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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

806 Topics
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806 Topics

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Deb_CanadaRockstar

asked in Tips, Tricks & Troubleshooting

noeudsBeginner

asked in Tips, Tricks & Troubleshooting

Je ne peux pas envoyer ou recevoir des MMS / images texte

Je ne réussis plus à envoyer ou recevoir des MMS. Mon téléphone est un Blackberry Key2. J’ai essayé de créer un nouvel APN avec la nouvelle configuration tel que suggéré, mais cela ne règle pas le problème. Le vieil APN est toujours présent ‘’grayed out’’, bien que je réussisse à sélectionner le nouveau, je ne réussis toujours pas à envoyer ou recevoir des MMS. Existe-t-il une solution? Je ne souhaite pas changer de téléphone...

1 month ago

t.hamilton20Beginner

asked in Tips, Tricks & Troubleshooting

Cannot send or receive messages over text

For the past few days I have not been able to send or receive images or videos over text. I have updated my APN settings and restarted my phone multiple times. My phone is a OnePlus 7T, I have paid all my bills, everything else on my phone and plan is working fine.

1 month ago

LRVBeginner

asked in Tips, Tricks & Troubleshooting

STREAM+ ACTIVATION LINKS-NOT WORKING

I purchased STREAM+ subscription on March 29, 2024 and tried to activate all three platforms (NETFLIX, DISNEY, PRIME). But, nothing happens after clicking the “ACTIVATE” button”. It keeps me on the same page. Please, need help. Thanks.

1 month ago

OluwaseziMember

asked in Tips, Tricks & Troubleshooting

Someone register my Koodo phone number on WhatsApp before me

Hi, need help. Someone register my Koodo phone number on WhatsApp before me. I have the phone number, I can call and sms but can't register it on WhatsApp. Now I got a call from BMO today asking to confirm my identity. Please how can I claim this number back on WhatsApp

1 month ago

TheT'sBeginner

asked in Tips, Tricks & Troubleshooting

How do I invite a friend to join Koodo?

I recently signed up for Koodo and have a few friends and family members that are now interested in joining as well. We were told there’s a link to email them to join that will give us savings as well as them too. Where do I find this link?

1 month ago

becm66Beginner

asked in Tips, Tricks & Troubleshooting

Credit building

I know they used to . I haven’t been a koodo customer for years when i was on a monthly plan they reported it on my credit report. I have a friend thats trying to rebuild credit and wondering if switching from a prepaid to monthly account would help. Does anyone know if koodo monthly is on their credit report for an account in good standings of course . I’m well aware accounts in bad standing seem to get reported way more than the good standing ones

1 month ago

CarpenterBeginner

asked in Tips, Tricks & Troubleshooting

Switching from Bell Fibe

I have Bell Fibe and want to switch over to Koodo. The line coming into the house is the new fiber optic, anyone have any issues with hook up or service ?

1 month ago

Mignola_FanRockstar

asked in Tips, Tricks & Troubleshooting

Lost MMS capabilities yet again!

Hello All,Been a Koodo customer for a while and to be honest have found it to be a great service barring one issue. If you are bringing a non-Koodo phone (one not sold by them) you are SOL for pretty much anything. To be more specific in my case MMS issues. Had a Oukitel K9 I brought over initially a few years back and all was well. Everything worked including Data, Internet and more importantly all MMS functions in texting. One day MMS just stopped working, contacted Koodo support and they tried and tried and tried to get it back. Ended up with a Sorry but we don't support that phone officially.Bought a Samsung from them and then a Motorola and all is well, no glitches. Found a new phone I really wanted (Ulefone Armor 24), checked that it would work with the network and it looked good. Bought the phone, popped in my old SIM and it worked out of the box. Data, Internet and full MMS text functionality.FOR A MONTH! Last Saturday night, lost MMS functionality.Spoke to Koodo and it was sw

2 months ago

HapsRockstar

asked in Tips, Tricks & Troubleshooting

5G service has not worked for at least the last 2 days in Dundas (Hamilton area)

checked settings, rebooted, the usual stuff - LTE service only - anyone else experiencing the same in the Hamilton area?

2 months ago

dongmeiRockstar

asked in Tips, Tricks & Troubleshooting

voice mail not working

When I try to access my voicemail a screen pops up that says “error performing request” and when I dial 1 it says call fail.

2 months ago

Tom_SilverwoodOrganizer

asked in Tips, Tricks & Troubleshooting

Cell phone signal strength

I understand that a signal strength of -80 dBm is considered good.This is what my wife receives on her android phone using Rogers SIMFrom the same location (my home office), using a Koodo SIMmy signal strength is currently -115 dBm. I understand that this is considered to be very poor - and in fact, totally unacceptable, given that I live within the city limits of Fredericton!!As a consequence of this poor signal, many telephone calls on my Koodo phone either just fade away or completely drop outThis issue has been ongoing for many years and has been reported to Koodo Technical supportI understand that I can switch providers to receive an acceptable signal, but because I am currently locked in for the next 13 months, a switch would cost me close to $700!!While Koodo has been very sympathetic and apologetic, what I would really prefer is a technical solution. Is a signal booster an option, and if so, can Koodo provide me with one at no charge?

2 months ago

CAel2005Beginner

posted in Tips, Tricks & Troubleshooting

Did not get welcome text, SMS not working

Today I ported (through a kiosk at a Superstore with a sales associate) from PC Mobile to Koodoo. I received the transfer text from PC Mobile and answered ‘yes’After which I swapped sim cards and restarted my phone. I walked away assuming all was good (phone calls incoming/outgoing worked, as did data) but did not receive the welcome text, and cannot send or receive text messages.I’ve done a few device restarts. I’ve done a few sim resets (remove sim card for 1-2 minutes, cycle power) I’m working on clearing the data that I don’t want to loose off my device before doing a factory reset and carrier reset. I was unable to get further assistance from the sales rep at the kiosk, said it was beyond his ability to help. Anything else I can do?

