Here’s a great strategy Koodo has for losing customers:
When a credit card expires and isn’t updated properly, don’t tell the customer. Just keep charging them for 3 months and then report them to the credit bureau. Don’t acknowledge that maybe something messed up on the website when the customer did log in and update their info. Blame the customer.
I suspect this will be my first and last post here; just letting Koodo know that you just lost a 5+ year customer by refusing to take any responsibility for notifying the customer when payment is declined. Spending an hour on customer service to be told it was my fault is just icing on the cake.