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CanaryAgilityCashAdvisor

Tips, Tricks & Troubleshooting

Galaxy A52 5G no service

Hello, I ordered a Galaxy A52 5G off of eBay and I received it today. The problem is that when I put my prepaid Koodo SIM card in it, I get no service and if I try to search for networks manually I just get an error telling me nothing’s available. If that’s not weird to you yet you might be lucky, the About tab in the settings tells me what my phone number is but I have the circle with a slash in it where the signal bars are supposed to be, if I try to switch between 5G/4G/3G that doesn’t help any. Thanks for any help.

RlukecoBeginner

Plans & Add-ons

VoLTE mess

Hi, I noticed my VoLTE wasn't working so was doing some reading and saw that sometimes things were not working properly on Koodos "backend". I thought that if I removed it from my add-ons then added it again it may rectify the problem. However, once I removed it from my add-ons the option to reinstate it didn't return. Just wondering if there is any way to have it added back into may add-ons and have someone make sure everything is good on their "backend" without scheduling a call. Thank you.

DuboNew Member

Billing & Payments

Plan was changed after I changed my payment.

few days ago I wanted change my payment method, and I cancel the Pre-authorized Payment, and I found the plan was changed from 29 to 35. what happened to my account?

lioQCMember

Legit Koodo retention call ?

Hello,Today I’ve been proposed some kind of Koodo wingback offering by phone (25$ for 30giga).The thing seemed legit as the operator on the phone knew my name when calling and he had some info about my previous Koodo account (like when I first opened a line with Koodo in the past, few year ago).Still as the process was very lengthy and extensive (like photo of driver license card through a webpage), I now wonder if it wasn’t a scam.Especially as the number is not referenced on the page of legit Koodo numbers I found here: https://community.koodomobile.com/privacy%2Dsecurity%2Dand%2Dfraud%2D232911/was%2Dthat%2Da%2Dscam%2Dor%2Ddid%2Dkoodo%2Djust%2Dcall%2Dme%2D7809115Number was 1 855 675 3397 and it was about opening back 2 mobile phone lines (SIM card are supposed to be ordered and delivered in the coming days)Anyone could confirm if legit or not ? Thank you,

OveritBeginner

Tips, Tricks & Troubleshooting

Horrible BLUETOOTH Virus. 4 Phones Later. Still Infected.

I got infected with a computer virus on February 5, 3 months and 4 phones later, I am still plagued with it. I am blaming the fact that I live in a condo, and believe my neighbor has it, and the fact that every time you start a new device, for some stupid mf reason, Bluetooth is active. 4 phones, 3 laptops, new Google smart everything (lights, thermostat etc) and I still cannot get rid of it. It is dressed as a Google Update, and swaps out the real playstore for a fake one. Attached are just a few of the 12 pages of permissions PlayStore on my phone has, along with the a portion of the back end (hidden in Chrome). I am fairly computer savy, but am clueless with Mobile. Anything I download from playstore is just more malware. From what I gather, it is using my phone to cryptomine, but it also logs everything, and he can control everything. (I HAVE TYPED THIS TWICE NOW, AND NEVER TURNED ON CAPS). CAN ANYONE HELP? I did reach out to Samsung, they directed me back to Koodo. Galaxy S 23

mlessardBeginner

Tips, Tricks & Troubleshooting

Shaw / Rogers Ignite TV App on Ipad no longer works while on Koodo Internet

We recently moved to Koodo Internet and have had no issues. Performance has been great.We have access to Shaw (Rogers) Ignite TV App on our Ipad that was working on previous Internet Provider and works while Hotspotting from Cell that is with Koodo … but when connected to local Koodo Wifi network in the house, it will not work.Tried old router on Koodo Network and no go.Tried on Koodo Cell … works Used on previous Internet … worksIs there any reason that this would not be allowed now ? Or why its not working ? Or if there is a setting on the new Koodo Wifi Router that I need to update ?Any ideas would be appreciated

Murrielle PerrinCoach

Plans & Add-ons

Stream+

Stream+ Premium includes Netflix Premium, Disney+ Premium, Amazon Prime and includes TELUS Films & Series. My question: Is Stream+ another streaming site? Or is it the name of the 3 pack bundle (Netflix, Disney and Prime)?

rtsheedzBeginner

Plans & Add-ons

Switching to happy stack

Hi there, I’m a current customer with about $120 to pay off my tab. I’d like to switch to happy stack and bundle internet, switching from another provider. However, when I go to select the plan I want ($55/mo) it says it’s not eligible. Any insight? Also, it forces me to pick a new phone. Is it possible to happy stack and bring my own device, even if it means paying off my tab?

hash_74aBeginner

Billing & Payments

I got charged for an easy room intl for 6 16$/day.. how do I reach the customer service email to report this issue while I'm abroad?

I got charged for an easy room intl for 6 16$/day.. how do I reach the customer service email to report this issue while I'm abroad?

