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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,218 Topics
  • 4,734 Replies

1218 Topics

A
AJ LauretaBeginner
asked in Billing & Payments

Overcharged for roaming

Hi,I only turned on my roaming on my cell on Apr 20th to call the airlines and Expedia because of cancelled flight and was only expecting to be billed for a day however, I was also charged earlier for Apr 13th and 14th.  I did not call anyone on these dates and have used data roaming since I have Esim installed on my cell when I left for Peru hence never needed to roam.  I only needed roaming on Apr 20th because I need to do voice call.  Please reverse the 2-day extra charges for roaming.  Thank you.

1
Flo Koodo
1 hour ago
D
dhearn2712Beginner
asked in Billing & Payments

Why have I been double charged for switching plans?

I switched to a cheaper plan the other day and I’ve now been billed the full amount for both plans as oppose to just the new one. I’m about to cancel Koodo in the next week, so how do I get this removed from my bill before it’s due?  

5
Flo Koodo
4 hours ago
L
LanaglamaramaBeginner
asked in Billing & Payments

Disputing US Easy Roam charge

I was charged $14 for Easy Roaming while flying from Toronto to Halifax on April 11. I may have been sending a text but I was under the impression I was using inflight wifi service at the time. I would like to have the Easy Roam charge removed as I was never travelling in the US.

3
L
6 hours ago
N
NicoleCBeginner
asked in Billing & Payments

Stream+ keeps activating when I don't want it

For the past 5 months, Stream+ keeps activating itself & charging me. I have myself, my husband and both my parents on my account and all four are being charged for Stream+. I have called in 3 times to have them take it off & reimburse me and the keep assuring me it won’t happen again. They keep asking if it’s someone in my family activating it and 100% it is not. The last person I spoke with insisted I change my password (which I did) saying perhaps my account was hacked. I’m at my whit's end with this. It is so difficult to actually get someone on the phone & I’m sick of having to deal with this. Seriously considering switching to another provider if this can’t be solved. Now today, the chat function to schedule a call back is not working so I can’t even deal with it. Has anyone else had this issue?

4
Flo Koodo
6 hours ago
S
StamBeginner
asked in Billing & Payments

Promo Code Steam+

Why does Koodo try to scam its customers? I received multiple emails and texts about a promo $10 per month for Stream+ . Whenever I tried to claim this offer, it came up to $15 !!! Why do they lie and play with their customers? Are you offering something that you are NOT willing to give?

4
Bernard Koodo
10 hours ago
F
Flossy4Beginner
asked in Billing & Payments

late making payment. accidentally do to a tragedy in my family xan i notify on line

Hi, I  have a payment arrangement in place.  It's a little delayed. Do to a devastinf tragedy in my family.  I went into my profile to  seeif I could push it up a couple days and notify payment. And it says not able to. Please help so worried . Giving the circumstances and not being able to line up the same time for a call back do to funeral amd family. 

1
Dinh
15 hours ago
J
jubey8Member
asked in Billing & Payments

Connection Fee

I called Telus to negotiate my existing phone plan and they ended up recommending I switch to a Koodo phone plan. I agreed and the agent set up my account but never informed me there would be a connection fee of $60 or that I could set it up myself for no charge. If I had known about the connection fee I would have set up the account myself. I am wondering if anyone has had this happen to them and if they were able to get reimbursed?

4
J
23 hours ago
K
Kevin LePapeAdvocate
asked in Billing & Payments

Billing Correction for Easy Roam Please

On April 10th I was charged $14 for Easy Roam while driving through Midway from Nelson to Kelowna. I received 2 text messages around this time, sent nothing and made no calls. This is an ongoing problem due to insufficient network coverage along Highway 3 which parallels the border through BC. Using Airplane mode for hours is not a realistic solution. Limiting network connection is not realistic in this part of the world, It’s a Bell tower that allows reception in my home. So I look forward to this charge being reversed, please and thanks.

5
Flo Koodo
1 day ago
K
KatzVBeginner
asked in Billing & Payments

Incoming International Calls while in Canada

While in Canada (not travelling) will I be charged for incoming International calls on my phone? These calls are coming in from Canadian companies (i.e. Bell Canada) who have support centres with an international number (i.e. 973-944-1999). Will I be charged long distance charges for accepting these calls?

1
Flo Koodo
1 day ago
G
GlenaBeginner
asked in Billing & Payments

payment Arrangement

Hello,  I would like to do a payment Arrangement. I understand that we should really pay our bills but due to our situation past few months was really struggling 😞 need help for this. Thank you 

5
D
1 day ago
J
jorgeriosBeginner
asked in Billing & Payments

Access to billing details

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4
Flo Koodo
1 day ago
C
cedmoBeginner
asked in Billing & Payments

Dispute US roaming charge

I was charged a $10.00 roaming fee for a time in which I was in Ontario. How can I have the charge removed from my bill?

2
Flo Koodo
1 day ago
M
Mia WnnConnector
asked in Billing & Payments

Unexpected Plan Charge

Hey! My rate plan was updated to $30 on the first day of April’s billing cycle, but I received monthly charges for $30 plus $39 (before tax). I am travelling outside of Canada so I cannot schedule a callback. I’ve attached pics below for your reference. How could I get it corrected?  Monthly Rate Plan changed from $34 to $30 from the start of this billing cycleBill Overview: April 12 - May 11 Thanks!

