Hello! I’ve been charged six times for roaming fees since the beginning of this year, each time I’ve been close to the border but I don’t turn on my data until I cross. How do I get these fees removed from my bill?
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Hi there,
you would just need to schedule a call back with a rep through your self serve account, if it’s valid they will reverse the charges. For future though I would change your carrier selection to manual from automatic to stop it accidentally roaming. Some more information on how to prevent roaming can be found here too https://community.koodomobile.com/plans%2Dservices%2D232910/easy%2Droam%2Dunderstanding%2Dhow%2Dyou%2Dwill%2Dbe%2Dcharged%2Dwhile%2Dtraveling%2D7811296
Maureem wrote:
Hello! I’ve been charged six times for roaming fees since the beginning of this year, each time I’ve been close to the border but I don’t turn on my data until I cross. How do I get these fees removed from my bill?
Can you provide a screenshot of your bill? Make sure to remove any personal details, as this is a public forum.
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