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All discussions about Koodo billing and payments.

  • 1,039 Topics
  • 4,150 Replies

1039 Topics

S
singhtalksCoach
asked in Billing & Payments

Falsely Charged for US Roaming while in Canada

While driving from Calgary to Surrey on April 19, my wife’s phone received a text message saying that she was roaming in the US as we were passing through Abbotsford. We didn’t think much of it as we were only there for 2 days, but I got the bill today and see that her number was charged $14 for roaming when we never left Canada. Oddly enough I never got any message saying I was roaming even though Data Roam is on for my device as well. Please reverse these charges.

1
Flo Koodo
just now
M
Martin JanssenBeginner
asked in Billing & Payments

Charged for US roaming while in Canada

Was charged for US roaming on April 2, 2024 after returning from the US by car after crossing the US - Canada border at Lacolle, Quebec just before  5pm that day. Time stamp on billing information shows phone data activity  only after 5.02pm that day after I removed flight mode.  How to proceed to obtain a refund for false roaming charge?

5
Flo Koodo
2 minutes ago
J
jackkkkkkkMember
asked in Billing & Payments

Base price of my plan increased from $29 to $35

I was shocked that my bill this month was increased by over $7. My base plan was $29 in the previous month but now it is $35. I didn’t get any notification about the increase. Do you have the same experience? Now it shows:$35 30GB UL Can Min SFD (4G Speed)$35.00

3
J
5 minutes ago
M
MitchMac1327Beginner
asked in Billing & Payments

Bill Pricing

Am I missing something as to why I am still paying Easy Roam charges after switching to this new bill?

1
Bernard Koodo
35 minutes ago
N
NOTHAPPYATALLMember
asked in Billing & Payments

Overpayment refund taking 6 months

Overpayment Refund I made a mistake and overpaid Koodo $3000.  I asked the bank to reverse, they tried three times and it was refused everytime by Koodoo / Telus. This took two months, I was then told I could ask for a cheque to be mailed. I waited 8 weeks and nothing.  Called back they said they would reissue the cheque, waited 6 weeks, nothing. Called back today to be told the cheque had not been issued and to call my bank. This has gone on since November of 2023. I AM BEYOND FED UP!  I want my REFUND it’s MY MONEY AND I am getting the royal run around.  I have asked to speak to a supervisor, or escalations and get told they will call me back in one to three business days and they NEVER call me back .  I NEED TO GET THIS RESOLVED. 

3
N
1 hour ago
M
mrpenguinBeginner
asked in Billing & Payments

Callback dropped after waiting a day, time to drop Koodo.

My wife scheduled a callback with Koodo, got a callback around the scheduled time, selected 1 to speak with a rep, after 10 seconds of listening to their wait line music, her call was dropped, what kind of customer service is this, and they increased the plan fee to provide better service? Really? It’s time to drop Koodo all together.

1
M
1 hour ago
K
Kevin LePapeAdvocate
asked in Billing & Payments

Billing Correction for Easy Roam Please

On April 10th I was charged $14 for Easy Roam while driving through Midway from Nelson to Kelowna. I received 2 text messages around this time, sent nothing and made no calls. This is an ongoing problem due to insufficient network coverage along Highway 3 which parallels the border through BC. Using Airplane mode for hours is not a realistic solution. Limiting network connection is not realistic in this part of the world, It’s a Bell tower that allows reception in my home. So I look forward to this charge being reversed, please and thanks.

6
K
3 hours ago
K
kevinuserConnector
asked in Billing & Payments

Roaming charge for voicemail calling/msg

Hi There,In my latest bill, there are 2 days roaming charge, I searched the number via google, it tells me that the number is vlicemail, I didn’t call that number and send any message, I don’t know that kind of number before. Please help check what is the matter and why you charged me for that?

10
Flo Koodo
4 hours ago
A
AH2024Beginner
asked in Billing & Payments

Roaming charges

Hi there, I have been waiting for a response from Koodo regarding 14 days of roaming charges that were recently charged to my account  (only 3 days were actually used, the other days WIFI was used).  This was an international trip. It has been over a week without a response. Today I received my latest bill and no charges were adjusted. Has anyone ever heard back from Koodo? Is there a phone number I can call? How about a real person to talk too? Ugh...I am seriously thinking about changing providers once this is resolved.   

