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2637 Topics

U
UpstairsChristaBeginner
asked in Plans & Add-ons

New Phone, old SIM, old plan (not the contracted one I signed up for)

Hola - Just recently received a new device which came with a new SIM. When setting up the new device, the new SIM didn’t detect the Koodo / Telus network. So out of the old phone came the old SIM to be put into the new phone. Great. No problems: talk, text, and data connectivity all working fine. Buuuuut, the old plan is still showing in Self-Serve, not the new plan I selected, paid for, and is on the contract sent to me. Also, because it’s an older plan at a lower rate, it doesn’t have the same SelfServe Add-On or Perk options. Plaes halp.

5
Darius Koodo
4 minutes ago
F
Faith LarissaMember
asked in Plans & Add-ons

Can't Subscribe to Stream+

I want to sign up for Stream+, but no matter what credit card details I enter, it says there was an issue processing my payment. I am sure that the postal code is correct, I’ve also cleared my brower’s cache and it is still not working. Any ideas?

4
F
12 minutes ago
C
CS2022Organizer
asked in Self Serve

Cant find Koodo SMS Offer

I received this text offer from Koodo, but can't find the offer on my self-serve account ? I waited past midnight and checked the whole self-serve site. It’s just not there 

9
Boa_Guy Koodo
53 minutes ago
rottenronnie
rottenronnieConnector
asked in Purchases & Returns

New user - Haven't received a sim card

So…. My agreement tells me that I have a Koodo Tri-sim card, but they fail to provide an ICCD sim serial number) and I’ve received nothing in the mail. I was looking for a number to contact them to tell them that I can’t use my phone and won’t be paying the next bill until that is sorted. Do they have a phone number for customer service? Their self service ignores the issue completely. 

10
rottenronnie
1 hour ago
N
NOTHAPPYATALLConnector
asked in Billing & Payments

Overpayment refund taking 6 months

Overpayment Refund I made a mistake and overpaid Koodo $3000.  I asked the bank to reverse, they tried three times and it was refused everytime by Koodoo / Telus. This took two months, I was then told I could ask for a cheque to be mailed. I waited 8 weeks and nothing.  Called back they said they would reissue the cheque, waited 6 weeks, nothing. Called back today to be told the cheque had not been issued and to call my bank. This has gone on since November of 2023. I AM BEYOND FED UP!  I want my REFUND it’s MY MONEY AND I am getting the royal run around.  I have asked to speak to a supervisor, or escalations and get told they will call me back in one to three business days and they NEVER call me back .  I NEED TO GET THIS RESOLVED. 

6
N
2 hours ago
K
KwamekAmbassador
asked in Other

Yahoo mail app failing to update

Hello,I am using S22 ultra. All apps update except Yahoo mail app which keeps failing every time.I have done hot retarts by pressing and holding power and lower volume buttons many times but issue still persists.I have uploaded screenshot here. How do I resolve this challenge?  It is NOT space issue because there’s lots of gigs and as I said earlier all other apps are updating without any issue.Thanks in advance for your help. Appreciated 

7
M
3 hours ago
G
g-forceConnector
asked in Plans & Add-ons

I don't get it. why is Koodo call back either going straight to voicemail or hanging up on me when I press 1?!

I have scheduled multiple call backs from Koodo to solve an issue about a text offer that is not appearing in my account. I can’t get the calls actually answered.On one Koodo phone line it goes straight to voicemail EVERY time and Koodo’s # is NOT blocked.On my other Koodo phone line...EVERY time I answer the phone (say hello) and the voice prompts me to enter 1 , I press 1 to talk to a rep, I get hung up on!Totally frustrating.Can someone please call me directly or PM me a # I can call to speak to someone, Thanks. 

8
M
3 hours ago
K
kevinuserConnector
asked in Billing & Payments

Roaming charge for voicemail calling/msg

Hi There,In my latest bill, there are 2 days roaming charge, I searched the number via google, it tells me that the number is vlicemail, I didn’t call that number and send any message, I don’t know that kind of number before. Please help check what is the matter and why you charged me for that?

