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    127 Ideas

    L
    LunchBoxSteveOrganizer

    You need an incoming phone number for supportProposed

    It’s VERY VERY frustrating when you need to contact Koodo because your phone has 0 data and you aren’t near a computer or a friend with data/wifi access and you need to contact Koodo for support.  Robo-chat and requesting a call-back shouldn’t be the ONLY way to contact Koodo when you need assistance.YOU NEED A PHONE NUMBER FOR US TO CONTACT YOU ON!!!!  PERIOD.  NO EXCUSES!  

    2
    L
    Forum|Forum|3 years ago
    A
    AnnLBeginner

    Authorization for in app purchasesProposed

    May I suggest that you identify the name of the in-app purchase on your bills, which would flag the customer to ensure this is a purchase they have, in fact, agreed to.  In my case, it was not.  I treated the texts as a scam from the start.  I ignored it and deleted it.  Now I can not retrieve these texts prove I did not agree to this purchase.  I hope to receive credit for all unauthorized charges and am hopeful Koodo will follow through. To charge my account automatically is negative billing.  Perhaps some applications have a better sign up method but in this case (Mobiversity) did not.  I see from many Billing Comments that this is happening frequently with a variety of apps.  Koodo should take the high road and force any applications that want to use your service, to ensure there is a transparent customer agreement process and digital trail.  There are too many scams out there, and you don’t want your name to be associated with these types of apps, and I can’t imagine Telus would either. 

    3
    yoyoppokai
    Forum|Forum|3 years ago
    N
    Norm FBeginner

    How to lose a customerProposed

    Here’s a great strategy Koodo has for losing customers:When a credit card expires and isn’t updated properly, don’t tell the customer. Just keep charging them for 3 months and then report them to the credit bureau. Don’t acknowledge that maybe something messed up on the website when the customer did log in and update their info. Blame the customer.I suspect this will be my first and last post here; just letting Koodo know that you just lost a 5+ year customer by refusing to take any responsibility for notifying the customer when payment is declined. Spending an hour on customer service to be told it was my fault is just icing on the cake.

    1
    L
    Forum|Forum|3 years ago
    M
    mscustomerBeginner

    why does koodo push customers to upgrade. i am happy with iphone 7Proposed

    i do not want a new phone i own the one i have. paying $53 for 4 gb for mobile service is not affordable on pension income. so why are there discounts for seniors?

    1
    Mayumi
    Forum|Forum|3 years ago
    J
    jocelyn_cBeginner

    Improving the exprrience for Hurrican reliefProposed

    Koodo, As someone who’s been impacted by Hurricane Fiona. I’ve gone seven days without power. It’s incredibly important that I stay connected to news sources, family and local community centres. Your data overages plan SOUNDS great - but it’s infrastructure has left us lost and confused.  Online, you clearly state you’re waiving our data overages and we don’t have to take any additional steps. In reality; you cap our data then send out SMS messages saying we need to “top up” at $25/gig. When you call the customer support number, your call is automatically cancelled and you’re sent a link to a chat box. You cannot access the chat bot without data/internet.  When you finally get through (I had to phone someone out of province and ask them to login into my account to request a call back, btw) the chat just repeats that no representatives are available to help.  I splurged on the $25 package and reached out via Twitter @replies and DM’s. I’m being completely ignored. I want a real human being to call me. At a time like this, I can’t understand why we can’t get answers. 

    2
    J
    Forum|Forum|3 years ago
    R
    Rob4576Organizer

    Unconditional call forwarding with prepaidProposed

    Unconditional call forwarding (code 21) doesn’t currently work with prepaid. To be able to unconditionally forward calls is a key feature of call forwarding and it not being available to prepaid customers is really inconvenient.

    8
    Sophia
    Forum|Forum|3 years ago
    Gezim Cela
    Gezim CelaAdvisor

    I’m not receving verifucation code from bank, paybright etcProposed

    Gezim Cela wrote:I have the same issue. i won’t be able to log in some online account that use verification code generator and send it over sms as a text code. It is of course related with Koodo as I was with Rogers a never had a problem but never. So Koodo should resolve the issue immediately or I will switch back to my old provider Rogers. I see that you aren’t taking seriously our concern and seems we have to resolve them by our self, but how?’ I want to speak with an higher level at Koodo or why not even the top one, the President. Does anyone had his email address?’ Please let me know.

    7
    Allan M
    Forum|Forum|3 years ago
    J
    jzohrabBeginner

    Automated job to send email about data usageProposed

    I am constantly travelling, and am almost always concerned about my data usage.  I do receive texts when my usage passes certain thresholds, but they don’t keep me as informed as I would like.  While I can definitely log in and check my usage, it would be extremely convenient to have a summary report mailed to me every day or so, just so I keep on top of it.  I could also write or use some python code to scrape the site (eg https://github.com/psobot/koodo-prepaid-api -- since there’s no real public API) but having this report provided would be better!Cheers and thank you,jz

    2
    J
    Forum|Forum|3 years ago
    M
    Mr. network lockedBeginner

    Rerquesting Network unlock keyProposed

    Had previously been unlock, relocked itself for some reason. Phone is unuable for obvious reasons i have the IMEI, unsure if i should post it here, Please reply this is kinda annoying. 