4
Flo Koodo
5 hours ago
A
A ChungBeginner
asked in Billing & Payments

Price increase WITHOUT any notification

I have just received 20+% price increase after 6 month of usage WITHOUT any notification from Koodo. Does the same happen to any of you? 

13
Mayumi
7 hours ago
R
RijaNew Member
asked in Billing & Payments

How can I delete my plan and cancel it

title, this company is a fraud I want to remove my plan i barely use my phone bill yet they increased it by 5$ such a trash shitty company fraud

2
Bernard Koodo
8 hours ago
N
nady girgisBeginner
asked in Billing & Payments

Am I the only one? 2

A member asked for details; from not so far history here is an example. Because of my health and age I go to the US and spend the winter with family. I did that before I became Koodo’s customer, therefore they knew. Koodo tried to entice me to join a monthly plan for ‘Roaming’. I declined since I rarely use my phone; it is mainly for emergencies. For 23 days, Koodo cutoff service as punishment. It was time and I came back to Canada and I received an email saying “there is someone in the US pretending to be you…” to justify not giving credit for the 23 days. My reply was 2-questions: “did Koodo receive 2 signals from US and Canada same time?” The other question was “even if that were true, this is a network security issue, why are you telling me? Do you expect me to solve it for you?” There was no answer of course!!! Not only that, they used that same crap 2 more times to cover-up scams. Another beauty; over $100 “service charge” suddenly appeared in my bill. Before I could contact Kood

1
L
14 hours ago
M
markst3ph3nConnector
asked in Billing & Payments

Billing Inquiry: Tab Bonus Debit - Cancellation

I got charged with a Tab Bonus Debit - Cancellation and I was not informed that this would be the case if I cancelled my service. Is there a number I can call to sort this out?

9
M
17 hours ago
N
NGrigorievOrganizer
asked in Billing & Payments

Koodo is a mess

Hi, Good story for those who are still, for some unknown reason, deal with Telus or Koodo.Cancelled my service 3 months ago, moved to Fido. I assumed that, like any normal company, Koodo will refund the unused part of the monthly bill. No way! They sent the negative bill. I contacted them. I was told it will be refunded in 4-6 weeks. I had to point out that Koodo’s own policy states “5 business days if paid by credit card”. The CS employee agreed. Nothing happened. Called again a month ago, I was told that there was “a mistake” and assured that in a few days the credit will be issued. Just received another negative bill again, spend 30 minutes on the phone again with Koodo CS. Now they claim that they cannot refund an amount smaller than the monthly bill! What a BS, sorry, any company in Canada can do that, but not Koodo. Now they will (probably? ;) ) send me the cheque, although I doubt - Koodo does not seem to be willing to pay back what they own.What a great example of Canadian busi

7
O
18 hours ago
R
RussotoBeginner
asked in Billing & Payments

$5.00

Why did my bill go up $5.00 on each of my devices? I didn’t see a notice on my bill .

2
Flo Koodo
22 hours ago
LadiesMan217
LadiesMan217Rockstar
asked in Billing & Payments

Seeking Advice on Resolving Unexpected Overage Charges from US Trip

Hi everyone,I recently faced a surprising issue with overage charges on my last bill and am seeking some advice or similar experiences from the community.During a week-long trip to the US, I took steps to avoid any overage charges by turning off cellular data and using WiFi calling, under the impression that it wouldn’t use my network minutes. Unfortunately, I was hit with $250 in overage charges for long-distance calls made during this period.After discussing this with a Koodo agent, I was informed that WiFi calling still counts towards network minutes. While I understand the explanation now, I was initially told I would receive a $200 credit due to my longstanding relationship with Koodo and this being my first incident of this nature. However, a couple of days later, the same agent called back to retract that offer, replacing it with a $57 credit instead.I am quite disappointed with how this has been handled and will likely switch providers unless these charges can be waived or sign

6
Flo Koodo
1 day ago
ScottDonnelly99
ScottDonnelly99Beginner
asked in Billing & Payments

i would like to discuss my bill with a koodo

How can I talk to a koodo rep over the phone to discuss some charges that were unexpected?