13
M
4 hours ago
R
riffatBeginner
asked in Billing & Payments

Got wrong bill

I paid 60 dollars in cash to the assistant that activated my phone number for the first time ,and now the bill still includes the whole payment of 120 dollars i have not been able to find a way of contacting koodo how do i get that waived off 

2
Dinh
15 hours ago
A
A ChungBeginner
asked in Billing & Payments

Price increase WITHOUT any notification

I have just received 20+% price increase after 6 month of usage WITHOUT any notification from Koodo. Does the same happen to any of you? 

17
Z
16 hours ago
Z
zach2023Organizer
asked in Plans & Add-ons

34 for 50gb plan increase to 39 dollars after only 4 months ! bait and switch?

I left virgin mobile for koodo mobile after recieving 3 price hikes within a year which i thought was crazy. So i decided to join koodo as another family member has had the same plan for 4 years with out a price hike and praised them . I joined during the black friday sale and was very happy with the 34 for 50 gb plan on two lines and everything was great till this month. My bill had increased by 10 dollars. As i was checking the bills they notified me about a increase on the april pdf bill at the very bottom in small writing as usual..So i called customer service and was told that everyone was getting a increase. Well when you only had the plan for 4 months then get a 20 percent increase seems a bit nuts. I was able to get the orginal plan offered back after a 30 min phone call but i would have to pay a 30 dollar service fee as she had to make the change and she couldnt waive the fee either as the "system" wouldnt allow her. the  woman said she couldn't gurantee the price wouldnt go r

2
Z
19 hours ago
B
bradsraNew Member
asked in Billing & Payments

overseas roaming $16 for just one minute?

Why was I charged $16 on 6 days it shows in the Koodo bill one minute of data in Thailand. I was not using the internet for anything and only used wifi. It’s almost $100. I’ve also been charged for roaming the US when still on Canadian soil (Vancouver Island).  In that case, how can Koodo’s cell coverage be so weak within Canada that it jumped to Washington state across a long stretch of water.  Perhaps just don’t use Koodo if you expect any need of roaming.

1
Flo Koodo
19 hours ago
J
JWrightBeginner
asked in Plans & Add-ons

Can't select free perk when selecting a new plan on self serve.

I am trying to select a new phone plan on self serve and I can’t select a free perk that comes with the plan. I am always given the following error message. EDIT: Tried again after 15 minutes and it worked.

1
O
20 hours ago
S
singhtalksAdvisor
asked in Billing & Payments

Falsely Charged for US Roaming while in Canada

While driving from Calgary to Surrey on April 19, my wife’s phone received a text message saying that she was roaming in the US as we were passing through Abbotsford. We didn’t think much of it as we were only there for 2 days, but I got the bill today and see that her number was charged $14 for roaming when we never left Canada. Oddly enough I never got any message saying I was roaming even though Data Roam is on for my device as well. Please reverse these charges.

2
S
21 hours ago
M
Martin JanssenBeginner
asked in Billing & Payments

Charged for US roaming while in Canada

Was charged for US roaming on April 2, 2024 after returning from the US by car after crossing the US - Canada border at Lacolle, Quebec just before  5pm that day. Time stamp on billing information shows phone data activity  only after 5.02pm that day after I removed flight mode.  How to proceed to obtain a refund for false roaming charge?

4
Flo Koodo
21 hours ago
M
MitchMac1327Beginner
asked in Billing & Payments

Bill Pricing

Am I missing something as to why I am still paying Easy Roam charges after switching to this new bill?

