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1,001 Topics
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lioQCMember

asked in Other

Legit Koodo retention call ?

Hello,Today I’ve been proposed some kind of Koodo wingback offering by phone (25$ for 30giga).The thing seemed legit as the operator on the phone knew my name when calling and he had some info about my previous Koodo account (like when I first opened a line with Koodo in the past, few year ago).Still as the process was very lengthy and extensive (like photo of driver license card through a webpage), I now wonder if it wasn’t a scam.Especially as the number is not referenced on the page of legit Koodo numbers I found here: https://community.koodomobile.com/privacy%2Dsecurity%2Dand%2Dfraud%2D232911/was%2Dthat%2Da%2Dscam%2Dor%2Ddid%2Dkoodo%2Djust%2Dcall%2Dme%2D7809115Number was 1 855 675 3397 and it was about opening back 2 mobile phone lines (SIM card are supposed to be ordered and delivered in the coming days)Anyone could confirm if legit or not ? Thank you,

7 hours ago

cool5GNew Member

asked in Other

Call drop and straight to voicemail in yonge bloor area in Toronto, is anyone in yonge bloor area experiencing same problem ?

I just went through a surgery and medical team is unable to reach me because of call drop in yonge bloor area in Toronto. It seems like the towers are all clogged and cannot handle traffic. Is anyone in yonge bloor area experiencing same problem ?

2 days ago

abhatia17Beginner

asked in Other

Porting out

I have initiated a porting request with Fongo. After multiple attempts Koodo accepted the request and confirmed that verification sms will be sent which needs to be responded with a yes inorder to process the request, but I have not received any sms. Now fongo has asked me to pre-authorise porting request with koodo for 72 hours so they can process the request at their end. How can this be done?

2 days ago

AlchovNew Member

posted in Other

E-Sim Card Installation

I installed an E-Sim card from Instabridge on my Samsung S21. When I tried to switch over to use it in the US, I got a message stating: “If you switch, your phone will restart to install apps and features from Instabridge. Some apps installed by your current service provider will be removed and the app data will be erased."This is a scary message as it does not indicate what apps or data is being removed.Instabridge denies this is part of their usage. Samsung did not answer my query correctly.Does Koodo do this? And if so, what apps would be removed and data erased? Or does Samsung do this?Needless to say, I did not use the E-Sim and got refunded. But now I am leery on using any E-Sim card on this phone.

3 days ago

phebstersConnector

asked in Other

Have not received Koodo referral credits and no one is answering any emails

I signed up in June 2023 with a friend’s referral code and received confirmation that I will soon receive the credits. However it is now April 2024 and both myself and my friend have yet to receive any credits from that referral. I have been emailing the Koodo Mobile Refer-a-Friend mailbox for over NINE MONTHS now trying to follow up on this case, but have only received numerous automated responses saying that you will follow up - AND THEN SILENCE. This is extremely frustrating and there’s no point providing an email for referral enquiries when no one is manning the inbox. That mailbox ought to be shut down!I see that others have faced the same issue as me in this forum. Can anyone share how they managed to resolve their case please? Thanks so much.

3 days ago

DeascottBeginner

asked in Other

how do i obtain a copy of a call transcription with customer service/ support?

I had a call with Customer service, that was transferred to loyalty, however, I am in disagreement with the offer made. I would like to obtain a copy of the call transcript to clarify.Does anyone know how I am able to get this? Thanks

3 days ago

Helenw1286Beginner

asked in Other

Seasonal Hold

I need help about seasonal hold guys please🥲I tried to seasonal hold for my phone. and now i have issues… I don’t know what to doI accidentally pressed seasonal hold option on today which i didn’t know it started right away. i thought their is an option for the date when its gonna start. but it wasn’t. How can I back to my old plan?

3 days ago

LadiebeeMember

asked in Other

Who owns koodo internet lines?

Rogers lines do not work in my apartment. Who owns the lines that Koodo rents from?

4 days ago

JnirocketBeginner

asked in Other

calls from Koodo

every day I get a phone call showing it’s from Koodo. Every time I answer the phone and say hello. The line goes dead. I need Koodo to stop calling me, if it is in fact, Koodo.

4 days ago

momsAdvocate

posted in Other

Where can i find the option to turn off LTE on the iPhone?

