Plans & Add-ons

I was on a 12 day trip to the US. I got easy roam turned on on day three. I was very careful to only turn on roaming in four <24 hour increments and I took notes about what times of day I started and manually disabled it. When the July bill came, there were 8 days of data roaming charges! I've looked at the data usage vs the bill; for example the bill says easy roam activated on Tue 6 July at 11:05 am, but there was no activity (data/text/airtime) on your usage page between 7 am and 3:15pm which is when I recorded turning on roaming. And because of that starting at 11am, I was also charged for Wed 7 July between 11am and 1pm though that should have fallen under the 24hr period that started at 3pm.  That's one day out of four I have records for that I shouldn't be charged for. I'm a new account holder, but not a new phone user. Next step is buying a travel SIM, if this the way Koodo does "Easy Roam”. Can someone fix this?

I was supposed to keep my old number when moving to Koodo and when j switched I got a new number… how to fix that

Hi! I am new in Canada (Montreal) as an International Student. I do not have a canadian number yet, but I would very much like to receive one with a monthly plan for my existing phone. However, I can’t order one of your SIM Cards as I do not have a canadian numer yet (which is required at CheckOut). Moreover, I could pay online with Visa or Mastercard, is one of the options okay?Otherwise, I can also visit a store of Koodo and buy my new SIM Card in person, however I am a little confused right now as I do not understand how to get a Canadian SIM Card for the first time. Thank you very much, any help is highly appreciated! 

Hi, I just got a phone call today from Virgin and they’d like to offer me $40 for 10GB, unlimited text, unlimited minutes and 1000 international minutes. (They have the same plan for $50 online.) My current plan with Koodo is $35 without data. I’d like to talk to Koodo customer services’ staff over the phone, but I can’t find a phone number that can help me to connect with a real person. Anyone know which number should I call? Thanks,K

Hi, I'm thinking of getting the landline hub for my elderly mother who makes frequent calls to Panama and Trinidad.  Is there a plan with international calling that can keep the cost manageable for me?  Thanks for your time, appreciate any help on this.

Tried changing my plan to take advantage of the new deals right now, but the error came up "A rate plan change is scheduled for {0}. You can change your rate plan after that date, and it will come into effect in your next billing cycle.". What does it mean {0}? Means I won't be able to change my phone plan, like ever?

I recently received a call from Koodo and was able to upgrade my plan to more data for a $10 flat fee. The rep did not make me aware that I would be losing my existing 5gb addon which I thought would stay on my account. Can I get the 5gb addon back? 

I’m debating between these two plans.  One is $35 with unlimited Canada-Wide messaging, the other is $45 with unlimited international messaging. I text someone from the USA who sends me pictures an videos, I send them back. If I choose the $35 plan, will I be charged for these SMS? Am I better off getting the $45 plan to avoid being charged for these texts?Thanks, 

So my mom is looking into switching to Koodo - and their $30 Pay as You Go Data plan. Does anyone know how this works?? Will she buy x data a month for x amount, then going over it she pays 13/100mb? I am trying to tell her just buy a plan but she wants to save $$$. Thanks!

I get 5 GB of free data with my plan and as of yesterday I found out it wasnt enought to get through the whole month. I'm  wondering if anyone can tell me how to add 1 more GB onto my phone. In simple instructions as I am very new to all this. Also do I pay when I get my bill or do I have to pay when I put on with bank card or credit card? I'm in Canada if that makes any difference. Thanks. PB

New customer, ordered  new sim and was told it was shipped Aug 17 now its the 22nd ...how long does it take for new card? 

Hey, I am currently using the Pocophone F1 as my device and I want to know if it would be compatible with koodo, using its IMEI. I tried willmyphonework.net , however it doesn't have my device listed. Thanks in advance!

Does 100 Canada wide anytime outgoing minutes mean you are charged extra every time someone calls your cell phone?

Me, my mom and my dad are all under one account, I do not have any data on my phone but my mom has extra. Is there a way to transfer the unused data or share the data between phones?

Every time I press “voicemail” it goes directly to call failed. I have tried restarting my phone and still cannot access my voicemail messages.

I recently changed my rate plan as my cycle ends today. I had 8 gbs of data for $85 I now have 10gbs of data for $75.  Problem is it now shows i have 300 mb of data not 10gb ? What has happened