RenegadeSteinBeginner

Plans & Add-ons

How Do I Cancel An Order?

I made a mistake and need to cancel the order I put through. The only I option I can find is tracking and nothing else. Help!

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

Purchases & Returns

344 topics
1054 Replies

Tips, Tricks & Troubleshooting

Tips, Tricks & Troubleshooting

904 topics
3784 Replies

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

Billing & Payments

1221 topics
4742 Replies

Plans & Add-ons

Plans & Add-ons

1172 topics
4419 Replies

Self Serve

533 topics
2173 Replies

Prepaid

330 topics
1392 Replies

Other

1001 topics
3871 Replies

CanaryAgilityCashAdvisor

Tips, Tricks & Troubleshooting

Galaxy A52 5G no service

Hello, I ordered a Galaxy A52 5G off of eBay and I received it today. The problem is that when I put my prepaid Koodo SIM card in it, I get no service and if I try to search for networks manually I just get an error telling me nothing’s available. If that’s not weird to you yet you might be lucky, the About tab in the settings tells me what my phone number is but I have the circle with a slash in it where the signal bars are supposed to be, if I try to switch between 5G/4G/3G that doesn’t help any. Thanks for any help.

RlukecoBeginner

Plans & Add-ons

VoLTE mess

Hi, I noticed my VoLTE wasn't working so was doing some reading and saw that sometimes things were not working properly on Koodos "backend". I thought that if I removed it from my add-ons then added it again it may rectify the problem. However, once I removed it from my add-ons the option to reinstate it didn't return. Just wondering if there is any way to have it added back into may add-ons and have someone make sure everything is good on their "backend" without scheduling a call. Thank you.

DuboNew Member

Billing & Payments

Plan was changed after I changed my payment.

few days ago I wanted change my payment method, and I cancel the Pre-authorized Payment, and I found the plan was changed from 29 to 35. what happened to my account?

OveritBeginner

Tips, Tricks & Troubleshooting

Horrible BLUETOOTH Virus. 4 Phones Later. Still Infected.

I got infected with a computer virus on February 5, 3 months and 4 phones later, I am still plagued with it. I am blaming the fact that I live in a condo, and believe my neighbor has it, and the fact that every time you start a new device, for some stupid mf reason, Bluetooth is active. 4 phones, 3 laptops, new Google smart everything (lights, thermostat etc) and I still cannot get rid of it. It is dressed as a Google Update, and swaps out the real playstore for a fake one. Attached are just a few of the 12 pages of permissions PlayStore on my phone has, along with the a portion of the back end (hidden in Chrome). I am fairly computer savy, but am clueless with Mobile. Anything I download from playstore is just more malware. From what I gather, it is using my phone to cryptomine, but it also logs everything, and he can control everything. (I HAVE TYPED THIS TWICE NOW, AND NEVER TURNED ON CAPS). CAN ANYONE HELP? I did reach out to Samsung, they directed me back to Koodo. Galaxy S 23

mlessardBeginner

Tips, Tricks & Troubleshooting

Shaw / Rogers Ignite TV App on Ipad no longer works while on Koodo Internet

We recently moved to Koodo Internet and have had no issues. Performance has been great.We have access to Shaw (Rogers) Ignite TV App on our Ipad that was working on previous Internet Provider and works while Hotspotting from Cell that is with Koodo … but when connected to local Koodo Wifi network in the house, it will not work.Tried old router on Koodo Network and no go.Tried on Koodo Cell … works Used on previous Internet … worksIs there any reason that this would not be allowed now ? Or why its not working ? Or if there is a setting on the new Koodo Wifi Router that I need to update ?Any ideas would be appreciated

hash_74aBeginner

Billing & Payments

I got charged for an easy room intl for 6 16$/day.. how do I reach the customer service email to report this issue while I'm abroad?

I got charged for an easy room intl for 6 16$/day.. how do I reach the customer service email to report this issue while I'm abroad?

RenegadeSteinBeginner

Plans & Add-ons

How Do I Cancel An Order?

I made a mistake and need to cancel the order I put through. The only I option I can find is tracking and nothing else. Help!

Pablo12Beginner

Plans & Add-ons

unable to receive some pictures

CommonUsernameCoach

Tips, Tricks & Troubleshooting

no data. Temporarily turned off by carrier

For the past day or 2 my phone (google pixel 5) has been giving my constant notices as seen in the title and is switching non-stop between hspa and LTE.I’ve double checked the APN is correct. Restarted the phone multiple times. Nothing sticks. If I switch airplane mode off and on (or reboot) it’ll smarten up for a while, but give it 20-30 minutes and it starts acting up againAny ideas?

cool5GNew Member

Convert postpaid SIM to eSim on Samsung S24

I got a new monthly plan and I like to replace my physical SIM to an eSIM on my Samsung S24I am seeing few discussions on this ..Can someone please tell me the easiest way to get this done?Thanks in advance.

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