    3
    Dinh
    Forum|Forum|3 years ago
    billwdt
    billwdtBeginner

    Any interest in a self-serve data rate-limiting feature?Proposed

    May 6, 2022 Cheers To Koodo Mobile: I have 2 items to communicate with you today. The first is a big thank you to the agent who recently helped me with a mysterious data usage issue. The second is a suggestion for a self-serve data-rate limiter.  First, I would like to give a big pat on the back to Vladimir who, very effectively,  helped me out yesterday. I was having problems with my tablet’s data-only mobile connection, and Vladimir did an excellent job getting me set up with the best available solution.  He was very kind to me on the phone, and demonstrated an excellent knowledge of the technology. Vladimir patiently walked me through, step-by-step, adjusting my tablet's data connection settings. These settings give me much better control of my data usage from the device end. I would like to send a big 'Thank you' to Vladimir. Second, I would like to propose that a self-serve data rate-limiting feature be added to the Koodo Mobile website. Yesterday I was reviewing my data usage and found, to my great surprise, that my data plan was almost completely used up in just one morning. This is totally out of the ordinary compared with my considerably much lower historical usage. I felt totally out of control and desperately wanted to temporarily shut off my connection. I was very concerned that some malicious person, or background software on the tablet, was 'hijacking'  my connection. So to be able to manage unusual data usage, I suggest it could be very beneficial if the customer, like myself, would be able to log in and disable their data connection. Then, later, log in again and turn it back on. Or perhaps this feature would involve the customer setting a data-rate limit online, including the value zero. This would have saved me a big headache and enabled me to be in better control of my service. Finally, I want to thank Koodo Mobile for the excellent mobile service I have enjoyed over these last several years. Thank you very much,William Trenker 

    1
    Dinh
    Forum|Forum|3 years ago
    A
    Allan65Beginner

    Phone call answering on an android tablet.Closed

    Why can’t Koodo allow you to receive and answer calls & text messages on an android tablet from and an android phone?  This can be done with an iphone and ipad.   

    3
    Chris Koodo
    Forum|Forum|3 years ago
    C
    curr0164Connector

    Delivery InstructionsClosed

    It would be nice to have either a spot to enter your buzzer code with the address or have a section for delivery instructions.  Some delivery companies around me don't like searching the directory. 

    2
    Chris Koodo
    Forum|Forum|3 years ago
    B
    BlackriganteBeginner

    Sell accessories onlineClosed

    Hi, just ordered a new phone. If your stores were open I could get a case at the store and all the other accessories needed. The stores are closed with covid and so I ordered my phone online. But had to spend my money elsewhere to get my phone case. Why? 

    5
    Chris Koodo
    Forum|Forum|3 years ago
    S
    scrambLEBeginner

    Automatic receipts for pre-authorized paymentsClosed

    I need to claim part of my mobile phone charges as a work expense. However, I am required to provide proof of payment - not just the bill.I would like Koodo to provide an option for an automatic receipt to be generated once my bill is payed. If you can take my money automatically, and bill me automatically - these seems like it should be a reasonable request!Thanks

    3
    Chris Koodo
    Forum|Forum|3 years ago
    A
    AnibylBeginner

    More descriptive error codesProposed

    Here’s an idea: how about users could go to self serve and change their plans instead of getting errors like SS_RPC_200_PPI-24 and such?

    9
    Chris Koodo
    Forum|Forum|3 years ago
    V
    VanGOBeginner

    Voicemail to textProposed

    As part of the visual voicemail add on Koodo should have a voicemail to text feature that transcribes voicemail into text messages so you can READ the voicemail message , other providers offer this, can Koodo offer this soon?  

    6
    Chris Koodo
    Forum|Forum|3 years ago
    D
    Debdeb2525Connector

    Have a phone shipped to a Koodo kioskProposed

    Why is it that I can't have the phone that I want to purchase sent to a kiosk for pick up unless I order on phone and lose the promo.This is ridiculous. In these times UPS is just leaving parcels in the lobby of my apartment building which sometimes poses a problem with thieves.I've had a parcel stolen already and want to avoid this happening again.  I call and a rep told me losing my promo would be the only way that I can get the phone delivered to a kiosk because they can't do the promo. The promo is a basic tab ( 24 months) for a phone $20 a month with $10 credit for 10 months

    2
    Chris Koodo
    Forum|Forum|3 years ago
    H
    highflying10Beginner

    Change the Call Control message!!!!!Hold for future consideration

    I can’t begin to express my frustration with this otherwise fantastic feature. Week after week I hear from countless people telling me my number is “blocked” because they don’t know about call control. They hear the call control message and don’t listen to the whole thing or assume its some scam just because they don’t yet know about this feature from any of their own contacts. For this reason the message needs to change to address this misconception. it should begin with “Un message en francais suivera. The (Koodo) customer you are calling IS NOT BLOCKED but is using the Call Control to filter non-human calls. To connect, simply dial (whatever number gets generated)”  Please note that acknowledgement of a 2nd language message must also be added because many who only speak 1 of the 2 languages are also not able to understand this feature. 