1
Bernard Koodo
21 hours ago
Y
YShConnector
asked in Self Serve

activating your Koodo Prepaid account

Help me solve the problem with registering a SIM card for payments  - Self Serve “What you'll need to get started”I go to the linkhttps://activateprepaid.koodomobile.com/en/on/prepaid/koodo/consumer/activation/account-setupI enter the card detailsand gives the error "SIM card number is not available to be activated"I have - eSIM on prepaid subscriptionI added an eSIM to my phone outside of Canada and I can’t activate it (it says “no access”) because the service package did not include roaming.The support service replied that the number was active.The support service replied that you need to go to your account account and add a roaming service.I can’t register for my account because I need an SMS code when checking my phone number. I am not receiving the SMS code because I am outside of Canada.What options are there to solve the problem?

10
M
22 hours ago
K
Kevin LePapeAdvocate
asked in Billing & Payments

Billing Correction for Easy Roam Please

On April 10th I was charged $14 for Easy Roam while driving through Midway from Nelson to Kelowna. I received 2 text messages around this time, sent nothing and made no calls. This is an ongoing problem due to insufficient network coverage along Highway 3 which parallels the border through BC. Using Airplane mode for hours is not a realistic solution. Limiting network connection is not realistic in this part of the world, It’s a Bell tower that allows reception in my home. So I look forward to this charge being reversed, please and thanks.

6
K
1 day ago
R
ryanburkeBeginner
asked in Purchases & Returns

Internet equipment not yet arrived

Hi,I ordered Koodo unlimited internet about a month ago and the equipment has not yet arrived. I checked the tracking on my package and it says it was returned to sender for some reason. My current internet provider that I was switching from stops on the 12th so I really need this equipment. How would i go about getting my equipment sent back to me? 

3
R
1 day ago
A
AH2024Beginner
asked in Billing & Payments

Roaming charges

Hi there, I have been waiting for a response from Koodo regarding 14 days of roaming charges that were recently charged to my account  (only 3 days were actually used, the other days WIFI was used).  This was an international trip. It has been over a week without a response. Today I received my latest bill and no charges were adjusted. Has anyone ever heard back from Koodo? Is there a phone number I can call? How about a real person to talk too? Ugh...I am seriously thinking about changing providers once this is resolved.   

4
Flo Koodo
1 day ago
D
DtradingBeginner
asked in Self Serve

overseas

Need to speak to live agent. Your ai is shit for us overseasGet your service inline to serve us

3
Bernard Koodo
1 day ago
R
RijaNew Member
asked in Billing & Payments

How can I delete my plan and cancel it

title, this company is a fraud I want to remove my plan i barely use my phone bill yet they increased it by 5$ such a trash shitty company fraud

2
Bernard Koodo
1 day ago
M
markst3ph3nConnector
asked in Billing & Payments

Billing Inquiry: Tab Bonus Debit - Cancellation

I got charged with a Tab Bonus Debit - Cancellation and I was not informed that this would be the case if I cancelled my service. Is there a number I can call to sort this out?

9
M
1 day ago
N
NGrigorievOrganizer
asked in Billing & Payments

Koodo is a mess

Hi, Good story for those who are still, for some unknown reason, deal with Telus or Koodo.Cancelled my service 3 months ago, moved to Fido. I assumed that, like any normal company, Koodo will refund the unused part of the monthly bill. No way! They sent the negative bill. I contacted them. I was told it will be refunded in 4-6 weeks. I had to point out that Koodo’s own policy states “5 business days if paid by credit card”. The CS employee agreed. Nothing happened. Called again a month ago, I was told that there was “a mistake” and assured that in a few days the credit will be issued. Just received another negative bill again, spend 30 minutes on the phone again with Koodo CS. Now they claim that they cannot refund an amount smaller than the monthly bill! What a BS, sorry, any company in Canada can do that, but not Koodo. Now they will (probably? ;) ) send me the cheque, although I doubt - Koodo does not seem to be willing to pay back what they own.What a great example of Canadian busi

7
O
1 day ago
R
RussotoBeginner
asked in Billing & Payments

$5.00

Why did my bill go up $5.00 on each of my devices? I didn’t see a notice on my bill .

2
Flo Koodo
1 day ago

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