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Question

i would like to discuss my bill with a koodo

ScottDonnelly99

How can I talk to a koodo rep over the phone to discuss some charges that were unexpected?

3 replies

D
Userlevel 7
Badge +4

What was the billing error?

Have you logged into your self serve and downloaded the detailed pdf ebill to see what the charges were about?

Was this a roaming charge or a credit that fell off?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
O
Userlevel 5
Badge +4

To add to this, you can schedule a callback through your self serve account / the Koodo website using the chat bot or you can reach out to a Koodo rep through their Facebook or X profile pages. 

Just a guy trying to help out 🙂
Bernard Koodo
Userlevel 7
Badge +4

@ScottDonnelly99 We can certainly help explain things here without disclosing any personal info. We do see a larger item for a call this past month. Is that what you are inquiring about?

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