2 months ago

JimbostanRockstar

asked in Tips, Tricks & Troubleshooting

voicemail not working

Hi, the system says that my message #1 is active but anyone who calls my number receives the system message…………...suggestions?………….thanks in advance.

2 months ago

Chris123321Beginner

asked in Tips, Tricks & Troubleshooting

MMS no longer working, how I fixed it on my phone

Apparently after Feb 7 Koodo changed some things that wouldn’t allow me to send MMS messages. I followed the steps listed below and it still didn’t work. No suggestions on the koodo forum worked either. https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phoneAs if a stroke of luck I figured it out for my phone (CAT S42) which is an android. If you haven’t been able to fix on your phone using these this is what I did.Reset network settings.Then follow steps on the link above… BUT instead of creating a new APN just go into the default one and change everything so it has the matching info from the link above.

2 months ago

TalanthalasConnector

asked in Tips, Tricks & Troubleshooting

Xiaomi Poco X6 Pro with Koodo?

Hello there y’all!Just hoping someone can confirm whether or not the Xiaomi POCO X6 Pro is compatible with Koodo’s network! I’m assuming so, given the wide range of bands it works on, but at $600, I wanna make sure before i purchase. Listed bands for the phone, according to GSMArena, are as follows:Technology GSM / HSPA / LTE / 5G 2G bands GSM 850 / 900 / 1800 / 1900 - SIM 1 & SIM 2 3G bands HSDPA 850 / 900 / 1700(AWS) / 1900 / 2100 4G bands 1, 2, 3, 4, 5, 7, 8, 18, 19, 20, 28, 38, 40, 41, 48, 66 5G bands 1, 2, 3, 5, 7, 8, 20, 28, 38, 40, 41, 48, 77, 78 SA/NSA/Sub6 Speed HSPA, LTE-A, 5G Thank you in advance!

2 months ago

xrated77Organizer

asked in Tips, Tricks & Troubleshooting

Need help with router

Hi With the recent wind we lost power for a bit ,the power turned back on and the router again went to a red solid light.I had to again reset and put my info in.What is the cause of this .The router is a boost wifi 6 round router.There could be a hardware problem and i would need tech support.There is no firmware upgrade option in router settings either.This would be the third time doing a reset dince I had uplugged the router 2 other times because of moving it .Is it possible to get someone in tech?At the same time ,where can we all get support easier,or faster .Is there an app Koodo works with?I also this morning had a cell data problem ,still no connection ,I am using my wifi in the meantime.Thks

2 months ago

fast227Beginner

asked in Tips, Tricks & Troubleshooting

Asus Zenfone 10 - MMS not working

I own Asus Zenfone 10, MMS not working. Mobile network is own, I have tried resetting the phone, resetting mobile network settings, and adjusting APN settings. Recommendations would be appreciated.

2 months ago

tbarber12Beginner

asked in Tips, Tricks & Troubleshooting

VOIP phone not working with Koodo Wireless Router

I have a VOIP service for my home phone through my previous internet provider. When I switched over to Koodo for internet I kept my previous wireless router and simply swapped the old modem with the modem Koodo provided. Yesterday my router stopped working and I setup the wireless router that Koodo provided me. I am able to connect all devices as expected but if if try and connected my VOIP hardware then the router will not work.The setup is suppose to be modem → VOIP hardware → wireless routerThis was the setup I had with my old wireless router and there were no issues. Is there a setting I need to make on the wireless router that Koodo provided in order to get this working?

2 months ago

hainesNew Member

asked in Tips, Tricks & Troubleshooting

Moving childs phone to their own plan and change name.

My daughters line was always under my husbands name, we just need to change the name and wanted to put her on her own separate account. Willy they charge us fees for that?

2 months ago

Kevin212Beginner

asked in Tips, Tricks & Troubleshooting

Intermitant issue with MMS

Ever since February 7 when Koodo said we had to update the APN I have been having intermittent issues with sending MMS messages. I have attached screen shots of my APN settings. I changed them according to Koodo’s instructions and double checked them, restarting my phone multiple times. Then I did a network reset and changed the settings again, restarting my a couple times again to no avail.I am using a Oneplus 8 phone with the Google messages app. I have RCS chat turned on, though at the moment I usually use MMS (most people I know don’t have RCS). I have data on and but it appears that the MMS issue is not affected by data being on or off (ie. if messages wouldn’t send before, switching to data only or wifi did not change anything.) SMS has been working fine the whole time, and I think receiving MMS messages has been either completely fine, or I have had significantly less issues (harder to tell if incoming ones are delayed). I have tried sending myself MMS messages, and found that t

2 months ago

Robert FalardeauBeginner

asked in Tips, Tricks & Troubleshooting

Moto G54 compatibility

Hello. Please confirm that this phone will work with Koodo in Canada and abroad: Motorola Moto G54 Dual-SIM 256GB ROM + 8GB RAM (Only GSM | No CDMA) Factory Unlocked 5G Smartphone International Version

2 months ago

Satyaprasad PBeginner

asked in Tips, Tricks & Troubleshooting

LG Q Stylo + is not working in India

I bought a LG Q Stylo + from Koodo in year 2018. It was working fine with all networks in Canada. But I moved to India last year then I can not use this phone and also displaying “Emergency calls only” message whatever network I am using in India. I observed apparently, it is locked it I can not use it. I have used more than 2 years in Canada with you. Kindly assist me to unlock my mobile. Thanks

2 months ago

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