Koodo Community

en

/

Phones Plans NEW! Koodo Internet Add-ons Travel and Roaming Prepaid Phones Prepaid Plans Bring your own phone Coverage Wireless Home Phone

- - Knowledge base
Updates
Ideas

Welcome to the Koodo Community

92,824 Topics
431,427 Replies
166,898 Members

Support Articles

New to Koodo

12 Articles

Online Orders

4 Articles

Device & Phone Support

15 Articles

Plans & Services

14 Articles

Privacy, Security and Fraud

5 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

teddybeareBeginner

Promotional bonus data problem

I have received a 10G promotional bonus data per month for my prepaid account and it showed up on my account in my web login. However, after I used up my regular monthly data, any extra data that I used got deducted from my data booster add-on that is already in my current account instead of 10G under my Promotions Usage section. It should deduct from that 10G promotional bonus data instead of my data booster.Is there any way to get that fixed?

Jaceyroo73649Beginner

i can’t get my subscribers deal for stream plus

i can’t get my subscribers deal for stream plus. I’ve tried to purchase it but in the order summary it says 20$ instead of 15$ some one please help

nady girgisBeginner

Billing & Payments

Am I the only one?

Koodo keeps trying to rip me off. Latest after being hounded by Koodo to get 5G phone I bought one on Feb 26 and paid the deposit on the phone and monthly charge for March. I pay in ADVANCE like everybody. I received a bill for Mar in Feb. You would expect the thieves to cancel Feb bill after paying for Mar with the new phone on Feb 26. But no they like to steal from seniors. This is not the first attempt to steal from me!!!!

VictimAmbassador

Still Waiting For Answer to text - but image allowed.

In chronological OrderSigned up w/ Koodo. Had 2 weeks od daily attempts to send pics w/ texts. Using Koodo, found a way to get/send texts w/ pics. Koodo announced a change and options are, Use the new settings or if they don’t work then buy a new phone from Koodo. Guess what, they don’t work. Nasty way of doing business. Used new settings, and was again, able to send/receive texts w/ pics. For no reason at all, settings no longer work. I have been paying monthly fess for a no half-baked service. That is, may only send receive texts but if has a image, ir goes to byte heaven and no tells the sender (me) or the recipient that there was message w/ pic, but that is kept a secret by Koodo.QUESTION:What were the old settings that had ip address starting w/ 74? That worked until Koodo fixed it to sell new phones.

CanaryAgilityCashAdvisor

Tips, Tricks & Troubleshooting

Galaxy A52 5G no service

Hello, I ordered a Galaxy A52 5G off of eBay and I received it today. The problem is that when I put my prepaid Koodo SIM card in it, I get no service and if I try to search for networks manually I just get an error telling me nothing’s available. If that’s not weird to you yet you might be lucky, the About tab in the settings tells me what my phone number is but I have the circle with a slash in it where the signal bars are supposed to be, if I try to switch between 5G/4G/3G that doesn’t help any. Thanks for any help.

RlukecoBeginner

Plans & Add-ons

VoLTE mess

Hi, I noticed my VoLTE wasn't working so was doing some reading and saw that sometimes things were not working properly on Koodos "backend". I thought that if I removed it from my add-ons then added it again it may rectify the problem. However, once I removed it from my add-ons the option to reinstate it didn't return. Just wondering if there is any way to have it added back into may add-ons and have someone make sure everything is good on their "backend" without scheduling a call. Thank you.

DuboNew Member

Billing & Payments

Plan was changed after I changed my payment.

few days ago I wanted change my payment method, and I cancel the Pre-authorized Payment, and I found the plan was changed from 29 to 35. what happened to my account?

lioQCMember

Legit Koodo retention call ?