3
Bernard Koodo
2 days ago
S
speedy3aBeginner
asked in Billing & Payments

Error message when trying to pay remaining bill after cancelling my phone number

Hi,I recently got a monthly plan from Koodo for the duration of my stay in Canada. Since I am back in my home country, I requested to cancel my phone number/account and was told I’d be able to pay the remaining bill according to my usage when the number was cancelled. Now that it is cancelled, I have been trying to pay the bill nearly every day, but I’m faced with an error message just as I try to pay: “The service is unavailable right now | Our systems aren’t able to process your request at this time. Check back shortly or refresh the page. | Error code #500”. I also do not have a canadian bank account, so paying through a bank is also not possible for me. I tried to request a callback to sort out this issue so I could pay my bill, but unfortunately, I no longer have a Canadian phone number, and I am not in Canada anymore, and the chatbot says it will only callback Canadian phone numbers. This means I have no way to reach Koodo and resolve this issue directly and pay my bill, and unfo

2
Sophia
2 days ago
W
wavliaConnector
asked in Billing & Payments

When Does Payment for Seasonal Plan Start

I’m currently out of the Canada for 4 months and I was advised by Koodo to temporarily suspend my service so that I don’t have to pay the full amount of my plan  (50GB UL Can Min SFD) while I’m away. I paused my service on May 2, 2024, but Koodo is still charging me for my 50GB UL Can Min SFD plan this May. Does that mean that I’ll be paying for my regular phone plan service this month only, and I’ll be charged for the seasonal hold plan next month (June)?

10
Flo Koodo
3 days ago
N
nady girgisBeginner
posted in Billing & Payments

Am I the only one?

Koodo keeps trying to rip me off. Latest after being hounded by Koodo to get 5G phone I bought one on Feb 26 and paid the deposit on the phone and monthly charge for March. I pay in ADVANCE like everybody. I received a bill for Mar in Feb. You would expect the thieves to cancel Feb bill after paying for Mar with the new phone on Feb 26. But no they like to steal from seniors. This is not the first attempt to steal from me!!!!

2
Bernard Koodo
3 days ago
D
DuboNew Member
asked in Billing & Payments

Plan was changed after I changed my payment.

few days ago I wanted change my payment method, and I cancel the Pre-authorized Payment,  and I found the plan was changed from 29 to 35.  what happened to my account?

2
Flo Koodo
4 days ago
H
hash_74aBeginner
asked in Billing & Payments

I got charged for an easy room intl for 6 16$/day.. how do I reach the customer service email to report this issue while I'm abroad?

I got charged for an easy room intl for 6 16$/day.. how do I reach the customer service email to report this issue while I'm abroad?

4
Flo Koodo
4 days ago
P
py612Connector
posted in Billing & Payments

I got charged from sending messages to the US

I just realised I have been charged for having the SMS from the US but it turns out is job scam and I just replied one message. May I know can I not charge from this as this message is a scam and I just accidentally replied?Also according to the message usage, I have charged $1.65 but the message only cost $0.15. I don’t know why I have charged for the extra $1.5.

6
Dinh
5 days ago
V
ViditBeginner
asked in Billing & Payments

Payment

I am here in Canada for only 6 months and got a koodo sim card. I don’t have a Canadian credit card nor do I have a Canadian bank account. I have a Revolut card using which I make the payments. I am not able to make the payment for my plan via this card. What shall I do?

1
Dinh
6 days ago
J
j.seewitzBeginner
asked in Billing & Payments

Charged for US roaming on Vancouver Island

I was charged for roaming on Vancouver Island a few times. I attend school there and in certain spots I guess It picks up US signal, I was wondering how I could get these charges reversed or reimbursed thanks

1
Dinh
6 days ago

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