    3
    Chris Koodo
    Forum|Forum|3 years ago
    L
    liketorontoBeginner

    suggest to waive Tab Bonus balance when upgradingClosed

    Is there any promotion to upgrade phone? Now require to pay Tab and Tab Bonus balance. I suggest to waive the Tab Bonus balance if had the phone for more than 12 months.

    2
    Chris Koodo
    Forum|Forum|3 years ago
    M
    MilkyWayMobile Master

    Putting Usage Meter for International Minutes in Self Serve AccountUnder Review

    I would like to suggest including a usage meter to track international minutes in the Self Serve account. This would be extremely useful for customers that have the add-on for 1,000 international minutes.Currently, users have to scroll through the call logs to figure out how many minutes are being used. This is extremely annoying when you cannot filter the results. Since these international calls are not considered long-distance minutes, there is no other way to check than to manually go through each page and calculate the amount.It’s ironic that there are separate usage meters for U.S. text messages and Canadian text messages, but the same is not yet done for international calls and Canada-wide calls.Fido has been offering this service to their customers in their accounts by letting them know how many minutes are left out of the 1,000 international minutes. It would be great if Koodo could do something similar and make it easier for users to check their usage. 

    7
    Chris Koodo
    Forum|Forum|3 years ago
    M
    MelBBeginner

    Specifications on the Google Pixel 4A 5GImplemented

    Hello Koodo and Koodo Community, Just wanted to mention that I noticed on your Specifications regarding the Google Pixel 4A 5G, that they are the same as the Google Pixel 5 (wireless charging, water resistant, etc..). From the reviews I have read online, it appears that these are not specifications for the Google Pixel 4A 5G, so I just wanted to mention it here. With the amazing winter sale going on, I thought you might have a few people looking at these phones, so I wanted to mentioned that the specs seem off so there is no confusion for customers. I just ordered the Pixel 4A 5G and I’m very excited about it! I’ve heard good things and am looking forward to the new phone and the awesome headphones! This is a great sale and I applaud Koodo for just being pretty fantastic overall! I’ve been a member for years now and I have to say that I’ve always been very happy with the customer service. Thanks and wishing everyone a safe and wonderful holiday. 

    6
    Chris Koodo
    Forum|Forum|3 years ago
    N
    nim4165

    Koodo promotions for current usersClosed

    I read many complaints regarding the inability of current Koodo users to benefit from new promotions. Usually, the promotion targets new users or requires existing users to upgrade their phones. Since one of Koodo’s goal is to secure its current membership, please consider making all promotions applicable to existing users who upgrade their phones OR agree to stay with Koodo for a TBD (1 year) period.  This will enable existing users, who do not wish to buy a new phone, to benefit from Koodo promotions and secure Koodo’s customer commitment for the TBD agreed period of time.

    23
    Chris Koodo
    Forum|Forum|3 years ago
    N
    nim4165

    New user categoryProposed

    A new sub forum which includes information (or links to relevant koodo website sections) that can be used by new koodo users to:select phones and plans that meet their needs Walkthrough Tab options Walkthrough add-on and booster options Register setup their self serve accounts Walkthrough activation (Prepaid, Postpaid)  Walkthrough phone & plan update options, processes and restrictions Walkthrough planned phone number transfer process, constraints  and timeline Walkthrough illegal phone number transfer protection, constraints  and emergency support Koodo user support options and contact information (community, webstore, billing, porting, etc.) 

    2
    Chris Koodo
    Forum|Forum|3 years ago
    N
    nim4165

    Port out blockingImplemented

    I had experienced an attempt to port out my prepaid plan number with my previous mobile service provider. After recovering my account and number, my previous provider applied blocking to prevent fraudulent port out on my line. A day after joining Koodo, I asked customer service to block porting out of my line. I was told that such a block is already in place and that I will receive a message, followed by a verification process, in case of an attempt to port out my number. I suggest that Koodo implements a block for number porting out FOR ALL ITS USERS, with a verification process intended to make sure that the number porting is requested by the rightful owner of the Koodo account.

    3
    Chris Koodo
    Forum|Forum|3 years ago
    M
    mowanRockstar

    koodomobile.com "Get a new phone" prompt cannot be closedUnder Review

    ... to have a modal dialog ads overlaying the regular content with no obvious way of dismissing it.I am not interested in a new phone or a new line at the moment, particularly when you go out of your way to prevent me from accessing information on your website.  Thank you.I am starting to think Koodo could really use a head of user experience, probably not a bad idea to hire a new head of development too. You have my number. 

    10
    Chris Koodo
    Forum|Forum|3 years ago

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