I need help about seasonal hold guys
please🥲
I tried to seasonal hold for my phone.
and now i have issues… I don’t know what to do
I accidentally pressed seasonal hold option on today which i didn’t know it started right away. i thought their is an option for the date when its gonna start. but it wasn’t. How can I back to my old plan?
Hi there,
you can resume your service by following the steps on this page https://www.koodomobile.com/en/help/keeping-your-account-open-when-travelling#
if this doesn’t work, schedule a call back with a rep via your self serve or contact one through Koodo’s Facebook page, they should be able to resume it for you. Keep in mind a seasonal hold can only be done once a year, so if you don’t need it now or in the near future keep that in mind.
I just want to cancel the seasonal hold and restore my original plan.
I just want to cancel the seasonal hold and restore my original plan.
Ok in that case follow the steps I mentioned and you should be good 👍
+4
I just want to cancel the seasonal hold and restore my original plan.
Changing to the seasonal hold plan count as a plan change.
You need to pick an in-market plan when you came back from your vacation. If your original plan is no longer available, then you can not get it back.
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