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KushKaurBeginner

Help cant manage subscriptions

I just got the stream+ basic packages, I received email from Netflix to activate which was successful, then I receive emails from Koodo to activate amazon and disney.However when I go to the subscriptions tab, it shows up empty? even in view your receipts nothing shows up!

DAMHBeginner

Billing & Payments

Monthly rate increased with out explanation in May,

I noticed in my May 2023 bill, 2 of my 3 phone plans increase from $50/ month to $53. The 3rd phone remained at $50/month. I don’t know why there was an increase in my monthly rate for 2 of the phones.

hongfeiBeginner

Billing & Payments

Charging roaming when already set to airplane mode

I was charged roaming when my cell phone is set to airplane mode, a couple of times, please call me and help, thanks.

MaureemBeginner

Billing & Payments

incorrct data charges

Hello! I’ve been charged six times for roaming fees since the beginning of this year, each time I’ve been close to the border but I don’t turn on my data until I cross. How do I get these fees removed from my bill?

kumaree.beedasyOrganizer

port issue from public

Please help me in transferring my public mobile to koodo

zach2023Advisor

Billing & Payments

black friday dealy price increase after only a few months . what a ripoff

I left virgin mobile for koodo mobile after recieving 3 price hikes within a year which i thought was crazy. So i decided to join koodo as another family member has had the same plan for 4 years with out a price hike and praised them . I joined during the black friday sale and was very happy with the 34 for 50 gb plan on two lines and everything was great till this month. My bill had increased by 10 dollars. As i was checking the bills they notified me about a increase on the april pdf bill at the very bottom in small writing as usual.. So i called customer service and was told that everyone was getting a increase. Well when you only had the plan for 4 months then get a 20 percent increase seems a bit nuts. I was able to get the orginal plan offered back after a 30 min phone call but i would have to pay a 30 dollar service fee as she had to make the change and she couldnt waive the fee either as the "system" wouldnt allow her. the woman said she couldn't gurantee the price wouldnt go r

us3rNew Member

Ongoing Degraded Cell Coverage in East Oshawa

This has been an ongoing issue with degraded Koodo and Telus phone services in East Oshawa. For 2 years now, the signal has been so bad that making or receiving calls or using LTE/5G data indoors has been nearly impossible. Outside isn't any better, as I consistantly only get 1 bar on my street (Residential area). I called last year to inquire about the poor signal quality and I was told my location was still 4G coverage and was an area of concern. They stated that a new cell tower needs to be built with no ETA.To test this, I ported 4 of 6 lines from my account in November 2023 to Fido, and the signal quality has been so much better. Unfortunately, the other 2 lines have a tab bonus until November 2024 so I’ll have to wait before porting out. It's pretty clear that there's a lack of interest from Koodo/Telus in improving the service in East Oshawa.

rex_tonyBeginner

Disney+ is not activating from stream + subscription link

Asap i click on the Activate link for Disney. A disney page comes out saying an error occured. then brings me to their home page.tried opening regular account with just regular email. gives me email invalid error.the Other two is worked fine.i did not have a Disney account prior

HannahHBeginner

Plans & Add-ons

Cant change my plan back in self serve!

Went on vacation recently and had to upgrade to a US plan. Now self serve won’t let me go back to my old one and I’m stuck paying for the US plan I don’t need or use. Before I switched it gave my options. Now it doesn’t.Seems scummy to force you into keeping a plan and not mentioning you can’t change it back after.

zach2023Advisor

Plans & Add-ons

would like to get my plan back without paying a 30 dollar service fee

I posted earlier about my 34 for 50gb plan that had a price hike of 5 dollars after only 4 months with koodo.I have noticed im not the only one that is taken aback by this from the number of posts about in the last day. i would like to get my plan back as i was told by a customer loyalty rep that was possible but i do not want to be charged 15 dollar fee per line. i know you say you have to charge that if you do the change for me but as i cannot do the change myself i would like it waived as i said in my earlier post that was ignored.Now before koodo rep responds about reading terms of service or trying to use self serve i have read them and i cant get that plan on self serve. also no there are no better plans on self serve accept for the ones that cost more with less service or dataIf you could tell me who to talk to or maybe if you could actually provide customer service to your customers that be appreciated.

