Koodo Community

- - Knowledge base
Updates
Ideas

Community
Managing your Services
Billing & Payments

Billing & Payments

All discussions about Koodo billing and payments.

1,048 Topics
4,177 Replies

When you subscribe we will email you when there is a new topic in this category

1048 Topics

Recently active

Most replies Most views Newest first

MaureemBeginner

asked in Billing & Payments

incorrct data charges

Hello! I’ve been charged six times for roaming fees since the beginning of this year, each time I’ve been close to the border but I don’t turn on my data until I cross. How do I get these fees removed from my bill?

1 hour ago

Sunny LeeConnector

asked in Billing & Payments

Still waiting for the refund cheque

Is there any way to get my refund cheque number at least?I am suffusing with this matter for last 4 months.

4 hours ago

DannyKMNew Member

asked in Billing & Payments

Charged Easy Roam Incorrectly

Hello,I was charged $14 on my last bill, for Easy Roam.I never activated this. Why was I charged?

9 hours ago

DAMHBeginner

asked in Billing & Payments

Monthly rate increased with out explanation in May,

I noticed in my May 2023 bill, 2 of my 3 phone plans increase from $50/ month to $53. The 3rd phone remained at $50/month. I don’t know why there was an increase in my monthly rate for 2 of the phones.

11 hours ago

hongfeiBeginner

asked in Billing & Payments

Charging roaming when already set to airplane mode

I was charged roaming when my cell phone is set to airplane mode, a couple of times, please call me and help, thanks.

11 hours ago

zach2023Advisor

asked in Billing & Payments

black friday dealy price increase after only a few months . what a ripoff

I left virgin mobile for koodo mobile after recieving 3 price hikes within a year which i thought was crazy. So i decided to join koodo as another family member has had the same plan for 4 years with out a price hike and praised them . I joined during the black friday sale and was very happy with the 34 for 50 gb plan on two lines and everything was great till this month. My bill had increased by 10 dollars. As i was checking the bills they notified me about a increase on the april pdf bill at the very bottom in small writing as usual.. So i called customer service and was told that everyone was getting a increase. Well when you only had the plan for 4 months then get a 20 percent increase seems a bit nuts. I was able to get the orginal plan offered back after a 30 min phone call but i would have to pay a 30 dollar service fee as she had to make the change and she couldnt waive the fee either as the "system" wouldnt allow her. the woman said she couldn't gurantee the price wouldnt go r

12 hours ago

Kyeguy77New Member

asked in Billing & Payments

self serve sign in

I am unable to change my plan because I can't sign into the self serve. It tells me my postal code is wrong but I can't find out which postal code I used to make this account. Not sure what to do.

1 day ago

NaufalBeginner

asked in Billing & Payments

Pause Billing

I’ve already paid for pausing my plan, yet I still receive a bill, what I supposed to do?

1 day ago

supyoConnector

asked in Billing & Payments

riffatBeginner

asked in Billing & Payments

Got wrong bill

I paid 60 dollars in cash to the assistant that activated my phone number for the first time ,and now the bill still includes the whole payment of 120 dollars i have not been able to find a way of contacting koodo how do i get that waived off

2 days ago

chenchenConnector

posted in Billing & Payments

Frustrated by Sudden Price Increase with Koodo

I’m reaching out because I recently encountered a sudden price increase with my Koodo service. Only five months into our contract, the monthly rate for our two phone plans unexpectedly went from $29/30GB to $35/30GB. I’ve noticed I'm not alone; others in this forum have faced similar hikes.Upon reviewing my March bill more closely, I found a note in fine print on the last page: "Prices will increase next month, leave if you disagree!" I know such changes are legally permissible, but the lack of adequate communication is troubling. I’ve checked my emails and haven't received any formal notification like the ones discussed here: Koodo Price Increases | Koodo Community (koodomobile.com).It's frustrating to face a price increase without proper notification or an explanation for the change. I'm wondering if this is a common practice among other Canadian telecoms. This reminds me of similar tactics used by telecom operators in China two decades ago – hard to believe it's happening in Canada

2 days ago

bradsraNew Member

asked in Billing & Payments

overseas roaming $16 for just one minute?

Why was I charged $16 on 6 days it shows in the Koodo bill one minute of data in Thailand. I was not using the internet for anything and only used wifi. It’s almost $100. I’ve also been charged for roaming the US when still on Canadian soil (Vancouver Island). In that case, how can Koodo’s cell coverage be so weak within Canada that it jumped to Washington state across a long stretch of water. Perhaps just don’t use Koodo if you expect any need of roaming.

2 days ago

singhtalksAdvisor

asked in Billing & Payments

Falsely Charged for US Roaming while in Canada

While driving from Calgary to Surrey on April 19, my wife’s phone received a text message saying that she was roaming in the US as we were passing through Abbotsford. We didn’t think much of it as we were only there for 2 days, but I got the bill today and see that her number was charged $14 for roaming when we never left Canada. Oddly enough I never got any message saying I was roaming even though Data Roam is on for my device as well. Please reverse these charges.

2 days ago

Martin JanssenBeginner

asked in Billing & Payments

Charged for US roaming while in Canada

Was charged for US roaming on April 2, 2024 after returning from the US by car after crossing the US - Canada border at Lacolle, Quebec just before 5pm that day. Time stamp on billing information shows phone data activity only after 5.02pm that day after I removed flight mode. How to proceed to obtain a refund for false roaming charge?

2 days ago

jackkkkkkkMember

asked in Billing & Payments

Base price of my plan increased from $29 to $35

I was shocked that my bill this month was increased by over $7. My base plan was $29 in the previous month but now it is $35. I didn’t get any notification about the increase. Do you have the same experience? Now it shows:$35 30GB UL Can Min SFD (4G Speed)$35.00

2 days ago

MitchMac1327Beginner

asked in Billing & Payments

Bill Pricing

Am I missing something as to why I am still paying Easy Roam charges after switching to this new bill?

2 days ago

Kevin LePapeAdvocate

asked in Billing & Payments

Billing Correction for Easy Roam Please

On April 10th I was charged $14 for Easy Roam while driving through Midway from Nelson to Kelowna. I received 2 text messages around this time, sent nothing and made no calls. This is an ongoing problem due to insufficient network coverage along Highway 3 which parallels the border through BC. Using Airplane mode for hours is not a realistic solution. Limiting network connection is not realistic in this part of the world, It’s a Bell tower that allows reception in my home. So I look forward to this charge being reversed, please and thanks.

2 days ago

AH2024Beginner

asked in Billing & Payments

Roaming charges

Hi there, I have been waiting for a response from Koodo regarding 14 days of roaming charges that were recently charged to my account (only 3 days were actually used, the other days WIFI was used). This was an international trip. It has been over a week without a response. Today I received my latest bill and no charges were adjusted. Has anyone ever heard back from Koodo? Is there a phone number I can call? How about a real person to talk too? Ugh...I am seriously thinking about changing providers once this is resolved.

2 days ago

RijaNew Member

asked in Billing & Payments

How can I delete my plan and cancel it

title, this company is a fraud I want to remove my plan i barely use my phone bill yet they increased it by 5$ such a trash shitty company fraud

2 days ago

nady girgisBeginner

asked in Billing & Payments

Am I the only one? 2

A member asked for details; from not so far history here is an example. Because of my health and age I go to the US and spend the winter with family. I did that before I became Koodo’s customer, therefore they knew. Koodo tried to entice me to join a monthly plan for ‘Roaming’. I declined since I rarely use my phone; it is mainly for emergencies. For 23 days, Koodo cutoff service as punishment. It was time and I came back to Canada and I received an email saying “there is someone in the US pretending to be you…” to justify not giving credit for the 23 days. My reply was 2-questions: “did Koodo receive 2 signals from US and Canada same time?” The other question was “even if that were true, this is a network security issue, why are you telling me? Do you expect me to solve it for you?” There was no answer of course!!! Not only that, they used that same crap 2 more times to cover-up scams. Another beauty; over $100 “service charge” suddenly appeared in my bill. Before I could contact Kood

2 days ago

markst3ph3nConnector

asked in Billing & Payments

Billing Inquiry: Tab Bonus Debit - Cancellation

I got charged with a Tab Bonus Debit - Cancellation and I was not informed that this would be the case if I cancelled my service. Is there a number I can call to sort this out?

3 days ago

NGrigorievOrganizer

asked in Billing & Payments

Koodo is a mess

Hi, Good story for those who are still, for some unknown reason, deal with Telus or Koodo.Cancelled my service 3 months ago, moved to Fido. I assumed that, like any normal company, Koodo will refund the unused part of the monthly bill. No way! They sent the negative bill. I contacted them. I was told it will be refunded in 4-6 weeks. I had to point out that Koodo’s own policy states “5 business days if paid by credit card”. The CS employee agreed. Nothing happened. Called again a month ago, I was told that there was “a mistake” and assured that in a few days the credit will be issued. Just received another negative bill again, spend 30 minutes on the phone again with Koodo CS. Now they claim that they cannot refund an amount smaller than the monthly bill! What a BS, sorry, any company in Canada can do that, but not Koodo. Now they will (probably? ;) ) send me the cheque, although I doubt - Koodo does not seem to be willing to pay back what they own.What a great example of Canadian busi

3 days ago

Page 1 / 42

Leaderboard

Terms & Conditions

Sign up

Already have an account? Login

Username *

E-mail address *

City

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Koodo Community