9
M
1 day ago
C
Ctbrace1Beginner
asked in Billing & Payments

full refund for koodo internet i couldn't use.

Hello, after multiple tries I could never use my Kudo internet as my devices could not connect to the Wi-Fi router. I paid for 4 months without be able to use Koodo internet. I would like a full refund. It comes to $245.25. one of your employees said yes I would get a full refund then another said no and was very rude. I have his employee #. If we can not get this resolved. I'll have to put a claim in with the ccts.Thanks Chris.

4
C
2 days ago
S
stellium67Beginner
asked in Billing & Payments

Dispute Roaming Charges

Preparing my Income tax. Downloaded my cellphone invoices and noticed something troublesome. I realized that I had incurred $28.00 of Easy Roam charges on my August 2023 bill.I DID go camping in August 2023 At thousand Islands Campground, Ontario, across St Lawrence River from U.S. (never set foot in USA). Who do I contact to have these charges removed?Also, planning another two visits to same campsite in 2024. How do I assure that this situation will not happen again?It seems like there should be some geographic verification possible, or maybe a notice on my device?Anyhow, I do not travel to USA, should not get penalized for being close.Stellium67

1
G
2 days ago
N
NShopianBeginner
asked in Billing & Payments

Dispute US Roaming Charges

I was visiting a cottage on the St. Laurence river (ON side), and I was charged US roaming charges when still in Canada. Can I have these charges removed?

1
Flo Koodo
2 days ago
L
LizziBordonBeginner
asked in Billing & Payments

Stream + Offer Pricing

I am trying to sign up for the $15 Stream +, which I am eligible for since I’m a Koodo subscriber.  Even thought I’m logged in the price is still showing as $20/month.  How do I ensure I’m receiving the correct prict?

32
Bernard Koodo
3 days ago
L
lalacitrusConnector
asked in Billing & Payments

billed after cancelling account

On 26Apr24, I cancelled my account. I logged on to Self Serve and confirmed I had no outstanding charges to pay. Last payment was made 11Apr24, on a monthly plan. I removed my automatic payment method after receiving a confirmation email that the account had been cancelled. A few hours later, a charge for the full amount regularly billed each month was posted and marked "due by May 21". However, there is no bill available to view that corresponds to this period. I am clearly missing something, but I am also leaving the country soon, so I am not sure what to do. Do I owe the full amount for this month, even though I have cancelled the account prior to the end of the billing cycle? Any help is appreciated!

10
Flo Koodo
4 days ago
Z
Zainub Rathore
asked in Billing & Payments

Roaming charges with roaming turned off

A little frustrated, trying to contact koodo self server (only call back is possible) so now I'm forced to have my roaming option on on my sim card under settings just to hopefully see what's going on. I was reviewing my bill and noticed that almost every single day koodos usage portion was marking a roaming charge on my end. I have had my roaming off, my mobile data off. I have not received or made any calls. I have not sent any msgs. I'm extremely annoyed. Koodo assist says no minutes or msgs sent so far, well yeah but your online usage tracker has me down for 15 minutes every single day. What's the use of having "roaming" off if I'm going to be charged anyway. I'm thinking to fully take out my sim now because I'm lost.And it's all under minutes btw, nothing in msgs or data (one sms received from koodos automated offers one). I've made no damn calls.Like what am I supposed to do. Now I'm waiting for a call back with my roaming turned on to see what the heck is going on. And this is w

7
Bernard Koodo
4 days ago
F
francebabyBeginner
asked in Billing & Payments

Payment Error 500 self serve

I need to pay my due billing but I am unable by receiving a 500 error page. I have tried several times at different hours and this doesn’t work.I am outside the country, cannot call. I am using a Canadian credit card.Please contact PM asap. 

3
Bernard Koodo
4 days ago
D
DarleneHoyMember
asked in Billing & Payments

complaint

So, Koodos overcharged me and I canceled and they keep charging me and my bill is over doubled what my monthly bill should’ve been this is ridiculous and they won’t do anything about it and they keep hanging up on me. I’ve been on hold for 40 minutes and it just hung up on me. there’s no customer service here absolutely ridiculous. 😡 

4
Bernard Koodo
4 days ago
A
aamiranis96Beginner
asked in Billing & Payments

Koodo bill paid 9 days ago but still reflecting in dues

I have made the payment of the bill generated through CIBC bank account. Its almost 9 days and I haven’t received the conversation of the payment and bill is still reflecting in my dues. 

3
Mayumi
4 days ago
J
Jendart99Beginner
asked in Billing & Payments

Billed for International Roaming once back home

Good afternoon, I am reaching out for help as I traveled internationally from February 26 to March 3.  It said I didn’t need to turn off the easy roaming after my trip as it wouldn’t bill me for it when I am in canada.  It has charged me $16.00 a day since March 3.  How do I get t his fixed? Jen

2
Darius Koodo
5 days ago
A
Amirali MaheraliConnector
asked in Billing & Payments

Extra Roaming Charges

I got $14.00 charged on my last bill for roaming which I did not use.Kindly credit my account.

8
Darius Koodo
5 days ago
H
helppppppppppppppRockstar
asked in Billing & Payments

paid my prepaid account by mistake instead of the postpaid one

I was previously a prepaid customer. I paid $70.28 on I believe december 22 2023 by mistake to the prepaid plan when I should have paid it to the monthly plan. Can I get this money credited to my monthly account? thankyou

3
H
5 days ago

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