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KushKaurBeginner

Help cant manage subscriptions

I just got the stream+ basic packages, I received email from Netflix to activate which was successful, then I receive emails from Koodo to activate amazon and disney.However when I go to the subscriptions tab, it shows up empty? even in view your receipts nothing shows up!

DAMHBeginner

Billing & Payments

Monthly rate increased with out explanation in May,

I noticed in my May 2023 bill, 2 of my 3 phone plans increase from $50/ month to $53. The 3rd phone remained at $50/month. I don’t know why there was an increase in my monthly rate for 2 of the phones.

hongfeiBeginner

Billing & Payments

Charging roaming when already set to airplane mode

I was charged roaming when my cell phone is set to airplane mode, a couple of times, please call me and help, thanks.

MaureemBeginner

Billing & Payments

incorrct data charges

Hello! I’ve been charged six times for roaming fees since the beginning of this year, each time I’ve been close to the border but I don’t turn on my data until I cross. How do I get these fees removed from my bill?

zach2023Advisor

Billing & Payments

black friday dealy price increase after only a few months . what a ripoff

I left virgin mobile for koodo mobile after recieving 3 price hikes within a year which i thought was crazy. So i decided to join koodo as another family member has had the same plan for 4 years with out a price hike and praised them . I joined during the black friday sale and was very happy with the 34 for 50 gb plan on two lines and everything was great till this month. My bill had increased by 10 dollars. As i was checking the bills they notified me about a increase on the april pdf bill at the very bottom in small writing as usual.. So i called customer service and was told that everyone was getting a increase. Well when you only had the plan for 4 months then get a 20 percent increase seems a bit nuts. I was able to get the orginal plan offered back after a 30 min phone call but i would have to pay a 30 dollar service fee as she had to make the change and she couldnt waive the fee either as the "system" wouldnt allow her. the woman said she couldn't gurantee the price wouldnt go r

rex_tonyBeginner

Disney+ is not activating from stream + subscription link

Asap i click on the Activate link for Disney. A disney page comes out saying an error occured. then brings me to their home page.tried opening regular account with just regular email. gives me email invalid error.the Other two is worked fine.i did not have a Disney account prior

HannahHBeginner

Plans & Add-ons

Cant change my plan back in self serve!

Went on vacation recently and had to upgrade to a US plan. Now self serve won’t let me go back to my old one and I’m stuck paying for the US plan I don’t need or use. Before I switched it gave my options. Now it doesn’t.Seems scummy to force you into keeping a plan and not mentioning you can’t change it back after.

zach2023Advisor

Plans & Add-ons

would like to get my plan back without paying a 30 dollar service fee

I posted earlier about my 34 for 50gb plan that had a price hike of 5 dollars after only 4 months with koodo.I have noticed im not the only one that is taken aback by this from the number of posts about in the last day. i would like to get my plan back as i was told by a customer loyalty rep that was possible but i do not want to be charged 15 dollar fee per line. i know you say you have to charge that if you do the change for me but as i cannot do the change myself i would like it waived as i said in my earlier post that was ignored.Now before koodo rep responds about reading terms of service or trying to use self serve i have read them and i cant get that plan on self serve. also no there are no better plans on self serve accept for the ones that cost more with less service or dataIf you could tell me who to talk to or maybe if you could actually provide customer service to your customers that be appreciated.

Kyeguy77New Member

Billing & Payments

self serve sign in

I am unable to change my plan because I can't sign into the self serve. It tells me my postal code is wrong but I can't find out which postal code I used to make this account. Not sure what to do.

NaufalBeginner

Billing & Payments

Pause Billing

I’ve already paid for pausing my plan, yet I still receive a bill, what I supposed to do?

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