Hello! I’ve been charged six times for roaming fees since the beginning of this year, each time I’ve been close to the border but I don’t turn on my data until I cross. How do I get these fees removed from my bill?
Page 1 / 1
Hi there,
you would just need to schedule a call back with a rep through your self serve account, if it’s valid they will reverse the charges. For future though I would change your carrier selection to manual from automatic to stop it accidentally roaming. Some more information on how to prevent roaming can be found here too https://community.koodomobile.com/plans%2Dservices%2D232910/easy%2Droam%2Dunderstanding%2Dhow%2Dyou%2Dwill%2Dbe%2Dcharged%2Dwhile%2Dtraveling%2D7811296
Hello! I’ve been charged six times for roaming fees since the beginning of this year, each time I’ve been close to the border but I don’t turn on my data until I cross. How do I get these fees removed from my bill?
Can you provide a screenshot of your bill? Make sure to remove any personal details, as this is a public forum.
Hi
We have reviewed the last 3 bills, and we see the usage was triggered for outgoing text and voicemail usage.
We recommend checking the link provided by
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.