Hello,Today I’ve been proposed some kind of Koodo wingback offering by phone (25$ for 30giga).The thing seemed legit as the operator on the phone knew my name when calling and he had some info about my previous Koodo account (like when I first opened a line with Koodo in the past, few year ago).Still as the process was very lengthy and extensive (like photo of driver license card through a webpage), I now wonder if it wasn’t a scam.Especially as the number is not referenced on the page of legit Koodo numbers I found here: https://community.koodomobile.com/privacy%2Dsecurity%2Dand%2Dfraud%2D232911/was%2Dthat%2Da%2Dscam%2Dor%2Ddid%2Dkoodo%2Djust%2Dcall%2Dme%2D7809115Number was 1 855 675 3397 and it was about opening back 2 mobile phone lines (SIM card are supposed to be ordered and delivered in the coming days)Anyone could confirm if legit or not ? Thank you,

OveritBeginner

Tips, Tricks & Troubleshooting

Horrible BLUETOOTH Virus. 4 Phones Later. Still Infected.

I got infected with a computer virus on February 5, 3 months and 4 phones later, I am still plagued with it. I am blaming the fact that I live in a condo, and believe my neighbor has it, and the fact that every time you start a new device, for some stupid mf reason, Bluetooth is active. 4 phones, 3 laptops, new Google smart everything (lights, thermostat etc) and I still cannot get rid of it. It is dressed as a Google Update, and swaps out the real playstore for a fake one. Attached are just a few of the 12 pages of permissions PlayStore on my phone has, along with the a portion of the back end (hidden in Chrome). I am fairly computer savy, but am clueless with Mobile. Anything I download from playstore is just more malware. From what I gather, it is using my phone to cryptomine, but it also logs everything, and he can control everything. (I HAVE TYPED THIS TWICE NOW, AND NEVER TURNED ON CAPS). CAN ANYONE HELP? I did reach out to Samsung, they directed me back to Koodo. Galaxy S 23

mlessardBeginner

Tips, Tricks & Troubleshooting

Shaw / Rogers Ignite TV App on Ipad no longer works while on Koodo Internet

We recently moved to Koodo Internet and have had no issues. Performance has been great.We have access to Shaw (Rogers) Ignite TV App on our Ipad that was working on previous Internet Provider and works while Hotspotting from Cell that is with Koodo … but when connected to local Koodo Wifi network in the house, it will not work.Tried old router on Koodo Network and no go.Tried on Koodo Cell … works Used on previous Internet … worksIs there any reason that this would not be allowed now ? Or why its not working ? Or if there is a setting on the new Koodo Wifi Router that I need to update ?Any ideas would be appreciated

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

Purchases & Returns

344 topics
1054 Replies

Tips, Tricks & Troubleshooting

Tips, Tricks & Troubleshooting

904 topics
3784 Replies

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

Billing & Payments

1222 topics
4743 Replies

Plans & Add-ons

Plans & Add-ons

1172 topics
4419 Replies

Self Serve

533 topics
2173 Replies

Prepaid

331 topics
1392 Replies

Other

1003 topics
3875 Replies

teddybeareBeginner

Promotional bonus data problem

I have received a 10G promotional bonus data per month for my prepaid account and it showed up on my account in my web login. However, after I used up my regular monthly data, any extra data that I used got deducted from my data booster add-on that is already in my current account instead of 10G under my Promotions Usage section. It should deduct from that 10G promotional bonus data instead of my data booster.Is there any way to get that fixed?

Jaceyroo73649Beginner

i can’t get my subscribers deal for stream plus

i can’t get my subscribers deal for stream plus. I’ve tried to purchase it but in the order summary it says 20$ instead of 15$ some one please help

VictimAmbassador

Still Waiting For Answer to text - but image allowed.

In chronological OrderSigned up w/ Koodo. Had 2 weeks od daily attempts to send pics w/ texts. Using Koodo, found a way to get/send texts w/ pics. Koodo announced a change and options are, Use the new settings or if they don’t work then buy a new phone from Koodo. Guess what, they don’t work. Nasty way of doing business. Used new settings, and was again, able to send/receive texts w/ pics. For no reason at all, settings no longer work. I have been paying monthly fess for a no half-baked service. That is, may only send receive texts but if has a image, ir goes to byte heaven and no tells the sender (me) or the recipient that there was message w/ pic, but that is kept a secret by Koodo.QUESTION:What were the old settings that had ip address starting w/ 74? That worked until Koodo fixed it to sell new phones.

