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Question

Billing Correction for Easy Roam Please

  • 16 April 2024
  • 1 reply
  • 21 views

Userlevel 1

On April 10th I was charged $14 for Easy Roam while driving through Midway from Nelson to Kelowna. I received 2 text messages around this time, sent nothing and made no calls. This is an ongoing problem due to insufficient network coverage along Highway 3 which parallels the border through BC. Using Airplane mode for hours is not a realistic solution. Limiting network connection is not realistic in this part of the world, It’s a Bell tower that allows reception in my home. So I look forward to this charge being reversed, please and thanks.


1 reply

Userlevel 7
Badge +4

Hi @Kevin LePape 

Please reply back here or start a new post once the bill is ready and we will definitely look into it.

In the meantime, we recommend checking out this article to find our more about how to prevent accidental roaming when close to the border.

 

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