I went into my iPhones settings under Voice and Data and would like to know where can I find the option to disable LTE/VoLTE on the phone.

6 days ago

User PentictonBeginner

asked in Other

Problem receiving calls and text messages while on Easy Roam in Germany

Hello, I am temporary in Germany. Although I have Easy Roam set up I do not receive either, no calls and no text messages. That is a bit troubling because a lot of authentifications go through texting to this number. Anyone an idea how that could be changed?Thanks in advance

7 days ago

MiyoungkimNew Member

asked in Other

how to correct my phone number ?

I subscribed netflix, Disney, and amazon prime package. When registering, I didn’t realize to fill in wrong phone number. When I activated Netflix, I knew that I filled in it wrong by mistake. How can I correct my phone number?

9 days ago

OliveHBeginner

asked in Other

Callback Assist / Non-Existent Customer Service

ovet the course of a few months, I have been trying to get callbacks with Koodo for ages and every time they call, their system isn’t registering my entry of “1” to accept the call. I thought that perhaps this could be due to my phone, being older, however, I have a new phone now, and then same thing is happening. This is incredibly frustrating because I need to get through to them, and of course they offer no other solutions. It should NOT be this hard to talk to a real person. Does anyone have any suggestions?

9 days ago

dlwyattBeginner

posted in Other

Scam call

I just received a loyalty call from Rogers offering a discount on Koodo account and they asked for personal information. It didn't make sense to me so I hung up. I think I won't take anymore calls from any company over the phone. They better find a better way to communicate offers and promotions.

10 days ago

LauraaaaBeginner

asked in Other

Koodo Customer Support

Hello, I’ve been trying to contact this Koodo number: 1-866-995-6636 for Koodo Support. But shortly after contacting to this Koodo number I am informed that the number has changed and am unable to continue. Does anyone have the new number?Thank you.

10 days ago

Devon HuningBeginner

asked in Other

Using WiFi in Mexico

I will be in Mexico for 3-4 months and will likely be getting a MX SIM card. If I don’t, I’ll be communicating with ppl in US and Canada strictly via WhatsApp with my Koodo SIM card, which uses WiFi. Would I still incur charges from Koodo using the phone this way if I turn off data?

10 days ago

RedWolfBeginner

asked in Other

Does Koodo want to make a counter offer

Long time Koodo customer. Happy with the service. Recently offered a much improved plan from Telus as part of an employee purchase program. Unlimited Data ( throttled after 50 GB ) for $45/mo on a bring your own device program.Because of long satisfactory relationship with Koodo, I want to see if they were prepared to offer any changes to my existing plan to induce me not to switch. Unfortunately I cannot find any way to discuss this with a live human being.Do I just assume that conversation won’t happen and proceed to switch to Telus, or is there some way to talk with a live Customer Service person?

10 days ago

avator123Connector

asked in Other

messages from abroad do not reach my phone

Hello everyone,I am experiencing an issue with Koodo where I am not receiving any messages from overseas, including SMS from real people or bank codes(MFA). I have spoken with the senders, and they have confirmed that they have sent the messages to me, but I have not received them. Restarting the phone does not resolve the issue. Is there a solution to this problem?

11 days ago

SithebMember

asked in Other

call ended problem

I’ve been trying to make calls from abroad and I keep getting the message « call ended » as soon as I dial anywhere, even in the US. I even tried to reach my voice mail, but nothing works! Usually I’m in Canada, but currently in the US for travel. My spouse’s phone does work and we both have the same Koodo service with roaming on. It’s quite frustrating considering the roaming charges and can only use cellular data internet… can anyone help getting out of this situation? Thanks in advance.

11 days ago

Ancient OneNew Member

asked in Other

What TV with Koodo Internetrs

I have seen the offers for Internet Service from Koodo, and I am tempted to move away from my current provider …. but what do folks use for TV services. Are you forced to go back the Bell or Rogers? I have anApple TV device, does that work with Koodo?

11 days ago

Daniel St.JohnCoach

posted in Other

Debugging kernel

Not debugging kernel after hard reset, should I be concerned??

11 days ago

Shaggy

asked in Other

I am with Virgin. If I switch to koodoo, do I have to change my and my husband’s phone numbets?

Do I have to change my and my husband’s phone number if I switch from Virgin Mobility to Koodo?

12 days ago

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