CanaryAgilityCashAdvisor

Tips, Tricks & Troubleshooting

Galaxy A52 5G no service

Hello, I ordered a Galaxy A52 5G off of eBay and I received it today. The problem is that when I put my prepaid Koodo SIM card in it, I get no service and if I try to search for networks manually I just get an error telling me nothing’s available. If that’s not weird to you yet you might be lucky, the About tab in the settings tells me what my phone number is but I have the circle with a slash in it where the signal bars are supposed to be, if I try to switch between 5G/4G/3G that doesn’t help any. Thanks for any help.

RlukecoBeginner

Plans & Add-ons

VoLTE mess

Hi, I noticed my VoLTE wasn't working so was doing some reading and saw that sometimes things were not working properly on Koodos "backend". I thought that if I removed it from my add-ons then added it again it may rectify the problem. However, once I removed it from my add-ons the option to reinstate it didn't return. Just wondering if there is any way to have it added back into may add-ons and have someone make sure everything is good on their "backend" without scheduling a call. Thank you.

DuboNew Member

Billing & Payments

Plan was changed after I changed my payment.

few days ago I wanted change my payment method, and I cancel the Pre-authorized Payment, and I found the plan was changed from 29 to 35. what happened to my account?

OveritBeginner

Tips, Tricks & Troubleshooting

Horrible BLUETOOTH Virus. 4 Phones Later. Still Infected.

I got infected with a computer virus on February 5, 3 months and 4 phones later, I am still plagued with it. I am blaming the fact that I live in a condo, and believe my neighbor has it, and the fact that every time you start a new device, for some stupid mf reason, Bluetooth is active. 4 phones, 3 laptops, new Google smart everything (lights, thermostat etc) and I still cannot get rid of it. It is dressed as a Google Update, and swaps out the real playstore for a fake one. Attached are just a few of the 12 pages of permissions PlayStore on my phone has, along with the a portion of the back end (hidden in Chrome). I am fairly computer savy, but am clueless with Mobile. Anything I download from playstore is just more malware. From what I gather, it is using my phone to cryptomine, but it also logs everything, and he can control everything. (I HAVE TYPED THIS TWICE NOW, AND NEVER TURNED ON CAPS). CAN ANYONE HELP? I did reach out to Samsung, they directed me back to Koodo. Galaxy S 23

mlessardBeginner

Tips, Tricks & Troubleshooting

Shaw / Rogers Ignite TV App on Ipad no longer works while on Koodo Internet

We recently moved to Koodo Internet and have had no issues. Performance has been great.We have access to Shaw (Rogers) Ignite TV App on our Ipad that was working on previous Internet Provider and works while Hotspotting from Cell that is with Koodo … but when connected to local Koodo Wifi network in the house, it will not work.Tried old router on Koodo Network and no go.Tried on Koodo Cell … works Used on previous Internet … worksIs there any reason that this would not be allowed now ? Or why its not working ? Or if there is a setting on the new Koodo Wifi Router that I need to update ?Any ideas would be appreciated

hash_74aBeginner

Billing & Payments

I got charged for an easy room intl for 6 16$/day.. how do I reach the customer service email to report this issue while I'm abroad?

I got charged for an easy room intl for 6 16$/day.. how do I reach the customer service email to report this issue while I'm abroad?

RenegadeSteinBeginner

Plans & Add-ons

How Do I Cancel An Order?

I made a mistake and need to cancel the order I put through. The only I option I can find is tracking and nothing else. Help!

Leaderboard

Show full leaderboard

Show full leaderboard

Powered by Gainsight

Terms & Conditions

Koodo Community

CRTC Wireless Code

©2023 Koodo Mobile. Privacy & Legal

Sign up

Already have an account? Login

Login using your Koodo Self Serve Login using Facebook

or

Username *

E-mail address *

City

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Login using your Koodo Self Serve Login using Facebook

or

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK