Billing Inquiry: Tab Bonus Debit - Cancellation

Hi there,

when cancelling within a 2 year agreement on the agreement it states that if you cancel the service before the end of the 2 year term your forfeit both the remaining tab and remaining bonus that Koodo will pay for the device. You can always talk to a rep by setting up a call back to your phone number through Koodo.com/help but they will tell you the charge is valid. 

@markst3ph3n 

As @Dennis and @Oliver C stated above, the remaining tab bonus charges apply on the final bill when the account is canceled before the end of the agreement.

For more info, please check the article provided by @Dennis above and also your agreement in self serve https://www.koodomobile.com/en/help/viewing-and-downloading-your-customer-service-agreements-csa

The cancelation article here provides more details about potential charges when canceling your Koodo services https://www.koodomobile.com/en/help/things-know-about-cancelling-koodo

Hi there,

how long has the account been cancelled? When switching to another provider, you actually have 30 days to cancel and switch back. You can always do this by setting up a call back and providing them with your previous account number.

I cancelled my account about 8 days ago. When you mention “providing them” my previous account number, you meant koodo? I scheduled a callback from koodo. Do I tell the representative that I want to reverse the cancellation? I still have access to my koodo account online.

Hi, Thank you for the fast response. I appreciate it.