Plans & Add-ons

I am a current Koodo customer.  I have a monthly plan with an additional 4GB of data as a $0 add-on.  I want to upgrade my phone.  If I upgrade my phone and keep my current plan, will my 4GB of $0 add-on be kept or will it go away?Thanks.

Hi. I’m a current Koodo customer and want to refer my wife, but her existing Freedom Mobile account is under my name and credit card (that I currently use for Koodo). How would I refer her/transfer her phone number to Koodo and still get the referral bonus, and will there be any issues? She will be using her own credit card and creating the new Koodo account under her name.Thanks very much.

I have a plan with 500MB of data.  I wanted to switch to something with a bit more data, say 1 or 2 GB.  But the only plans being offered to me start at 8 GB.  I hate to pay for something I won't use.  I can see lots of other options when I'm not signed in, but they say you can only select plans that are offered when you're signed in.  Is there some way I can get a plan with 1-2 GB of data?

Hi! I’m looking to change my phone plan prior to a trip  next week - would the new phone plan start right away or only start next billing cycle (which would be after my trip)? Thanks!

Can I purchase device protection on a used phone?  I am bringing my own phone to Koodo.  Its an iPhone XR so its 2 years old.  

HI, I have 3 lines on my account and the one keeps saying that i need to check later to manage anything. I need to port 2 numbers soon. How do I change a the name display for the main number? The other two allow me to check the sim number and such.help!

Hi - I just joined the $15 starter Plan (available on line only). I think it’s post paid because I’ll get charge monthly.  I’m confused on the terms.  Please clarify :are incoming call minutes unlimited? Canada wide? are out going call minutes unlimited? Canada wide? are incoming text messages unlimited ?  including pictures/video? are out going text messages unlimited?  including pictures/video? is voice mail free?  if so, how do I set it up?Thank you for your response.

Is there an unlimited data plan available?

Can I bring my own tablet and add it to my smartphone plan?  I want to add a $15 for 4gb tablet plan but I don’t want to purchase another tablet.

Koodo data speed is so slow. It must be Telus throttled down.

Is there a way to block a blocked number from leaving voicemail on Android?I'm being harassed by someone and this just allows them to fill my inbox with unheard voicemail.Is there perhaps anything my provider can do on the other end?

I’m interested in buying the Xiaomi Poco X3 Pro phone and looked up the bandwidth stats (I think thats what its called) for calls and texts and wifi and it seems to match up with the bandwidths/frequencies koodo plans provide, so I think that means if I use this phone and get a koodo plan with it that it will work? Just want to know for sure though.

Hi,Currently I’m with another carrier, but I want to switch to Koodo and keep my number.Can you please tell me which are the steps for this?Thank you.BR,Max

I was running out of data on my current plan so, with one day left in my cycle, I upgraded my rate plan.Now I seem to have lost all of what remained of my data and the upgraded amount, which is 10 GB is not showing up. My account shows only 658 MB data remaining which is much less than I had before I made the switch. It is showing that my other data amounts are 'expired'.How long does it take for changes to take effect? It said 15 minutes but it's been hours now and still no increase in my data availability.And is it just me or is Koodo Assist totally useless?! 

Hi  I have a prepaid account and I am currently in indiai want to receive an OTP for a transaction but because there is no service I can’t get it. Can I activate easy roam for 1 day and how to add it to my number ? Will this solve my problem ? i am not being able to add easy roam via text because I have no service. Where can I find this option ?

Hi,Customer : Koodo MonthlyMobile : UnlockedAdded Add-ons : Intl Voice Roaming, Easy RoamType of Mobile OS : Android Koodo SIM is not working in India since last 10 days. Since Koodo Customer Care does not have any EMAIL ID to contact, I am stuck up without a solution. Can anyone help ?

I have a koodo SIM card in my iPhone 11 on a post paid plan with easy roam. I’ll be getting an eSIM with another carrier when I’m traveling in the USA. What should I do to prevent getting charged roaming charges by Koodo while I’m in the USA using the other carrier’s eSIM? 

On my addons it says i have $0 1000min International LD Add-on (US, IND, GER, CHINA, HK, TW, BD, ITALY, MEX, AUS, Macau) But When I call the UK it says international calling isn’t enabled on my phone which then tells me to call *611 which is just an automated bot that points you to the chat bot instead of an actual person. How do I active long distance calling on my phone

If I am in Bahamas and use my international easy roam to dial a Canadian toll free 866 # will it be still included ? I have unlimited calls on my regular monthly package . 

I have recently purchased U.S roaming data booster, U.S roaming talk booster, U.S roaming text booster and long distance talk booster onto my prepaid account but I am now overseas and my phone is saying it has no service? I’ve already tried restarting it. 

I am nervous about using Koodo’s ‘Easy Roam’ for future travel to the US. I will have lots of information on my phone (hotel reservations; COVID test results; vaccine proof etc) and need to be sure that Easy Roam is ‘easy’. Will my phone automatically connect when I get to the US? Has anyone had experiences (good or bad) with using Easy Roam in the US?

I purchased a data booster 1GB on Aug 25  but I can’t use it even though I haven’t use any of the data. Then I purchased it again  and worked this time. However, I was charged twice even though the first time doesn;t work and I wasn’t able to access the data.

Wanna ask something.I’m using prepaid plan for now. But it seems like there has postpaid plan when I click the change base plan.So here is the question.Are those postpaid plan? If so, can I change my prepaid plan to the postpaid plan without change sim card?Thanks, regards.

Trying to determine if the international long distance saver add-on ($3/month) will help reduce the long distance costs on the home phone. Also, I wondering do I need to purchased the add-on separately for each ofmy mobile numbers (2)?

If I use self service to add the International Long Distance addon, is it added immediately?  I.e., can I place a call as soon as I’ve added it at the saver rates?I need to call New Zealand on rare occasions, and it would pay for itself after the first 3 minutes.  But I also go months without needing to call, so I’d rather just add it when needed then cancel.  Does that work? Thanks….  Perry.