstanding order error

Hello, I can't update/change my desired Perk. When I try to update via self serve & manage perk, the screen flickers a few times and terminates with the error message “ Outstanding Order! There is currently an outstanding order in progress and it is blocking the Add On selection.”   There are however no outstanding orders.  I've already tried clearing cache and changing browsers. I've changed devices and still the issue exists This has been an issue for a number of months.Thanks in advance for any help provided!

4
Flo Koodo
3 days ago
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oil71Connector
asked in Purchases & Returns

Bought 1GB top up, got text saying I have 50% left out of my 100MB??

Just bought 1GB top up an hour ago, and then I just got a text saying I have used 50% of my 100MB data and now have 50MB left. I got an email confirming my 1GB top up. help?

9
O
4 days ago
R
raedenramosBeginner
asked in Purchases & Returns

Wrong address entered by Koodo sales representative

About a month ago a door-to-door sales representative from Koodo sold us home internet. A month later our modem has not been delivered to us, and upon reviewing the shipping email I realized that the address on the email was incorrect, as the Koodo sales representative had inputted our house number incorrectly.We had visited the house it was incorrectly delivered to and the house owner had discarded the package. Please, we have already paid the monthly fee and are still due to pay the bill again without even having the modem installed yet. We would like another modem delivered to us.Thank you.

2
Flo Koodo
4 days ago
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whyisitsodifficultBeginner
asked in Tips, Tricks & Troubleshooting

My koodo home phone does not ring.

My koodo home phone does not ring for incoming calls.This is a recent occurrence.I can call out. If I pick up the home phone while someone is actively calling it, I get a dial tone.  

2
W
5 days ago
J
JbtBeginner
asked in Tips, Tricks & Troubleshooting

Need PUK code

Hi, I locked my SIM card and now it’s asking for a puk code. I can’t get a call back from Koodo until tomorrow and I am supposed to be on call for my employer… any help would really be appreciated!

2
Flo Koodo
5 days ago
T
TropicalGirlBeginner
asked in Tips, Tricks & Troubleshooting

Cancel International Roaming on my Android Samsung

I do NOT want roaming, ever. I know if I use Flight mode it will not kick in. On occasion though,  I need to receive a text from my bank in Canada, but as soon as I turn flight mode off the roaming kicks in. $16 for one text is too much. Please help me permanently turn off International Roaming.

3
Timo Tuokkola
5 days ago
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Katdeg1974Beginner
asked in Purchases & Returns

upgrade

Can I upgrade phone 0 down samsung keep my plan

2
Darius Koodo
6 days ago
rottenronnie
rottenronnieConnector
asked in Purchases & Returns

New user - Haven't received a sim card

So…. My agreement tells me that I have a Koodo Tri-sim card, but they fail to provide an ICCD sim serial number) and I’ve received nothing in the mail. I was looking for a number to contact them to tell them that I can’t use my phone and won’t be paying the next bill until that is sorted. Do they have a phone number for customer service? Their self service ignores the issue completely. 

10
rottenronnie
7 days ago
R
ryanburkeBeginner
asked in Purchases & Returns

Internet equipment not yet arrived

Hi,I ordered Koodo unlimited internet about a month ago and the equipment has not yet arrived. I checked the tracking on my package and it says it was returned to sender for some reason. My current internet provider that I was switching from stops on the 12th so I really need this equipment. How would i go about getting my equipment sent back to me? 

3
R
8 days ago
K
kelseytranBeginner
asked in Purchases & Returns

Can't subscribe for Stream+

I kept getting error when entering my cards for payment and I have tried all of them, Visa debit/credit both not working. I can’t seem to find a way to reach out to a rep. Please help?

5
K
8 days ago
J
JiongBeginner
asked in Tips, Tricks & Troubleshooting

Koodo internet

Hi,I subscribed Koodo internet and activation date is today. But after hooking up the modem, the “DS” keep flashing and no connection is established.What shall I do?Thanks

4
D
9 days ago
A
AshleighoflynnBeginner
asked in Tips, Tricks & Troubleshooting

my internet wont work

I don't understand. I just got set up with koodo a week ago and everything has been fine expect my internet. It was supposed to be activated today (may 7) but online it says my internet order is still being processed and my internet won't work. My data also isn't working. I've been on hold for 47 minutes. Isn't there a number I can call to talk to someone right away? This is so irritating. 

2
Flo Koodo
9 days ago
C
CanaryAgilityCashAdvisor
asked in Tips, Tricks & Troubleshooting

Galaxy A52 5G no service

Hello, I ordered a Galaxy A52 5G off of eBay and I received it today. The problem is that when I put my prepaid Koodo SIM card in it, I get no service and if I try to search for networks manually I just get an error telling me nothing’s available. If that’s not weird to you yet you might be lucky, the About tab in the settings tells me what my phone number is but I have the circle with a slash in it where the signal bars are supposed to be, if I try to switch between 5G/4G/3G that doesn’t help any. Thanks for any help.

16
C
12 days ago

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